Munnik Basson Dagama
Reviews and Complaints

Mbd continues to send me sms's even when I've told them repeatedly that the guy they want is dead. And they keep on trying to make me answer for him when the debt is not even in my name

I am writing this review as I do not know how else to make my voice heard.

Since signing on with MBD attorneys, I have had endless battles to try and cancel their services after I made direct contact with the bank and have made a payment arrangement with same bank.

I contacted MBD attorneys to inform them to cancel my service with them in late September last year, to date they are still debiting my account on a monthly basis.

I also contacted the bank for assistance and they advised me to speak directly to MBD, I have sent emails and called them but yesterday, like clockwork, they debited my account again.

I am at my wit's end with these attorneys, when I contacted them to cancel my service with them, it took at least 10 phone calls from me to get them to remove me from their outgoing call list as they called me 3-4 times a day to ask why I stopped paying and this after I informed them that I would be paying the bank directly.

I really hope my complaint is read and that MBD removes all my details from their data base as it is in costing me money every month to reverse the debit order and is truly becoming ridiculous now.

Should this matter not be address in the next 3 days, I will be contacting the Ombudsman.

My Name is Beaula Mphahlele 7811300393082I have an account of ABSA which was handed over to MBD I have settled the account on the 25/10/2021 and I have been phoning requesting a paid up letter every time i speak to someone on this number [protected] they said they are requesting to my surprise until today i have not received please assist urgently.

My name is Gugu, I have been contacted by MBD with regards to my Standard bank credit card account. We agreed on a settlement amount of R29000 which I paid on the 4th of December 2021 and I sent a proof of payment. The customer service consultant told me that I will get a settlement letter within 7 days after paying, when I make a follow-up call they say the matter has been escalated. We are on the 13th day today no correspondence from MBD, no reply on my emails.
Here's my reference number for the account: [protected].
My contact details: [protected]
Email: [protected]@gmail.com

21 December 2021
Munnik Basson Dagama Incorporated Attorneys
2nd Floor
Tel: +[protected]
Fax: +[protected]
E-Mail: [protected]@mbdinc.co.za
Owner: Frans Munnik Basson

This is by far the worst company we ever had to deal with. We are constantly harassed even after settling our account, The call center agents are extremely rude and seem to think they are entitled to speak to us how they want. We are receiving calls even when we sent proof of payment through. This is telling me your company is unorganized. We receive up to 4 calls a day and you clearly do not have a functionality where notes are saved on your management programs.

Your staff seems lazy and rude and do not have any work ethics and passion. Should your company need names of your pathetic and lazy employers you can request. Our lines are also recorded so you can hear the aggression and attitude. we were even told that "its our fault for not paying thats why we harrass you"

Regards
[protected]@myuwc.ac.za

Hi
my name is steve soodyear and i am not happy with your company that keeps calling me on my cell [protected] for something that has got nothing to do with me. i'm getting about 30 calls a week from you regarding a ms brenda venter and this has been going on for about 4 months. I tell the ladies that this is my private number and all of them say they will take my number off your system but still they call me. They also tell me they do have brenda venters no [protected] and it is regarding a sanlam account but they still call me.
this is a problem for me because you are using my private info that is in breach with the popi act. can you please take my number off your system once and for all as i will report your company to the relevant authorities if i get one more call from you.
please !

I settled my arrears and send the proof of payment and they did not take my name of the blacklisted.

My ID number is [protected].
Please take my name of the blacklisted.

I have made two cash payments to MBD attorneys towards my outstanding account that is not reflecting on my statements. I sent the two proof of payment documents to their accounts department, who got back to me saying they will update my account, it's now 3months later and it's still not updated. I have emailed them numerous times and still no joy. Would like to take them on legally.

I have been trying g to get in contact with your customer service to query my account, but to no avail, your staff is not very helpful

I have been hounded by MBD for payment of my Standard Credit card for months now. They are insisting that all payments be made into their trust account and not into my Standard Bank Credit card account. I am harassed on a daily basis by them, and now matter how many times I go through "correcting" the situation the harassment does not stop.
I have sent proof of payment many times and never received a response from them.
Their consultants that call me admits that they do not check the statements, they are just told to call the number on the screen in front of them. When they do take the trouble to check, they admit that the my payments are reflected on the Standard Bank Account.

