MyVitanet review: Bad service 57

I agree with all of the above. I ordered Bio Freeze on July 1, 2011, Order #992882. Have had several emails stating a shipment date. The last one on 8/16/11 stating that it would ship in 2-3 weeks. As of 9/20/2022 I have received nothing. I am 81 years old and need this product. What a scam. If they can't send it then refund my money and I will go to a more reputable company. It will be worth paying a little more money.

Lela Johnson

Your Request #:138244

Your Submission: Why doesn't someone respond to my inquiries?
You have my money, $42.11. I either want the Green coffee extract I ordered or a refund...NOW! Otherwise, you have robbed me of my money, which is illegal. Your company should be dissolved and forbidden to do business. This is an outrage.
The above is a message that I left with Myvitanet customer service this morning, about the 100th message that I have left with them over the last few months for an order that I placed with them on July 11, 2011. First of all, they said that the product had to be ordered from the manufacturer and that it was in a backorder status. Then, they said I could get a refund, since I had to purchase the product from someone else since I could not wait FOREVER to get it. Then when I inquired on the refund, they said that the order had gone to "warehouse processing" and could not be refunded once it went to that stage of the order. Then I kept inquiring on the order and they said it "shipped", which was over 6 weeks ago. To this very day, Sept. 21, 2011, I have not received the order OR my refund. By the way, every time I received an answer from Myvitanet, it was always online, ...they are UNACCESSIBLE over the phone.! What a scam if I say so myself! (AND illegal robbery from checking accounts/credit cards). Heaven forbid what they might do with credit card information later on down the road after people have given up on them!

9/22/11 On August 18 I ordered Biofreeze, the company sent a note that it was back ordered so I asked to cancel the order on the same date of August 18. On September 19 I thought they might have received new stock so I made another order, the only notice I received was an email confirmation of the order. Subsequently I noticed on my credit card account two charges for each of the orders and those charges were posted the same day as the order. NOW, I'm unable to get any satisfaction in trying to cancel and get a refund to my credit card. I talked with Chaz today, incidentally, he is the same guy mentioned in a number of the complaints listed in this site. THIS COMPANY DOES INDEED APPEAR TO BE A SCAM OPERATION. How do I, and others like me, get a resolution to this matter?

Back on July 26, 2011 I wrote my story here. Okay, so it was just fourteen dollars and a few cents that MyVitanet stole from me. But it is the principle of the thing. I have sent them messages periodically asking for a refund or for the item to be sent to me. Well, guess what. a couple of days ago I tried to get onto their website to check my account again. They would not let me on telling me my login information was incorrect. That was not so since I know it was correct and in fact they have it encrypted in their system. Both my email and password were clearly showing in the boxes before I even had to type them in. I repeatedly sent for my password to be emailed to me. They did not send me anything. Yesterday I called the number given and pressed key 2 for placing orders. I talked to a man and told him my problem. He asked for my email and then told me my password was something I had never heard of before. Yes, they changed my password without explanation. So, I used that new password and tried to get into my account. The history of my transactions with them have for the most part been removed. There is token evidence that I have ordered from them, but no complete details and nothing about the latest order in question. I have given them almost 1, 000.00 worth of business over a period of time. Why do they not want my business anymore over a 14 plus dollar item? I consider myself quite fortunate to be sure, that I was not cheated out of as much as many of the rest of you were, but I write this to let those who think they will not be scammed one of these days to beware.

I ordered Bio-Freeze on Sept. 19, 2011 and my credit card was charged on Sept. 20. I placed 2 orders exactly alike--one to my sister in Texas and one for myself. Each order totaled slightly over $50. At the time I ordered, the website indicated that the product was "in stock" so I thought I would receive it sooner than normal. However, after several emails with no answers, I still do not have the product and it is now October 20. I have filed a complaint with the Ohio Attorney General and noticed there were many more complaints on MyVitanet. Why they are being allowed to stay in business is beyond me. The real kicker was when I realized I can no longer contact them by phone and can only complain by email which I don't get any answers--just an automated reply that says they will try to reply within 3 to 7 business days. Of course, that doesn't happen either. I would certainly recommend that no one should order from this company and something has to be done to get it shut down completely. They shouldn't be allowed to remain in business. BUYER BEWARE!

