NetGear review: terrible customer support 55

I know this is about a different device but I wanted to add to the horrible netgear service. I purchased a wall mounted ethernet adapter for streaming media (XET1001) just over 3 months ago for $100. So I was not eligible for free phone support, no biggie, I registered the device and created a support ticket. I tell the agent about my problems and he says he knows what is wrong and to call. So i call and get hung up on 4 different times after being told that my free phone support is out of date. They say they can help me if I buy the extended warranty. No way. They also say they can see the email the tech guy sent me but since I cant receive phone support then I have to respond via email. Well when the head doesn't know what the hand is doing and I get hung up on 4 times, goodbye netgear. I used to be a loyal purchaser of netgear but I can tell you now that all the switches and router I was supposed to buy for work are going to a different company.

I lost my resource CD. Of course, the manual is ONLY on the CD, so I was kind of hosed as I wanted to use some of the more advanced features of my WNDR3700 router. I called customer service. After listening to a lot of annoying, inane, insanely cheerful robo machines, I was finally connected to the human version who could only read off the script when I asked him about replacement. He said that they don't ship the CDs separately. They are only available when you buy the entire router package. I asked him what would happen if the CD that came in the box with the router was defective. He didn't have an answer for that and said if I didn't believe him I should call back and talk to someone else. I also couldn't understand half of what he said, and had to keep asking him to repeat himself. Netgear is so arrogant, I will never buy another thing from them until and unless they change their (lack of) customer support.

I lost my resource CD. Of course, the manual is ONLY on the CD, so I was kind of hosed as I wanted to use some of the more advanced features of my WNDR3700 router. I called customer service. After listening to a lot of annoying, inane, insanely cheerful robo machines, I was finally connected to the human version who could only read off the script when I asked him about replacement. He said that they don't ship the CDs separately. They are only available when you buy the entire router package. I asked him what would happen if the CD that came in the box with the router was defective. He didn't have an answer for that and said if I didn't believe him I should call back and talk to someone else. I also couldn't understand half of what he said, and had to keep asking him to repeat himself. Netgear is so arrogant, I will never buy another thing from them until and unless they change their (lack of) customer support.

The technical support of Netgear is HORRIBLE. I changed my Netgear wirless router password, and then i lost the wireless connection. I called the technical support, ant an Indian lady answered and told me a whole bunch of stuff they have to reset and wanted me to purchase the 6 month or 1 year support. I said I couln't afford it, and she then said they had one time service which was something like $40. I said I counldn't afford that at this poin either, then she became rude. I asked her if it would be ok I just change the password back, and she said no and repeated the whole process again and told me I have to pay for that service if I want to get it fixed. I told her no. Later, I restarted the router and changed my password back and everything was back to normal! Rediculous technical support!

I bought a Netgear wireless router about a year ago. I've never used it. I just bought a laptop and try to use the router but don't remember the password. I contact tech support only to hear they can't help me get my password cause my tech support time is up. He sent me to a website that will tell me how to reset my password. I followed the instructions which says the default password is password but when I type in that password and my new password it tells me the old password is wrong. I've tried several times and nothing. I've never called them or used the product and now that I try I can't. Their customer service is a joke. I work in sales and do everything to make my customers happy so I get repeat business. They must not want repeat business. I would never buy a product of theirs again. This router is completely useless because they won't help me retrieve or reset my password. Don't buy a Netgear product!

Netgear sucks, Netgear's products sucks, Netgear's customer service sucks, Netgear is a joke, don't buy a Netgear product, Netgear sucks, Netgear doesn't care about their customers, I hope Netgear goes bankrupt, Netgear karma is coming your way, Netgear sucks, Netgear is the worst, Netgear SUCKS! A simple pass word is all I need but that's too much for Netgear to give me, Netgear will spend more time on the phone telling you they can't help you instead of just helping to make their customers happy, Netgear you SUCK! NEVER AGAIN WILL I BUY A PRODUCT FROM NETGEAR!

