MyDyson™
Reviews and Complaints

The wifi connectivity connects, however, if i leave the home or my phone disconnects from the wifi I no longer am able to connect to the machine. This indicates false advertising is out there. They say your supposed to be able to connect to the machine when your at work, or away from home, etc. This is not true.

The sensor on the machine or the software has an issue, not sure which, because the fan speed on auto keeps going up and down, however, the stats on the app stay constant. Fan speed goes up an down within a matter of seconds like its confused, very weird. If this gives me too many issues going forward (had it for a week) I wont be buying from dyson again.

Already had three other machines with defects, #1 stopped working properly after a while (pure hot cool no link) #2 Came out of the box not working at all and I had lots of trouble returning to dyson (pure cool link desk) #3 overheated (pure cool tower not a link device) #4 is this one (pure cool link tower) which i decided to try link since i really didn't get to before and I am highly disappointed. Quality control does not seem to be there for such a pricey item. Oh well was hoping it would work. The poor development of the app mixed with too many hardware issues makes this a no go for me.

Going to start this review off by saying this is the first time I have ever bought something and decided a review was needed, I really hope Dyson is improving their application design team.

While many people seem to very much dislike the new app’s UI I do not mind it as much. Overall, it looks fresh and for the most part, is intuitive. Also, appreciate it works with the iPhone X.

Unfortunately, this scheduling thing seems to not work at all. When the app first updated I set up a new schedule which was great, then I made the poor choice of making it inactive for a weekend while I traveled. Now the scheduling doesn’t work at all. Yes, I have tried unplugging it for over ten minutes. Still nothing. It seems that there is no way to know if a schedule is being overridden or not, which to me seems like basic functionality. Is the hardware on the unit missing components to make this work well?

Secondly, I am hopeful that when iOS 11.3 comes out that you will add support for HomeKit. What is the point of have a digital home if you have to jump from one menu to another.

Lastly, since this is a heater it would be great to point out watts used and suggestions on how to reduce energy bills/usage.

Good luck Dyson, I would love to bring this review up to 5 stars.

Just got my Pure Cool and the app is a great companion piece, but I’d really like:

1) More details about what the sensors are sensing if possible. I read online that the unit was capable of determining if what it was detecting is smoke, but could not provide information about say what kind of smoke. Even if this is the case, knowing more information beyond simply something in the “gas” category would be helpful for determining the root causes of the spikes I’m seeing.
2) I wish there was better information as to how how often the data recorded by the machine is sent to the app, and a better way to identify the exact times on graphs. I know that we get spikes in certain things at certain times, but I can’t really determine exact times when looking on the graphs.
3) I live in Japan, but can’t choose my local area. Tokyo is huge so it would be better if I had data for my part of Tokjust let us search my zip code if you can’t sort it out from the data I’m sending over WiFi.

From what Dyson has said, the new sensors are pretty amazing. If so, give us more info, better info, and better info about local conditions.

Anyway, great product and good start, but you need improve the analysis capabilities to be truly great (which is what the price point suggests you are targeting).

This app hardly hits the bare minimum for usability. There are many things I find annoying:

1. Every time I open the app there is a “we’re having trouble connecting” message that appears for a second before disappearing. My unit is in the same room with a clear line of sight of the router. A loading/connecting screen would be more appropriate than an error screen.

2. Setting a schedule does not work at all. I’ve set my heater to run for an hour in the mornings. Most of the time I wake up to find the heater isn’t active at all and I need to manually switch it on. On mornings when it actually does turn on it runs well beyond the scheduled time.

3. No connectivity with Google Home or Apple HomeKit.

4. Adjusting the fan speed is way too clunky. If Dyson insists on have a digital wheel to adjust speed, they should at least add +/- buttons to the bottom. Or a simple vertical or horizontal slider would be ideal.

5. The data graphs do not update in real time. There is a 1 hour delay.

6. Different scales are used for indoor and outdoor air quality. It would be nice to know how the indoor air quality numerically compares to the outdoor. The indoor “Good” status could could relate to the outdoor “Moderate” and I wouldn’t even know. Perhaps this could be an attempt to hide the true efficiency of the hardware.

