Nissan
Reviews and Complaints

I used to Lease a Nissan Altima. I was very happy with it. My contract was up September this year. I took it in to get serviced. Upon checkout I was approached by a Sales Manger that said "Are you the one looking for a new car?" and that's when I was trapped and baited to purchase a new car. Over the next several hours we negotiated the purchase of a new Sentra. The sales person told me I would not be responsible for the leased Altima I was turning in. He told me I would owe nothing. The Finance guy who checked me out, told me the same thing. I new I had gone over the mileage on the lease, I asked him again if I would be responsible for that he assured me NO I would not. In August a I received a bill from Nissan saying I owe them 4546, 24 for over "excess mileage/or excess wear and use". When I call the collections agency "Vital Recovery" services they tell me that the money is owed for EARLY TERMINATION and not for mileage! I was not told that at the dealer. I want them exposed for the con artist they are. They should not bait shoppers in the service area and they should tell people the truth when they purchase a car. They applied my down payment to my old lease instead of my new car and they did not tell me that. They are liars, they trap people and they are scamming consumers by applying money towards an old lease instead of telling shoppers that it's for the new car.

I had service performed for the following items:Reset Fuel Gauge 119.95, Idle bypass circuit, inspection of the engine Vacuum and fuel pressure sys. 128.95, [protected] Motorvac 24.50, Mat'ls 2.45.

Totalof $275.85 +19.31 Tx. I showed the repair Repr the mailer which stated that a "20% discount on any service" would be given. The repair repr stated that my repairs didnot qualify for the discount as they didnot meet their criteria for related service.

I believe that this is against the law as they should honor what has been Adverised. I am very unhappy with their resoning for rejecting the discount. I went their for service because of the discount and feel that I have been cheated out of the discount.

Ref: Invoice #434243, dtd 10sep09.

[protected]@verizon.net

I've purchased a Nissan car from Falore Nissan. The finance manager has tried to lug to buy so many kinds of agreement that they may have for the car, like the cosmetic pair, which he is successful in making me fall for it. I thought that warranty will cover any cosmetic pair for the car, but the way he explained it to me, at the end I've realized it is just to cover one time sealing of the car against oxidation. That amount I've paid about $600 for it and just did not pursue to complain about it. And then he tried to sell me the P-Owned Vehicle Service Agreement, the way he plains it to me that my car would be coved for any electronic pairs, but they never mentioned about any underlying fees of diagnostics, co-payments, deductibles, plus the fact I have to pay the actual pairs myself every time and be waited to be imbrued later on by the Insurance Carrier named "Warranty Administration Corp." I really think this is a big fraud that they've been doing to every customer they have. I have realized of the fraud when I would like to submit my car for a possible pair. And I called Warranty Administration Corp. to have my money back, but they said it will take about 4 to 10 weeks to have my money back, when they've got it right away, during the transaction. And also, they will only imbrues me like 86.4% of what I've paid for, the full amount of $1695 which I am still paying interest charges right now through my credit card. I do not know if I will have my money back, all I know these people a bunch of scams, and I wish they'll go out of business. Anyway, I would just like more people to know about these scams from car dealers like Falore Nissan. I wished these people would be punished by law. Thanks for any help you may have on this matter. Try staying away from them.

I bought a Nissan Grand Livina from Nissan Estcourt through ABSa VF by August last year (2008). Then I complained to them about the poor quality of the car carpet ( Its not glued properly and its coming out from all the edges). Thereafter I sent it back to them and they told me its a factory fault, they'll sort it out. But up now nothing has happened.

I've been liasing with the Manager (Richard Garland) and he always taking my phone number down but never come back. I phoned him several times but still no joy.

I've lost a hope with these guys and I will never buy any vehicle from them, ever.

Please help me with this issue.

Thanks
Sibusiso Ndlovu (Mr) [protected]

I have a 2004 Maxima in mint condition. Yesterday the car was in for regular service and I discovered a large rust hole(3.5 inches wide and 4 inches long) under the drivers side floor. Brought to the dealer and they told me I was out of luck and to contact Nissan. The hole is right where the A/C drain is and the passenger side as well has started to rust. This is a huge safety issue that I doubt they will fix.

