Nano Hearing Aids - Nano Hearing Tech Opco
Reviews and Complaints

On Feb 19th 2023 I ordered a pair of CIC digital hearing aids from Nano ( order # *** tracking # ***) with the understanding that I could return them within 45 days for a refund of ($418.84). They didn't work for me so I requested a refund. I was told I would recieve a call from one of their reps. to start the refund process. Recieved call next day from rep. *** identified herself as Princess gave me info on returning hearing aids and said she would send a prepaid label to my email she then offered me to try another type of hearing aid with the same 45 day refund starting on that date Mar.17th 2023. Order #*** tracking# ***. *** said if they didn't work for me I could return within 45 days and then I would get my refund of $418.84. I sent the first hearing aids back ( CIC digital hearing aids) back and according to tracking info they recieved them on Mar 27th way ahead of the 45 day return window. I received the second hearing aids and tried them for 3 wks and they were better than the first ones but still didn't for my needs. I requested a refund and was told what the rep told me was not their policy and I was not going to get a refund. I have called and emailed on April 16th, 17th and 18th trying to get this resolved and keep getting the run around. I feel this is a senior citizen scam. I believe they train the reps to say anything to get you to try the second pair. I don't know how companies can get away with this. I just wonder how many of us senior citizens have been scammed by this company.

December 13 We ordered hearing aids by phone after seeing a commercial on TV channel 57. Payment was made with Wells Fargo Visa card for $397. Advertisement claimed “advanced technology” and the cost of $297. On the phone we were encouraged to get an upgrade for an additional $100. After delivery of hearing aids one (blue) only worked after one charge. Second hearing aid (red) only worked 10 days longer. We called Nano and were given directions of how to “reset” the charging of the hearing aids. Still the hearing aids did not work. We called and asked to return them. We were told they would ship out a replacement set immediately and we could return the defective set. After not receiving any new hearing aids or return information we contacted them again. This time we were told they had to receive first set before they would send out replacements. So we got the address to return them to and mailed them out as directed. After waiting several weeks we contacted them again to ask for for replacements or refund of $397. They asked Daryl to pay $9 shipping for the replacements. Still the replacements took a long time to arrive. The replacements worked well for about a week and then would not recharge the same as the first set. Again we contacted them, we have no faith in their technical support, customer service, or. Product. We just want our money refunded and they can have the product back. These hearing aids do not work as advertised. 1st order reference #*** 2nd order reference #*** We have visa statement as receipt, some emails, and text messages to support this.

Nano Hearing Aids is an online company. They claim to sale quality hearing aids at low price with a 45 day refund policy. I bought the *** hearing aids, after a week the aids didn't work without a hi pitch sound. I requested a refund as per the company policy. I sent the hearing aids back. The company received the aids on 8/10/22. I waited then started calling the company around the 1 at of Sept. I had received the refund approval prior to sending that aids back. Everyone I talked to could not help me. They call centers and are very well training in lying to the customer, they lied to me several times. I ask to speak to a supervisor and was told supervisors don't talk to customers and the refund *** doesn't take calls. I was finally told today that my refund was issued back to my card on b9/9/22 and it takes 30days I told the person I was talking to it was 10/14/22 over the 30 day limit. She didn't understand what I was telling her and hung up. I did check this company out online and the reviews are awful, the reviews on their site nothing but rave reviews so check out reviews on *** There is not way of getting a person in management . I researched and found the owner's name but no contact information. The person that owns Nano Hearing Aids is ***. Good luck if you can find him, the is a CFO that lives in Phoenix.That is as much as I can find on this company. They seem to have just call centers across the country, I believe that sales is done from a call center as well. IT IS BUYER BEWARE. DON'T BUY THESE HEARING AIDS. They don't honor their refund policy and the aids are not good quality.