Receive my Dyson back in 2018 since then it was working fine , until two weeks ago , then all H broke loose , first I called my internet provider , was on the phone for a few hours then they said I needed a new modem . Three days went by Slow without internet service. Received the new modem real simple to hook up plug some wires in box then waited for it to boot up all the light did not light up , modem still not working, called my provider they tuned it up on their end it had Internet service at that time it took another two hours really frustrating but was still not able to connect to Dyson’s tower fan
Next I called Dyson , The fellow that finally answered had me delete the Dyson app then reinstall it now back to the fan push the on and off button till I seen the green light flashing it still wouldn’t connect , I told him that I seen an A on front of fan , he said O it should have a F there , For Filter then proceeded to ask me when’s the last time I change filters on it ,I told him it never prompt me for one has been an automatic most of it life , so the fellas said that could be your problem you need a new filter , so I told him to order me one 80 dollars . Received it with in a week , took the old one out installed a new one , then I thought it wood solve my problem but I’m still unable to get on the Internet with my Dyson fan anymore , Think it’s an issue with the Wi-Fi that’s in the Dyson tower fan .

( JUNK after three years )

Thanks kindly Dyson
R G

It’s been almost two years since HomeKit stopped requiring a microchip in devices to work. The Dyson team has been examining implementing it for a very long time. As a Senior Developer and Apple Developer I can with expertise say, it does not take this long to implement, nor is it that difficult to do.

I assume it’s a MFI certification, or partnership issue rather than a programming issue. Since implementing HomeKit would be relatively easy for the Dyson team, because Dyson devices are significantly more complicated / than adding mere HomeKit. So it’s not a matter of lacking the know-how / skill, and it’s just a matter of politics (possibly finances), and absence of true desire, despite that many customers want it. Instead Dyson strings customers along with the endless “we’re looking into it”, without an actual timeline. Ultimately, the Dyson team is prioritizing something else over customer satisfaction. When Dyson products are premium, and customers expect premium support.

I am not so dissatisfied with the products that I’d give the app a poor score, Dyson makes quality products. However, the current overall score of this app reflects their customer experience and satisfaction level. I haven’t had the connection issues others have, but I removed a star for the lack of HomeKit support.

HomeKit is easy to do, and I’m sure the Apple team would even take care of it / work with them on the matter and gladly welcome Dyson products to the HomeKit ecosystem. The fact that this has not happened yet, reflects much.

All of the one star reviews in the app store have, as a whole, a problem with connecting this app to their Dyson product.
It’s not their fault, because they likely wouldn’t have guessed to go on a computer // smartphone while connected to their wifi and typed their router’s IP address (192.168.15.1 for example), login to their router’s settings (username: Admin and password: Admin, for example), manually check if there router supports 2.4GHz hidden below their 5GHz—if it doesn’t, then their 1-star review is justified—then check what their 2.4GHz wifi name + password is (it’s messy if you live in a neighborhood // city full of routers), connect your phone to the 2.4GHz wifi, make sure that the smart phone the 5GHz wifi password (otherwise, the phone will try to re-connect the Dyson product to the 5GHz wifi instead of the 2.4 GHz during the app’s set-up process), and finally you can use the app properly…

Dyson, I really like your products… But you really should have a page at the beginning of the app to make sure that the user follow these steps listed above in order to avoid these problems.
And yes, I also wish for an easier process than this, but you and I don’t have control over how routers are programmed.

Please do more than just mentioning that your products doesn’t support 5GHz. Give your users a process so that they may be satisfied with getting your app to function properly

Just received our Dyson hot cold fan last night. Spent several hours trying to get app to connect to fan with no luck. Spoke to a support person who worked with me and we were never able to connect the app. This morning I talked to another support person and was told the current version of the app will not work with IOS 13. Guess I have to wait until a new release of the app comes out or a new release of IOS. Bummed that the app will not work
Lowered my rating as it seams the tech support needs to get on the same page. One tech told me the app does not work with IOS 13.2 while another says it does work. I have tried for 3 days using IOS 13.2 and 13.3 with same results. I have worked with customer support via phone and email and followed all their steps to the letter. I can get the fan to connect to my Wi-Fi but it hangs when confirming connection.
Love the fan but app and tech support are not on my Christmas list. Guys let's get your story straight. Even other reviews I read one tech says it works with IOS 13 while another says it does not.