This is to inform you that I’m regretting the decision that I’ve made nine month agao to buy one of your products
Unfortunately I bought the Nissan X trail 2009 which is extremely a bad product in term of use or service
The car has been bought 9 month ago, after 2 month of its purchase they changed the fuel pumping machine or that’s what they said.
A week ago I realized a strange voice in the car and when we send it to the service center in Abu Rewash (the most UNRESPECTABLE service center I’ve ever heard about and dealt with)
Eng. Mohamed Abdallah
Eng . Mohamed Hamzawy
BOTH ARE A LIVE EXAMPLE AND A BENCHMARK TO “HOW THE LOW STANDARDS OF CUSTOMER SERVICE AND MAINTENANCE CENTER COULD BE”
The following happened
1- On Saturday 29th, August 2009 They received the car at 12.00 noon
2- Sunday August 30th they said that they are waiting for a spare part to fix the problem
3- Monday 31st no one was answering land line or the cellular phone accordingly our private driver went to see what the situation is. Eng Mohamed Abdullah told him that they did not start any work in the car and it will take a week to receive the spare parts and be able to fix the car which from my point of view did not go through the diagnosis phase from the beginning.
In addition to that the unprofessional and undisciplined attitude which is not acceptable by all means is the theme of this center
I’m regretting my purchase decision and will tell every single friend of mine about this experience.
I decided to withdraw the car and send this complaint waiting for your advice and your reaction.
Awaiting for your quick response

Regards
Sahar Ghoneim
USAID - Senior Advisor
contact information

[protected]@hotmail.com
cellular phone [protected]

It took Nissan 37 days to fix my 2008 Nissan Sentra that I bought new w/6 miles on it. The Nissan Sentra had 23, 000 miles on it when the transmission went out. While they were fixing that problem they discovered it had busted motor mounts and had to fix that also.

Like that wasn't enough I had to pay for the towing in the first place and now I had to pay $2488.00 for the rental car I had to drive while waiting for mine to be fixed. Today Nissan informs me I might get reimbersed for the rental car however it will take 2 weeks or more before they know.

All the while I've been having to pay $389.00 a month payment whether I am driving and using the car or not.

Service engine soon light keeps coming on. This is a new 2009 Versa that has some kind of computer glitch. Purchased on 8/22/2009, drove42 miles and light came on. called dealership and they said to bring in on 8/24/2009 to be checked out. They reset a code and gave it back. Made it 30 miles and light came on. Took it back again! They still have it and I'm driving a rental. Granted I got a good deal and the sales staff were outstanding, btu when do I get to drive the car that I paid for?

their is no sparepart for nissan b13 1994 in egypt my problem is with the brake system and the disk that the wheel gets on it and ofcourse i mean with the barke system is that the master and the brake are not available and i am looking for them for 3 months and their is no use i am ready to pay any cost for this spare parts because i really like this car .plzz contact me as soon as possible because it is standing in the garage which i am so sad to see it standing like this

MY email: [protected]@hotmail.com
My cellphone number: [protected]

Personal ID #1583125
Refer # 6483695
On 5-1 my Nissan Titan broke down on the Freeway. The transmission leaked all the oil out and disabled the vehicle. We called Nissan Consumer Affairs and they Instructed us to call another Nissan department to recieve instructions on what to do. I read the service manual and read the towing coverage. It stated the towing was covered to the nearest dealer. They gave me a number of the nearest towing company to call. From their list. They came out and towed us to the nearest dealer. We paid for the tow. It was $450. I complained about the high price to Nissan and even offered to get a cheaper towing company but they told me I had to use the one they gave me or else they would not reimburse me the money. When I requested the money from Nissan they refused to pay me the full amount and offered only to pay $100. It took 3 months for Nissan to give me an answer. I should be paid for the whole amount like it states on your New Vehicle Warranty.(page 5 towing coverage) I have been buying Nissan vehicles for the last 30 years and will not ever set foot on a nissan dealer again after the treatment I recieved. I will also discourage all my family and friends to do the same thing. I will take this matter to claims court to try to recoupe all my money and time.

