Napster / Rhapsody International
Reviews and Complaints

Account # [protected] I have already posted my complaint . Does anyone at Rhapsody know
how to read an Email.?

Account #[protected]---- I don't for one moment believe you did not receive my Email dated
3/13/14 .For months you have been giving me the run around .WHY? We are both losing out
I am not able to purchase books and you are missing out on the money that I send on them.
As I have repeated time and again When you supposedly re-vamped your system you deleted
my account .It was your mistake and it is up to you to reinstate me as a member, unless there
is a reason you want me out of the club . If that is the case I am entitled to an explanation !

I have received books from them in the past and they make it very difficult to speak to any customer service. In fact the number on the panflet actually is to Columbia house DVD service center.[protected](book). They obviously do not want to be bothered with any calls.

April

I just received a book from them. Here is there phone number and address.

[protected]

Booksearch Plus- CDF
201 Ingrim Drive
Roseburg OR. [protected]

Might I suggest getting with your CC company and see if they have a way to contact this company if you don't get anywhere. Let them know you paid for this book and have not received it. Good luck!

Mary

Try cancelling a subscription to Rhapsody before you blame it on the consumer.
after 3 phone calls to customer service and talking to people you could barely understand and emails from them telling you that subscription was cancelled and money would be credited back to bank account and wasn't for over a month and a half. They even tried telling me my banking info was wrong, And it wasn't. I finally fired off an email to the company threatening them with filing a complaint to the Attorney General. Money was back in my bank account the next morning.

In legal land these type of agreements are called "Tied sales agreement/contracts." Since they are small amount and given that virtually all of the consumer protection laws in the U.S. have been shut off these companies can run rampant and o what they want to do. I avoid them like the plague. I publish a vacation/travel newletter with 20K subscribes and I tell them to stay clear of firms like Rhapsody.

As I have discovered, extra tracks means less than original album and maybe
one other unidentifiable track so, I want a full copy of my purchased albums With or without the so called extra crap. So, I expect one of these options: Complete albums or complete refund, one or the other, ether would satisfy me, however neither will not so you decide do you want a battle on your hands or not. Most of my downloads were of the Doors however those that were not came off without a hitch. When I say unidentifiable, it wasn't on the original album and that is my main interest, the original album.

Disgruntled Client
Ben Polinger
bpolinger@gmail.com

MMMmmmmm
Let us take look at this issue and why you seem to think someone else should be responsible for you or your daughter's miss management of there accounts.
The glaring admission that you saw your account (probably credit card) was charged for over a year.
So what happen to the first month you saw the charge on the card. Oh wait you didn't look at the bill, ignored it, or simply did not teach your daughter the responsibility of reviewing her bills. Either way I believe this had nothing do with company yet the lack of responsibility on you and your daughter.
I have been using Rhapsody for years and music match before it was Rhapsody and had no issues because anytime I sign up for an online account that requires a credit card I review every month to ensure everything is correct.
I will agree about the foreign support or outsourcing support to other countires. More jobs shipped over sea even if by wire.

Rhapsody sucks. Their "support" staff is all farmed offshore to India and there's nothing I dislike more than some guy in Dehli telling me his name is "Johnny." They recently changed their interface too and it blows dead bears. They "lost" my entire library of Playlists. I went to Spotify. For half the price, I'm getting better quality sound and haven't had any "issues" with them as yet.

