CB Nail Care Nail Palace Unethical selling tactics

Nail Palace review: Unethical selling tactics

Pang Fiona of US

Mar 31, 2020 12:53 am EDT

Resolved

Replied

I visited the Nail Palace outlet at Clementi in the early of March 2020. My intention was only to do the manicure & pedicure. The nail technician told me my feet condition was very bad and need to do treatment to remove my dead skin. The treatment cost was extremely high as it cost me $388 for a treatment for about 20 mins! The nail technician failed to tell me clearly the cost beforehand and I only knew it when they tell me the charges for that day was $700 plus! The worst thing was everything was scribble in a piece of paper and after that they started to use their tactics to sell their package! The services given to me on that day was as below:
1. foot treatment to remove dead skin (the cost was not stated in the NP's website)
2. pill for foot bath
3. manicure & pedicure (gelish)
They told me in order to save the $700 plus I must sign on their package (15 sessions). Total cost for 15 sessions will be $5820 (before gst) with $388 per sessions. I told them I don't wish to sign on the package and then they offer me another package with lesser sessions, from 15sessions to 10sessions and finally to 6 sessions. They were so forceful and pushy and end up I was signed 6 sessions under high pressure and unwillingness. The sessions cost me $2490.96! After that, they did not give up and continue to pursue me to add on 2 more sessions to make up to 8 sessions! I turn down their offer as I really don't feel comfortable with their approach. They did not give me the receipt initially but only the appointment card and they call me the next day to collect the receipt.
Recently I saw the review online and the news from CNN and I just noticed that Nail palace have received many negative feedbacks especially on the unethical selling tactics. I have consulted CASE, and I being told to raise the complaint. I decided to ask for refund as I don't feel comfortable to continue the service package at Nail palace as they are not honest and there are too many hidden charges! The feet treatment fees charged to me was not able to be found in Nail Palace website!
Please get back to me with regards to my refund before I proceed to take legal actions.
My invoice number is 0062107, I visited Clementi outlet on 4th Mar 2020.

View 0 more photos

Nail Palace response

Jun 04, 2020 1:10 am EDT

Nail Palace customer support contacts

Phone numbers

+65 62 862 831

+65 65 552 526

Address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, SG

Website

www.nailpalace.com.sg

File a complaint Write a review

View all Nail Palace contacts

Dear customer,

Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you.

As we are committed to providing customer service to the highest standard, we take this issue very seriously. We appreciate and noted on your feedback.

Kindly provide us with your name and your phone number to our email at cs.nailpalace@gmail.com for further clarification.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

0 comments

Add a comment

Nail Palace - nail services/beauty salon 23

Resolved

Replied

Nail Palace - Lost my job... 2

Nail Palace - Charged me for $3k plus 2

Resolved

Replied

Nail Palace - Fungal treatment

Resolved

Replied

Nail Palace - Hard selling and annoying

Resolved

Replied

Nail Palace - Insanely Overpriced Dermal Fungus Treatment! 3

Resolved

Replied

Nail Palace - Service and product

Resolved

Replied

Nail Palace - Felt dishonest and cheated

Resolved

Replied

Nail Palace - Callus removal 1

Replied

Nail Palace - hard selling 1

Resolved

Replied

View all Nail Palace reviews and complaints

Nail Palace Contacts

Nail Palace phone numbers

+65 62 862 831
+65 62 862 831

Click up if you have successfully reached Nail Palace by calling +65 62 862 831 phone number 3 3 users reported that they have successfully reached Nail Palace by calling +65 62 862 831 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 62 862 831 phone number 7 7 users reported that they have UNsuccessfully reached Nail Palace by calling +65 62 862 831 phone number

Customer Service

+65 65 552 526
+65 65 552 526

Click up if you have successfully reached Nail Palace by calling +65 65 552 526 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 65 552 526 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 65 552 526 phone number 2 2 users reported that they have UNsuccessfully reached Nail Palace by calling +65 65 552 526 phone number

Ang Mo Kio

+65 63 975 901
+65 63 975 901

Click up if you have successfully reached Nail Palace by calling +65 63 975 901 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 63 975 901 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 63 975 901 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 63 975 901 phone number

100%
Confidence score

Bishan

+65 67 947 953
+65 67 947 953

Click up if you have successfully reached Nail Palace by calling +65 67 947 953 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 67 947 953 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 947 953 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 947 953 phone number