I have been making monthly payments into my Standard Bank credit card account.
I have also been contacted by another firm of attorneys, Stupel and Berman, who also threatened with legal action if I do not pay directly into my Standard ban credit card account.

Hi I'm jabulani April, I emailed MBD and requesting a paid up letter for my old mutual account that is paid up, I even call their offices, with no help the lady that assisted me was a bit rude. I just want to know how to get a paid up letter from MBD.
This is really frustrating I can't buy anything
On credit because my name is under judgement.

Spoke to agent last week to make payment arrangements. Agent advised me not to pay as the arrangement amount is less than what expected. Mbd will proceed with legal action. To date i have not received banking details to make payment. Seems like agent deliberately wants action to be taken against me. This behavior is unacceptable and unethical. For more information contact me on [protected] / [protected]

Taking now 3 days to get even someone to speak to

holding on for 27minutes the 14 minutes then 12 minutes then 5 minutes the 7 minutes with no reply or answer
This is totally un professional

Regards

Louis Wessels

I have been sequestrated on 15 May 2021 and I have forwarded this information on several occasions to the MBD Attorney's Call Centre but they are still calling me every single day for the following debt:

Woolworths Instore Card ([protected])
Woolworths Personal Loan ([protected])
Woolworths Credit Card ([protected])
Standard Bank Credit Card ([protected])

Here is the email that have been forwarded to them:

Attached please find a copy of the Draft Order for my sequestration which was finalised on the 13th of May 2021.

You can also contact Kaap-Vaal Trust (Pty) Ltd if you need further information.

Ref: Master's Referencde T 000788/2021
Tel: [protected]

Please acknowledge receipt of this email message.

Can you please assist me on this matter because it so frustrating if they call me everyday.

Kind regards.

Good day

I have been in constant communication with your institution about the attached request since August 2020.

I had an account that I defaulted on a payment and as a result the account was handed over to your MBD Attorney (Collections Department) with the following reference number [protected].

I made an arrangement with MBD to pay my account with R200.00 on monthly basis via a stop order from my account. See attached samples of similar proof of payments as well as the banking details I paid into:-

Name Thami S. Buthelezi
Account Number [protected]
Type
DEMAND DEPOSIT

1. Transaction Details
Description One MTN
Description Two [protected]
Transaction Amount -200.00
Service Fee 0.00
Authorisation Date 20 Aug 2020
Effective Date 20 Aug 2020
Post Date 20 Aug 2020
Current Balance 0.00
Cash Amount 0.00
Original Currency Amount 200.00

On my enquiry with MBD Attorneys I was provided with a paid up letter and was then referred back to MTN all payments made after the account was closed were all referred directly to MTN because the account was closed on their side.

The below reference numbers have all been to acquire a statement of my paid up account with you as all your consultants confirmed the same as well as the feedback from your legal department. I now request you to consider the status of my closed account and initiate a refund back into my account.

1-[protected] (Smangele Ndaba)
1-[protected] (Asanga Mlomo)
1-[protected] (Bukisile Madlala)
1-[protected] (Tsakane Machwisa)

Kind regards
Thami Buthelezi
Home of WesBank| 1 Enterprise Road| Fairlands
(Office: +[protected] | Cell +[protected]
"We cannot be closer to God than where we are".

From: Buthelezi, Thami
Sent: Wednesday, October 07, 2020 3:23 PM
To: molema_i@mtn.co.za
Cc: thamsanqa. [protected]@gmail.com
Subject: 1-[protected] for THAMSANQA SYDNEY BUTHELEZI_on [protected] - [External Email]
Importance: High

Good afternoon Molema

Kindly allow me to please impose the above reference number with the attached proof of payments to your very tight work schedule.

Kindly escalate this to the legal department for consideration and resolution.

Kind regards
Thami Buthelezi
Home of WesBank| 1 Enterprise Road| Fairlands
(Office: +[protected] | Cell +[protected]
"We cannot be closer to God than where we are".

From: Buthelezi, Thami
Sent: Monday, September 28, 2020 5:59 PM
To: 'Simangele. [protected]@mtn.com'
Cc: 'thamsanqa. [protected]@gmail.com'
Subject: FW: MTN_SP_MR THAMSANQA SYDNEY BUTHELEZI_[protected] - [External Email]
Importance: High

Good evening to you Ndabezitha, wena wangasenhla!