Call your bank and make cancelled any further payment, after all its your money they are making off with and see if your bank can rescue any of those funds. bpolinger@gmail.com

I CANCELLED A YEAR OR MORE AGO AND THEY STILL BILL MY CREDIT CARD

Yes, their advertising is very misleading considering that you only wanted to sign up for a free trial but got charged even though you did not actually consent to a purchase or had an idea that clicking on an obscure link was doing so. I had Rhapsody guide me through the process that one could take to make a purchase which still confirmed that I had not done so. I can't say that Rhapsody is knowingly charging you but there must be a glitch in their system that needs to be identified. I believe that this could not be happening to all but at times their system malfunctions and by clicking on particular links at that particular time, triggers a charge to your card. I would isolate these times to be right after you first sign up for the so called free trial. Nonetheless, that's their bad, not mine. One other thing though, they kept denying me the refund and my bank, Well Fargo, did not protect me. They assumed that I must have authorized the purchases since Rhapsody said so. IP addresses are associated with any and all internet connections including purchase transactions. Wells Fargo did not go that far in checking for an IP and denied my claim. I filed a dispute with Wells Fargo demanding that they step up their technology when it comes to internet purchase transactions. They seem to be oblivious to the fact that tracking purchases via an IP address is possible and is something that they should be doing anyway, but said that they would involve their IT department at that point.

Nonetheless, the GOOD NEWS is that I submitted a complaint to the Better Business Bureau and miraculously my full refund was approved by Rhapsody and a check was received in the mail promptly. I did address the IP address issue in my complaint but not sure if this was the determining factor. By the way, my BBB complaint submission was filed under “deceptive practices”. I suggest that you file with the Attorney General as I also did, and to no avail, but make sure that you file a claim with the BBB. The Attorney General’s initial response to me was that they do not investigate individual claims and will not do so with mine but they do take notice when an excessive amount of claims are being launched. So this can only be beneficial for everyone concerned at some point in time but does nothing for you now. Also, I cancelled the claim with Wells Fargo and never determined what they came up with but I suggest that you pursue the IP address issue with your banking institution as well. If the BBB does not resolve the issue in your case, the IP address could be the determining factor. I hope this helps.

What is Rhapsody's physical address or location or home company? I need this information to file a complaint with the attorny general office. Please email me at lshoaf@msn.com

I agree totally... this company misrepresents itself in that you think that you are getting a free trial only to learn that you are being charged. I was charged 200.00 on the first day (yesterday) of my free trial. Why do I need a free trial if I am willing to spend that amount on the first day of it? The terminology they use is meant to be misleading. They also changed me for 2 memberships when I don't even realize how so. They told me how I did it but I was just navigating though there services and had not selecting an obvious option for an additional membership. There response was basically "ah ha, got you"! Too bad, we don't give refunds. I am so mad! This really is the BIGGEST SCAM. I just cancelled and hope that I don't get the same problem. I am in the process of waiting for a call back from Rhapsody in hopes that these charges can be reversed but with the warning from the rep that it won't happen.

Rhapsody just charged us almost 700.00 on a free trial. When I went on the site we had 2 memberships on the charge. I have yet to download the site itself. I called and they were no help. I am now having to go through our bank to fight this. Again, whoever got the 700.00 worth of music at my expense enjoys it. And Rhapsody, you must work on your customer service this is beyond poor. No doubt someone is using your Free trial as their benefit! By the way the money that was stolen from us, is what pays my physically disabled sons medication. See if you guys can sleep at night.

My 13 year old daughter bought a mp3 player and it had a 30 day free trail to rhapsody, the day she tryed rhapsody they charged my account $110.00. This is the biggest scam.

I completely agree that you should be able to cancel the service online--the same way that you signed up; however, I fail to see how anyone who read the terms on the Rhapsody website could think that they can keep unlimited downloads for $12.99/month without a subscription.

The Rhapsody website clearly states that if you cancel your subscription service the tracks that you listened to will no longer be available. The only way to own tracks is to purchase them from the rhapsody mp3 store.

I need to stop billing on my card and dont use this service.

Count me in on the lawsuit

Very disappointed ☹️

i did not order this service and i saw where it was added to my credit card. Please remove my name.

