Aviva
Reviews and Complaints

Made way to many phone and just get run around even from their ombudsman hand miner fender bender no damage and other parties drove away from seen .. double my insurance with no claim and told me that they gave me accident forgiveness and they payed only 1100$$ for reports to the other party and by the insurance law DAMAGE is stated anything over 2000$$ must be reported.. read what law says

On June 12th 2018 my vehicle has been damaged by the faulty overhead door of the Impark Lot 425, 618, 5th Ave SW - Calgary. The adjuster indicated to repair the vehicle at BOYD body shop in Calgary, who returned my vehicle with electrical problems which were later fixed by the auto dealer of the vehicle. During that additional time of repair Aviva refused to pay the rental car but Boyd covered later these expenses.
When I picked up my vehicle from the body shop I had to pay $350.00 for the
deductible although there was no question about the liability of the damage, caused by Impark's faulty overhead door. Impark is a registered business with their own insurance. I contacted Aviva's ombudsmen several times over the year and their excused was that they had to determine the liability, saying that they called Impark leaving a message but nobody returned their call. The last excuse was that they needed the police report which is not the one I filed and that has nothing to do with Impark's insurance.
Aviva did not and is still not representing my interest as their customer and it was an easy way for them just to let me pay for the claim although I am not the guilty one!

My father bought two policy of Aviva. While purchasing we paid Rs 75000/- each they first ensured Medical and Life cover, after receiving booklet One policy did not have Life cover. They asked us to pay 75000/- each again in 2014 when enquired about benifit they said we shall come back to you they never came back till date. When we called we were just made to play merry-go-round in the call centre. They closed the branch without informing the customers, we never received any calls and emails any messages from Aviva, the only time they did was while collecting premium. we refused to pay additional amount since we were not told the benefit of it. The Heights came when they surrendered our policy without informing, or taking our permission. Imagine after paying Rs 150000/- Aviva became the owners of our policy and surrendered it giving us a mere cheque of Rs 94000/- for both the policy. I dont understand why they beg for purchasing policy and they no service after purchase. Cancel their license they worth only this.

This a copy of mail I have send to the company through their website, .
_________________________________________________________________________________________________________
This is with reference to my Client ID: 1005556 and Policy No: LSP1492621 .

I have taken such policy making an impression that Aviva Life will be honest for their customer, but it is very shameful & sad to say that instead to making a number of complain to your end from past almost three years and to do many calls to your company, your company has never resolved & have never changed the fund manager nor talked seriously with the customer who is having problem related to this, your fund is nor running well never giving a fair return, also i got the call from your customer care rep in the year 2013, 2014 & 2015 stating that my policy has been closed. May I ask some question related to this ?

1) on what capacity your company has closed my policy ? whether my consent has been take to do such ?

2) While taking such policy your rep. in Gandhinagar ( Gujarat ) has said that only 03 years is required to pay the premium after that it is the wish of customer
whether they are willing to pay the premium or not, but the policy will be alive
throughout, but it never happens ?

3) Is customer is fool that after paying the premium for five years they will get the lesser amount what they have paid to you ( in my case i have paid 100000/- as a premium and the value of such was even less that 9000/- ) ?

4) If the other policy of Aviva is doing well then why not this policy is doing well ? whether any qualified & experienced fund manager is looking after such or simply your company is doing the Trial & Error methodology to plan this policy .?

5) Why not your company is taking the responsibility and why my huge amount has been parked to your company with giving any interest, which is against the law of India ?
Hence taking such UNETHICAL ISSUE to the consideration made by your company, I do hereby demand to pay the compensation for such willful mistake by your end and with the penal interest for such amount along with the compensation for Mental Agony made by your company .
I will not have any option if your company will not resolve such issue with in 15 days from this date of complaint filing and will move for strong legal action.

