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I have been trying to get a refund since the day I talked to Mike Goldman on June 29, 2023 (date of transaction). I still have not received one for the $250 deposit. I changed my mind the same day he took my $250 deposit. Mike Goldman and his supervisor told me over the phone there was no problem to get a refund, but still would not give me one. The last time "Mike Goldman" told me he would refund my $250 deposit was last Thursday July 5, 2022. He said I would receive the refund in 24 hours and he would contact me half an hour before to make sure I was home. Needless to say, I have not heard from him since. Since then I have just been receiving messages from someone who says he is Alexander Markovski who will not answer any of my messages about where my refund is. I would like my $250 refunded as I was told I would receive back on the first day I was in contact with this company on June 29, 2023. Please refund my money.
This message is in regard to your complaint submitted on 7/15/2023 against NDAX. Your complaint was assigned ID [protected].
Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an "Unanswered" complaint in their file. Since we are not a government agency, we cannot force a business to respond. BBB develops and maintains BBB Business Profiles on companies across Canada and the United States. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile. We thank you for your efforts that will help inform other consumers.
Desired outcome: Refund and to warn others not to deal with this company as they are a scam. They keep trying to get you to deposit more money and then will not refund you if you ask. They steal your money.
