Munnik Basson Dagama
Reviews and Complaints

These people have been harassing my parents for almost a decade. They have been paying as much as they could afford of which had been agreed with MBD. Yet they have constantly rung them and harassed them and even threatened them with physical violence. As I am in the UK I was unaware of this however, I will now be seeking legal advice against this company. My mother passed away on the 8th November 2017 of heart failure which can be attributed greatly to the stress and fear she was under from this company. This aggressive behaviour is unacceptable and they will not be getting away with their actions. They have failed to send any statements or correspondence showing what the balance was remaining.

I was contacted by one of your debt collector who is been identified as (Mbali.T2) she give me a discount to settle my account within 3 months, they debit for 2 months and at the last month of debit they did not debit and when I make a follow up they told me it’s taken back by standard bank and when make a follow up with standard bank they say it’s with MBD I felt so much disappointed with this type of a game, because now I start receiving a call from a supervisor called Ouma saying she want to give me another discount after my R11000 its gone and she lie to saying they try to debit and the was no money that’s what the system its telling her and I have a fool proof of my bank statement of that month.
I decided to take MBD to SPEAK OUT at SABC 2 as discussed with Ouma for such disappointment, and was told to first try customer service before the final process with SPEAK OUT. I can’t accept to be taken for granted and be threatened with Legal Action against me after the commitments that I made.
Ref: [protected]
I.D [protected]
Contact: [protected]

i was involved in a car accident and I admitted fault, the insurance company of the other driver contacted me and sent me letter of demand.
MBD attorneys sends sms saying I must pay to avoid legal action.
But I was never tried in court, now they say I owe them. they asked me how much I can pay but I refered them to my lawyer. they said car that I was driving is 1970 model but it was 1997

Dear,

On the 07 July 2017 I called MBD incl. on number [protected] requesting the bank details where I can pay discounted offer offered to me via sms on the 27 June 2017 which is R827.45. The lady wanted me to give my debit order details but I insisted that I will do it myself she must sent me the details of which she did and I paid the discounted amount as she stated it will last until end July.

Today the 12 July 2017 I received and sms stating I need to pay R623.13 to my suprise since I have paid the full discounted offer to me. When I call to try and understand today I'm getting a new figure which is R849 something which is news to me.

Can you please send me the recording so that I can revisit my conversation with the lady who assisted me last Friday because maybe this was a miss communication between us as I wanted to settle the full amount should she stated well that I need to pay R849 I should have done so as I asked her to include the full settlement in the sms or email she was supposed to send me. And she only sent me an sms with banking details without the discounted amount. and on our conversation she said the discounted amount I was asking her about will remain till the end of July 2017.

I have called today maybe 5 times trying to get this issue resolved and received my settlement proof.Or is there any way we can resolve this issue as it seems to me there was a miscommunication between me and your employee.

Your quick response is highly appreciated.

regards,
Mayibongwe Gubula([protected])

good day, last year I paid up my virgin active accounts (two of them) and I had requested them to be debited from my account. the lady that assisted me assured me that settlement letters will be sent to me and I have waiting till this day. I called in to request the letters and I was told to wait for certain working days and I should receive them. I am still waiting. please could I have the paid up letters as virgin says that the debt is still reflecting on their system.
zuk

I am being harassed on a daily basis on my cellular number as well as my office. I am being rudely screamed at and told to divulge my personal identity information, for their record purposes et cetera. This is totally unacceptable behavior. I do not owe anything to them nor the company they refer to in their emails.

I want this resolved immediately as I have no other way of resolving this and I my privacy and security is being placed in jeopardy by MBD Attorneys / Credit Solutions. They must cease all further contact with me in whatever way or form.

I have a Standard Bank Account with MBD. I have made payments to them and requested settlement amounts. My final settlement amount was paid on the 18/07/2016 for the amount of R11780.49.

I have been struggling to get hold of them and my calls keep being cut.When I finally managed to get hold of a consultants they referred me to SBSA for my settlement letter.

SBSA again refers me to MBD for the settlement letter.

