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My Time Rewards

My Time Rewards review: deducting money from my credit card 43

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Author of the review
9:20 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I purchased a bus ticket with National express and now for two months I have had £8.00 deducted first month and now in May £ 10.00. how can I stop that deduction

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

43 comments
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EWinkler
GB
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Sep 08, 2009 10:28 am EDT

This happened to me too when I booked with National Express. The Time Rewards phone number to ring is [protected].

It is a long process: lots of Kakfakesque yes and nos to answer. But keep on hanging on!

At the end I chose the 'I do NOT want to cancel" option and eventually I had to option to speak to an advisor.

Ask to speak to a supervisor. The one I spoke to was very helpful and has PROMISED ("please take my word for it" she said) to REFUND the money taken from my account. She is going to send a hard copy of a claim form etc through the post and by email.

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k c Chu
Portsmouth, GB
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Apr 26, 2012 8:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

To-My Time Rewards National Erpress. Reference : Membership ID : [protected]
Dear Sir,
It appears you are taking ten pound from my account for a service I have not and do not
require.
Please cancel this service as soon as possible and advise me in writing.

signed
from : K. C. Chu
Last payment date : 7.2.2012
Amount ; Ten pound

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Wiadrus Wiaderny
US
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Jul 31, 2022 8:45 pm EDT

Can you return me my money ? I didn't set up anything like this

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Rob Welsford
Northampton, GB
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Aug 22, 2022 1:37 pm EDT

Withdrawal from account on 16/08/22. (£15)

No recollection of using this service or buying anything from them

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Ijeoma Chukunyere
US
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Aug 24, 2022 9:30 pm EDT

I've just noticed another £15 has gone missing from my account, but they never explain why. Apparently it's something to do with the Trainline service app, but I haven't used this service in years. Is there a way I can get my money back?

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Levi22David
London, GB
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Aug 30, 2022 7:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Money taken out my account without my knowledge or my consent

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Gh0stgxirl
US
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Sep 07, 2022 10:53 am EDT

hello I've just checked my bank account and Deen that £15 has been taken without my consent I have never heard of this company nor have I signed up to any subscription with them I want my money back. I am having a very stressful time and any money I really need right now I want a refund straight away!

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Tiggss
Ashford, GB
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Sep 07, 2022 5:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My time rewards have been taking out £15 every month since May 2022.. I don’t even know how this has even happened but I am very fustrated at this.

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Mytimerewards
Liverpool, GB
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Sep 07, 2022 8:42 pm EDT

Why has £15 come out of my bank account when I don’t even know who this company is well I want a refund otherwise am taking this to the police

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26Ryland
Wrexham, GB
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Sep 21, 2022 1:38 am EDT

My Time Rewards has taken £15 from my account and has made it a subscription to pay every month. I have never signed up for nor heard of this company. I have emailed them with no answer. I am considering contacting the police for fraudulent spending. They have my name and address without me providing them with this?

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Penni Lorna
Edinburgh, GB
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Nov 29, 2022 11:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

after getting a railcard two years ago - my time rewards started taking money out of my account without consent. Is it possible for me to have this money refunded?

This started on 31 March 2020 and there have been 32 payments of £15 each which is a total of £480

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Elizabeth732
Glasgow, GB
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Dec 14, 2022 7:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Two payments of £15 have been taken out of my account when i did NOT sign up for such a scheme

I provided my details as they were asked for to deposit cashback into my account - this is a scam and i want ALL OF MY DETAILS removed from your database and a full refund

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Marubeni
London, GB
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Dec 31, 2022 3:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

GBP15.00 is taken from my credit card without my consent.

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Dzung Ho
US
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Jan 01, 2023 1:42 pm EST

This morning (26/12/2022), my bank account was notified to be charged 15 GBP from My Time Rewards. I did not remember to register for any membership subscription for this. This must be a fraud!

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PlantyKate
Bath, GB
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Jan 04, 2023 1:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi -My Time Rewards has taken two direct debits of £15 from my account, without my consent on the 22nd & 18th December. How can I go about getting these funds returned? I really don’t like seeing direct debits that I have no knowledge of going out of my account. . Thanks, Kate

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Claire Millar
US
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Jan 28, 2023 8:52 am EST

My Time Rewards continues to try and take money from my account every month , i’ve frozen my account but i. we’d to reopen as i’ve had a payment go in today . i’ve contacted them lots to ask them to stop! i didn’t sign up to My Time Rewards !

Claire Millar

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James Hayward
US
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Mar 11, 2023 10:00 am EST

My time rewards have taken a payment of £15 on 03/03/23 at 00:00. I have no prior arrangement with this company and can see they have done this before.

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Aliyas Nithin James
US
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Mar 11, 2023 1:04 pm EST

£15:pounds taken from my account without my consent.

Refund my money to my same account.

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Griffo17
Norwich, GB
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Apr 02, 2023 4:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They have taken 15 pound per month from me and i have received no benefit.

I appear to have inadvertantly agreed to a membership i did not want (presumably from my protein pruchase or a rail ticket)

I have been charged £90 to present - £15 x 4 months

I am a unwaged student and cannot afford a loss such as this.

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ACH-Customer
South East, GB
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Apr 15, 2023 4:12 pm EDT

As had happened to many others, MyTimeRewards has been taking money form my account without me knowing.

