Net10 Wireless
Reviews and Complaints

Not a possible thing the card is swiped like a normal Debit or Credit Card it is system error just try again

Net10's so called support people don't know much, and I'm phrasing that as politely as I can.
I went around with them several times over two defective phones in a row and finally was able to move the time over to an older, featureless phone that at least did work so I can let my son and daughter in law use up the time.
By the way, after much research I have discovered that the phone trac and its subsidiaries are selling as a "new" LG900G is actually a discontinued, and no longer supported GW300 which was made for the AU / NZ market. trac reprogrammed it and pretty much crippled both features and functionality. "support" won't tell you that.
From what I can tell, a lot of trac's phones come to them through similar circumstances. This might be legal by some stretch, but it's definitely not ethical.

SIM card DO NOT go bad your son was screwing around with the Security settings and locked the SIM card if the new SIM card dont work its a problem with the phone its not possible for NET10 to send a SIM CARD that is already used as if it was ued it would be in a phone and not sent to you.

Richard, To fix this problem re-enroll you phone in the Free international plan

This doesnt at all sound like NET10 i have to get a new phone due to a faulty phone that i have 56.00 minutes on and service set to end July 2010 i got the new phone and online activated it they have me 60 minutes when my phone only had 56.00 plus the 300 minutes and 60 days of service on top of the service days i had already so i have 575 service days left and 360minutes then adding it to the minute plan as my old phone is i got an addition 150 minutes and an addition 30 days of service i was told up to 3 days to transfer i activated the phone at 10am go tminutes and servie along with my number transfered instantly and by 2:30pm that SAME day my phone was fully running i have never had a problem with NET10 Customer service other than tryin to understand them

I lost my international access, my phone cannot call the # [protected] anymore.Any other 800 # goes through with no trouble, Iv called net 10, and no one knows how to fix the problem.

the phones are cheap/ made and service is bad .

net 10 has and website with free minutes and they lied about there website

Hi CrazyRay. My name is April and I work with NET10. I was able to notice and read your blog. I am just concerned about the technical issues that you are encountering right now. Since the phone is not working for a while, I am interested to help you get it resolved. I would like to ask for your serial number, phone number and zipcode so that I can check if you are in a good coverage area. You may send us an email at this address NT.CorpResolutionTeam@net10.com. We will be pleased to respond as soon as possible.

Net10 does not have a iPhone and their service WILL NOT WORK on a Non NET10 phone

I bought a sim card and a $50 unlimited card. I installed it in my iPhone 3 and it works fine. One week after I had it, I go to use my phone and it says no service. I had to wait till I get home to call tech support. I lost about $400.00 in business. I called tech support and they said I wasn't in their system. I said that was amazing since I been using their service for a week know. After about an hour of screwing around and answering the same questions over and over again they finally got back on line with their service. That was one week ago. While I am typing this I am on the phone with tech support again because after using my phone all day I went to make a call and gee no f-ing service. They don't show me in their system. They have to port my number again. I want to speak to an American that actually might have a clue as to what the hell is going on. Fat chance of that.

@fldspcs The EM326g DOES NOT need to be charged daily you need a new battery if your does it charges fine for me with a car charger and its cheaper than Verizon by far If u dont want people to text you TELL PEOPLE not to text you if u dont wanna use the browser dont use it simple

@ ladydelaney111 This happened to me a couple of times i called NET10 it was a short 5 minute call once they verified they payment was made and deducted for my bank account they added them to the phone goto walmart to buy your minutes u get them a dollar cheaper than anywhere else

This company is really pissing me off. Tried to buy 100 minutes on line last week which was promptly taken out of my credit card account but never posted to my phone. Called customer service, and after an hour, and 4 different people that I could barely understand, I finally got the issue resolved. Yesterday tried to buy minutes for my sons phone and still have not received. Each time I call, the recording says, "We're sorry all circuits are busy now". Really getting upset, they already pulled money out of my account, and I went on line and followed their support steps and now the phone has been "disabled".