Rajesh Kumar Jha

I have been paying a build up insurance with Aviva, previously Allianz for years, £20 per month which after many years I would be paid £15, 000. I needed to cash in a little earlier so I waited until I could get at least £9, 000 which would help with my retirement. When it came to cashing in I was told there was a payment missing and that I I would not now get this amount, but only £2, 000 which is what I had paid. When I checked with my bank, I had missed the payment, but Aviva had not actually taken it from my account although it was there. I got as statement from the bank and sent it to them but to no avail. Even when I wrote to the Ombudsman I lost out. I was completely devastated and still am!

my propsal no. is nup75335555 of aviva term plan.i have chosen for5o lacs sum assuarance but when I made payment through credit card. I got a call from aviva customer care that they can give me policy of 30 lacs sum.Then I declined the offer and I have been told that my payment will be reverted.But till now I didnot get my payment back.
yashwant kumar
[protected]@gmail.com
[protected]
[protected]

I AM SORRY TO POINT OUT THAT I AM DECEIVED BY THE COMPANY THROUGH THEIR AGENT BANK OF PUNJAB SOLD THE POLICYTO ME .AT THE TIME I WAS TOLD THAT II AM TOPAY MIN. THREE PREMIUM AND THERE WILL BE GROWTH OF 17 TO 22%. IPAID THE ALL THREE PREMIUM REGLARLY OF Rs. 50000/ - PER ANNUM TOTAL O F Rs. 1 50000/- AFTER FIVE YEARS AVIVA ISSU ME A CHEQUE OF Rs, 86000/ - appox. HOWEVER IDENIED TO ENCASH THE CHEQUE . I AM UNDERSTAND THE SUCH A TYPE OF FRAUD DONE BY THE COMPANY SUCH WOULD FAME. .IHAVE GIVEN MY HARD EARNED MONEY TO AVIVA .THIS IS MY TOTAL SAVING PLANNED FOR MY OLD AGE.KINDLY HELP ME TO REFUND MY MONEY WHICH VERY HARD EARNED FOR MY OLD AGE. THANKS

Dear sir,

I have a policy ala3095592. But I am not received my policy documents till date.
I am also call to aviva life customer care no so many times reff no [protected] etc. I am also going your hisar branch and submit a request but no policy documents were received. They asked me your policy documents were delivered to your post office you can get it.
But when I am going to post office and see him speed post no eh293217317in the post man check it and asked me there are no policy documents .
I am request to you please provide me my original policy documents asap.

Regards
mohinder singh
h.N. 64, gali no 3
virat nagar
hisar po gangwa
124003 haryana

DONT INVEST IN AVIVA THEY ARE CHEATS.

I have taken two policy from AVIVA. both are suddenly got on loss when i have expressed my concern to surrender.

Three months back i have submitted my policy documents with all the records of cancelled checks and all the necessary documents required to surrender the policy for funds to be transferred online in my account.

They are not replying properly and I am in United states and spent few dollars to talk to customer care and everytime customer care say they dont have any information updated on the system.

emailed to customer care CRO for many times. They will keep on avoid funds to be transferred or unnecessarily adding delays.

everytime i get automated email. as defined below. I have many emails for my policy LFG1490505 surrendered three months back.

Dear Mr.Saini UIN: 122L025V02

Thank you for writing to Aviva Life Insurance.

With reference to your email regarding your policy bearing number LFG1490505, we wish to inform you that we have forwarded the request to the respective authorities for further details and will get back to you in 2 days and may we kindly request your good self to bear with us in the interim.

Should you have any further clarifications, you can get in touch with us at any of the touch points mentioned below.

We at Aviva are pleased to serve you. We look forward to building our relationship with you to fulfill all your life insurance needs.

Yours sincerely,
Sanjay Dutt
Customer Advocacy Team
Aviva Life Insurance Co. India Ltd.

We will be happy to hear from you. Allow us to keep in touch on a regular basis by updating your contact details.

: www.avivaindia.com|) 1800–180–2266 / 0124–2709046 |For any query we request you to write @ [protected]@avivaindia.com and for any complaints you can write @ complaints @avivaindia.com

