New Rock Boots UK
Reviews and Complaints

So, I ordered some boots from New Rock Boots UK for my wedding day. I was so excited to wear them down the aisle, but they arrived late and ruined my plans. Not only that, but they were also incorrect! I was so disappointed and upset. I tried to contact the company to return them, but they haven't responded to my emails. Now, I'm stuck with these boots that I don't even want, and I'm worried about the customs charges that I might have to pay. It feels like I've been robbed, and it's even worse because I'm supposed to be enjoying my honeymoon right now. This whole experience has been terrible, and I wouldn't recommend this company to anyone.

Listen up, folks. I gotta tell you about my experience with New Rock Boots UK (newrockbootsuk.com). It ain't pretty, let me tell you. I ordered a pair of boots from their website, thinking I was gonna get some quality kicks. But boy, was I wrong.

First off, let me just say that their customer service is a joke. I tried to return the boots because they didn't fit right, and they said it was all good. But when I shipped them back at my own expense, they denied ever receiving them. Can you believe that? They straight up stole my money and got their boots back to resell. I'm so mad I could spit.

I wouldn't recommend this website to my worst enemy. They're a bunch of crooks, plain and simple. Save yourself the trouble and go somewhere else for your footwear needs. Trust me, you'll thank me later.

So, I was really excited to order some new boots from New Rock Boots UK. I found a pair that I loved and placed my order for 227 Euros at the beginning of July. I was really looking forward to receiving them and couldn't wait to try them on.

However, three weeks went by and I still hadn't received my boots. I was starting to get worried, so I decided to email New Rock Boots UK to see what was going on. They replied back to me saying that they hadn't received payment for my order. I was really confused because I knew that I had made the payment and my bank had confirmed it.

I decided to speak to my bank to see if they could help me figure out what was going on. They confirmed that the payment had been made and that it had been sent to the correct bank on the day after I had placed my order. I was relieved to hear this, but I was also frustrated because New Rock Boots UK kept denying that they had received the payment.

I tried emailing them again to see if we could resolve the issue, but they never replied back to me. I was really disappointed because I had been looking forward to getting my new boots, but it seemed like it wasn't going to happen.

In the end, I decided to arrange a chargeback via my bank. It was a hassle, but I felt like it was my only option at that point. Overall, I wouldn't recommend ordering from New Rock Boots UK because of the issues I had with them. It's just not worth the hassle.

I gotta say, my experience with New Rock Boots UK has been a real rollercoaster ride. I ordered a pair of boots for my daughter almost two years ago, but they never showed up. When I reached out to them, they claimed that UPS had delivered them to my shed. The thing is, I don't have a shed, and neither does anyone else on my street. I even showed them a picture of my terrace to prove it, but they just kept insisting that the boots were delivered. It's a real head-scratcher, let me tell you.

The weirdest part is that they don't seem to have a proper headquarters or phone number. I mean, how can a business operate without those things? It's like they're trying to hide something. And when I threatened legal action, they just ignored me. No response to my emails or anything. It's like they don't care about their customers at all.

Now, I'm not one to back down from a fight. I'm gonna do everything in my power to get my money back, plus interest and any other costs I'm entitled to. It's just not right that they can take people's money and then disappear into the ether. And to make matters worse, they've been really rude to me in their responses. Calling me a liar and all sorts of other nasty things. It's just not on.

So, if you're thinking about buying from New Rock Boots UK, my advice would be to steer clear. Unless you can go to their shop in Camden and buy in person, you're better off finding another brand. It's just not worth the hassle and the risk. And if you do decide to buy from them, be prepared for a wild ride. Who knows what kind of shenanigans they'll pull next.

I gotta say, these boots from New Rock Boots UK are pretty sick, but there are some major issues that need to be addressed.

First off, let's talk about durability. These boots wore out way too quickly for my liking, and I didn't even wear them that often. The leather they use is just not up to par for the price you pay. I mean, come on, if I'm shelling out this much money for a pair of boots, I expect them to last me a good while. But nope, these boots barely made it to the 2-year mark before they were completely unwearable due to tears and wrinkles in the leather. It's a shame, really, because the style is so cool.

And don't even get me started on the customer service. When I reached out to the company, all they offered me was a measly $50 off a new pair, but only if I bought them from the UK site. I live in the USA, and the same boots are way cheaper on the US site, so that discount was basically useless. When I explained this to them, they didn't even try to make it right. It's frustrating when a company doesn't seem to care about their customers.

Another issue I had was with the zippers. They're just not very good quality and wear out easily. I think they need to invest in some more robust zippers if they want these boots to last longer.

New Rock Boots UK, if you're reading this, please take note. Your style is on point, but the leather quality and customer service need some serious improvement. I really want to love these boots, but I can't justify spending that much money on something that won't last me very long.

Their products look pretty good, but the quality is not worth the money you pay. I've bought three things from them over a few years, so it's not like I just got unlucky. The metal bits on the soles always start falling off after a few months, and I've had one break in just a couple of months. The last pair I got broke in half after a year of use. None of the pairs I've bought have lasted more than a year, and the soles come apart at the seams.

I don't do anything physical while wearing them, either. I mostly sit at a desk and work on my laptop. If you're planning on wearing these boots every day, they won't last. If you're only going to wear them out on the weekends, you'll probably be okay. But for me, I'm done with NewRock.

I usually get boots that cost around $90 to $130 from other places. Some of them only last a year, too, but they're half the price. GBX has a pair of 6-ring boots in that price range. They used to have some better ones, but they don't sell them anymore. There's also MadFish. If you look around, you can find some nice-looking work boots that are much better quality.