I purchased a new in box NETGEAR DGND3700 wireless router from a dealer. I had trouble with installation so called NETGEAR Tech Support. I was told that because my equipment had a MFG. date of Jan. 2011, I would have to pay 39.95 for INSTALLATION assistance. That's right, $39.95 for them to help with installation on a brand new product. And to add injury to insult, He also told me I had NO warranty. Outrageous! I scrapped the NETGEAR and purchased a Linksys EA3500 and had no trouble at all and am covered for a year, parts and labor. Don't buy NETGEAR>

Netgear is typical American made garbage. Bough a USB card for my computer for wi-fi and the damn thing doesn't even work half the time. Cheap compnents sold for a cheap price. Constantly crashes my browser, claims to be 250mps but barely loads beyond dial up speeds. Complete waste of money. DO NOT do business with this company. Keep this American made crap on the shelf where it belongs, gathering dust. Go buy a Lynksys or something

I wish that I had found this site before I purchased a Netgear product. Purchased a new Neo streaming box. FAILED COMPLETELY after 6 months. Netgear acknowledged it was still under warranty BUT wouldn't do anything to resolve it (repair or replace). TOLD ME I'D HAVE TO GO THROUGH NETGEAR SUPPORT (AT A FEE) TO SHOP IT DIDN'T WORK ANDROID THE CLOSED MY ONLINE CASE. AVOID NETGEAR PRO DUCTS ALTOGETHER. never again for me

various contacts with Netgear support (India) 1. wanting to charge a fee of $199.00 for one year 2. hanging up on 5 calls. 3. Not supporting their product. 4. the issue dropping my speed my speed is 175 direct to the modem when I connect to the Netgear Router N300 WRN2000v3 it drops to 94.88, firmware update.

various contacts with Netgear support (India) 1. wanting to charge a fee of $199.00 for one year (which I didn't get for this has been an ongoing issue) 2. The parties in India would just hang up on 5 calls. 3. Not supporting their product. 4. the issue is product is dropping my speed. 5. my speed is 175 direct to the modem when I connect to the Netgear Router N300 WRN2000v3 it drops to 94.88, firmware update.This issue has been going on since 2011 just after buying it.

various contacts with Netgear support (India) 1. wanting to charge a fee of $199.00 for one year (which I didn't get for this has been an ongoing issue) 2. The parties in India would just hang up on 5 calls. 3. Not supporting their product. 4. the issue is product is dropping my speed. 5. my speed is 175 direct to the modem when I connect to the Netgear Router N300 WRN2000v3 it drops to 94.88, firmware update.This issue has been going on since 2011 just after buying it.

Absolutely the worst experience I have had ever trying to get someone to help me with the installation of a router. Directions are confusing and when installed as directed on their CD, it just throws off my internet connection. I have been at four different avenues of help with this company. One person could barly speak English, the other had an accent that I simply coulod not understand what he was saying. I am returning the product to the store where I purchased it two days ago. The web site written help is so awfu it is indescribable. I have spent about two hours on this--wasted time absolutely.

please its not real just here to take your money just call back in now they are sending me to voice mail but they are 24/7 right the same man please don't do it

Netgear CM 1000 kept dropping Internet. Purchased it 8/16/2017. $179.00. So less then 1 year old. Rebooted numerous times. Switched cables. Finally had Xfinity come to house to check internet signal. He connected his modem. Internet signal was fine. Told me he saw the same problem last month with the same model number and it was definitely a defective Netgear modem. Then the fun began. Spent 1 1/2 hours on the phone. #14 in queue. Finally got through. Tech rep had me do all the processes I did already. Then he transferred me. Another 25 minutes. Got through. Found out I was transferred to the wrong department. It’s almost too funny. Told me to call back 888 netgear again. Finally got someone who said they’d replace the defective modem. Then he went away for 10 minutes and told me there was no stock on that item. Told ME to call back in 24-48 hours and inquire about stock situation. Meanwhile no WiFi. Not smart TV. No AirPrint.
Beyond frustrating. Called today. 48 hours later. Told me it’s still out of stock. They come in and then right back out. If I don’t call when the item is there I don’t get the item. They don’t put me on a wait list. I have 3 Netgear extenders plus the CM 1000 and the AD 7200 $390.00. Nighthawk router. But I’ve never had to deal with their customer service. I don’t care if they are in India or on the moon. If I pay attention I can ever understand their English and accent. I just expect a company this size to have a competent customer service. It’s not rocket science. The service reps probably get together and talk about those stupid Americans and discuss what they can do to play games with us. One cannot afford to get mad at them. They’ll just hang up and you start the process again.
Xfinity was always the worst. Would rather have root canal then call them. After numerous complaints over many years they finally got it. Their customer service has greatly improved. I nominate Netgear for the title of “worst customer service of a major company” The title is well deserved. I think hell for a Netgear executive is to have to spend eternity dealing with their customer service department. I’ve now experienced it and I certainly felt I was and still am in hell!
I’ll never buy another Netgear product again and I’ll go out of my way to get others not to buy their products. Any response from you bigwigs in your ivory towers?