Net10 Wireless
Reviews and Complaints

I have been with Net10 for a good 3 or 4 years. Just recently I had bought a new phone from Net10WirelessPhones.com, where they sell unlocked GSM phones, so I could use the bring your own phone program Net10 has to offer. Every now and then I would experience slow data even though I had renewed my monthly plan, but just last week I had renewed my monthly plan and I was unable to use the internet (Mobile Network State: Disconnected). So I was like no big deal I'll just call up there and they'll turn something on and I'll be fine. This did not happen. I ended up calling multiple times in which they made me create a new APN setting every time, and I probably wasn't doing it right because I could barely hear what was being read out to me on the other end due to strong accents. I swear at one point I thought I heard one of the guys I was on the phone with say "let me do some technical STUFF." I even got on the online chat where I was told to make another APN. None of it worked, so finally I was sent a free SIM card to put in my phone. After I put that thing into my phone I could no longer make calls, text, or get on the internet which was worse than before. Then the lady made me do a factory reset on my device, and it still didn't do anything but swipe all my music and pictures and contacts off. But still my network state was disconnected. It wasn't worth it at, so now I am a Cricket customer, With a Cricket SIM Card, with a mobile network state that says "connected'. Oh, and by the way I lost $50 because they refused to give me my money back on service I didn't even get to use properly.

I do like the net-10 cellphone, but when I purchase the cards $25, and attempt to apply the pin, it tells me to dial the 800 number. After this is done there are three or four more attempts before the code entry number is given. After this I receive the minutes. The card sold for $25, and now the price is $35. I purchased the card, and I guarantee; I will have to call the 800 number three or four times before the minutes are applied.

They were ok for about a year and a half, after that, it all went down hill for me. I started my pre-paid cycle on the 29 of each month and unfortunately I was enrolled in that automatic payment grrrrrr...so I had service from the 29 of month to like the 10th of the following month..called customer service to see what the problem was but they couldn't help me..called the next day, and still couldn't get my service back up and running. I called another time and they finally decided to send me a new sim card, waited for 2 weeks and finally received the new sim card. Same night i called so they can hopefully give me service again, unfortunately the customer service rep said they couldnt help me because that was the wrong sim card..so at this point im fed up with this company and their inability to fix an issue. I gave it another day or so to c if miraculously i get service again, sadly, I didn't. Called again to see if they can help and again, they couldn't give me service again. I canceled my service on the 30th of the month and than refused to refund the automatic payment done on the day before...so mad at their service I hung up on them and wusa..NEVER DO BUSINESS WITH THIS COMPANY AGAIN.

A charge of$47.00 locked. On to my phone number of $47.00.. Cellphone transaction did not work, phone was deactivated, upon calling to reactivate was charged $54.85...Disputing wuth my Charge Card/Credit card...
Have a ticket# and pin number fot the transaction from Net10.. z REPRESENTATIVE SAYS NON REFUNDABLE.
BAD BUSINESS!

Today I attempted to reactivate a phone I had used in the past. I followed the online instructions but it kept asking for a service code. I called into technical support to inquire about this code and what I thought would be a 10 minute phone called turned into a nightmare. The first representative had no idea what I was talking about and kept telling me there was an outage. The person sitting to my right was using a Net10 phone so I knew this wasn't true. She then told me they ran out of service codes but she would try to bypass it. This led to me being told to take the battery in and out of the phone multiple times and enabling the mobile data which I didn't pay for so wouldn't work. After multiple failed attempts she informed me that the phone was defective and I would need to purchase a new one. I asked for them to just refund me the money I had just authorized them to take for an air card and was told right away they do not issue refunds. At this point I requested a supervisor and she spent 5 minutes explaining to me she was a "manager" after refusing that she had me on hold for 25 minutes to wait for a manager. He finally came on the line and told me she informed him I was having an issue making calls... I corrected him and he said "Oh we have a special department who can fix that" and transferred me. Why she couldn't send me to this special department I have no idea... I get on the line with this "special department" and he begins to start having me do the same exact things... I complied for about 5 minutes then had to cut him off and reexplain I just need this magical 6 digit service code... He then tells me to put in 4 0s. Doesn't work as it needs 6 digits. He continued to ramble off random 4 and 5 digit codes so as I let him speak I tried putting in 1 six times BAAM the phone reboots and worked. Not a single person could figure that out but me. So had I not waited on the line and played with it myself I would have either been out $40 or out whatever the cost of a new phone is. I wonder how many people they have managed to rip off with that scam. This is ridiculous customer service and has confirmed my decision to not stay with the company. I will also be sure to tell everyone to stay far far away.

Absolutely irrate! On monday I switched my
Net10 phone number to a new net10 phone. Keep in mind this is my business number. It took over 6 hours for my new phone to activate and once it did, I no longer had my original phone number. Today is friday and I have been on the phone with miguel, onelove, maria, selena and one other supervisor, everyday since. The first day my phone was active for about 16 hours then all of a sudden its deactivated for some reason and I still had 3 days service left. Day 2 my phone was active but yet again my number was "lost". Wednesday I wasn't able to make calls. Thursday I wasn't able to make calls for about 6 hours. Today, friday, I wake up to add minutes and yet again, my number has been lost. Not a happy customer! I will be buying a new phone~ definitely not a net10 phone and I will be switching providers. Considering your probably going to do nothing to make me happy or to instill confidence in your company. Good riddance!

