Nextgen Healthcare Information Systems’s earns a 1.5-star rating from 4 reviews, showing that the majority of healthcare providers are dissatisfied with software solutions.
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A Mixed Bag of Experiences with NextGen Enterprise
As I delved into the reviews of NextGen Enterprise, I found a mix of opinions that shed light on the diverse experiences customers have had. While some users praised the platform for its robust features and adaptability to different specialties, others expressed concerns about security issues and difficulties in providing feedback. It seems that NextGen Enterprise offers a comprehensive solution that can streamline processes and improve work-life balance for healthcare providers, but there are areas that may need further enhancement to ensure a seamless user experience. If you value flexibility and a wide range of functionalities in an EHR system, NextGen Enterprise could be worth exploring, but it's essential to consider the feedback provided by existing users to make an informed decision.
We been using Nextgen for a couple of years now and they have cost us a lot of money
We been using Nextgen for a couple of years now and they have cost us a lot of money. They do our collections for us from insurance companies. They have failed doing our collections we have millions of dollars owed to us much of our A/R is over 90 days and have learned that through there lack of understanding of how to bill hundreds of mistakes have been created causing financial damage to our clinical operations. Don't sign up for there services.
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Pros
- Robust EHR Solutions
- Integrated Practice Management
- Advanced Analytics Tools
- Customizable Clinical Content
- Strong Interoperability Features
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Cons
- High system implementation costs
- Steep learning curve for new users
- Limited customization options
- Occasional software glitches and updates
Nextgen Healthcare Information Systems Complaints 2
Bad customer service
Bad customer service. Nextgen set up a webex meeting for me, but nobody came to the meeting. I use Nextgen healthcare EMR. They gave me a date and time for the meeting and sent me reminders. But nobody from Nextgen came. When I emailed them, they said they didn't know how the meeting got booked with them. They said they were with NextGen Office (formerly MediTouch), and my account is with NextGen Enterprise. They said they would forward my request for a meeting to someone at NextGen Enterprise.
NextGen is not very good
NextGen is not very good. They do things that are mean and not nice to customers. They trap people and don't let them leave or talk about their account. We know this because it happened to us. They do this to healthcare people too, and it's not good for them. They charge too much and don't let people leave. They don't have good stuff and don't keep up with what people need. They promised us something but it didn't work. They make people stay with them and charge them more money. They don't let people take their stuff with them. They do this on purpose to keep people there.
Is Nextgen Healthcare Information Systems Legit?
Nextgen Healthcare Information Systems earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Nextgen Healthcare Information Systems. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Nextgen Healthcare Information Systems has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Nextgen.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Nextgen.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Nextgen Healthcare Information Systems as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several mixed reviews for Nextgen Healthcare Information Systems have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Nextgen Healthcare Information Systems and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Nextgen Healthcare Information Systems. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Nextgen Healthcare Information Systems
The company's comprehensive suite of solutions includes electronic health records (EHRs), practice management software, revenue cycle management tools, population health management solutions, and more. These solutions are designed to help healthcare organizations improve clinical outcomes, enhance patient engagement, and optimize their financial performance.
One of the key strengths of Nextgen Healthcare is its commitment to innovation. The company is constantly developing new technologies and features to help healthcare providers stay ahead of the curve and deliver the best possible care to their patients. For example, Nextgen Healthcare was one of the first companies to offer a cloud-based EHR solution, which has since become the industry standard.
In addition to its technology solutions, Nextgen Healthcare also offers a range of services to help healthcare organizations implement and optimize their systems. These services include training, consulting, and support, ensuring that healthcare providers have the resources they need to succeed.
Overall, Nextgen Healthcare Information Systems is a trusted and innovative partner for healthcare organizations looking to improve their operations and deliver better care to their patients. With its comprehensive suite of solutions and commitment to customer success, Nextgen Healthcare is well-positioned to continue leading the healthcare technology industry for years to come.
Here is a guide on how to file a complaint against Nextgen Healthcare Information Systems on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Nextgen Healthcare Information Systems in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with the company.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clear and structured to guide you effectively through the process of filing a complaint against Nextgen Healthcare Information Systems. Remember to use simple language and follow the guidelines provided.
Overview of Nextgen Healthcare Information Systems complaint handling
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Nextgen Healthcare Information Systems Contacts
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Nextgen Healthcare Information Systems phone numbers+1 (443) 933-4300+1 (443) 933-4300Click up if you have successfully reached Nextgen Healthcare Information Systems by calling +1 (443) 933-4300 phone number 0 0 users reported that they have successfully reached Nextgen Healthcare Information Systems by calling +1 (443) 933-4300 phone number Click down if you have unsuccessfully reached Nextgen Healthcare Information Systems by calling +1 (443) 933-4300 phone number 0 0 users reported that they have UNsuccessfully reached Nextgen Healthcare Information Systems by calling +1 (443) 933-4300 phone number+1 (919) 673-9991+1 (919) 673-9991Click up if you have successfully reached Nextgen Healthcare Information Systems by calling +1 (919) 673-9991 phone number 0 0 users reported that they have successfully reached Nextgen Healthcare Information Systems by calling +1 (919) 673-9991 phone number Click down if you have unsuccessfully reached Nextgen Healthcare Information Systems by calling +1 (919) 673-9991 phone number 0 0 users reported that they have UNsuccessfully reached Nextgen Healthcare Information Systems by calling +1 (919) 673-9991 phone number+1 (415) 370-9202+1 (415) 370-9202Click up if you have successfully reached Nextgen Healthcare Information Systems by calling +1 (415) 370-9202 phone number 0 0 users reported that they have successfully reached Nextgen Healthcare Information Systems by calling +1 (415) 370-9202 phone number Click down if you have unsuccessfully reached Nextgen Healthcare Information Systems by calling +1 (415) 370-9202 phone number 0 0 users reported that they have UNsuccessfully reached Nextgen Healthcare Information Systems by calling +1 (415) 370-9202 phone numberMedia Contact+1 (440) 935-3914+1 (440) 935-3914Click up if you have successfully reached Nextgen Healthcare Information Systems by calling +1 (440) 935-3914 phone number 0 0 users reported that they have successfully reached Nextgen Healthcare Information Systems by calling +1 (440) 935-3914 phone number Click down if you have unsuccessfully reached Nextgen Healthcare Information Systems by calling +1 (440) 935-3914 phone number 0 0 users reported that they have UNsuccessfully reached Nextgen Healthcare Information Systems by calling +1 (440) 935-3914 phone number+1 (949) 237-5275+1 (949) 237-5275Click up if you have successfully reached Nextgen Healthcare Information Systems by calling +1 (949) 237-5275 phone number 0 0 users reported that they have successfully reached Nextgen Healthcare Information Systems by calling +1 (949) 237-5275 phone number Click down if you have unsuccessfully reached Nextgen Healthcare Information Systems by calling +1 (949) 237-5275 phone number 0 0 users reported that they have UNsuccessfully reached Nextgen Healthcare Information Systems by calling +1 (949) 237-5275 phone number
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Nextgen Healthcare Information Systems emailskbolinger@nextgen.com99%Confidence score: 99%Healthrmurry@nextgen.com97%Confidence score: 97%Healthmscalo@nextgen.com94%Confidence score: 94%Communicationariedel@nextgen.com94%Confidence score: 94%Management
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Nextgen Healthcare Information Systems address11350 McCormick Rd, Hunt Valley, Maryland, 21031-1002, United States
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Nextgen Healthcare Information Systems social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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