I BOUGHT A AVIVA LIFE INSURANCE (SAFE GUARD POLICY).
For that i have to pay Rs:25, 000/year. I took the same on 30/march/2008 by paying Rs:25, 000/-. During the next year ie: 30/march/2009 i paid the premium of Rs: 25, 000/- as a second year fee.
So totally I invested Rs:50, 000/- The fund value after investing Rs:50, 000/- in my account, was just Rs:24, 000/- I suffered a huge loss in it. When I went for cancellation of the policy they said me tht before three installments (3Dues) I am not supposed to withdraw it seams.
Aft three 3Years i surrendered my policy last week, the bloody person in the office informed me tht the amount of Rs:24, 000/- will be credited to my bank account directly & i was asked to submit the details of the same. I did the same immediately. Aft 2-3 days i got a courier frm them that the address is not updated in their profile so they are not able to process it. [ Sir with out knowing my address how come they send me the courier correctly to me, with out address update how come my address can be printed in my policy sheet].
Again i tuk it to tht bloody person & shouted @ him he said tht I hav to submit address proof, I did the same by the time my fund value became very poor to Rs:17, 000/-.
Ex- finance minister's son heads aviva. I dono Y these Bloody ### peoples are cheating public lyk this... Surely they gona go to HELL ..

I have taken ULIP Policy from Aviva Life Insurance in March 2007 with Policy Number 'RSG1494815' through Aviva's Agent named Jitendra (Mobile no. [protected]). He had provided this policy with a note that you can surrender this policy any time after locking period of 3 years in reference to whatever amount you have deposited at any period of time (like 1, 2 or 3 years) and you will get the money based on market value of that surrender time. So I have deposited 55, 000 in two years (22 months). after that due to financial problem i couldn't continue this policy. When I visited to aviva office in cannaught place branch at New delhi India in May 2010. They told me that they will not surrender this policy and if we want to continue this, I need to pay full amount of Rs 55, 000 till date. then policy will renew.but due to my financial problem, I could not continue. Now They said that policy is lapsed and no money will be given to you. they have cheated me and taken all my 55, 000 Rs with them. I am helpless to do anything. I need money. Please resolve my issue ASAP. and get my money back through whatever the process. surrender or etc... Mohammad Swell

Whole industry is growing like anything but Aviva Fund of showing current value like hell. They are cheater coz when I did my policy they have done several promises. Infact my current fund value is 1/4 less then what I have invested in their policy. I feel they have invested all money in high profile offices that they have establish in country. I feel if I have opened a saving account or a RD then also I was in profit.
Now I have no option then continuing with them as to hope that in another 13-14 years they will atleast give me something.
AVIVA: You should get a award for "Best Cheater of the Century/Millennium"

my name is Dharmender kumar. i had a policy of aviva life insurance policy number wlg1715495 starts at 18/04/2008 with half yearly premium Rs. 6000. at the time of selling policy the agent told to me that the locin period of the policy is minimum 3 years.after 3 years you might be stop paying preimium, but your policy will remains in force. i paid all 6 preimium on due dates.first of all they never provide me the information about my fund value, nav, atleast no reminder for policy due. after 3 years i stopped premium as the agent told me about minimum locin period. but on 23/03/2011 i got a letter with aviva life insurance attached with a cheque of Rs. 12000 only, , , , , while i had total paid Rs. 36000. to the company in 3 years. in letter company told me that ur policy has automatic terminated ( autofore close) due to non payment of 7th premium. after that i made 3 visists nearset branch, but they never suggest me a best solution, , when i demanded my fund value report and my nav, they also not provied it at all. after that i made e mails to the company from where i was able to know about my fund values and nav reports, , , , and it was really to surprising and shocking when i started my policy my units was 187 after paying another premium my units only increased by 10 only i, e 197 all my previous units had to deducted in tha name of 5 diffrent charges, after paying my all 6 primiums my final units was only 192. when i made again a visit to the branch they told me that these all charges will continue fore ever and when i was made a calculation in front of brach manager, , , i was come to know that after paying 30 years premium i will be at BEp position that is i will get the same amount after 30 years which i will paid, then wt be the benifit of taking policy, , , i have some further policies of LIC, ICICIPRU, TATAAIG, but they never made this type of fraud with me, , , they provide time to time updates about my nav and fund values, , from where i never in loss position.

