Nanrobot.com’s earns a 1.0-star rating from 4 reviews, showing that the majority of electric scooter enthusiasts are dissatisfied with their purchases.
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Nanrobot D6+2.0
I ordered this item back in November of last year. My order number is #9892. I paid $1,400 for the scooter and an additional almost $50 for international shipping. I bought this item for my nephew and when I received it I was out of town for work. I let the representative know not to ship without a signature because I wouldn't be at home.
When I finally picked the scooter up there were no keys in the box. Immediately when I found out there were no keys I reached out to customer service and I was going back and forth with them because they were wanting to charge me to send me another set of keys. Which is utterly ridiculous! Why would I pay for another set when the one I paid for wasn't in the box?
Either way when I did reach out the rep said they were sending the keys out and that never happened. I work 7 days a week and I totally forgot. When I reached back out I was very upset because I never got the keys, my nephew never go his scooter and this is [censored]!
When I reached out again they tried telling me they were waiting for a response from me and thats why they didn't send the keys. I said what response? You said you were going to send me the keys and I said ok, I waited and they never sent them. I then disputed the charge with my bank, but since it was past 90 days they didn't honor the dispute. I don't even want the damn scooter anymore because of the fact they dont give a [censored] about me as a customer that just spent $1,400, when I could've spent it elsewhere.
I would like a partial refund and keys to my damn scooter if they aren't willing to give me a full refund. I expect at least a 50% refund. I am very unhappy and I would hope that you can resolve this issue. My number is [protected]. Please contact as soon as possible.
Desired outcome: I either want a full refund and they can have it back or I would like a 50% refund and a new set of keys asap!
Solved
There was an early controller failure of the NANROBOT Ls7, I've tried several ways but failed to contact actually it was my fault not to contact in right way, I got connected their after sale service team, i got the replacement when i contact through their Facebook group, sorry for previous view on them. There after sale service team is polite and helpful, thanks.
Desired outcome: Received
Scooter
I was informed they were out of stock for the item I purchased order# 7575 and I am yet to receive a refund even though they said it was issued. I know this is a lie because I had to file a claim with PayPal for a previous order just to get my money back.
They said 1-7 business days and it has been 2 weeks now. If it's out of stock I don't see why getting my money back is so difficult
Desired outcome: I just want my money back that’s it.
Is Nanrobot.com Legit?
Nanrobot.com earns a trustworthiness rating of 1%
Stay away! We strongly recommend avoiding Nanrobot.com.
Nanrobot.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
The website belonging to Nanrobot.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
We conducted a search on social media and found several negative reviews related to Nanrobot.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for Nanrobot.com. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Nanrobot.com has claimed the domain name for nanrobot.com for a long time, scammers and fraudulent websites can also claim domain names for a long time and use this as a tactic to appear more trustworthy.
- Nanrobot.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Several positive reviews for Nanrobot.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
d5+ electric scooter
Purchased this scooter several months ago and tried to get it registered for street usage, but, was told that I couldn't because the scooter didn't have a manufacture label. I tried and sent multiple e-mails, requesting for the label/assistance and all I got was resistance; no straight answers. As it stand right now, I'm left with a $1, 500+ dollar product that I cannot legally ride anywhere without that label. The scooter came only with the Nanrobot logo/sticker; no serial number, no manufacture label. Just about every product sold anywhere, globally, has a manufacture label - why not this scooter?
Resolution: I want the manufacture label properly identifying this product.
Nanrobot.com Reviews 0
If you represent Nanrobot.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Nanrobot.com complaint handling
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Nanrobot.com Contacts
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Nanrobot.com phone numbers+86 180 5016 6707+86 180 5016 6707Click up if you have successfully reached Nanrobot.com by calling +86 180 5016 6707 phone number 2 2 users reported that they have successfully reached Nanrobot.com by calling +86 180 5016 6707 phone number Click down if you have unsuccessfully reached Nanrobot.com by calling +86 180 5016 6707 phone number 2 2 users reported that they have UNsuccessfully reached Nanrobot.com by calling +86 180 5016 6707 phone numberCustomer Service+86 183 5006 6946+86 183 5006 6946Click up if you have successfully reached Nanrobot.com by calling +86 183 5006 6946 phone number 0 0 users reported that they have successfully reached Nanrobot.com by calling +86 183 5006 6946 phone number Click down if you have unsuccessfully reached Nanrobot.com by calling +86 183 5006 6946 phone number 0 0 users reported that they have UNsuccessfully reached Nanrobot.com by calling +86 183 5006 6946 phone numberWhatsApp+86 130 6720 1058+86 130 6720 1058Click up if you have successfully reached Nanrobot.com by calling +86 130 6720 1058 phone number 0 0 users reported that they have successfully reached Nanrobot.com by calling +86 130 6720 1058 phone number Click down if you have unsuccessfully reached Nanrobot.com by calling +86 130 6720 1058 phone number 0 0 users reported that they have UNsuccessfully reached Nanrobot.com by calling +86 130 6720 1058 phone numberWeChat
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Nanrobot.com emailssupport@nanrobot.com100%Confidence score: 100%Supportstridepower@nanrobot.com98%Confidence score: 98%
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Nanrobot.com address2.27 Romer House Lewisham High Street, London, England, Greater London, SE13 6EE, United Kingdom
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Nanrobot.com social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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