Purchased Nano hearing aids on 9.5.22 with a 45 day full-refund return policy. They did not work for me so I tried to return hearing aids on 10.12.22. Representative insisted that I should try another model. My first question was did the 45 day return policy start over. I was told it did, so I ordered the second set and returned the first set at a shipping cost to me of $35. They also did not work for me so I tried to return hearing aids on 11.08.22. Again they wanted me to try another model. After confirming the 45 day return policy again started over, I ordered the third set and returned the second set at another $35 shipping cost to me. The third set did not work either and this time I insisted on returning them (another $35 shipping cost to me) for a refund of the original purchase price of $318.54 as promised. Third set was received by *** on 11.23.22 which they acknowledged. All devices were returned within 45 days and I have *** receipts as proof. After multiple follow-up emails since December asking the status of my refund and being put off with excuses, they finally got back to me on 1.31.23 and informed me that I did not qualify for the refund because I did not return all the devices within the initial 45 days starting with my first purchase on 9.5.22. That is absolutely not what I was told by their phone representatives. Otherwise, I would have never agreed to being sent any replacement device. If that were the case and I wanted another device, I would have returned each one for a refund and purchased the next device on it's own. I believe I was deliberately misled so that I would never qualify for a refund.

On March 31, 2022, I ordered a set of hearing aids for my wife from Nano Hearing Aids costing $297. They didn't work for her so we tried to return them on April 7 for a refund. Instead, we were offered a better pair, costing an additional $200. Those didn't work for her either so, on April 21, we were once again persuaded to try the next model up, for yet another $200. I also opted to pay an additional $79 for the protection plan at that time. On May 24, since they still didn't work for my wife, we agreed to try a replacement for those, since the sales person was convinced we must've received faulty aids. When we found that the replacements didn't work for her, after giving them an extended try-out, we contacted Nano to return them for a refund, only to be offered their top-of-the-line model at no extra cost to us. We were assured, both during that call, which took place on June 15, and the subsequent email the same day confirming the order, that we were "still within the 45-day return policy, so there’s seriously no risk in trying [them]" so, reluctantly, I agreed to the free upgrade. However, nothing happened so I contacted them again on June 24, and they sent out the upgraded aids. They didn't work for my wife either, so I contacted them on July 20 for a refund. Their email reply states that "[t]he 45-day money-back guarantee ended on June 9, 2022." That's 6 days BEFORE we were told verbally and in an email that we were ""still within the 45-day return policy"! Nano refuses to refund our money, doggedly maintaining that this is their process and policy. I believe we've given them an abundance of grace in trying to find a product of theirs that works for my wife, and to find now that we have been strung along by them is very disappointing.

I helped my mother purchase a Nano hearing aid product on August 24, 2022. She received the hearing aids on August 29, 2022. She is currently using another hearing aid product that has an over the earpiece but wanted to try the Nano in ear devices. It was quickly apparent that the in ear device was not a good fit for her. The owner's manual was vague, the daily battery charge did not last for the entire day, and the volume buttons made no indication of what volume the device was on. On September 7th, I reached out via email to request return information and a refund. The same day, I received information on how to fix the battery issue. It didn't work. I sent another email on September 8th, upon which I was offered an upgrade to one of two different hearing aids, both over the ear devices. I again requested return information and a refund. This time I was told someone would call me within 48 hours. This was on September 9th. After waiting 4 days with no call, I called the number that was provided. When I explained that we wanted a refund, I was told that was a different department and the representative couldn't connect me, but someone would call. Three days later , September 16th, there has been no call, so my mom called. She was told that she would receive a call back. After an hour, she called again and was told to be patient and not to call again today. I sent one more email detailing these exploits and was told that someone would call but I could try another number. Upon calling this number, I was routed back to the original return number. There is a 45-day return time with Nano and it seems that they are trying to wait us out in order to keep my mom's $497. What started this whole process was a commercial by Nano advertising their hearing aids for $297 but when ordered online, these particular ones cost $497.

I ordered Nano CIC hearing aids on 08/17/2022. They were delivered on 8/21/2022. They heavily advertise a 45-day free trial. If you don't like them, for any reason, simply return them within 45 days. I felt confident they would honor that commitment. I gave them an honest evaluation. As I explained to them in an email, the problem I have with them is they amplify "everything". My hearing loss is very specific: between 300 and 3,500 htz., which is the frequency of human speech. I hear lower ranges far too well and higher ranges well. Having everything amplified was painful and still didn't allow me to hear human speech like I need to. Their response was an instruction on how to control the volume. I responded that I know how to do that, the problem is it amplifies frequencies I can't have amplified without causing me pain. They responded, saying they would call me within 24 to 48 hours with an RMA (return merchandise authorization) number, so "keep your lines open". No such call came. Seeing they were clearly trying to stall until the 45-day window was expired, I tried calling on Friday, September 30. Talking on a phone is very difficult for me since I have hearing loss. Most people get frustrated having to repeat things to me and often curse at me or hang up. It's very frustrating having to talk on the phone. I can't think I'm alone in this. Robert was very nice but explained to me that they used to be able to authorize returns but they changed the rules, so now they can't. He tried calling the department that could but he couldn't reach them either. He promised to wait on the line with me until they answered. After 25 minutes or so, he told me he was told to hang up. He was in fear of losing his job by helping a customer. This company is preying on seniors who are hearing impaired. Their advertising is obviously false since they have no intention of giving anyone a refund. Please help.