Hi Sir/Madam

My Self Amandeep Singh, I a policy buy the Aviva life Insurance 28 march 2009, and 9 april nu mere ghar policy bond aa gaya, manu policy theek nahi lagi, main free look karva lai, bond peper jama arva dete aviva officeona ne manu letter issue kar k de dete k 20 din ch thuade ghar payment aa jave ge, par ajj tak manu koi payment nahi mili, PLZ tusi kuch karo is case ch, mere kol oh letter payi hai jihde ona diti c

Regards
Amandeep Singh
+[protected]
+[protected]

I had a car insurance policy with Aviva which ended in October 2010. Coming up to renewal time they advised they would auto-debit my credit card at renewal time even though I definitely had NOT agreed to this (as a matter of principle I never agree to auto-renewals). I shopped around and found much better deals on offer so a few weeks BEFORE the renewal date I phoned them to advise I would not be renewing the policy (no option to cancel on the website of course) and wanted to cancel with effect from the renewal date. The operator (sounded like offshore callcentre) assured me that the policy would not be renewed and I would not be charged. I followed up with an email on their website confirming what had been discussed and agreed, and returned by post the Insurance Certificate they had sent me with the renewal notice and also confirmed that I was not renewing as per the phone and email. So I had cancelled by phone, email & in writing. In spite of this they sent me ANOTHER insurance certificate and charged me £599 renewal premium! When I complained they claimed my call had been cut off before the policy was cancelled (false, pure lie) and ignored the fact that I had confirmed the call by email and post. Nevertheless they sent me a refund cheque and agreed to make sure the policy was cancelled. Then (get this) they charged me again (£538.12) 2 weeks later. When I complained again all they could say was that it was a mistake (no further explanation). I have now opened a formal dispute with them through Royal Bank of Scotland Visa credit card though they are now taking forever to reverse the charge (1 month and counting)! Let this be a warning to anyone trying to leave Aviva car insurance - they will fraudulently charge your credit card after you have cancelled and then lie about it. Watch your card charges very carefully, make sure you follow up any phone calls in writing otherwise you will not have any proof without getting their recording of the phone call.

They are bigger-biggest cheater so far we have encountered. Kindly avoid such type of companies, it is for information to all conerned.They have reduced my lakhs ruppes to thousands.

I recently claimed on my property insurance with Aviva (the company with the most complaints to the financial omnbudsman).They are without doubt the worst insurance company I have dealt with in 20 Yrs and i would definately warn anyone against taking insurance out with them.After refusing to pay my claim I asked them for a subject access request - under the 1998 data protection act under which they have to provide you with copies of all phone calls, reports, internal memos on your claim.I recieved this and found that when i had reported storm conditions at the time of the incident (which they denied) that in thier internal memo they stated that they had checked and storm conditions were prescent and that it would therefore be difficult to repudiate my claim but they with held this information from me.Also in the internal reports it stated that I was covered under an insured risk and the broker advised that my claim should be paid they also withheld this information also.I am at prescent taking them to county court.Anybody with a claim problem I would advise to do the same as me and ask Aviva for a subject access report the address to write to is - The Data Protection team, Aviva insurance UK, Level 2, Pitheavis, Perth, PH2 ONH.It costs £10 and they have to supply it in 40 days by law.The Aviva tv advert is great but they must have forgot to include the bit about leaving you on the phone for 20 mins, never returning your calls, withholding information etc.Make a claim with Aviva its like getting blood out of a stone.

Dear Breathrens,

Nameskar
For housing loan purposes ; We have taken a policy from AVIVA INSURANCE Company. When we taken the policy, They promised us ; only three years you have to pay properly. If you wish you can further extend (or) Not.

We have paid every year properly and promptly to the company. After Three year ; They have closed my policy without ours knowledge (or) intimation with a loss of 2, 00, 000/- (Two Lacks).

When we emailed to them ; immediately they says, Alright ; If you want, you can revive the policy. If, we further pay the amount, what is the Guarantee? In future also the same will not happen.

We are losing 2, 00, 000/- (Two Lacks). We have paid 3, 00, 000/- (Three Lacks). Having myself senior citizen, They are playing. You the people, please think ; the same thing (or) incident why not happen to you in future ?.

I told openly and clearly. Rest is yours.

With Regards.

V.RAJAGOPAL

Hi,

The Aviva Insurance company has cheated lot of people. Let us join together with all the people who has invested in this company in some sort and let us file a public litigation against this company. Actually this insurance was a trap and I am also one amongst you who is already in this trap. If we get off we loss money, If we continue then also we loss money. let us come together.

Contact me let us join together for a good cause, this is a right time to support government to get our hard earned money back.

Email: [protected]@gmail.com