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I purchased an antivirus software from the site for $39.98 because I was having issues with my computer that their software claimed to fix. During the sale process, I read that I would receive an e-mail with pertainant loading information and a receipt. I bought a copy. I did not receive an e-mail and had problems downloading the software. I ended up removing the software from my computer. I tried the process again, hoping to get an e-mail. I paid ANOTHER $39.98 for a second copy. The second copy loaded just fine. I never received an e-mail receipt and figured out how to download it on my own. I ran the software and encountered more problems than I had previously. I ended up removing the software from my computer and re-setting my computer to 2 days earlier. Problem fixed - no thanks to mycleanpc.com. I read through the return policy and I cannot ask for a refund because I don't have the information that was supposed to be in the e-mails I never received from them. I'm out almost $80 for useless software that has been removed from my pc. Nice scam mycleanpc.com!
The complaint has been investigated and resolved to the customer's satisfaction.
This program is dangerous, used it and before i did my computer was a bit slow but that was it, now and ever since they cleaned it up for a extra 100.00, and 19.95 a month my computer crashes all the time. I don't know what they put in or took out but I am sure that something was done so that I would have to continue with heir service, which I did not. I figure I am going to have to get a new computer in the long run so as far as I am concerned it is a major rip off and not to be trusted.
wantyou2601, you won't necessarily need to get a new computer. The crashes are likely all software-related and can be solved with a few simple tools. What MyCleanPC does is that it scans for every single empty registry key, and it will delete those keys when it runs its cleanup. This can be very harmful to a computer. It can cause problems with a lot of software you have installed, as well as with your OS. The first thing you should try is to run System Restore (it comes with Windows), select a restore point with a date before the day you installed MyCleanPC, and restore to that point. It doesn't affect your documents. System Restore will restore your programs, operating system, and registry to the exact state they were on that backup. This does mean you'll have to re-install any updates and software you've installed since then, but it's better than having to buy a new computer. At the very worst, you may need to back up any personal documents and things you want to keep, then do a clean install of your operating system.
Quite honestly, I was surprised that MyCleanPC still existed when I saw your post. I would have figured that it would have died by now.
I think an explanation of how MyCleanPC works is in order. You download their "free" scanner. When you run it, it returns an alarming number of "problems, " but the truth is that the way it counts those problems is very dishonest. Every single browser cookie and web history entry counts as a single problem. Each temporary file--no matter how small--counts as a single problem. Each empty registry key counts as a single problem (and again, some of those empty keys are necessary for your computer to run properly). Each fragmented file counts as a single problem. In fact, when MyCleanPC reports the fragmentation of your hard drive, it measures based on the number of fragmented files (no matter how small or how few fragments), which can lead to results like "28.32% fragmentation" when the Windows Disk Defragmenter might report a 2-3% fragmentation.
If you really want a clean PC, I would recommend CCleaner from Piriform (google it, and download it from the official site). It's free (they do offer a paid version, but it doesn't really give you anything that the free version doesn't have), and it's probably the best-tested cleaner out there. It can clear your browsing history, browser cache, cookies, temporary files from all sorts of programs, and several other things, and you can even tell it what you want it to clean. CCleaner's registry cleaner is separate from its file cleaner, and it does not scan for every empty registry key. There are only a few types of problems it will look for, and it gives you the option to back up those registry entries before cleaning them, just in case cleaning them causes problems. I would also recommend installing Defraggler, another Piriform product. It gives very accurate fragmentation results, and it's a very efficient defragmenting tool. It also has the ability to report the status of your Hard Drive (its temperature, SMART status, and a bunch of technical information that an expert would know how to interpret).
In the end, though, your computer's health is your decision. Be sure to do your research before installing any "PC Optimization" or "Disk Cleaning" tools, including the ones I've recommended here.
I have 15 years of Information Technology support experience and decided to test "mycleanPC" software in a verifiable clean environment (no extraneous software). I created a VM of Windows 7, applied all updates, enabled auto updates, ensured all updates were installed, etc, and then ran the free scan from mycleanPC which indicated a little over 2000 errors. In reviewing many of them, they weren't even applicable to the operating system the software was ran on -- including but not limited to items such as file sharing options, firewall options, and on and on. This is junkware.
I cancel this months ago & received a refund back to my account, now somehow it's back & I'm being chared this-I WANT MY MONEY BACK SOONER THEN LATER. I'm calling my bank again & make a report about my situation!
This should not be deducted from my account! I have Security already on my PC, Do not need 2
Christine Kline
i thought it was 21$ for a year not months