I purchased three "bring your own phone" $50.00 unlimited service packages. One of the SIM cards would not work and after hours on the phone with Nwt10 I was told to call a certain number and I would be sent a replacement SIM card. I quickly found out Net10 was not interested in sending me a replacement card and would instead be happy with losing the three lines of monthly service at $50 apiece. If anyone is contemplating using Net10 I can not urge you strong enough to stay away. Their customer service sucks and I wish them a quick death spiral into the garbage heap of poorly ran and mismanaged businesses.

On Dec 16th my net 10 cell phone's battery died. I ordered and paid for a replacement phone. The price included Fedex Overnight shipping. It is now Jan. 17th - 31 days later - I've made 8 LONG calls to net10 customer service and STILL NO PHONE has been shipped. Net10 does not know why, cannot tell me why and only repeats the phone "should" in another 5-10 working days.

While net10 wireless service is cheap be aware that when they fail to send out orders, double-bill a monthly plan rate, arbitrarily disconnect your phone or "accidentally" delete your rolled over minutes (or in my case, ALL of the above) it will take weeks and many many hours spent on hold and then considerable BEGGING to get them to rectify THEIR mistakes. The CEO should do the public a favor and shut Net10 down. The company would be better served by hiring monkeys to run customer service complaints.

I purchased a bring your own phoneiy sims card and an unlimited card. I imtried to get the phone that i wanted to use activated with this. I was told by customer service that it could not be done. I was told that even though i purchased the si ms card new from the store that sometimes they still will not work. I was also told that i needed another sims card to be sent by net10. Okay 2 weeks now still waiting on a sims card. I have called customer service numerous times and passed on to person to person and everyone tells me something differentn such as: you don't need a sims card, you have to have a new number, we do not have an address for you, and my favorite you will have it tomorrow we will overnight it. Its been 2 weeks tomorrow has not come yet. Net10 has the worst customer service i have ever dealt with. Please, please stay away

Before buying my new phone I called Net1o to see what i needed to do. They told me they would send me a sim card and I was to buy a Net10 add airtime card, then call them back. Once I had everything needed I called them back, they switched my number from straighttalk and said it may take 2 days. 2 days later I called again, was told that i had the wrong sim card (the one they sent me), and would send me the right one. Then was told that wasn't going to work either so they would send me a different phone. Almost a week later I called again and was told my phone is not supported in my area and would have to buy a new phone. I have now been without a phone for 3 weeks, and have spent over $200 on a phone and a airtime card, only to be told there is nothind they can do. I would like my phone replaced and my airtime i paid for replaced.

was given a $25 750min card as a gift. its been 30days & still have over 400 min left but my service days expire today. they told me not only will i loss all my min but ill loss my phone # as well. ive been using net10 for over 10 years & wont give me any leway time to not loss my #. i will never spend my money on their products again & will suggest the same to who i know & anyone i see going to puchase a net10 product. absolutly wrong when america is strugling for each penny they work hard for.

Do not, I repeat, do not use Net10!On July 4th, 2013.

I transferred my parents Phones from Verizon to Net10. I ordered the phones spent $60 bucks for basic phones and service for a month. It took 6 hours of runaround on the phone and 3 days to get the phones activated. So as of Sunday, July 7th, 11:00PM both phones were working.

By Monday morning, one phone, "has been deactivated at the subscribers request"! Another 13 hours on the phone, 8 days later, and still no luck! This company is the worst I have ever dealt with EVER. Customer service reps who know ZERO!

Supervisors? Are you kidding me?

No clue what so ever!I just hung up for the last time and am transferring them over to ATT Gophones!

Not happy. My son and I have had Net10 phones for a while so I thought it would be safe to try buying iPhones for the BYOP program... wrong! Net10 arbitrarily sent TMobile SIMcards to me and the TMobile service in my area is terrible, either that or the BYOP program sucks because I spent 2 days with "No Service" and "Searching" messages as well as dropped calls - like 4 drops in 10 minutes! Something was wrong! Supposedly it's because of the TMobile cards- If I had known they were sending TMobile SIMcards I would not have done it. But I'm not convinved it was just because of the cards. I had Net10 phones before so I thought it would be fine, but my old Net10 phones had AT&T SIM cards. Why they didn't send me AT&T cards for the BYOP program is because they were "sold out" of them! Why would a company be sold out of AT&T SIMCards? Perhaps there's some litigation issues? It just seems like something is just not right! I told them I needed AT&T SIMCards and they refused to give me money back for the TMobile junk they sent me without asking me. So now to make my phone work I have to spend another $15 per SIMCard and I have to order them online through walmart. I was so frustrated that I asked them just to reactivate my old Net10 phone and they said they couldn't do that. So I have no working phone. The customer Service WAS TERRIBLE - I talked to 5 people before getting a hold of a supervisor who knew what I was talking about and could understand my english well enough - didn't make much of a difference once I got to her though, Sure she was willing to pay me back for my junk TMobile SIMcards in airtime, but that's not what I wanted. At that point I just wanted out. TERRIBLE EXPERIENCE - I spent days trying to get it worked out, and I still don't have a working phone. I don't trust the company.