I ordered from Vitanet on Aug.2, 2011 and was informed that it would shipped in 2-3 weeks. After a month there still was no shipment so I cancelled the order. I am still having my credit card company deal with getting a credit for non-receipt of merchandise after I cancelled the order after waiting a month. They are reopening the account as Vitanet sent them a Charge Back Response that the order was still in backorder which it was not. So I am still waiting for a response from my credit card company on Oct. 28 after contacting them. The price would be good if one got the merchandise in a timely matter, but my mother needed the product sooner than 3 months or more. I would not order from the company again...too much hassle. My account was charged immediately even though the merchandise hadn't been shipped yet which usually isn't standard operating procedure for other companies.

I ordered from Vitanet.com online back on August 10, 2011. They charged my credit card the next day. After 5 weeks I tried to check on my order and the website kept telling me my email and/or password was invalid. I sent for a lost password and they emailed it to me. So I tried using that one. Same reply. Invalid email or password. I tried calling and they have an automated system that no real person ever answers. I emailed them again today and if I don't hear from them by phone in 48 hours I will call my credit card company for a reversal of charges to be placed on my account.

ok here is how you get them: first go to BBB in NYC under mother nature address 322 7th Avenue Fl 3 - BBB in NYC will pull the rest up. then someone update Whitney who is the CEO; well he has a page on facebook under mother nature. I updated all the complaints I had on there; I also updated BBB in NYC to contact the BBB in Acton, MA to see if there is a flood of complaints if so why isn't the government not responding to this company stealing from their customers. All the 1800 numbers and the [protected] have the same voice mail promt and you can't NEVER speak to someone live

I ordered from this company through Ebates.com. I'm going through the same problems with MotherNature.com. I contacted them the BBB and my credit card company. No action done yet.

I WILL NEVER USE VITANET EVER AGAIN
DON'T YOU BE FOOLED LIKE I WAS

the worst company I've ever

I went to the BBB. This is what I got for Mother Nature.

MotherNature
MotherNature aka
My Health Pro
322 7th Ave, 3rd Floor
New York, NY 10001
BBB Review | File Complaint

I am fileing and calling my credit card company AND posting to FB

I thought I was the only one who felt like I was being ripped off... The first couple of times I ordered, it took over a month to get my stuff and I was told it was because I mailed them a check. If I want it faster I should go online and order it via credit card... Boy was I sucked in... A good way for them to steal your money fast and give you nothing for it... My bank tells me there is nothing they can do, because MYVITANET HAS ALREADY "PROCESSED MY ORDER" yea right. After reading many other complaints, it looks like this company has stolen thousands from unsuspecting customer who thought they were getting a good deal. You would think that the OHIO Attorney General's office would get involved and shut this company down or at least shut down the internet service so no other person will be ripped off like we have.

It has been 3 months. Cannot get them to call me back, cannot get a response from the email their site gave, and the customer "contact" llink is no longer valid. how can they get away with this...class action suit anyone?I am a super small business and this has really me financially. Have ordered from them for 3 years, knew they were slow on shipping, but this it beyond unacceptable.

I ordered from the in August 2011 in which they responded to my emails. After 2 months of backorder they agreed to refund me. I have contacted them 6 times since then and cannot get a response or my money back. My bank states that too much time has passed for them to do anything. I filed with the BBB and they did not get a response from them and can do nothing further. According to the BBB site they are listed under My Health Pro.

I ordered Biofreeze 4 oz tube on September 29, 2011 so far no package yet. Are you rip me off? Order Number is 2320011

I live in central Mexico where it is difficult to get the supplements I need. I placed a large order online with MyVitanet on 2/13/2011. On 3/25/2011 I drove 3 hours round-trip to another town to get my mail and picked up a partial shipment from MyVitanet. On 5/10/2011 I again drove 3 hours round-trip and picked up another partial shipment. It's been 3 months now and I am still waiting to receive the rest of my order. MyVitanet does not indicate that items are out of stock when customers order. Nor does it notify customers they will receive only a partial shipment after they order. My Vitanet no longer has an 800 number for customers to call. MyVitanet does not respond to emails. MyVitanet claims to have the lowest prices. But if that's true, it's only because it has the poorest service I've ever encountered. I will never place an order with MyVitanet again and would discourage anyone else from doing so, too.