Mutual of Omaha
Reviews and Complaints

I have asked a couple of times to receive papers for this policy they get paid every month from my bank account but have never received paper work for that policy maybe I need to get a lawyer to look into it I had to get my bank to give me the number from the place the money was being with withdrawed...but this is the number my bank gave me ...[protected]

My mother has been trying two weeks to contact customers service representatives for united dtc insurance. The first time i got a hold of them the customer rep hangs up on me right after i told her my name and i wanted to cancel. The line went dead! it took two weeks to contact customers service-no doubt some call center that handles many valls for different companies outside call center. I expect a response from you call my number [protected] donna adams. I am going to get an attorney to handle this further very angry and up set.

Susan Kay Glenn Clinton
SS#251-74-4787
1273 Country Place Dr
Houston, TX 77079
Phone/Text: [protected]
email: [protected]@yahoo.com
My premium is $30.70 per month.
My bank withdrawal for May 18th was: 180507 5R7jx9

I forgot I had this policy so have never filed. How far can I go back to file?

My dentist told me to file a claim today and gave me a printout of my expenses. Please advise as to how to proceed. Thanks so much.

Kay Clinton

I feel like I always get the run around when I call to check my claim. They say that my doctor hasn't sent records only to be told by my doctor they never. received a request for my records. When I call back to claim representative only to be told that she would fax it to them. I wait over a week and call to again check my claim status to be told the same thing again! This is crazy! My premium was taken out of my paycheck each payday with no delays. I would like my claim handled with the same respect.

Every month since I took out this insurance you guys have deducted it from my bank account under the name Anita McCallister and that is not the name on the policy. If it is not changed by next month I will cancel the insurance and go elsewhere. The name is Anita Montgomery. Anita McCallister does not exist. Please get it straight. Thank you very much, I would not like to have to do this again. Please call me at [protected]. Again Thank you

My mother passed away on 9/11/17 she had a accidental fall down the stairs in our home she was air lifted to boston medical center on. 9/10/17 and died the following day 9/11/17 from blunt head tram she was 68. My family has been looking thou her bank statements and we noticed charges on there for $29.70 a month since 2006 I don't even know if she even noticed it, she never told anyone about this policy and we haven't found a paper policy anywhere in our home. They riped ed her off cause we cant get a hold of this company at all if there was a policy they should be paying the claim to the family I talked to a lawyer and he said we should go to court.

Have a premium taken out every month, now I hear it is a scam, and I want to reach this company. I also want to report to authorities. Do you know how to reach this company? Please to see if you can, and get back to me. Thank you Barbara Raab This has been going on over a year, at $51.00 a month. I have no agreement, no booklet, or anything from this company.
I can't find a phone number, anything on them. Can you please help? I want a refund, and never hear from them again, if they are a scam.
I wanted to receive any information I can, on the company.
Thank you. Barbara Raab It says on bank statement ID 1470322 PPD, if that can help

My name is Rebecca and my Uncle and Auntie are in a Elderly Abuse case of Explortation of money and property. I have been trying to find this United/DTC Premium Insurance address and phone number but so far nothing. This company was given my Aunt and Uncles information by my Aunts son who had know right to do so. Yes charges are coming for him and his family, but I need to reclaim the money this United/DTC has taken . Please if anyone knows how to reach United/DTC PLEASE CALL [protected] and ask for Rebecca.
This company owes them 6, 708.80 to some that's not much but to my Uncle and Auntie it's a fortune. You see Aunties SON and wife have signed them up on many Fraudulent Insurance account but this is one I have tried to find but still nothing. PLEASE I NEED TO KNOW

I have 3 United/DTC payment premiums coming out of my check. They have been coming out of my check for at least 6 months. One has a bunch of X's and R6H for 45.00 for a total of at least $270.00 . I have one 7LH and 2214 in the amount of $15.00. And one for 8341 8201 for $11.50. Please check into these accounts. I would be reimbursed for the amounts denoted in this comment at a 6 month rate. Thank you

I opened an account effective 11/08/2015. The method of payment setup was bank draft against my checking account. Every month on the 1st thru the 3rd. your Company drafted my checking account for the premium of $63.75.

Everything was OK until April of 2017. I noticed that my account was not drafted for your insurance .

I called your Company on 04/07/2017 and made an inquiry as to why! The person I talked to found no record of a payment to be drafted from my account. I told him that your Company had been drafting my Bank account on the first of every month for approximately 1 1/2 years. The customer Rep. apologized for the screw-up and said he would rectify the situation by having my account drafted that day. I thanked him for his efforts. On 04/07/2017 my account was drafted for $63.75. Problem solved I thought.

On 04/27/17 my account was drafted by your Company for $63.75. I thought this was strange by acceptable two business days before it was due on 05/01/2017.

On 05/01/2017 my account was again drafted by your Company for $63.75.
I immediately called my Bank and told them not to pay the $63.75. I also told my bank that I would call your Company. I called your Company on 05/01/2017 and talked to one of your Representatives. We immediately fell into disagreement on what was owed and the action taken by your Company. The bottom line is your representative told me that I was one(1) month in arrears which I vehemently disagreed with. The conversation got heated and I Lost my temper. The representative kept saying he was going to send me a printout showing that I was one(1) month in arrears.