I sent email to address specified but received auto response indicating if I was not asked to send email I would not get a response. How do they know that I was requested to send an email?
This is really getting OLD

Tech talked me into upgrading from the HP02 unit to the HP04 saying connection to the app would be much easier. Just received the new unit and what do you know, same crappy connection issue. Spent over an hour with support and they were not able to resolve. This app is total junk

I really like Dyson products and just purchased the humidifier/air filter yesterday. Way more than I’m comfortable paying for a device like this but I think the brand is superior. After several tries I was able to get the app connected but any time I clicked a feature it said the software needed to update first (though the app says the software is up to date). It also said there’s some icon that should appear on my machine reflecting that it is updating. Neither of these things were accurate so I called support. That was one of the more frustrating calls I’ve ever made and it appeared the person on the other end had no knowledge of the product. Before we could get started he needed a lot of personal information, like my email address and address which I found odd since I was calling for help, not to return an item. Then he asked for the serial number. I asked if that would be in the app. He said no it would only be under the machine. Well this is a giant machine and I just installed it and added a gallon of water. I was frustrated and asked if he was sure it wasn’t in the app or anywhere else. I found the box and read it out to him. Still don’t know why he needs this info to do basic troubleshooting but after that he just told me to reinstall the app. When that didn’t do anything he said support would call back tomorrow. Honestly they didn’t seem to know anything about the product and it was a waste. When I got off the phone I started fiddling with the app and pretty quickly found the product serial number. This thing was $800+ I’d expect someone better on the other end (or fix your app).

I have 2 HP06 air purifiers and they are truly great. They uncovered very bad nitrous dioxide contamination in my back yard. This app showed it clearly. And the HP06 quickly eliminates it once we close our back door.

The app does not give control over the temperature the HP06 is to heat the room to. But even my HP thermostat app gives such control over my furnace.

The HP06 is supposed to be a room heater as well as an air purifier, but it often does not heat the room to the temperature set on the unit with its remote, unless you force it by raising the target temperature. E.g. , my room was 60 degrees just now with my HP06 target set to 69. Still the unit wasn’t trying to heat the room until I raised the target to 71.

The app is confusing in places. For example, the history graph will show “now” for many of the readings when you tap with the most current reading. However page 4 of the tips says that the readings in the history graph only update every 15 minutes.

I wish the app contained more information on pollutants.

I also wish it could control heating / cooling temperature. My HP thermostat app allows me to control the temperature my furnace heats to , as well as the temperature my AC cools to. So I don’t understand why this app doesn’t allow me to control temperature with the HP06.

I did have a weird problem where history would not work, and kept asking me to retry. The error message said it could not connect, but the main screen of the app was connected. This happened simultaneously with both my HP06 units. Two days later both histories mysteriously started working again.

Changed review.

Recently Dyson made some changes and fixed bugs in Dyson app. I do not have the same problems I used to deal with back in the past anymore. App is now working much better then before. Thank you for listening to your customers and making the App better!

Old review.

I’m a big fan of Dyson products and have a few of those in my household. But this Dyson app is a disaster. I just hate it. I have never experienced that many problems with any other app in my whole life. Extremely frustrated and disappointed by the app considering the price point of my Dyson 360 Eye Robot.

Problem 1: Unable to connect. Connection lost. Make sure your robot is powered and connected to Wi Fi. After half a year of ok connectivity my robot stopped connecting to the app.
I contacted Dyson support, was told to delete/forget the device, delete and re-download the app. Never helped because... see problem 2.

Problem 2: Confirming connection.
After I re-downloaded the app, paired the device it was now confirming connection that has never been confirmed. The. The pop up window comes, it says: slow response. Would you like to continue? I clicked yes. And then again and over again. It hasn’t been fixed in two weeks.

So I took my Dyson to the service center and explained that after the most recent update my robot stopped connecting to the app. Also it cannot confirm connection through the app. It’s been 5 days already and they haven’t got back to me yet.

A long story short, at this price point the app should be working perfectly without giving customer a hard time, without making the customer to spend hours trying to connect and re-trying to connect, contacting the customer support and wasting time on bringing the product to the crevice center and waiting on what they say. App is just terrible. Needs to be improved.

