AIA Insurance Australia’s earns a 5.0-star rating from 1 reviews, showing that the majority of policyholders are exceptionally satisfied with their coverage and service.
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Refused claim
Claim with AIA paid from January to May 2013 for wage continuance / income protection. AIA requested letter from specialist without my knowledge and closed claim as letter advised diagnosis of IBS and capability to return to work. Have since obtained second opinions from psychiatrist and gastroenterologist, both stating diagnosis of IBS is incorrect and confirns inability to return to work. Both have diagnosed depression and medication is being trialed. Also awaiting referral to neurologist. AIA still refuse to reopen claim. AIA have contacted psychiatrist and counsellor without my consent, and require to obtain my autborisation for this. AIA have not contacted me directly since September 2013. Financial Ombudsman has been involved for 4 months and will be referring complaint to court with lawyer if Ombudsman is not successful. Have not received benefits for 7 months. Facing serious financial hardship and situation is not assisting with my medical condition.
The complaint has been investigated and resolved to the customer’s satisfaction.
AIA Insurance Australia Reviews 0
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Overview of AIA Insurance Australia complaint handling
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AIA Insurance Australia Contacts
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AIA Insurance Australia phone numbers1800 333 6131800 333 613Click up if you have successfully reached AIA Insurance Australia by calling 1800 333 613 phone number 0 0 users reported that they have successfully reached AIA Insurance Australia by calling 1800 333 613 phone number Click down if you have unsuccessfully reached AIA Insurance Australia by calling 1800 333 613 phone number 0 0 users reported that they have UNsuccessfully reached AIA Insurance Australia by calling 1800 333 613 phone number3 9009 40003 9009 4000Click up if you have successfully reached AIA Insurance Australia by calling 3 9009 4000 phone number 0 0 users reported that they have successfully reached AIA Insurance Australia by calling 3 9009 4000 phone number Click down if you have unsuccessfully reached AIA Insurance Australia by calling 3 9009 4000 phone number 0 0 users reported that they have UNsuccessfully reached AIA Insurance Australia by calling 3 9009 4000 phone number
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AIA Insurance Australia address553 St Kilda Rd, Melbourne, Victoria, 3000, Australia
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AIA Insurance Australia social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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