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Savings Ace review: Unauthorized Charges 9

C
Author of the review
12:36 pm EDT
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I just looked over my credit card statement and saw a charge that I didn't recognised, so I called the number associated with the billing. The automated voice message asked me for an account number or membership number. Then they ask you to give your name and credit card number that the charges was billed to if you don't know your account number. Right. I was reluctant to give them any information about myself since I don't even know these people, and have no idea as to how they got my credit card number. I am now contacting my credit card company and reporting this as fraud.

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The complaint has been investigated and resolved to the customer’s satisfaction.

9 comments
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qqyyan
US
Jun 08, 2011 5:59 pm EDT

I was charged $19.95 by MVQ*SAVINGSACE too, I have reported it as a fraud to my bank service.

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Marshall D
US
Jun 16, 2011 2:08 pm EDT

I too was charged $19.95 by MVQ*SAVINGSACE [protected]. I will report this to my credit card fraud department. This was on June 14, 2011.

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kathyavm
cherryhill, US
Aug 20, 2011 5:04 pm EDT

I have been charged 19.95 for the past few months by MVQ*SAVINGSACE I am going to get in touch credit card fraud department

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kathyavm
cherryhill, US
Aug 20, 2011 5:15 pm EDT

I have beed charged 19.95 by MVQ*SAVINGAC for the past few months i do not remeber ordering anything from them so i looked them up and found out there a scam.

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jmcmcahon78
Moreno, US
Aug 28, 2011 8:38 am EDT

I agrees I got the SAME CHARGE and have to Fu***ing idea who these so-called company is? I am going to contact my bank to find out what's going on!

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Didi12
Astoria, US
Feb 04, 2012 12:51 am EST

I was billed for the last 31(thirty one!) months by the same company (MVQ*SAVINGSACE [protected] CT) with amounts ranging form 19.95 to 27.95.
I made a complaint to the bank and they called the company with me on the line and they said they got my credit card from Vitacost (vitacost.com) the place where I buy my vitamins. When they heard it was the bank who called them they said they will refund me no problem.
I'm wondering how many clients of Vitacost are charged without them knowing. I wish there was a place I could warn their clients. I chatted with a rep online, but she said it was impossible to have gotten it from them. etc., etc. (but the lady from MVQ named them, and she knew since i was buying my vits with vitacost)
I'll try and leave this warning on as many places as I can.
Thank you

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pickingupbones
US
May 01, 2012 12:43 am EDT

I was scammed by MVQ*SAVINGSACE when I purchased airline tickets through Expedia and was charged amounts ranging fro 19.95 to 27.95 for over 2 yrs before I discovered it. Called the number associated with it and was told it was not refundable.

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tbf2315
Nashua, US
Jan 24, 2013 9:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Same here. Have know idea how they did it. I try to do all business in the local area. CC stopped hope they go after these fraudulent companies. Scammed big time.

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jwatson49528
Tallahassee, US
Mar 13, 2014 4:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got taken by these guys as well. A class action lawsuit was just filed over this, and I'm thinking about joining it. Check out http://www.prweb.com/releases/2014/03/prweb11669196.htm for more information on the suit.

Class Action Lawsuit Filed Against Vertrue, MasterCard, MyLife.com, Oak Investment, and Others Regarding Allegedly Fraudulent “Membership" Fees for Bogus "Savings Clubs"

Lawsuit claims that Defendants profit from charging consumers fraudulent fees for savings club “memberships”

Atlanta, GA (PRWEB) March 13, 2014

Atlanta law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against Vertrue, Inc., Adaptive Marketing, LLC, Velo Holdings, MasterCard International, Inc., MyLife.com, Inc., and Oak Investment Partners. The suit states that Vertrue partners with MyLife.com and other deceptive online businesses to trick consumers into unknowingly joining Vertrue’s “consumer savings clubs.”