I’m just saying...

Anyone “fancy” enough to be able to afford one of these beasts obviously has certain expectations. Their own ignorance sometimes gets in the way of reality however.

I have a Dyson air purifier. I have a router. I have Verizon. I’m also a networking engineer who has switched to programming (more on that later and why I mention it)

Every aspect of this app works great. The air quality data collection, the connectivity locally and off local WiFi. As long as your whatever and this app have a connection to that... muy bueno.

Got this and watched my air quality go from poor to good in an hour or so... without getting up once... I didn’t even have to look across the room and strain my eyes.

I was curious so I lit a cigarette and took one small pull. Within a minute the app showed my air as poor.

I mentioned all the stuff i do earlier just to point out the following...

If you know how to plug in a device and turn it on... and you know your home network and it’s reliable... (no password free, no default whatever the cable guy set it to let me go check the box, and no password that actually is password people need to continue trying to understand this post)... and you check for updates and leave it alone for a few minutes (based on internet speeds)... there’s no issues at all... for serious.

I don’t work for the company, I didn’t receive a free product (although a room sized purifier for my just announced pregnant wife would be very generous and make a customer for life... just saying!)

I spent a month looking for a way to get rid of our bad air. I don’t smoke inside except for the above test. I looked at multiple $500+ purifiers down to the filter change frequency and ease. I didn’t know which one to get. The minute I found out my wife was expecting my perspective changed and I knew this was the right one.

Based on data you can actually see, this was the right choice and this app proves it.

I’m a big fan of Dyson products, however the Dyson Link app has always been a handy feature, even though the screen design goal has long seemed to be optimized to display useful information in as small a portion of the screen as possible, sprinkling in micro-sized icons and symbols that are unintuitive and undocumented.

The ability to control multiple Dyson machines by swiping left and right was the most important feature of the app. That feature has now been removed. Clearly the developers and testers do not own or use more than one Dyson machine themselves.

The new paradigm is so cumbersome and poor that it’s now easier to just walk around the house and use each unit’s own wireless remote to control each machine. Please restore the multi-machine swipe navigation feature and desist from making a poor app worse.

Also, there’s a ton of wasted space on the overview screen when viewing machine status and very little useful information is displayed properly. The attractiveness of the house graphic and cityscape background that fills 80% of the screen is zero.

Nobody uses their iPhone to admire cute screen layouts — we use apps to get information, at a glance, and to enter data or actions quickly. Make the data text larger, tabularize the information as might be expected for any list of environmentall data. Loose the little icons that mean nothing. Get rid of the alternating useless mini bar chart view/machine status banner — why not just show the machine status directly? It’s always been a pain to have to watch the screen for several seconds before the useless mini bar chart toggles to machine status text.

The detailed data and graphs screen is nice and fine.

The machine main screen needs revamping.

Please get rid of the new utterly awful navigation method for managing multiple machines has to go. Please revert to previous swipe navigation method.

Dyson machines are fantastic. Dyson customer service and tech support are world class. The Dyson link app really should be at least half as good as one would expect from Dyson. Thank you

Suddenly, recently, app no longer connecting to ph04, still in extended Best Buy return window, did everything as advised, and well beyond: yes, unplugging for 10, retrying; removing machine and/or logging out and/or deleting app and/or restarting iPhone; trying with android!; more.

In fact, upon noticing that, literally within seconds after I deleted app the first time, an alexa device I forgot I’d connected to suddenly “discovered” my Dyson ph04 [I had never disconnected it after its initial successful discovery, close to 1.5 months ago] — I went through other integrations and removed — siri, Google home, HomeKit.

Imagine my surprise, when despite not getting past the final steps that confirm that app and purifier are Linked, I saw that purifier nonetheless continued to remain connected to my wifi, per my router internal config site.

I blocked that connection, factory reset the purifier, continued to delete app, restart phone, reinstall app, unblock connection per router, try again.

Manually disabling Bluetooth access to the app in iOS privacy settings, at least, prompted the request for Bluetooth permissions. Done.

App continues to stall out and never confirm connection, yet somehow, the router knows it’s connected.

I know that previously, app had also required iOS “local network” permissions at the very least — I’m guessing “location services,” too.