My REF is [protected]

We went through a financial crisis in 2013, and despite our attempting to make payment arrangements with Woolworths and Edgars, (long story), MBD Inc. landed up with these accounts? we were paying Edgars "at the time". A "Default" was even revealed on our Credit report? How could we successfully manage arrangements with FNB-home loan, Standard bank-vehicle and even Direct Axis-personal loan. Good question?
MBD Inc refuse our requests to supply us with documentation such as Statements of Account which I understand we are entitled to?
Until december we were paying via debit order. Then mid-December we receive an sms(of course we are being charged per sms monthly), that they are "tracking our payment". We have received this same sms every month and we have believed this "tracking" to be for their benefit. No clue to what it meant. UNTIL...
24 hours later, money is removed from our Bank Account by MBD Inc. We were beyond upset. Upon calling them they explained the TERM TRACKING. Where did MBD Inc. ever get authority to check the balance of our Bank Account. How did they get access? Is this a normal practice that consumers are not aware of?
UNTHINKABLE: We had kept this money available for the very fact that our Medical Aid Benefits had long since in the year been exceeded and we "NEEDED" the money to purchase Medication for myself. I have a severe inoperable Spinal C0ndition as well as an Auto Immune Disease which practitioners in SA are still trying to interpret. I REQUIRE MEDICATION. (we can supply documentation). MBD INC did not have a right to our money until the 25th of the month as per Debit Order. They were not concerned with our plight. Thank You Lord for family assistance.
We cancelled our Debit Orders immediately. Now we are being telephonically harassed by MBD Inc, despite our still not missing a payment. We now EFT them the money.
Our Account Number for Woolworths is [protected]
Our Account Number for Edgars is [protected]. We require accountability. They are not above the Law?
We need documentation and we pray you will guide us regarding their taking money from our account "without our permission".

I have spoken to so many agents and sent a paid up letter to so many people but not even 1 of them updated their system

The second last one was the worst she asked me to send the letter and when I asked how many times must I send the same thing to them before they update their system.

She said call us when you ready to talk and hung up on me
I am really tired of these people harassing me everyday

I want someone in authority there to look into these and tell me if this is how they do business

I am so frustrated regarding the service that I have been receiving from the company Munnik Basson Dagama Inc. Firstly there is nobody that I can speak to who can understand my request in my home langue which is Afrikaans. There should be Afrikaans operators as well whom you can speak to that clearly understand what the problem's are. They keep putting me through from one operator to the next who seems to know NOTHING about anything. Most of the operators can't even speak or understand English properly. And all I need are an copy of an paid up letter.

I keep getting calls from consultants here and now they have pushed the bar, I got a call from them on 08/02/2012 on my cell and on my work number. I did not authorize them or anyone to call me on my work number. My work is my work and they should respect that and not involve my personal stuff at work, they have no right to do that. I phoned them back to ask them not to use my work number but the consultant I spoke to was very rude and shouted at me, which I shouted back at her. Its actually none of the consultants business how my finances are and when I decide to do what with my hard earned money, these people have no empathy and no sense of understanding, all they care about is making commission and they force people to commit to things they can at the time. If I get Black listed, that should be my problem, not theirs. Please train your consultants to speak with consumers properly and respect people's privacy & requests.

I received a letter from MBD Inc (Munnik Basson Dagama Inc.) stating that I must pay an amount of R23000 in a FNB account for credit card arrears. Failing to do so will lead to further action from them. Upon investigation I found that it was a credit card and amount in 1997. I was again phoned today by a representitive of the same company on my cell phone, which number I did NOT revealed to them. (Nor my ID Nr) The person was quite arrogant and said he give me time untill tomorrow, and then want to know how I intend the way forward.
More difficult is that their is nobody specifict to talk to and phone calls show as unknown numbers. They could not explain why this came up after fourteen years .
I will appreciate advice as this could possibly lead to blacklisting which will have a serious affect on my business.
Thank you in advance

Munnik Basson Dagama Lawyers are harrasing me on a prescribed debt of 2004/2005. To the best of my knowledge, I do not have any outstanding debts at ABC Shoes which ceased to exist in 2004/2005. ABC shoes or Edcon, the company that took it over, never contacted me about outstadning debts. Now, in 2011, the rude Munnik Basson Dagama lawyers are threatening to put me under administration, take a judgment against me and garnish my salary for the money. They will not listen to my side of the story, they actually forced me to make settlement arrangements. How disgusting, unprofessional and mean can they be? What kind of law practitioners are they? I wonder which law school did they go to, or to that matter, if they really are qualified lawyers? No suitable qualified lawyer will ever try to collect on a prescribed debt!