I am 60 years old and own a computer business and have an extensive background in the telecommunication field. Net10 is in the top 5 worst companies I have ever dealt with. The only option to get something resolved is to call someone with a bad connection, that you can't understand even with a good connection.
Biggest complaint is I can't buy minutes online because there is always something wrong with my account. Spend an hour on phone repeating myself like I'm talking to a three year old. Every time same thing.
Other complaints: em326g phone has to be charged every day. will not charge from car charger.
Net10 claims it cannot block text and browser from being used. BS! Everyone else can. What they mean is that they WON'T block them.
Had Verizon for three years. charged the phone once a week, paid a flat $40.00 per month, no texting, no browsing, no problems with tech support.
Net10, for the same usage is far more expensive than that. Haven't had the phone six weeks. If I could've bought $30.00 worth of time today, I would have paid $90.00 for phone time plus the cost of the phone.
Best to stay away from these dirtbags.

p.s. all that was only to fix the browser on one phone...the other hasn't even been started, and I don't know if I even want to try to get it fixed.

Ok I had the same problem with net 10...and to think we bought two of these phones in one day. It took me over a week and at least five separate phone calls to this ### hole of a company, to get the problem resolved...and in the process I [censor]ed so much that they actually only refunded 30 minutes to my phone. Whereas I wasted almost 100 trying to get on the browser through the phone it's self to see what I could download...which once seeing the prices in the end, no I will not be downloading crap...not at those prices. 1 single graphic clearly states 19.90 minutes then the minute and a half it takes to actually download it. That makes it cost another 15 cents...so what are we up to now? 20 minutes of my phone time. NOT GONNA HAPPEN. I tell you what will happen, I am going to go buy another Boost Mobile phone. I told the foreigner on the phone that I will no longer use their service, nor tracfone since they are the ones who own net10...and att owns both of them...doesn't make sense, but that's how it is. Sprint, here I come!

I am a current Net10 customer with a monthly service. I wanted to change back to a flip phone. I ordered a new flip phone from Net10 but had to purchase a service plan with the phone, even though I already have a service with them for my current phone. After 5 day's of no shipping notice from Net10, I called several times trying to cancel my order. Finally after being dodged by customer service numerous times. A representative told me I could not cancel the order because the order "was already being processed and would MOST LIKELY be shipped today"! What a joke, and not a funny one at that! I will " MOST LIKELY" cancel both mine and my wife's service with Net10 and go elsewhere to purchase phone service through a better company with people who can speak good English and have better customer service!

This is how Net10 treats customers- dont help you and then end chat sessions before issue is even resolved!
[01:59 PM] Felice: Good day! My name is Felice. How may I assist you?
[02:00 PM] mindy: need you to update my phones I have been receiving the same msgs over and over since yesterday

[02:01 PM] Felice: What specific messages you received?

[02:01 PM] mindy: text messages from my sister over and over 15 times

[02:02 PM] mindy: she sent it once

[02:02 PM] Felice: Okay.

[02:02 PM] mindy: same is happening on the other phone number listed

[02:03 PM] Felice: Please give me a moment while I work on your account.

[02:03 PM] mindy: ok

[02:03 PM] Felice: Please leave the phones turned on.

[02:03 PM] mindy: ok

[02:10 PM] mindy: .

[02:13 PM] mindy: hello

[02:14 PM] Felice: I'm still updating the phones. Please bear with me.

[02:14 PM] mindy: ok just checking im still connected

[02:16 PM] Felice: Okay.

[02:16 PM] Felice: Please turn the phones on and let your sister send you a text message.

[02:17 PM] Felice: Let me know if issue is solved.

[02:17 PM] mindy: ok

[02:21 PM] mindy: I just restarted my phone and received same txt from yesterday from her

[02:22 PM] Felice: Have you tried resetting the phones?

[02:22 PM] mindy: resetting how?

[02:24 PM] Felice: Please give me a moment while I pull up that information.

[02:24 PM] mindy: also it has been taking a long time to respond to anyone who texts

[02:26 PM] Felice: May I have the address where you are pyhsically located?

[02:26 PM] mindy: another txt just came through from yesterday over and over and over same message?

[02:26 PM] Felice: We will check the coverage.

