CB Nail Care Nail Palace I am complaining about the service and price

Nail Palace review: I am complaining about the service and price

wwBw of SG

Dec 29, 2019 7:42 am EST

Resolved

Replied

I went in to Nail Palace and plan to do a pedicure service to scrub away the dry skin on the foot but after seated down the services staff keep telling me my foot is so dry and my foot condition is so serious. if i don't proceed with a high end full treatment it will eventually get worst and may end up crack and bleed. The staff keep giving me pressure and made me so stressfully and keep hard selling how go the treatment and keep showing disgusting photo's and forced me to take up the treatment. They told me the treatment cost $280 but in the end they are charging extra cost on the scrub which is not included in the so call treatment and end up paying total $320.
At the end of the I feel so cheating with their service and i swear i will not return again

Nail Palace response

Jan 05, 2020 8:56 pm EST

Nail Palace customer support contacts

Phone numbers

+65 62 862 831

+65 65 552 526

Address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, SG

Website

www.nailpalace.com.sg

File a complaint Write a review

View all Nail Palace contacts

We would like to sincerely thank you for the patronage of our company. We appreciate and noted in your feedback.

Kindly provide us the following information to our email at cs.nailpalace@gmail.com for our further clarification:
- Reference number/Phone number.
- Outlet visited

We have highlighted this issue to all our staff to avoid such unhappiness in the future. We have also re-educated the staffs to provide you with better services with less or no pressure for you to continue to enjoy the services.

We look forward to serving and pampering you again at Nail Palace. Again, we highly appreciate your feedback as it will assist us in making our best attempt in regaining your confidence in our company.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Nail Palace Contacts

Nail Palace phone numbers

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Northpoint City

More phone numbers

Nail Palace emails

customerservice@nailpalace.com.sg

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Support

cso@nailpalace.com.sg

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Support

Nail Palace address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, Singapore

Nail Palace social media
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Nov 21, 2024