May I please follow up on the status of the progress for my enquiry with you.

Kind regards
Thami Buthelezi
Home of WesBank| 1 Enterprise Road| Fairlands
(Office: +[protected] | Cell +[protected]
"We cannot be closer to God than where we are".

From: Buthelezi, Thami
Sent: Tuesday, September 22, 2020 4:38 PM
To: Simangele. [protected]@mtn.com
Cc: thamsanqa. [protected]@gmail.com
Subject: FW: MTN_SP_MR THAMSANQA SYDNEY BUTHELEZI_[protected] - [External Email]

Good afternoon Smangele Ndaba

Following the below communication which has been communicated to MTN. Kindly receive four samples of each year's August statement for each year as from 2017 until 2020. Your reference number for my request is 1-[protected]

Kind regards
Thami Buthelezi
Home of WesBank| 1 Enterprise Road| Fairlands
(Office: +[protected] | Cell +[protected]
"We cannot be closer to God than where we are".

From: Melissa Johnson
Sent: Thursday, September 17, 2020 9:28 AM
To: Buthelezi, Thami ; Info ; Queries ; Flora Mohale
Cc: thamsanqa. [protected]@gmail.com
Subject: RE: MTN_SP_MR THAMSANQA SYDNEY BUTHELEZI_[protected] - [External Email]

Good day Thami.

Thank you for the email.

With regards to the below request, please contact MTN directly for further assistance, as we no longer have access to your paid up account.
Kind Regards,
Melissa Johnson
Customer Care Consultant
MBD Credit Solutions
asset intelligence
Telephone: +[protected]
Fax: +[protected]
Email: [protected]@tcrecoveries.co.za

From: Buthelezi, Thami [mailto:[protected]@wesbank.co.za]
Sent: 15 September 2020 5:35 PM
To: Info; Queries; Flora Mohale; Melissa Johnson
Cc: thamsanqa. [protected]@gmail.com
Subject: RE: MTN_SP_MR THAMSANQA SYDNEY BUTHELEZI_[protected] - [External Email]
Importance: High

Good day

This is one of my last attempts to get a response on the below needs. I will escalate this matter even beyond your company if I do not receive any response from you in the next two days from now.

Kind regards
Thami Buthelezi
Home of WesBank| 1 Enterprise Road| Fairlands
(Office: +[protected] | Cell +[protected]
"We cannot be closer to God than where we are".

From: Buthelezi, Thami
Sent: Tuesday, September 08, 2020 8:11 AM
To: 'queries@mbd.co.za'
Cc: 'thamsanqa. [protected]@gmail.com'
Subject: FW: MTN_SP_MR THAMSANQA SYDNEY BUTHELEZI_[protected] - [External Email]
Importance: High

Good morning

Kindly consider the below request and assist me with the requested needs. I have been in contact with your consultants for more than two weeks without receiving a satisfactory feedback.

I, however, have been provided with a requested paid up letter.

I need your help on the following;-

1. With the account being closed on your side, may I please request for you to provide me with my statement for the above account.

2. Please advise me of the process and procedures to follow with regard to a refund that I need to request from you.

Kind regards
Thami Buthelezi
Home of WesBank| 1 Enterprise Road| Fairlands
(Office: +[protected] | Cell +[protected]
"We cannot be closer to God than where we are".

From: Buthelezi, Thami
Sent: Friday, September 04, 2020 7:57 AM
To: 'Flora Mohale' ; 'Queries'
Cc: 'Melissa Johnson' ; thamsanqa. [protected]@gmail.com
Subject: RE: MTN_SP_MR THAMSANQA SYDNEY BUTHELEZI_[protected] - [External Email]
Importance: High

Good morning

May I please follow up for the feedback on the below three requests on my communication.

Kind regards
Thami Buthelezi
Home of WesBank| 1 Enterprise Road| Fairlands
(Office: +[protected] | Cell +[protected]
"We cannot be closer to God than where we are".