I took my car in for the same service problem twice in a month. They did not fix the problem the first time. I took it back in and they have had my car the entire week and have not even worked on finding the problem. The service advisor told me to pick the car up and see if the problem happens again. Meanwhile I'm supposed to drive a vehicle around that has electrical problems and is a safety hazard if the "fuse" that keeps going out goes out again.

I contacted Nissan Corp as well as the owner of Baker Jackson Nissan. Nobody will get back with me and nobody will follow up as to why the service department refused to repair my vehicle.

complaint to whom it my concern
* chassis crack
شكوى الى من يهمه الامر
إشارة للموضوع عاليه ، قامت شركة زين السودان فى منتصف العام 2007 بشراء عدد (2) سيارة نيسان باترول من الموديل SGL MT 4x4 تحمل ارقام الشاسى
5596941/
5596822/
وفى الاول من العام 2008 قامت الشركة بشراء عدد خمسة سيارات من نفس الموديل تحمل ارقام الشاسى
JNITCSY61ZO584728
564912
564673
564717
564754
وفى الربع الاخير من نفس العام قامت الشركة بشراء عدد (7) سيارات من الموديل STD 2008 تحمل ارقام الشاسى
JNITEGX6120567023
567099
567032
567102
567124
567058
567148

واضعين فى الاعتبار حوجة العمل فى المناطق الوعرة وضرورة توفير سيارات تتمتع بمميزات وكفاءة عالية لتغطى هذه الحوجة ولكن تلاحظ لنا فى الفترة الاخيرة الآتى :
• عدد (3) عربات من الموديل الاول تعرضت لشق فى الشاسى من الجانب الخلفى اليمين فوق الاطار مباشرة وبعد الرجوع الى الوكيل بالسودان افاد المشرف بالورشة انه تم افادتهم من الشركة الام انه يوجد عيب تصنيع يخص هذا الموديل وانه تم ارسال جدول بارقام الشاسى الخاص بالعربات المتضررة وتم اعطائهم رقم شاسى العربة للرد حول تكاليف صيانتها وبعد اربعة ايام طلبوا ارسال العربة للفحص وافادوا بانها قطعت مسافة كافية لتعتبر خارج ضمان عيوب التصنيع وهل يعقل ان تعترف بان المنتج الصادر من طرفك به عيب وبعد ذلك تعتذر بان المسافة كانت طويله (العيب فى التصنيع هو عيب مهما طالت المدة أو المسافة) وتحملت الشركة تكاليف تصليح العربة الاولى ويرفض الوكيل تحمله هو او الشركة تكاليف اى تصليح باعتبار ان العربة تعدت المسافة التى تخضعها للضمان .
• عربتان تعرضوا لانفصال عجل الحديد بالاطار الامامى اليمين اثناء سيرهم فى مناطق مختلفة من الموديل الاول وفى ظروف بيئية مختلفة مما ادى الى احداث تلف فى السيارة وقد وضعنا فى اعتبارنا انه من الممكن ان يكون إهمال من السائق فى مراجعة مسامير العجل والذى يعتبر غير وارد نسبة لخبرتهم فى هذا المجال .
• عربه من الموديل الاول تعرضت لانفصال الاطار وتلف كامل فى الهوب الامامى وادخلت الورشة وتعدت تكلفتها مبلغ الـ6000 جنيه
• عربة من الموديل الاخير لم تتعدى المسافة التى قطعتها 35000 كيلومتر وهى تحتاج الى عمرة ماكينة كاملة والتقرير الفنى افاد انه نسبة لنقص فى تزييت الماكينة نتج هذا العطل والذى يعتبر عذر مرفوض لاننا نشرف على الصيانة الدورية لهذه السيارات ومتابعتها ولم يحدث هذا العطل الا فى هذه السيارة فقط مع العلم ان كل السيارات تستخدم نفس نوع الزيت .
• عربة من الموديل الاخير تحتاج الى عمرة ماكينة كاملة وهى قطعت مسافة 77000 كيلو متر تقريباً ولنفس الاسباب السابقة والتى تعتبر لدينا بانها اسباب واهية .