MDB call centre phoned us on Friday 26 Feb 2010 about a cell Contract we had in 1999, although we did pay off this debt, I don't keep receipts for 11 years. I've faxed (according to the reception there is only 2 fax nr in the whole MDB - they were down for more than 3 hours) and e-mailed ( the first time the receptionast gave me the wrong e-mail addresses) the formal prescription through to them. When I phoned this morning to hear if this was sorted out, The Call centre phone rang for more than 5 min( 2 times) the thrid time they picked up the phone and I could hear the voices in the back groud, but no-one spoke to me. I then spoke to the Call centre Manager, how told me the qry is not opened yet and I need to wait till they'll phone me. I told her I need to finalize this and she told me again I need to wait. I asked to speak to her manager and she refused and put the phone down. Since then I can't reach her.

I received a call from MBD at 18h15 today (23 Feb 2010), the first call came through, and I couldn't hear the person on the other end, the second call came through, I could hear her but the call dropped, on the 3rd occasion, the reception was much better. The consultant's name was Thobile, she was very rude and unproffessional, I tried to explain to her that I have a networkreception problem at my house, but I couldn't even get a single word in, she was shouting at me and accusing me of having dropped the line, she asked me very rudely 'when are you going to pay?',

If this is the attitude we are getting from debt collectors, then how does MBD ever plan to recover any of their debts. I asked to speak to her supervisor, she told me in a very rude and bad tone, that if that's what I want, then I should call back. I'm very disappointed at this. MBD should re-look their strategy, if they are hoping to get people to pay this way, they might end up chasing debtors away and not being able to meet their targets.

ive been paying my identity account through the lawyers munnik basson dagama and i finished paying them and i ask them to writte a letter so that i can go and close the account they promised to do so but i never received the letter, i phoned them several times for the letter and they dont send it to me and the call center lady i spoke to called onica shes very rud and she hang up the phone on me so i really dont know what to do now as im not even working now that is why i wanted to clean up my name .

I had an account with Truworths that I last paid more than 3 years ago. I tried to settle the account in 2008 with no luck because Truworths and the law firm at the time could not give me any details. I start getting calls in 2010 about the account, 3 years later. I tried to make arrangements to pay with no success. I evently was able to pay the full outstanding amount in September, as per the telephonic conversation.

I heard nothing for about 2 weeks and didn't receive any letters about the matter. All of a sudden I'm called again and told there is an outstanding amount of almost R500 still to be paid for calls regarding the account. I'm not informed that the lines are recorded, who the person is or who they are calling from. They are now harrassing me and I'm going to report this firm to the legal BAR as they are performing ilegal actions.

I've been promissed 4 times in the last month that a Query Manager will contact me and no one has done so. With this, they are adding into this "bill" I have my proof that this account is settled and have had enough now. I'm on the verge of taking legal action against this firm.

This is now the 4th call I have had from this company. How they are able to keep operating with the attitude they have towards the people they call is beyond me. I am barely able to understand a word their operators say, they are extremely abusive and expect me to give my ID number to them when I see private number on my phone. as soon as this has happened each and every time the abuse and threats start, I have asked I don't know how many times for their telephone number so I can in fact confirm they are in fact who they claim to be and yet again further abuse and threats. I'm sure that my 9 year old daughter would be able to do a more effective job.

In my opinion I wonder where you got the permission to call yourself attorneys from, I think *** would be more appropriate.

FNB, I think you should be more careful in your selection of who you use in future.

This is related to my previous complaint for MBD attorney. Really guys, you need to do something about your service. I paid off my woolworths loan account AND got a letter from yuo stating it was paid off. To my horror, I get an SMS From you saying I owe R211.04. What on earth os your problems? I have had it with you!