It no longer knows to ask, though, so despite all the unplugging for 10 minutes, removing and adding back within app, and other steps suggested, I suspect app will never know it’s fully connected, until it requests those permissions and whatever others again.

I could state that after removing device from my account via iPhone app, iPad app, even restarted, would not reflect the change, perhaps making the bug not as readily reproducible. All one need to do is restart said iPad, though, to see the same. Same with android.

Please, please fix.

Also, I only saw today when hunting for info on the problem that something I’d previously appreciated more than anything, yet not figured out how to access again and again, was a bug per Dyson, not a feature:

the very illuminating and surprisingly transparent debug log of http requests made by the purifier for a small number of iOS users who happened to shake their device while looking at the app.

And thus, the “bug” was intentionally removed.

Which is unfortunate, and does nothing to inspire confidence in the idea of community, versus what I’d had in mind until I saw the debug log — monopoly, perhaps entirely undeserved.

Review from long time robot vac fan. And dyson fan. Placed order for two 360 eye on first day unit was available in US. Review is after 3 days of use.

The default time zone is London. When I change to America - New York, it saves and the reverts back to London. After trying 5 time this is for sure a bug in the app. This makes it difficult, -er- impossible to schedule without mathematic acrobatics. Please fix.

Also for me the wifi setup was clunky and required killing the app to complete the process.

Bright night light- we want to keep our vacuum in the bedroom - the battery full light stays bright blue - please add an app button for night mode.

Power setting - also have a Samsung robot vac. Best feature of the vac is quiet mode so it can work while you're at home. Please add a quiet mode for those of us with all tile or wood floors.

Pausing- Vac pausing for no apparent reason. Vac will change from time to carpet and pause. No error message. Not stuck. Just pauses. Have to press pause on app or vac to restart... Then vac will resume. Annoying. Makes product nearly unusable.

Also pauses when climbing on luggage. No notification on app. No error light. Just flashing pause button which is not a listed trouble code in the user manual. On small inclines vac gets stuck. On our other vac, it will reverse and do its best to I catch itself. The dyson just says put, and pauses. No warning. No beeping - hey I stopped, just pause. No app alert, nothing!

Battery life. Very short run time. Estimate 30-45 min and then has to Return home for over an hour to recharge. Estimate about only 400 SF of cleaning per charge. My 3k SF house is taking 8 hours to vacuum. With lots of pauses that have to be manually monitored. The other reason I think for the minimal cleaning is that the vac spends a lot of time making calculated turns. Like thousands of them. Instead of just going in a straight line down a wall, it will go back and forth like a seesaw down the hall, then zig zag back across to try and precisely align its path. The videos I watched before purchasing made a huge deal of saying that the vac took the most efficient route and would never cross its own path. What's not mentioned is that it does this at the expense of just going in a straight line and vacuuming. These tiny turns and adjustments take time and power that could be spent much more effectively.

The time zone is annoying. The continued pausing on transitions and lack of notifications that the vac is stuck are return worthy. I'm going to be patient and hope that the vac and the app get quick updates.

My new Dyson air purifier works just fine with the provided remote control. I did download this app and it successfully found my machine and i was initially able to work some of the controls. The next time I went into the app I kept getting a message saying that I was not connected in a matter what I would do was not able to get it to work again…

Contacted Dyson via chat and was told to unplug my machine for at least a minute, shut down the app and restart the process of connecting after the machine was turned back on. No luck. Appears to be a complete waste of time and it seems to me I would’ve been better off buying an older machine without the new connectivity and remote reporting features.

Do yourself a favor and save some money - go with an older Dyson machine without Wi-Fi/app connectivity.

First off the App always connects and works. There is some lag but nothing unreasonable for a purifier. My main things I’d like to see improved is the app can’t seem to reset one of my units filter life. I’ve tried in multiple devices, reinstalled the app, restarted my devices, updated to the latest iOS but still it can’t be reset. Annoying but live-able. Next I have two non connected purifiers it'd be nice to have a separate screen that could at least track a date of last change to remind me to replace those machines as well, maybe even ask a few usage questions to approximate the filters life (as those units aren’t used very often I don’t want to waste filters). Also if the app could show the devices in the colors they actually are would be a nice finishing touch. *I’d appreciate if someone could reach out to resolve the filter life issue, thanks in advance Dyson.