I contacted Nissan about My 95 Pathfinder when I was told the Frame had rotted out and if I continued to drive it that it would be a deathtrap.I found out the hard way on my way home it gave out near my house and almost caused an accident .. I was told by the New England Rep they would not stand behind their product and their company policy was there was nothing they could do but not told nicely... Unlike Toyota who is refunding owners in full book value and giving one thousand toward a purchase of a new Toyota who's frames have prematurely rotted.. due to poor design.. I was shocked..I have owned 5 Nissan/Infinity products and was in the process of buying and Infinity M45.. which I canceled..but to top it off the rep who called was rude and she had no compassion for my now worthless vehicle. She has no business being in Customer Service much less a regional rep.. Shame on Nissan and I advise all my family and friends to no longer purchase a Nissan Product.. They sell it but they don't stand behind their product unlike Toyota.. I know there is a class action suit against Nissan for frame Rot which I hope to join. but what really bothers me was the rude employee that handled my Customer Service needs so poorly.Trust me, she represents this Company Poorly .. And Trust me no matter what Advertising says.. I will never purchase another Nissan Product..I advise all who read this to do the same further I have contacted my attorney general in Rhode Island so that other 95 Nissan Pathfinder owners may be warned before someone dies in this Death trap..Shame on you .. to think you represent the Japanese Car Industry .. you could learn alot From Toyota which will be my next Vehicle.Buying from Nissan is surely a Rip Off.

This company sent an email advertising they needed more used vehicles for their inventory, and that they would buy back my vehicle (a 2007 Armada) in full and put me in a comparable vehicle for the same or lower price. Once there and the paper work began, they offered me $6, 000 less for my vehicle and wanted to change my loan type from 60 months to 72 months so my payments would be the same. Also no one at the dealer was familar or acted as if they knew anything about the advertised which was sent to by one of their employees, the same person who set up a meeting for me. "Bait and Switch"

I purchased a (NEW ?) Nissan Altima SL from Team Nissan of Marietta dealership on Saturday July 25, 2009. I was satisfied that they had given me a reasonably good deal on the car. I left with the "New Car" and was satisfied with the courteous and professional treatment I received from those that I dealt with.
Now I find that the paper work that I blindly and trustily signed had an undisclosed surprise. The odometer statement shows 880 miles on this "New Car". That equates to enough mileage to drive from Atlanta to Orlando Florida and return. This was never mentioned to me by anyone in the dealership.
I called my salesman and of course he apologized for the problem but he said, "it is a new car because it has never been titled".
Does this mean that you can drive it 100 K miles and sell as new since it has never been titled?
I know that I should read everything before signing but some of us trust an "Honest" business to deal in a manner that does not require us to have our attorney present to interpret and assure us, before signing that we are being treated fairly.
The Salesman told me that he would discuss this with Mr. Shawn Loibman and get back with me. As of this time and date I have heard nothing.
My advise to anyone considering this dealership, be very careful as to what you sign. Read it carefully. Also do not expect to receive any service after the sale. They do not care after they "get your deal signed.

Hello,

Please take my word, this is the worst dealer to deal with. They are number one crooks. The biggest crook is the Finance Manager, Mohammad Hussein (Mo). He slaps Extended Warranty on every car that he sells without telling the buyer. I bought an Altima from him. The sales dept had promised a out of door price of 19.7k. The finance guy did not give me any time when signing the papers.. They have a small section in the corner of the invoice which has details about this warranty. No average person will spot that section easily. That f***** slapped a $2000 warranty on the car and got it signed from me. They also said that I had to take the insurance from them as we could not take car out of the showroom without their warranty. I was giving the insurance at the rate of $1200 for 6 months. When I called Geico, I got the same insurance for $399 !
When I asked him to cancel the insurance they were not ready to do it.

I had to literally fight and shout in the showroom for 2 hours to get the insurance and the warranty canceled. When I started shouting after losing patience after about 1.5 hours, they very easily tore the invoice and made a new invoice. I also told them that I will call the Cops and let them handle this if they dont give me my money back. I was actually gonna call the cops when they made a new invoice with the reduced cost. My cost of the car reduced by $2200. I still havent got the insurance back. But I guess they have now realized that I am not going to compromise so they have again asked me to come to the showroom. I am already prepared to fight with them again. I have never had such an hectic deal ever in my life!