NANO OTC Hearing Aids advertises that products are returnable within 45 days of receipt with a provided Return Merchandise Authorization (RMA) number. I received my hearing aid on March 7, 2023. Since I am legally blind, my friend *** and I first called Nano on 3/17/2023 and stated I wanted to return my hearing aids because I was not happy with their performance. We were not provided with an RMA, which we were unaware was necessary to return an item. Instead, the customer service representative (CSR) stated he would call back in 24hrs to arrange the return. The CSR never called back. *** and I called again on 3/20/2023 and got the same response. On 3/24/2023, while I was with my friend ***, I finally received a return call from Nano Hearing Aids. The CSR kept me on the phone a while trying to sell me a different model rather than providing me with instructions on how to return my hearing aids. Despite stating numerous time I just wanted to return my hearing aids, the CSR kept talking and ignoring my request. I finally asked if I could process my return online. He said yes and continued trying to get me to try another model, at which point I hung up. On the same day, my sighted friend ***, went to Nano Hearing Aid’s website to process my return. On the website *** notice they require an RMA for returns, so *** called the phone number provided. However, he was unsuccessful in getting a RMA number. Instead, the CSR wanted to pass the case on to someone else for further processing. *** felt the CSR was using stalling tactics to avoid issuing an RMA, even though he was following Nano’s online procedures. *** continued asking for a RMA number with no success. I would like to request ComplaintsBoard.com’s assistance in obtaining an RMA number from Nano Hearing Aids before the 45 day time period expires. I included the email address of my sighted friend *** for documentation you need to send to me.

I have had a problem 2 times in the last 3 months getting them to repair or replace my right hearing aid. I have a warranty on it. The first time it took over 3 weeks after they received the defective hearing aid back. They kept giving me the excuse that the repair team had not had the time to inspect it yet. I finally told them that after 3 weeks, if they hadn't been able to get to checking it out yet maybe they should send me a new one. They sent me a new one. It was defective from the day I received it. It was difficult to turn on. When I did get it to turn on it would shut off for no reason. Sometimes it might stay on for 5 minutes or an hour. It was supposed to have 4 modes of operation, it only had 2. It had other issues as well. I kept trying to get it to work properly for the next couple of weeks.I contacted them and told them the issues I was having. They said I should send it back. They received it on The 25th of April. I called them about the hearing aid on the 2nd or 3rd of May. I got the same story about the service department hadn't looked at it yet and it wasn't 15 days yet. I called today 5/9/22 to find out if they were going to repair or replace or what. They said they would call me later today. It seems to me like they hope I will get tired of dealing with them and just give up. I called them again the next day. They sent me a replacement which I received on the 14th of May. This one does not work properly either. It turns on OK but it only stays on for about 2 to 3 hours and then just quits. I have tried to recharge the battery fully a number of times over the last 10 days and it still does not last very long. It also only has 2 modes when my original aid had 4. I called them about it and they said I should send it back. I am going to do that I don't know if this complaint will help, but I bet other people have had the same issues. I just wanted to get this on the record.Sincerely