I need to know how to cancel as well. I have yet to find a phone number to call and cancel...thanks

DOES ANYONE HAVE THE PHONE NUMBER TO CALL TO CANCELL RHAPSODY. THEY ARE BILLING ME AND I DON'T EVEN HAVE IT. THANKS

I signed up for the 14 day free trial and later found out (when a credit card was declined) that Rhapsody had charged me for the free downloads promised in the agreement. I spent over 2 hours on the phone speaking to people of Indidan descent who I could hardly understand and also were not willing to refund my money. A total nightmare! They told me there was a difference between downloading music and buying it? But why would I buy music if I have a 14 day FREE trial period! Shady compnay. I will get my money back. This is not right.

I have not tried calling yet to cancel my account(s) but I do not ever remember signing up specifically for Rhapsody. What I do remember signing up for was something called Real Networks Superpass where I was suppose to be able to download tv shows and movies. I now find I'm getting charged for REAL.COM Online (14.99), Rhapsody Music (14.99), and REALARCADEGAME (9.99). I did not realize that when I signed up for one thing I would be getting charged separately for three things (two of which I had not expectation was part of the deal). I am planning to cancel all of them and hope I don't get the run around like those I have just read.

Don't get lured into subscribing to Rhapsody! A total ripoff! I was double billed monthly for only one account (for 2 months). When you call their billing department you speak to India. I cancelled my account, was finally credited and guess what? I received another debit from my bank account from Rhapsody this month! They have no record of the debit, say my account was cancelled and don't know how this could happen. I've emailed the Better Business Bureau about them and will contact my bank to have them investigated.

I discovered this on my credit card billing. I did NOT agree to purchase this.
Did you ever get your money refunded? not happy in OH

I agree, I just checked my checking account today and noticed where Rhapsody has been billing me for a service which I never used and canceled before the 14 days were up. I personally talked with a representative and he assured me that my subscription was canceled and that i would not be billed! They are going to be getting an earful from me today!

my son bought a mp3 player that only used Rhapsody. He joined, tried to download music to no avail, cancelled Rhapsody and purchased an Apple. Rhapsody has been billing him since for two years - unfortunately he does not check his bank statements but he cancelled and thought they would do the right thing and not bill him. I told him to file a complaint with the FTC and the /Attorney General in the state where Rhapsody is located.

i agree, this company is a total rip off. 14 day free trial and i canceled it on the 2nd day. Looking on my bank statement, they charged me 15 and 12 within the month

So I too just discovered that "Rhapster" has been double charging me for two years. TWO YEARS! I initially got the app through Apple iTunes and they have been charging me $10.79 a month on top of Rhapsody turned Napster that has been charging me $10.80. I called iTunes and they only show the $10.79 and then I called Napster directly and they know nothing about the iTunes charge. Apparently according to Apple and Napster that they are completely separate from each other. Well, I unsubscribed from Napster directly from their website and wouldn't you know it, my Apple iTunes App followed suite. Now tell me there is no connection. Also when I talked to a Napster representative via chat (because that is the only way you can apparently talk to them) they were trying to make me believe that maybe my payment card was compromised. Nope, Ive been deliberately double charged all this time. And I can bet that they won't even think twice about refunding my money. I'd like to find out if there are more people who are dealing with this same issue too. If so we need to generate a class action complaint/lawsuit against them. This is BS!

Unauthorized charge by Napster. Seems like a test charge. We actually received a product that we didn't order. The address was slightly wrong.

i've been trying to e-mail napster to cancel & cant get an e-mail address to do so; they do not acknowledge mobile info (username & a password given to me by them ) yet they continue to bill me on my phone bill. help! give me music or cancel this non service.

I signed up for what I thought I was a free 60-day trial from Rhapsody.com on 3/15/2011. After the initial sign-up process, I find out that the free period was for only 30days and that I could not download any music. So I immediately cancelled the account.

On the week ending in 5/13/2011. I checked my bank account and noticed that the account was in overdraft and upon further investigation I found out that Rhapsody.com had charged my account twice for $10.71 cause my bank account to over draft. One charge was 15 days after I signed up and cancelled and which was against what they had originally said in the free offer. I was not supposed to be billed for 30 days instead I was billed in 15 days.