[02:27 PM] mindy: 1609 w 30th

[02:27 PM] mindy: Sioux city ia 51103

[02:28 PM] Felice: There's no outage reported on your area.

[02:29 PM] Felice: Can you please go to Menu > System Settings?

[02:29 PM] Felice: Press and slide your finger up the screen to reveal more options.

[02:30 PM] Felice: Please check if you see the option " Master Clear".

[02:30 PM] mindy: wont that get rid of everything?

[02:31 PM] Felice: Yes, it will.

[02:32 PM] Felice: You have to back up your contacts and important files by transferring them to the memory card.

[02:32 PM] mindy: I don't want to do that--- I tried check now for updates and it says last update not updated yet how do I update

[02:34 PM] mindy: i just received msgs from 10 this morning its now 12:30

[02:36 PM] mindy: i am trying the reset i hope i can get all my information back

[02:37 PM] mindy: how do i update the phones- you guys always send a msg to go to the link we go to it and it does nothing?

[02:38 PM] Felice: Try to go to Menu > System Settings > About Phone > Software Update.

[02:39 PM] Felice: Tap check now for Software Update.

[02:39 PM] Felice: If an update is available, wait for the update to complete, then tap "OK".

[02:40 PM] mindy: i did that and it said i had the latest os but then it says not updated below that?

[02:40 PM] Felice: Sorry, we cannot update our branded phone's software.

[02:41 PM] Felice: Have you reset the phone already?

[02:42 PM] mindy: so my operating system is outdated?

[02:42 PM] Felice: We understand that.

[02:42 PM] Felice: Have you reset the phone already?

[02:42 PM] mindy: im in the process of resetting thru google

[02:44 PM] mindy: so your saying i should buy a non net10 branded phone to be able to update?

[02:45 PM] Felice: The Software of our NET10 branded phones cannot be updated.

[02:46 PM] mindy: ok i reset but i only see half my contacts what do i do now?

[02:48 PM] Felice: I already told you to back up them first.

[02:50 PM] mindy: i did i checked back up my date to google and automatic restore but all my info is not there?

[02:53 PM] Felice: There's nothing we can do with that.

[02:53 PM] Felice: Please let your sister send you a text message and check if issue is solved.

[02:54 PM] mindy: this is ridiculous i don't even have her number on here now thanks

[02:55 PM] Felice: Anyway, they have your phone number.

[02:55 PM] Felice: They can still text you.

[02:55 PM] mindy: how do you want me to contact her?/!

[02:56 PM] Felice: You can try to check her phone number on the other phone.

I sent this message to the net 10 service people and was told that the issue would be resolved through pm. Haven't gotten a message yet...

I have been having trouble with my net10 phone for the last week. First it started out that I couldn't receive messages. Then when that was fixed all of a sudden I had to re-register my phone. Then just yesterday my phone came up with the message:process com. Android. Email has stopped unexpectedly with a box saying force close. When I tried restarting it, it would only show a green circle and nothing more. To stop that I had to take the battery out. When I called customer service I was told to reset my phone which made me lose all my data including my numbers, pictures, apps, etc. It worked just fine until I restarted my phone today. And the green circle reappeared! Again I reset my phone but this is starting to piss me off! I don't want to have to do this every time my phone restarts! This needs to get fixed soon or I am going to stop being a customer and recommend to friends and family to find a different service. My phone is only 2 and 1/2 months old, it should not be having these problems!

I have been over-charged for airtime purchases. The C/S people at this company work in the Phillippines and can hardly speak English, let alone be able to understand them. When you tell them they cannot be understood, they hang up on you, or put your call back in the queue to wait more time. A supervisor only tells you that their charges are set by the computers. When asked to be connected to a person in the US they hang up again. I am looking for another wireless service. We need to take back our jobs from these people. DO NOT USE NET10 (Tracphone) if you support jobs for true Americans.