On July 20, 2022 I purchased a pair of rechargeable hearing aids with a sales price of $697.00 plus tax for a grand total of ***. I received said devices and tried them for several weeks but they did not perform to the volume level I require. Called *** and requested authorization to return them well within the *** something different but I declined. He gave me a Return Authorization number and I shipped the hearing aids back to Nano via *** received the hearing aids on Aug 15,2022.On Monday Aug 29, 2022 I contacted ***'s *** inquiring when my $697.00 would be refunded. *** representative, Rome, responded saying they did receive the hearing aids but they had not been inspected. I was told to expect up to four (4) weeks to process the return.On Tue Sept 13, 2022 I contacted ***'s *** again inquiring about my refund. I was told (by Rome),my returned hearing aids were inspected on Aug 17, 2022 and the results were forwarded to their "Returns Team" to complete the process.On Oct 1, 2022 I contacted ***'s *** again saying "I have lost my patience. Where's my refund". ***'s *** Representative, ***, said that he had 'escalated my request to the Refunds Manager and said "we respectfully request you to please hold off on any further action until we get this resolved" He said "Our team will get back to you asap".Oct 6, *** (ASAP?). I told the *** Representative, ***, that it has been 50 days since they received my return and my charge card that I used to purchase these hearing aids have now charged me thru two billing cycles and it is now costing me more money. I told *** that if my refund is not received within five (5) days I would be contacted an attorney. *** said he would expedite the request. I have heard nothing.

Nano Hearing Aids Nano-CIC Recharge-JH-R/B Order #*** Order date 07-13-2022 Price paid $297.00 We recieved the order about a week after order date. Upon arrival one side didn’t work. We couldn’t get it to turn on. Tried trouble shooting it with customer service but did not work. We tried using just one side for a couple days but it was too hard for my dad to use. The device did not fit his ear properly. It kept falling out and the button was too tiny. My father is 90 years old with poor eye sight and shakey hands. He got very frustrated and told me to return it. He said the commercial he saw on TV said money back guaranteed. So I tried calling cust. Service for with no answer. So I emailed them numerous times. Finally got a return address and number to start return process. It’s been almost 3 months now with repeated emails back and forth. Each time asking me to be patient. About 20 emails already. ( I saved the emails if you need them ). I feel they are giving me the run around. I try calling cust. Service and wait on hold forever. I shipped it back on July 24, 2022. Tracking number *** And it was confirmed that they recieved it. I paid $15.16 for shipping. So I expect to get my FULL refund from them$297.00. I’ve read on the horror stories that they take out about $50 from the refund for shipping. That’s ridiculous! I should of researched this company before ordering from them. I would’ve NEVER ordered it if read the stories on their page prior to ordering. Please help me resolve this for my father. They are taking advantage of seniors. If it wasn’t me who ordered it for him and pursued them for this long. He would never get his refund. They’re doing this purposely in hopes that you give up. Please help me get these people! And my dads refund. You may contact me at any time. I am *** daughter ***. (*** Please let me know if there is any more info you need from me. Thank you

I ordered a set of hearing aids on 11/5/2022 from this company. Their website and TV commercials stated you had 8 weeks to try their product and if you didn't like them, for any reason, you could return them with 100% money back. I tried them several times and could never get them to work properly. I contacted the company several times to get assistance in trying to use them (I have the emails if needed). Still unsatisfied, I decided to return them with in the specified 8 weeks. The company was helpful through the return process, and I received an email on 12/9/2022 that the company had received my return. They stated I would receive another email once my return had been processed. After hearing nothing nor a refund, I contacted them on 1/3/2023 to request an update. They responded that my refund was denied because the shell of the left hearing aid had been damaged. This is absolutely untrue and, in my opinion, completely fabricated. I used the hearing aids only a handful of times and was extremely careful with them each time. The hearing aids are encased allowing for no movement, then the case is stored in a box, which was then packaged extremely well and protected before I shipped them back. There is no way the shell of the hearing aid could be damaged into two separate pieces. If something damaged the left one that severely during shipping, surely the right one and case would have been damaged as well. I believe this company is fabricating the damage so that they don't have to provide the refund they promised. I was in contact with the company numerous times to demand the refund I deserved, however, they continued to deny my request. They have offered to send a replacement pair of hearing aids, but not a refund. I don't understand the difference between providing my refund or providing a replacement. Obviously, they want the money because their product is a piece of junk. They want to keep the money, while they send me more junk. They cost $365