100%
Confidence score

Boon Lay

+65 66 340 018
+65 66 340 018

Click up if you have successfully reached Nail Palace by calling +65 66 340 018 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 66 340 018 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 66 340 018 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 66 340 018 phone number

100%
Confidence score

Bugis

+65 64 681 913
+65 64 681 913

Click up if you have successfully reached Nail Palace by calling +65 64 681 913 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 64 681 913 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 64 681 913 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 64 681 913 phone number

100%
Confidence score

Bukit Panjang

+65 67 655 779
+65 67 655 779

Click up if you have successfully reached Nail Palace by calling +65 67 655 779 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 67 655 779 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 655 779 phone number 1 1 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 655 779 phone number

Lot One

+65 64 650 188
+65 64 650 188

Click up if you have successfully reached Nail Palace by calling +65 64 650 188 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 64 650 188 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 64 650 188 phone number 1 1 users reported that they have UNsuccessfully reached Nail Palace by calling +65 64 650 188 phone number

Choa Chu Kang

+65 67 794 219
+65 67 794 219

Click up if you have successfully reached Nail Palace by calling +65 67 794 219 phone number 2 2 users reported that they have successfully reached Nail Palace by calling +65 67 794 219 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 794 219 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 794 219 phone number

100%
Confidence score

Clementi

+65 63 852 686
+65 63 852 686

Click up if you have successfully reached Nail Palace by calling +65 63 852 686 phone number 3 3 users reported that they have successfully reached Nail Palace by calling +65 63 852 686 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 63 852 686 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 63 852 686 phone number

100%
Confidence score

Hougang

+65 65 842 035
+65 65 842 035

Click up if you have successfully reached Nail Palace by calling +65 65 842 035 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 65 842 035 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 65 842 035 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 65 842 035 phone number

100%
Confidence score

Pasir Ris

+65 64 813 969
+65 64 813 969

Click up if you have successfully reached Nail Palace by calling +65 64 813 969 phone number 2 2 users reported that they have successfully reached Nail Palace by calling +65 64 813 969 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 64 813 969 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 64 813 969 phone number

100%
Confidence score

Sembawang

+65 68 539 981
+65 68 539 981

Click up if you have successfully reached Nail Palace by calling +65 68 539 981 phone number 3 3 users reported that they have successfully reached Nail Palace by calling +65 68 539 981 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 68 539 981 phone number 1 1 users reported that they have UNsuccessfully reached Nail Palace by calling +65 68 539 981 phone number

50%
Confidence score

Serangoon

+65 67 897 672
+65 67 897 672

Click up if you have successfully reached Nail Palace by calling +65 67 897 672 phone number 2 2 users reported that they have successfully reached Nail Palace by calling +65 67 897 672 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 897 672 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 897 672 phone number

100%
Confidence score

Simei

+65 67 823 796
+65 67 823 796

Click up if you have successfully reached Nail Palace by calling +65 67 823 796 phone number 2 2 users reported that they have successfully reached Nail Palace by calling +65 67 823 796 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 823 796 phone number 2 2 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 823 796 phone number

Tampines

+65 62 235 046
+65 62 235 046

Click up if you have successfully reached Nail Palace by calling +65 62 235 046 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 62 235 046 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 62 235 046 phone number 1 1 users reported that they have UNsuccessfully reached Nail Palace by calling +65 62 235 046 phone number

Tanjong Pagar

+65 62 758 646
+65 62 758 646

Click up if you have successfully reached Nail Palace by calling +65 62 758 646 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 62 758 646 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 62 758 646 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 62 758 646 phone number

100%
Confidence score

Tiong Bahru

+65 67 628 780
+65 67 628 780

Click up if you have successfully reached Nail Palace by calling +65 67 628 780 phone number 2 2 users reported that they have successfully reached Nail Palace by calling +65 67 628 780 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 628 780 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 628 780 phone number

100%
Confidence score

Yew Tee

+65 65 551 886
+65 65 551 886

Click up if you have successfully reached Nail Palace by calling +65 65 551 886 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 65 551 886 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 65 551 886 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 65 551 886 phone number

100%
Confidence score

Northpoint City

More phone numbers

Nail Palace emails

customerservice@nailpalace.com.sg

100%
Confidence score: 100%

Support

cso@nailpalace.com.sg

100%
Confidence score: 100%

Support

Nail Palace address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, Singapore

Nail Palace social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 21, 2024