From: Buthelezi, Thami
Sent: Sunday, August 30, 2020 10:54 AM
To: Flora Mohale ; Queries
Cc: Melissa Johnson
Subject: RE: MTN_SP_MR THAMSANQA SYDNEY BUTHELEZI_[protected] - [External Email]
Importance: High

Good day

Thank you very much for your valuable prompt response and reaction, it is appreciated and very well received.

I have been making consistent payments into your account until the 20th August 2020. I have been using the above reference number which was provided to me by yourselves.

1. With the account being closed on your side, may I please request for you to provide me with my statement for the above account.

2. May I also request for you to kindly provide me with a paid up letter for my records.

3. Please advise me of the process and procedures to follow with regard to a refund that I need to request from you.

Kind regards
Thami Buthelezi
Home of WesBank| 1 Enterprise Road| Fairlands
(Office: +[protected] | Cell +[protected]
"We cannot be closer to God than where we are".

From: Flora Mohale
Sent: Saturday, August 29, 2020 9:01 AM
To: Buthelezi, Thami ; Queries
Cc: Melissa Johnson
Subject: RE: MTN_SP_MR THAMSANQA SYDNEY BUTHELEZI_[protected] - [External Email]

Good day

Kindly be advised that the account is closed on our system.
Malefo Mohale,
Client Liasion Consultant
"Success is the result of perfection, hard work, learning from failure, loyalty and persistence"

Telephone: +[protected]
Fax: +[protected]
Cellphone:
Email: [protected]@mbd.co.za

Address: 342 Jan Smuts Ave, Hyde Park, 2196
WGS 84: S 026 07, 368' E 028 01, 826'

From: Buthelezi, Thami [mailto:[protected]@wesbank.co.za]
Sent: 28 August 2020 5:52 PM
To: Flora Mohale; Queries
Subject: FW: MTN_SP_MR THAMSANQA SYDNEY BUTHELEZI_[protected]
Importance: High

Good afternoon

May I request for your assistance with the status of my account number with the above reference number please.

The contents of your letter confirms my details.

Take care and keep safe.

Kind regards
Thami Buthelezi
Home of WesBank| 1 Enterprise Road| Fairlands
(Office: +[protected] | Cell +[protected]
"We cannot be closer to God than where we are".

I spoke to MBD about the settlement of a vodacom account which has still not been settled since MBD telling me in January 2021 that I my account is paid up. MBD also promised to send me confirmation of the settled account via e-mail which I have not received as yet, and the debit order is still going off my account. I would like to receive a paid up letter as well as be refunded for the amounts that went off after my account was settled.

Please Help!
I am beyond disgusted with MBD. Made payment a month ago still my payment has not been allocated to my account. I have been begging for a paid up letter but absolutely no one is getting to the point even allocating the payment or responding with a paid up letter. We have been emailing non stop as below is just an indication. I have sent the proof of payment over and over and over and over again! Dineo reapnded that she has recieved it and send it to accounts for allocating. Guess what that did not happen! Please Assist me in this matter!

Dineo
We have sent the proof of payment about 10 times to different emails from MBD.
Attached please find them once again.
Please note the teller spelled the surname wrong as it is Stickling not Stickley
WS Stickling
My Id [protected].
When we called they gave us a once of settlement of R701. 85 I paid R702.

Please revert back to us with a paid up letter no later than today.

Thank you for your assistance in this matter.

Mr Stickling

On Wed, 17 Feb 2021, 05:44 Wayne Stickling, wrote:
Dineo
We have sent the proof of payment about 10 times to different emails from MBD.
Attached please find them once again.
Please note the teller spelled the surname wrong as it is Stickling.
WS Stickling
My Id [protected].
When we called they gave us a once of settlement of R701. 85 I paid R702.

Please revert back to us with a paid up letter no later than today.

Thank you for your assistance in this matter.

Mr Stickling

— Forwarded message —
From: Dineo Moeketsi
Date: Tue, 16 Feb 2021, 16:29
Subject: RE: [Suspected Spam] Re: Proof of payment
To: Wayne Stickling, Thando Matinyane
Cc: Nwabisa Gatyeni, Nomsa Mabena

Good day

Kindly note that the Virgin Active account is not settled and we are unable to send a paid up letter, the communication received was to give an authority to assist the customer's spouse. Kindly forward the proof of payment and we will forward the confirmation letter.