I paid 60.00 for a Net 10 phone-it started to power down all the time so I sat on hold for 25 min with customer service. I was told they would send new phone-I told them I had to have same phone number. I was told it would have that-no it came with new number. My ads have my old cell number. Again I call cs and am on hold for over 30 min I finally get an agent. I told them how important it was that I had old number-they said no problem-after 40 min she said it was fixed. She said wait 1 hr and turn phone on and it will be fixed. It wasn't I called back again on hold again and 40 min later another person says they can fix it. I was on phone again and after 1 hr said it was fixed-it wasn't ! I then called next day same thing on hold 40 min then a man tells me he doesn't know why they said they could fix I needed a new sim card and he would send it to me-it came 5 days later and when I put in phone said defective! Now they said they would send another sim card after being on hold 45 min and on phone 1 hr. Now I try to use existing phone and it says emerg calls only! So I called to get refund-I will have to send by return receipt at my cost. Are you kidding me. Even then he said no guaranty of refund they will review my case. As I am typing this I am still on phone with a cs manager for over 2 hrs! It has cost me lost business calls, no phone and hours of work time, not to mention my nerves are shot.

Company used to provide 6 months service when you added minutes from any type card. Without notifying their customers they changed it to 1 month for every 100 minutes added.
They don't tell you this so be aware they are ripping you off.

They just permanent disable my phone which I still 240 mins and 8 days service. I call them couple of time. They said I need buy new phone, in case I can restart the phone call. I have been waited 9 weeks to waiting to make my international function works. Be careful to use the service. It’s so frusttract!

net10s ads say 5c per text to and from and 10c a minute for every minute.those c's do have a line through them.just like a cent sign.they claim i misread the ads.well guess what?the ad then says 300 minutes totals 5 hours of talking time or 600 texts.so yeah i read it wrong.b/c i didn't do the math myself.my question is why do they say .10 per minute and .05 per text in the first place.its simply a deceptive practice.perhaps a c with a line through it means something else in another country.in America i thought it meant a cent sign.

I recently bought a Net10 phone. I was on the phone over 4 hours trying to get voice mail turned on. I burned up around 40 minutes on my Net10 phone trying to get voice mail to work. The 4 hours was on my friend cell phone. Net10 will not answer my e-mail. All I want is Net10 to put the 40 minutes back on my phone. I don't know what the problem is. I feel like they are ignoring me. Any help will be appreciated.

New Phone activated 02/04/2017. Someone else's name shows up on caller ID. Spent four hours with tech support. Each time assuring problem was resolved. Only change made was ANOTHER man's name on my phone. At one point was cut off by a tech after being on the phone for over 30 minutes. Net10 can offer no solution - won't give me name of company executive or contact. Did speak with a "floor supervisor" who said she had changes and it should be fine. Not so. I have wasted $60 on a trac phone. They offer no relief. Plan to continue complaints with better business bureau, Wal Mart (where I purchased phone), Nokia, and my local news station. DON"T BUY FROM NET 10. NOT CONVENIENT - NOT EASY - NOTHING BUT A HEAD ACHE.

I hate no nite time service airtime at night? whats up with this primitive stuff? What have i gotton myself into?

net 10 phone activation is a nightmare. The website keeps saying that I have a serial number error and no other explanation about what I am doing wrong even though I am typing the information such as the serial number correctly. It finally says I need to call their customer service. Hello? if I had a phone activated I would! And when I borrow someone else's phone and call them they are not open at night. Net 10 phone claims they are not evil, but in my opinion they are not evil but ###ed.

i purchased a net 10 phone today i called and activated today, but still can not figure out what my phone number is and it shows no min.

I am verry disapointed that I can't download games to my phone. I have been giving a lot of thought to switching back to Boost mobile.It's more expensive, but may be worth it.

I am disabled and you all cost me my life for turning off my cell phone thank you so much for not allowing me to call 911 by shutting my cell phone off. My phone number was [protected] I am going to report this with the Government cause it does become abuse on me. you all refused to give me back my phone number I have had for 10 years and shut my cell off. after I had a high fever you all shut it off this is wrong to do with someone whom could not call for help. Thankyou so much for me not being able to call an ambulance. I fell 18 times too. You all did not care that I spent alot on your cell phones and then you all treated me like ###. You all never gave me back all my minutes each time.
You gave me ten minutes only one time. Yet I had spent over 1000.00 within 3 to almost 4 months.