I has this lg900 phone for quite sometime. I put minutes on the phone and all i get is no service. Please fix it. Most of the reps were no help to this solutio. I called numerous of times and the problem was never fixed.

I tried to transfer a number we've had for 7 years to a new phone about two weeks ago. It apparently had some technical issue and took about 5 days to activate the phone. I had to call at least 15 times and spent about 12 hours literally on the phone. Since that time it has worked fine. However, in my online account, it has said the phone is pending number - even after it was activated. I went online today to sign up for the family plan, and I can't do that because of that message. So I tried to submit a help ticket, and it asked me to verify my phone number. When I verified my phone number, it told me that was not the correct number, then my phone stopped working. When I try to call it or make calls it says "this is verizon wireless. Your phone number is inactive". So I called. After being on hold for 45 minutes, a lady was very nice and deactivated the incorrect number and reactivated the old number. The phone worked fine again. She said she could not fix the issue in my account that is making the phone seem inactive, so she would transfer me to someone who could do it. I was on hold for over an hour, then the connection cut off. During this time, my phone quit working again, still giving the same verizon message. I called back, waited on hold for at least 30-45 minutes, a talked to someone who said they would try to see if it was possible to reclaim the phone number.He said he had to transfer us to someone else. That was two hours and 41 minutes ago. I am still on hold, but I get the feeling no one is ever going to answer. I have paid for the unlimited plan that I got cheated out of 5 days before the phone was active, and now today it's not active either.
Please don't waste your money on this service. Everytime we have an issue, the customer service is this bad... holding for hours. I started calling at 12:41 and it's 4:26 now, so I've wasted half a day on the phone.

I just bough an LG 800 phone this week. I dont have problems making calls, receiving calls and gettings sms. I just havent figured out yet whats wrong with the browser. I cant go into youtube. I called the customer service hotline and was able to talk to a representative after 15-20 on hold. They cant seem to figured out whats wrong with the phone. They told me that they refresh my phone's connection or whatsover but still no good. I then suggested that it might the the factory programming of this phone and i want it to be replace if possible. They REFUSED!.it got me mad since this is a brandnew phone and they wont replace it. anyone got an idea how i should deal with tis thing? Thanks

I had 6043 minutes accumulated on my NET10 phone. I signed up and paid for the automatic replenishment. They charged my credit card and gave me the additional minutes but did not extend my service days. I sent 4 online messages to 'Contact us" online. 3 days later my service was cancelled and my 6034 minutes were erased. It was a week-end and help line was closed until the following Monday. I bought 200 more minutes so I could use my phone- it was Easter Sunday. They gave my the minutes, charged my credit card and gave my 30 days service. I contacted them several times - at least 2 hours to get someone to answer the call. I was given 1084 minutes and told that was all she could do. I requested to talk to a supervisor and she told me I did not purchase the automatic replenishment and hung up on me. I called again and I was refunded my second payment and told the service center was open 24/7 and then was told the department that could give me back my lost minutes was closed for the day and they would call me back. I was sent an email to give them the codes and told them to call after 5pm and they sent another email stating they called before 5pm and did not get me on the phone. And they requested my codes again. I sent and they have not responded or given my 4950 minutes. I am still waiting. This has happened to me at least 3 times. They lie and then cheat. Minutes are worth $495. See pic of my 6043 minutes.

I absouletly hate this company! They ain't any cheaper than at&t an at&t has them beat by a lot! Id never tell anyone to join this phone company, the customer service is awful, I lost my multimedia msgn aftr I got wit them an they are the worst about just shuttin phones off at the least expected times, when you don't even got the choice to go to the store, an then they take ur number away instantly, an don't evn try to make things better. I had to call 5 times last time I needed a problem fixed, still cnt get pic messages, an they are the worst about answerin the phone, the first time I ever called them, I was on hold for over 2 hrs before I finally hung up! This company needs a lot of improoving! For sure

Went less than 24 hours before adding minutes. When I go to be reactivated, they say my number is not available. Aftter staying on hold forever, they finally tell me my number IS available but they have to send my a new sim card to activate it. I wait three days for the new sim card. I buy minutes and then reactivate my phone. IT'S THE WRONG NUMBER!~ I call them again and after being on hold and being transferred twice and on hold forever, they tell me they will have to send me ANOTHER SIM CARD. It's going to take another three days and I'm going to have to reactivate again. They keep people on the line forever while using minutes THEY sell you. Never any compensation for any of their own mistakes. Somebody needs to file a class action lawsuit against them. I would if I knew how.