This first charge went unnoticed because my account still showed the correct balance. It was not until when they billed my account another 10.91 that my bank charged me two over draft fees.

When I saw this I called Rhapsody and spoke with customer service representative Benan who spoke with Indian accent. He told me that they would refund my money and that if the bank did not refund the overdraft fees to call back after my account had been credited the two month that Rhapsody had charged me and they would pay the fees.

ON 5/19/2011 I called my bank once the charges had been reversed and they told me that it was not their fault and that they would not refund the overdraft fees and that I should contact Rhapsody. I call them back and I spoke to Benan who transferred me to Hamilton who said he was a level two supervisor and there was no one else I could speak with about this matter. He told me that he could not refund the banks fees unless I could produce the original email cancellation from Rhapsody. I told him I never received on and that his system had mad a mistake. I ask him if that was possible he said no that the system never makes a mistake.

So now I am stuck with paying two overdrafts to the banks at 35.00 each.

I called Real networks that are the Parent company and they said they were not associated with Rhapsody any more and they transferred me to J.R. who the transferor said was the Director of Customer Services. I left him a voice mail (5/19/2011) She also gave me a phone number but she said she was not allowed to give out J.R. direct line.

My next step is to contact the attorney General office about this matter. This people are scam artist. I am the type of person that if I am wrong I will say I am wrong. I know I cancel the account right after I joined up. Why would I pay just to listen to songs? I can watch the video and listen for free on YouTube.

If others have had this experience lets band together and sue these people they are scams.

Rhapsody is a rip off. I saw an online ad to subscribe free for 60 days. But when I signed up and gave them my car information I saw that it was only for 30days free trial and I was unable to down load songs so I immediately cancelled my account. I usually don't check this particular bank account unless it is low or unless I need to put money in it to make on line purchases. When I checked it this is what I noticed. I open the Rhapsody account on 3/15/2011 and they charged my account after I had cancelled it on 3/29/2011 - 15 days after I signed up and cancelled.

So I called them up and the gentlemen I spoke with in CS said that they would refund the two charges and if My Bank did not pay for the two over-drafts from my bank that were caused by Rhapsody charging my account twice that Rhapsody would pay for them. So i waited until the charges where reversed nnd I called my bank. My bank told me that they would not pay because Rhapsody cause the problem and they should pay. I call Rhapsody on 5/19/2011 and spoke with a supervisor by the Name of Hamilton who told me that If i didn;t have the original cancellation email they would not pay the two overdraft's cause by their unautorized charges to my account. Now I am stuck with paying the bank over $70.00.

I told Hamilton that I never received any cancellatioin email and that I trusted in what I saw on their site that it had been cancelled. To date I can still access the account and it still shows active so I am affraid they will keep charging me.

I contacted Real networks and they said that Rhapsody is not longer one of their companies and they transferred me to J.R. who is suppose to be the Director of Customer service.

These people r scammers because sometimes things do not work like their cancellation process. Also, why did they charge me 15 days latter when I was suppose to have at least 30 days.

Tony B.

We're having the same issue. My husband called today and the supervisor told him that she would refund a month and then extended that to a couple of months. My husband told her that he would be contacting our bank about this to get more money back since he never requested this. The woman said that since he said he was going to the bank, she wouldn't refund "a penny". Great customer service! Off to the fraud department we go!

i know what rhapsody is (my son has it) and i never signed up for it but i have been billed for it. it is a rip off. i just tried to call there 886# on my account bill and it is NOT a working #. if i can find an address for these muther ###ers i'll send them something.

I always thought RealNetworks was a legit company, but it is pretty clear they are scam artists. I recently found the recurring $14.99 "Superpass" charge on my bill going back six months. I never subscribed to their services, never agreed to a "free" trial, and never gave them our credit card info. Yet somehow my wife's name and e-mail and my credit card were tied to the account (never received any e-mails from them either-- funny how that works.)