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Joico shampoo
Totnes, GB
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Apr 19, 2023 5:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

When trying to fill in your form to claim back your offer of £20. 87 a green tick appeared from all my entries until I finished and then it wouldn't accept my christian name.

I had 5 attempts with the same result each time.

Do you intend to keep your offer?

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DF Gray
US
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May 01, 2023 2:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have never heard of this company and GBP15 has been debited from my credit card with no knowledge or authorisation on 16 April 2023.

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John Barratt
Cleveland, US
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May 08, 2023 10:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Number one I do not even know who you are and yet you are removing money from my account so how did you get my details in the first place.

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Mohanty Abhishek
US
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May 13, 2023 9:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company has taken £15 from my account on 06/05/2023 2023. I don't know them. I have never signed a direct debit or standing order with them and neither do I have any contracts with them. I've written to them by email - no response. How do I get my money back?

I have attached the transaction document for additional information.

Please help.

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Yankee Boy
Cardiff, GB
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May 20, 2023 7:18 pm EDT

On the early hours of this morning £15 was taken out from my account,please I need a refund and I wish this transaction be discontinued and the money be returned back to my account.

This incident too place on the 12/5/2023

at 07:44.

Please I need a total refund.

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Connie Harrison
GB
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May 28, 2023 11:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been scammed, this company I have never seen have been taking £15 a month straight from my bank account. I have never put my details into this website and I would like a refund. Dating back to the 13th of December a company called complete save took £15 and followed by this mytimerewards took another £15 on the 18th of December

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Tina fraser
Aberdeenshire, US
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Jul 22, 2023 7:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

13 July2023 £15 came out off my account without my authorisation please can you refund me and cancel me off this site please

I don't know what else to say

Your advert came up for a rewards thing and I thought it was for asda , now I did not no that you would be taken money out off my personal account and I want this stopped

Thank you

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Z Han
US
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Jul 29, 2023 7:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yesterday(21.07.2023) I found out that my bank was automatically debited 15 pounds by this company without my consent. I did not agree to subscribe their service at all!

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Alfie Millward
Scarborough, GB
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Jul 31, 2023 11:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I want to cancel this subscription which I don’t know what it is for and it’s taking money even tho i don’t what what it’s for. It’s taking money out ever months which I don’t what it to

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Harshkumar Miyani
US
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Aug 13, 2023 12:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm Harshkumar Miyani. Every month £15 cut from my account for my time rewards. I don't know how they get my bank details because I never gave them and never even open their website. I done my card block for that subscription even so this month my money deducted. I tried to mail them and they didn't reply.

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London user
London, GB
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Sep 09, 2023 8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, I have been charged by MyTime Reward unauthroised amount for the past few months. As they charge GBP15 it remains under the radar unless one compalins.

This money is being taken from me without my permission and is a complete fraud.

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Colchester79
Colchester, US
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Sep 16, 2023 4:29 am EDT

15 taken out of my account even after I have tried emailing.

I want it returned

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beth hitchcock
Derby, GB
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Oct 22, 2023 8:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

for the past 2 months they've been taking £15 out of my bank account, no warning or nothing, nothing i can do to accept or decline before hand they just take it.

i would like a refund

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Drew Marrs
Oswestry, GB
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Oct 22, 2023 11:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am NOT happy! There has been £15 being taken out of my account for months and I want it sorted! I do not know this website and I want my money back now! Can you get this sorted please and this is ridiculous

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Ash Simpson-Davies
US
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Oct 25, 2023 2:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

taking £15 an month out of my account and i dont know who they are

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Lanty02
Deeside, US
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Nov 05, 2023 11:40 am EST

This keeps taking £15 out of my bank monthly.

I’ve now lost £75 to this without knowing what it is. I haven’t signed up to anything like this so I want it to stop taking it and I want my money back

I do not know why and I did not sign up to this.

Please help me so it stops taking money from me.

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Payall
Redditch, GB
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Nov 06, 2023 6:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

£15 has been debited unlawfully from my bank account this morning. I do not know this company and certainly did not give my bank details or consented to any payment or direct debit. I have never applied for its membership. Refund my money or I will be disputing this transaction with my bank and/or seek legal representation as seems to be fraud.

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Patricia Tum
US
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Nov 19, 2023 11:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This company has so far taken £45 from my account and I know I did not sign up with them or anything. I do not even know who they are.

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Adefarakan Adedapo
US
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Nov 19, 2023 12:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just got debited 15 by my time rewards without my authorisation. I need help

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Shrijan
London, GB
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Nov 25, 2023 9:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I never heard before my I don’t know they deduct my amount. I haven’t done, login or subscribe this but without my permission amount is deducted.

I don’t know how do they get my details!

I’m afraid

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  1. My Time Rewards Contacts

  2. My Time Rewards phone numbers
    +44 800 731 9936
    +44 800 731 9936
    Click up if you have successfully reached My Time Rewards by calling +44 800 731 9936 phone number 13 13 users reported that they have successfully reached My Time Rewards by calling +44 800 731 9936 phone number Click down if you have unsuccessfully reached My Time Rewards by calling +44 800 731 9936 phone number 2 2 users reported that they have UNsuccessfully reached My Time Rewards by calling +44 800 731 9936 phone number
  3. My Time Rewards emails
  4. My Time Rewards address
    Sentinel House Airspeed Road, Portsmouth, PO35RF, United Kingdom
  5. My Time Rewards social media
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    Dec 04, 2024
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