The core design and the experience is good but the QA testing is weak. I have the purifier fan product. I live in the US but I use Japanese locale on my iPhone X. This prevents the city lookup in configuration to not work (nothing can be found), and also the historical data does lot load, showing a nonsensical "connection problem" icon. Setting to English US locale makes both of these work correctly. Please fix this. Thanks!

Update Feb 11 2019: still not fixed. They're more interested in adding new locales than supporting ones they've already rolled out for. This severely tarnishes the "expensive but high quality" image the brand has. I Iove the device. I would love to love the whole ownership experience.

Update July 3: I give up. At this point, the app is just another remote for the fan. Dyson should outsource the app development to a real software company and stick to just making hardware.

I have had one TP04 for a month or two and the app worked perfectly fine. I was able to set schedules which is really nice and it all worked. Then I added another TP04 because I liked the first one so much. I set it up perfectly fine. The next day it wasn’t registering on the app or Wifi so I decided to remove it from the app and re-add it.

Never could get it to rediscover the second TP04. Tried turning WiFi on and off per the manual which did not help. I tried their “reset all WiFi” trick however no matter how many times I held the power button for more than 20 seconds the WiFi did not reset. I then tried to add it using the 8 digit code except the app WILL NEVER ALLOW YOU TO ENTER A CODE MANUALLY. It keeps cycling through the same 4 tab troubleshoot prompt and will never give you an option to click the “enter code” button on the discovery screen because it skips to trouble shooting.

It is miserable for 2 fans but works fine with 1.

They require an honorific (Mr., Miss, Dr., etc.) just to ‘log in’ to the $500 FAN. I’ve already done enough, Dyson; don’t make me jump through more hoops. The app literally won’t allow you to complete the registration without picking from a rather short list of options. So not kidding about this. What programmer in their right mind would set out to exclude people in this way?!? The list of options was too short. No religious honorifics are listed, the only military rank is that of general, and as indicated there is no way to decline to respond. I didn’t sign up, won’t use the app, and that makes the whole cachet of a WiFi enabled FAN pretty pointless. This app was not just unimpressive, it was a big disappointment.

Update:
On second thought, everyone should use the ‘Gen.’ option when signing up. That way we can sue Dyson if junk mail starts arriving with that heading. If you are actually a general in the military, please use Dr. or Sen. instead. If you are all of those, you have more important things to do than read app reviews. Really.

I own 7 Dyson products with 5 products being humidifier and cool/hot fan and cool link. For the love of this world, I can never ever get these machines to connect to the app. How’s that even possible in 2018 to have such a piece of garbage app development? Seriously who is using the 2.4hz WiFi network these days?Obviously your target consumer group spends rather hard earned $$$ on your heavily overpriced products and would expect the top app performance. And oh, don’t tell me about your new generation products that will be able to connect to 5hz. I honestly don’t care about that and will not be buying new machines when I have just bought mine little over one year ago. Competition never sleeps these days and the market for these products is constantly expanding. Why would you let yourself go so really wrong on this app? Your competitors are producing top notch apps to help with smart home improvements and you are still stuck in 2010. Don’t make me regret buying your products over this app. Now, when are you planning to invest in a good app development company and repair this garbage app for current owners?

Regardless of what the developer comments state, my Dyson pure cool TP04 does not support 5Ghz WiFi. I have a single SSID at home that broadcasts over 2.4Ghz and 5Ghz. While the TP04 saw the 5Ghz network and preferred it over the 2.4Ghz network with the same way, it would not connect properly. I had to create a new SSID at home that broadcast over 2.4Ghz only for it to finally work. That was after I spent hours trying to get the whole connectivity process to reset. Every time I retried it wouldn’t let me specify a network and would immediately continue with the old data I put in. I tried uninstalling and reinstalling the app, resetting the device by holding power on the unit and remote for 10 seconds, and power cycled it. I was only able to re-enter the SSID and PSK after leaving the unit unplugged overnight. If I had read the reviews here I likely would have no purchased the device. I was about to pack the unit up and return it before trying to create a 2.4Ghz only network after reading what other users were doing. I’m a network engineer with over 2 dozen “smart” devices on my home network and I’ve never had this much trouble with a device.