According to the lawsuit, most club “members” never make use of their savings club “memberships” and cancel their subscriptions immediately upon learning of the fraudulent charges. According to the lawsuit, MasterCard earns fees by processing Vertrue’s charges while knowing they are fraudulent and processing such plainly illegitimate charges violates MasterCard’s agreements.
The lawsuit further states that Vertrue’s parent company, Velo Holdings, and MyLife.com’s investor-owner Oak Investment Partners, which invested $25 million in MyLife in 2007, also participate in Vertrue’s improper practices. The case, Chi v. Vertrue, Inc., et al., was filed in the United States District Court of the Northern District of Georgia, Atlanta Division, on February 28, 2014 and has been given case number 1:14-cv-00614-TWT.

The lawsuit proposes a class action on behalf of all consumers nationally who have been harmed by these practices.

The new complaint alleges that Vertrue’s “savings clubs, ” administered by its subsidiaries such as Adaptive Marketing, LLC, include At Home Rewards, At Home Rewards+, BusinessMax, Cross Country Savings, DealMax, Home Savings Mall, Food and Flix, Getaway and Save, Leisure Exclusives, My Great Deals, Passport to Fun, Passport to Fun+, SavingsAce, SavingSmart, Shopping Essentials, Shopping Essentials+, Simply You, Today’s Escapes, Today’s Escapes+, ValueMax, and Your Savings Club.

The lawsuit states that when consumers purchase goods and services from MyLife.com and Vertrue’s other online partners they encounter confusing, obscured ads for Vertrue’s “savings clubs.” Consumers click through these ads without realizing that they have accidentally “joined” one of Vertrue’s clubs, according to the lawsuit. The lawsuit also states that consumers who accidentally join Vertrue’s clubs are charged recurring monthly fees of $20 or more until they affirmatively cancel their “memberships.” Vertrue’s entire business model is based around this deceptive practice, and Vertrue’s co-conspirators, including MasterCard, knowingly facilitate and profit from Vertrue’s fraudulent activities. The lawsuit states that MasterCard approves such unauthorized charges, and profits from them, even though this violates MasterCard’s own rules regarding protection of private customer credit card data.

The suit asserts that the other Defendants are vital to the improper billing scheme. First, Vertrue transmits a consumer’s credit card data to the related credit card network, which the complaint alleges was MasterCard. MasterCard verifies the consumer’s identity and, the lawsuit states, analyzes the transaction to determine whether it is fraudulent. MasterCard transmits the relevant data to the cardholder’s issuing bank which, if it authorizes the charge, sends a verification message to MasterCard, which then informs the issuing bank that the charge has been authorized, according to the suit. The suit claims that the issuing bank then informs Vertrue of the authorization, at which point the purchase is completed and the issuing bank and MasterCard subsequently “clear” and “settle” all of Vertrue’s charges for that day, at which point the illicitly obtained funds are sent to Vertrue. The suit contends that all the Defendants are well aware of the illegal scheme, but they nonetheless participate in order to obtain substantial transaction fees.

Vertrue is a subsidiary of Velo Holdings, an investment group also named as a Defendant in the lawsuit, that acquired Vertrue in 2007. According to the lawsuit, Velo and Oak Investment, MyLife.com’s senior investor-owner, were fully aware that Vertrue’s business model relied on consumer fraud when they acquired their positions in these online companies. The suit asserts that these investors nevertheless controlled, participated in, and profited from Vertrue and MyLife for years while doing nothing to curb the companies’ highly illegal business practices.

If you have unknowingly joined one of Vertrue’s savings clubs and wish to discuss this action, or if you have any questions concerning this press release, please contact Webb, Klase & Lemond by e-mail at contact@WebbLLC.com or by calling [protected]. Webb, Klase & Lemond, LLC is a law firm that practices complex litigation with a focus on litigation arising from wrongful deprivations by corporate and government entities.

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  2. Savings Ace phone numbers
    +1 (888) 593-5216
    +1 (888) 593-5216
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    8770 W. Bryn Mawr, Suite 1000, Chicago, Illinois, 60631, United States
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