CB Nail Care Nail Palace hard selling and unethical tactics

Nail Palace review: hard selling and unethical tactics

KM2405 of SG

Jan 29, 2020 6:29 am EST

Verified customer

Replied

Went to the Parkway Parade outlet on 21 January 2020 for a gelish manicure and pedicure. The hard selling tactics by 3 manicurists and their manager were horrible. I ended up signing some package that included fungi treatments. Truly regret my decision to succumb. Should have just walked away from the outlet when they started to hard sell. One of the manicurists even used her pregnancy to soften my stance. I felt truly coerced into it and do not wish to continue the package. After reading all these complaints, I realised I am not alone in this experience. On one hand, I have to go back to utilise my package but on the other hand I feel so uncomfortable and won't be able to relax when I am there - knowing that they will be badgering me to sign a package. I would like a refund of the remaining package.

Nail Palace response

Jan 29, 2020 8:13 pm EST

Nail Palace customer support contacts

Phone numbers

+65 62 862 831

+65 65 552 526

Address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, SG

Website

www.nailpalace.com.sg

File a complaint Write a review

View all Nail Palace contacts

Dear customer,

We would like to sincerely thank you for the patronage of our company. We appreciate and noted in your feedback.

Kindly provide us your name and your phone number to our email at cs.nailpalace@gmail.com for further clarification.

We have highlighted this issue to all our staff to avoid such unhappiness in the future. We have also re-educated the staffs to provide you with better services with less or no pressure for you to continue to enjoy the services.

We look forward to serving and pampering you again at Nail Palace. Again, we highly appreciate your feedback as it will assist us in making our best attempt in regaining your confidence in our company.

Hi there

I have sent an email to you yesterday as well. But will send again.

Nothing resolved except for the standard apology given to all that complained. Have asked for 50% refund ( which is way less than what I deserve to get back) but I truly do not want to go back to this place for any of their services.

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Nail Palace Contacts

Nail Palace phone numbers

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Northpoint City

More phone numbers

Nail Palace emails

customerservice@nailpalace.com.sg

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Support

cso@nailpalace.com.sg

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Support

Nail Palace address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, Singapore

Nail Palace social media
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Nov 21, 2024