Regards

Dineo

From: Wayne Stickling [mailto:[protected]@gmail.com]
Sent: 16 February 2021 02:30 PM
To: Thando Matinyane
Cc: Dineo Moeketsi; Nwabisa Gatyeni; Nomsa Mabena
Subject: [Suspected Spam] Re: Proof of payment

Good day

This hassle has not been resolved for nearly a month we have been emailing, cailing, logging queries for a paid up letter as this account has been settled and we need a paid up letter Emmediately!

Please Assist us Urgently in this account.

This has by far been the most I have struggled with MBD. Please Assist us!

On Fri, 12 Feb 2021, 11:55 Thando Matinyane, wrote:

Good Day

Trust everyone is well today.

Please kindly assist or provided feedback with the below

Thando Matinyane
Sales Consultant - Vanderbijl Park
T +[protected] W virginactive.co.za

From: Thando Matinyane
Sent: Tuesday, 09 February 2021 09:32
To: [protected]@mbd.co.za ; Nwabisa Gatyeni
Subject: Fw: Proof of payment

Please kindly assist

Thando Matinyane
Sales Consultant - Vanderbijl Park
T +[protected] W virginactive.co.za

From: Wayne Stickling
Sent: Tuesday, 09 February 2021 09:04
To: [protected]@mbd.co.za ; Thando Matinyane
Subject: Proof of payment

CAUTION: This email has originated from outside the organization. Do not click the links or open the attachments unless you recognize the sender and know the content is safe.

Good morning.

As our telephonic discussion please find attached proof of payment for Mr WS Stickling Id [protected]

Please send paid up letter at earliest.

Kind regards

Disclaimer

This email and its contents are subject to a disclaimer, which can be viewed at www.virginactive.co.za/disclaimer.

This email has been scanned for viruses and malware, and automatically archived by Mimecast SA (Pty) Ltd.

[protected]

Dineo

Thank you. Can you please just send confirmation that this account has been paid up to virgin active as this is holding up a new membership please

Kind regards
Show quoted text
Morning ladies.

Please revert back to us of the payment has been allocated to the account and when we can expect a paid up letter.
Please note this is exstremely urgent as it is almost 1 month struggling to settle this matter.

Regards
WS Stickling

On Wed, 17 Feb 2021, 11:16 Dineo Moeketsi, wrote:
Show quoted text
Good morning.

I phoned MBD this morning as I have not recieved a paid up letter. The lady informed me that my payment has not been allocated and the proof of payment I send to Dineo is still not showing on the system.
So as you can understand I am beyond frustrated with this matter! How is it possible to corrspond with so many MBD employees, and still this matter has not been resolved? Please explain to me what the problem is?
Show quoted text

MBD introduced themselves via sms and phone calls as the one assigned to collect payment as I owe vodacom. I was told to settle my account pay R583.15 and debit order was arranged. On the 20 January 2021 I received a call stating that my debit order didn't go through. Friday 22 January I deposited the amount of R590. To my suprised on the 27.01.2021 doing follow up for my paid up letter I was told I should have paid R692.40 without any explanation. I paid the settlement amount as communicated and I want my paid up letter as promised

Good day

Kindly note that as per my agreement to settle my jet account with the manager at mbd (Tebogo) who made arrangements with the client regarding a compromised amount to be paid as full and final settlement, i have fulfilled my side of the agreement however i am still getting numerous calls from their staff stating i still owe a balance. As i explain to them that the amount has been paid in full they cut the call and call again the next day.

Seriously this is such a waste of time and resources and i am tired of being harassed by these agents. I further have been liaising with sanele, an agent at this department who confirmed the transaction and said they were going to email me a letter stating the account was paid on full so that i can close it at the store.

I have had no joy since and have been explaining the same thing over and over to these agents who are so dof they just drop the call and call again the next day.

I am very disturbed with the pathetic service im getting from mbd, first of all they are calling me on another phone when I have been updating my personal details with them more than 3times second of all I have made the necessary arr's with two consultants instead they continue calling on the 3rd party number. Pls take note that it is disturbing as this person is working, my account was handed over from edgars to mbd. I am very disturbed abt thr level of service, please assist as im really getting frustrated with this, id number Id no:[protected] Crystal Venesha Van Wyk contact no [protected]