find that bad wait till they shut your phone off cause your brother complained to them aout him missing phone miunues cause they made him wait too long. The thing is you are disabled and they shut it off and you needed that cell phone to call for an ambulance yet they haad turned the cell phone off without telling you they were going to do that. When someone runs a high fever they have to go to the hospital. Well they did that to me and then 2 days later after I was feeling a little better I had to try and walk which I limped more then anything and kept falling to turn the cell back in and then cause they had no more phones at walmart that I could use they sold me a different one from another company and now they refuse to give me back my phone number. They stole another 1000.00 from me within 3 months time. Took all my money cards and deleted my time from them and left me no time for those just bought. I had bought 4 25 dollar cards. 8 20 dollar cards. 2 different cell phones and one I got to return. I do not have this kind of money to blow on cell phones. I am going to get the government on their ### for almost causing my death by turning it off and not letting me have back my cell phone number with me being disabled this is not good. The temp outside has been well over a hundred and I am not suppose to be outside cause my Asthma acts up.

Not at all an unusual experience. Mine too was abysmal, and since I've begun talking about it to folks I know, it seems they can't, or won't, provide acceptable service to anyone.
I hate you lost your airtime. I did manage to get mine moved to an old featureless phone that at least works and hopefully they don't kill it before my son and daughter in law use it up.

You are lucky. At least you talked to somebody. As I write, I have been on hold since 11:16am. It is now 1:16pm. 2 hours! I have the speakerphone on and
I am not expecting phone calls. Amazing! What keeps me going it the compute voice reassuring me that the next representative will be with me shortly.

net10 the world's most terrible service and most the manaller name ricardo flore number 78007 who laughed at my person he told me to put my phone outside of the window for better resesion

Net10 used to be wonderful! I would recommend them to everybody! Now, after trying to add time to both of my childrens' phones, one week later, I have accumulated lost contractual days and 4 days, totaling over 10 hours with customer and tech support...still phone not working. In addition, they provided us with bogus phone numbers..numbers that belonged to a tracphone client. (That way they can say our phones were active) ..I would not want my enemy to have to go through the headache Net10 puts its customers through. I paid for 30 days of service over the phone. It is a legal binding contract they provide me with what I paid for. 7 days later, phones still not working. funny though, the ticker on service days keeps ticking down. they refuse to credit me the days..and after asking to speak to a manager, the girls (this happened two times) told me to have a nice day and "the service days in our system are correct." Essentially they are saying to our customers, "we are ripping you off, if you don't like it, sue us...we don't care." As if they are protected somehow. And perhaps they are. I have NEVER been treated so rudely when asking for my service days paid for.

This is 2011 people...electronics are souring, phones are outstanding...there is no reason why Net 10 should be having the problems its having, and causing so many of its customers...I have had Net 12 for several years now...at 1st it was great, now its just a headache trying to add minutes, and that use to be a simple procedure...now...OMG...my money, my minutes and my time are valuable to me and I don't like the hassle net10 has become...

I have had my net 10 since 2006...Ihad my activation period built up until 2014...then they came out with these $25 pin cardsand you get 750...well as soon as I added the pin card it took all my earned time away, and now every time I add time...it messes up..the last 4 cards I've had to call, be put on hold..etc, etc...now I put on a card 2 days early, and also had to do it calling, and now my phone has to be reactivated...They better do something different, or they are going to lose a lot of customers...me included, already looking for a different phone...but 1st I have to reactivate this darn phone so I can use my minutes I bought early...WOW..WHAT A HEADACHE...

I bought a flip phone bluetooth and had problems right away with the battery, they sent me a new one that still didn't fix the problem, so after two weeks of customer service(nightmare) The lady told me they would send me a new phone with new stuff and it would be blue tooth. got the phone nothing like the lady said it was and it was not even blue tooth. I called customer service and this time got a man he said nothing was in the file about me getting the phone the lady said I would be getting and that they only cover the phone and not the blue tooth and wanted me to send everything back. I tried to explain to him my phone was blue tooth but could not get him to realize that so now I'm out 60.oo dollars for a phone I can't use, and noone there seems to care.Will not deal with them again. I switch to virgin.