Purchased in-ear canal *** model hearing aids in July 2022 for $277. One didn't work. Returned. Weeks later a new pair were sent. Worked for a week before one literally fell apart under normal use. *** credited $20 for our trouble while trouble shooted over the phone to no avail. Returned. At this point customer service convinced us we should upgrade to the X2 model which is far superior than the *** in-ear canal model and for our "trouble" they would discount us $50 off of the normal cost of $597. So we paid $547. *** days later these arrive. These wouldn't function properly and for 3 weeks we went back and forth with customer service/tech support trouble shooting the issues, again, to no avail. Again *** told us to return them for inspection/repair. We tracked shipping on the item and saw they were received by ***. We heard nothing for 3 months. Finally I called today and was told they were waiting for us to pay $79 for repair, which I found unacceptable for two reasons. One, they didn't seem to have the history of the on going issues with their dysfunctional hearing aids. I had to explain this history, which fortunately I kept records of, stating we have never had a functional pair of Nano hearing aids for more than a couple of weeks at a time. Two, not having heard the status on the return Nano had been sitting on for 3 months until I finally called today, 6/8/2023 to simply be told "well, the hearing aids are out of warranty now". *** is now doing nothing unless we pay $79 for repair. I asked if these are even repairable after all the trouble shooting we did before this return. *** rep stated she doesn't know. The $79 is to "start" the process of their evaluation of the hearing aids. Unacceptable. *** should replace these with a new, functioning pair. Nano will not replace. So, $824 spent and we have no hearing aids at all unless we spend $79 more. Highly doubt we would receive new, functioning ones, which is all we asked for.

I responded to an ad promoting a 45-day trial period and full money back guarantee and ordered Nano hearing aids on November 6 2022. After trialing them for a few days it was obvious they did not work properly and were very uncomfortable. I called to return them on November 14 2022. Nano offered me another pair to trial. THEY STATED THE 45-DAY TRIAL WOULD RESTART UPON RECEIPT of the new pair of hearing aids, which arrived on November 18 2022. Again, the hearing aids did not work properly and were uncomfortable so after trialing the second pair for a couple weeks I called to arrange a return on November 29, 2022. Nano talked me into trialing a third pair. THEY DID NOT STATE THE 45-DAY TRIAL PERIOD WOULD NOT RESTART UPON RECEIPT OF THE THIRD PAIR. THE RECORDED CALL WILL VERIFY THIS. The third pair arrived on December 3 2022. I trialed the third pair for 38 days and again was not satisfied. On January 11 2023, I called to arrange a return and refund. They told me I was beyond the 45-day trial period because the trial period was based on receipt of the second pair, not the third. I had no reason not to believe the trial period would restart upon receipt of the third pair and last until January 18 since I was previously told that is how the trial period works. They refused to accept return of the third pair of hearing aids and provide a refund. The first two pairs of hearing aids were returned in the exact same condition in which I received them. Nano claimed they were damaged. If there was any damage, it occurred prior to my receipt of the hearing aids and that is probably why they never worked properly and were uncomfortable. As an older person losing my hearing, I feel I was tricked and taken advantage of. Their goal was not to provide a satisfactory product but to find a way to keep the money I paid them for the first pair. All the information I provided here can be verified by reviewing the recorded phone calls and string of emails between Nano and myself.

(*** PLEASE EDIT OUT) I am acting as representative for my father-in-law (of 46 years) ***, complainant. *** is 99 years of age, going blind and hard of hearing. *** purchased NANO Hearing Aid buds thinking they would help. He initiated the sale after seeing an ad on *** Called ***'s listed phone number and asked about their promo for discounted devices. They talked him into a set of digital, rechargeable hearing aids that fit CIC or Completely In Canal. *** cannot tolerate the In-The-Ear type for one, but also cannot even see the minute buttons to operate the devices, nor the mini-screws used to adjust volume, or distinguish color for right and left ear. And to make matters worse, after explaining to the salesperson on the phone he wanted the discounted apparatus, upon receipt we discovered they UPCHARGED him by several hundred dollars over their advertised price. We tried the product as far as him trying to handle and fit them, he was unable to manipulate them at all. I called the company customer service to request a Return Material Authorization number. Tried to up-sell to a different product, tried to offer $200 credit if we kept this order. No, and again requested the *** number. Finally, was given the *** number and instructions for returning the product with the process taking up to 45 days, but she insured us it would go quicker. The original sale was July 05, 2022. The return product was received at their warehouse on July 14, 2022. After waiting most of August we contacted them and asked for an update. We were told the product had been received, inspected and approved for a TOTAL refund. Then they told us the REFUND Department would contact us by email. To this date - 09-28/2022 - we have had NO communications from that department. Earlier I spoke with ComplaintsBoard.com agent and wrote a letter to Corporate, no response. Keep getting run-around. Please advise as to our options. Thank you.