I don't remember who terminated the call, me or him.

Well there it is in a nut shell. Your Company screwed up .

Because of some accounting double speak you double dipped my account. This is your mistake.

Thomas G Hall Account#UR3452847, [protected] [protected]@classicnet.net

May 1, 2017

I registered my account on Jan 6th 2017 and all input was accepted, I then tried to review my account, the account was not fully registered and provided incomplete status of my policy info. I called the customer service number and eventually was transferred to a very likable rep in Omaha. She looked into my account realized it was incomplete and contacted the tech support folks. The tech support folks also acknowledged that the account registration was not linked correctly in the system to my policy account info. They recommended having my account deleted and then re-registered and I agreed if that would correct the problem. The customer support rep then deleted my account and I have archived all the actions taken which were reported to me via email. I then attempted to re-register and the system would not accept my userid returning the error message that the userid was unavailable (same userid that I initially used). The customer support rep asked if I could attempt to re-register after 24 hours which would allow the system to completely purge my information. I agreed and have for the past 3 weeks attempted to re-register which always fails with the same error message, I attempted to enter a new userid by adding an additional character to the original userid I entered, this returns an error message username invalid. I have called repeatedly and no one wants to address the problem, they always suggest I enter a new userid, which is not an acceptable solution. The system database is holding my userid which should have been purged. I have asked repeatedly for tech support to purge my userid so that I may re-register and they refuse to purge my userid from the system. Please fix this discrepancy in your online account registration

when I talked to them i was not sure that this was the place or action i

wanted to take.
she asked for my bank account # and I hesitated and she told me they would not use it until we talked again so i gave it to her they never called
me back or contacted me and then money was taken by them from my credit union account. In my opinion they stole from me and I would like it back
In my book this was theft! i would like a refund
my account # is [protected] CO
They promised me that no money would be taken until I talked with them
this was to help my family with life insurance when I die.
there was no way to contact them i have not heard from them they had
given a phone # which did not connect with any one or any where
they gave me nothing.

United/DTC Ins. Prem. 160811 is charging me $51.29 a month for a life insurance policy worth $100, 000.00 on my wife, Thelma Estelle Hanks,
who passed away on June 28, 2016. I talked to a Ron at [protected] and let him know she passed away. He said in order for me to get the $100, 00.00 I needed to pay $2, 500.00 for taxes. RED FLAG went up. This sounds like a con or scam. I asked him to send me a summary of the policy and information about the tax or send me the check and a bill. He did not say he would. I offered to send my wife's death certificate but need to find out if the address he gave me in legit: United/UTC Insurance 12 Main St. Essex, CT. 46426. I plan to call my bank to stop any future payments.
My name is Fred A. Hanks, Sr. from Winston-Salem, NC. 27127, the husband and checking account holder.

I have had ACH debits from my bank account from United DTC Insurance Premiums since May 29, 2015 that total $1507.00. I recently had a heart attack and went online to request copies of my life insurance documents for my wife in the event of my death. That is when I discovered that this company is a scam. I have filed a police report with the banking account information and the amount of the money debited from my account. I feel so stupid that this has went on for a year and the whole time I thought I had life insurance but only to discover that not only am I not covered but I have no idea where my money went.

In December I started a policy for monthly payments of 49.50 to be taked from my account on the 28th of each month. On 2/29 & 3/28 unouthorized charges of 87.50 was taken from my account. This is totally unexceptable. And I expect it to be reversed and if not made correctly I will be forced to take further action.

Just noticed an amount of $59.79 being deducted from my checking acct. for United DTC? I never heard of such a company & spent nearly all morning with United healthcare trying to track this down. Will contact the BBB. Must have these funds reversed, Never Authorized such an amount, + have no knowledge of United DTC? Billed on Feb. 17th, 2016 on my Chase checking acct.

Mia Lipschutz
[protected]

I think I just got ripped off, by this company, no phone number with information from my bank. I tried to call them since they charged my account $121.00 for an insurance policy that I never received. I feel so frustrated being taken advantage by a insurance company? Or is it a company ?

On September 27, 2013, I contacted a customer service representative and attempted to make payments on two seperate policies. I was informed that I was within a thirty day grace period however, the service representative told me that they were unable to take my payments over the phone. When I began to question them as to why this was, I was placed on hold. Once I was taken off hold they informed me that they could not explain as to why their systems would not accept my payments over the phone. They then told me that it would be necessary to mail them a paper check to ensure that my payments were made on time. I tried an alternative route which consisted of sending my payment electronically through my bank (Wells Fargo). The amounts for the polocies were deducted from my account and according to the bank Mutual of Omaha had recieved these payments. Several days later I recieved a letter from a Lupe Martinez (Policy Service Analyst) stating that because the payments are overdue, I would have to send in a check for the amounts due for the month of August. In addition, I will be billed monthly for policies. I believe that I am current since you have recieved payment for both accounts. I have not yet recieved billing for upcoming payments. If necessary I can be easily contacted through the phone number which you have on file.