Called the Superpass support. They closed the account, but wouldn't refund my money, even though there was never any activity on the Superpass account. They told me to complain to the credit card company. I called my bank and they refunded us the money for the past 3 months, but they wouldn't refund the rest, since it would require filing a formal investigation (a process that would cost the bank more than the remaining $45.) The bank did arrange a conference call with my wife and the Superpass support, but the jerks at Superpass said they wouldn't do anything without the formal investigation.

My wife thought "Superpass" was an innocuous gas station charge or something and had ignored it on the bill-- I'm glad she finally asked me about it, or we would be out even more money. Judging by the other comments on this site, I doubt I am alone. Someone really needs to get a class action lawsuit going against this company.

Update - I was able to get my old subscription back after going thru 2nd tier support - it looks like you just have to escalate to right tier support with the power to authorize changes.

(This was posted under "Buggy Software", but it's also regarding billing so I'm posting here as well.)
I just experienced frustration with Rhapsody service. Yesterday, the application quit working - so I did the usual clean up which did not fix the problem - it would not play the tracks but speed right through each track. I was signed into the account and internet connection was working fine. I did a clean reinstall - and it worked fine - this was yesterday. I opened Rhapsody today and saw the library was missing some stuff - I was going to check out the help - but noticed that my account subscription was changed to $14.99/mo Rhapsody to Go! I didn't change it - I've been an Unlimited Rhapsody customer since February 2005, paying $89/year and after the reinstall, the subscription info changed. I chatted with customer service rep and he would not revert it back to the way it was. ABSOLUTELY ridiculous! and I think quite fraudulent - to change subscriptions on customers without their consent! The rep said he had to escalate this matter and I will hear back in 24-48 hours - but for now, I'm posting here and I will contact our State's Consumer Protection dept.

These people at RM supperpass from REA are worse than common thieves, thieves just kill you once these people suck you dry in the process they are blood suckers that once they get into you they are almost impossible to get rid of. I will be calling again Monday morning trying to get rid of this unwanted (NON)service.

BEWARE of signing up for Rhapsody's FREE 14 day trial. In a 3 day period I was charged over $3000! I would NEVER use this website!

I too have been ripped off by this Co., and I never signed up with them. My wife is on the phone with our credit card co. right now putting in a complaint and an investigation.

I agree took me fours tries and about a 40 minute wait. they dont answer so you will hang up and they can charge you. I refused to hang up until they refunded my 14.95

Sir
I am so anoid that you are still taking money from me. I have cancelled, i have never used your service. I cancelled.I would like a refund of money.My id is;[protected]

mr Jackson..

i found the number for cancelation straight away in my account information and clicking on cancel my account! it gave me the number that glen has written. i phoned it and my call was answered within 8 and a half minutes! they canelled it and its done! so i dont understand all this confusion! however i do agree that phoning to cancel is wrong ... i have a big problem about phoning people you could call it a phobia so its taken me weeks to get up the courage and ring haha! i do think its also a massive ripoff! i thought it was 15 downloads a month but on my account it clearly said all mp3s are renewed every 3 MONTHS wtf! complete ripoff i will never use them again!

I have been trying to cancel napster for several months and this evening i found the phone number to do just that, im over the moon and thought i would share this amazing find to all those as unfortunate as me.
The number is england [protected].
I hope this helps!

I have tried numerous ways to cancel my free trail with napster. All the help functions on their site gives instructions on how to cancel online. There are no such prompts everytime I tried to follow the prompts it ends with a business phone # that closes eatern standard time. The help funtion is very misleading.

Napster are nothing but complete rip off merchants, stay clear of this company all together.

Have had pending charges and cant get money back off card... ? How do i make sure my card is not being used by some1 or cancle payment if not on my account

Someone made a charge with my credit card for this company I've never heard of and I had to cancel my card. At the least it's really inconvenient but fortunately I don't have to pay for it.