Please go and buy a car from anywhere else but dont buy it from here. I request you to not get yourself into trouble by buying a car from here.

Nissan is very aware the front end problem in the 03 and 04 350 Z's, INFINITI G-35 and the associated tire feathering and cupping of the front tires after as little as 4000 miles. They are avoiding this with the hope that it will go away as they did when the 84, 85, and 86 300 zx car were catching on fire. It wasn't until people died from their car catching fire that they were forced into a recall campaign to fix the problem. This campaign is still open in 2009. we must continue to press for more accountability on the part of companies that are only interested in our dollars and not the consequences of bad design or negligence. If you own any on these vehicles you might be interested in these links.

http://www.lasercannon.com/Newz/feathering.htm
http://www.nissantireproblems.com/index.html
http://z31.com/repairs/injector.shtml

NOTE: There is no need to change your injectors. Nissan has recalled all 84-89 300ZXs in the USA and will replace the injectors and some other associated components free of charge. Make an appointment with any dealer if your car has not been done yet. If you're unsure whether your car has been done yet, call any dealer with your VIN handy and they will look it up for you.

The early 300ZXs' injectors have a habit of leaking around the seam where they are pressed together. If they are not changed once they start to leak, your car will burn. Since this is not good, you will want to change your injectors once they start to leak. "But how will I know when/if they leak?", you ask. You will smell it, trust me. Anytime you smell gas in your car, check around the injectors and fuel rail, as this is where virtually all leaks start. It is a good idea to carry a fire extinguisher in your car, just in case. If your car catches on fire, unless you are really lucky, or near a fire station, it will be a complete loss.

UPDATE: Class Action Suit Filed Against Nissan For "Tire Feathering" and "Tire Roar" in the 2003, 2004 and 2005 Nissan 350z!

A class action lawsuit has been filed against Nissan for the defective front tires and alignment system that causes premature and irregular tire wear, "tire feathering, " and "tire roar" in the 2003, 2004 and 2005 Nissan 350Z. On October 1, 2004, in the California Superior Court for Los Angeles County, a class action lawsuit was filed on behalf of all 2003, 2004 and 2005 Nissan 350Z owners and lessees nationwide (Paul Doty v. Nissan North American, Inc., Case No. BC322435).

The complaint alleges that these vehicles suffer from suspension and alignment defects that result in premature wear, feathering, and cupping of the front tires, resulting in "an extremely loud tire roar or tire growl, especially when the vehicle is braking, traveling on a smooth road surfaces or cruising at speeds of 30 mph or less." In addition, the complaint charges that Nissan 350z owners and lessees have been forced to replace their front tires and service their vehicle's front-end alignment more often than is reasonably expected.

Nissan has made several inadequate attempts to remedy the front tire problem in the [protected] 350Z car. Nissan issued several advisories to its dealership service departments, called Technical Service Bulletins, prescribing varying steps to address and correct the front tire problem. After several attempts, Nissan finally issued on April 12, 2004, its Technical Service Bulletin called "2003 350Z Front Wheel Alignment Warranty Extension (NTB04-043)." In conjunction with this bulletin, Nissan sent all 2003 350Z owners a letter describing a warranty extension and inviting 350Z owners with front tire problems to come to the dealership service department for a free inspection. The purpose of the inspection was to determine if the car was eligible for a repair pursuant to the April 2004 "2003 350Z Front Wheel Alignment Warranty Extension Program."

In our lawsuit, Plaintiff alleges that the repairs done according to the April 2004 Technical Service Bulletin (TSB) are ineffectual and lead to the rapid recurrence of front tire problems.
If you are an owner or lessee of a 2003, 2004 or 2005 Nissan 350Z and have experienced any of the above conditions, please fill out the form below. By filling out the form you may be able to participate in the class action and will be notified of any important developments.
First Name:
Last Name :
City:
State:
Zip:
Email:
Phone Number :
Model Year:

We would like to hear from as many 350Z owners and lessees as possible who have had the April 2004 TSB repair procedure performed on their cars.

Did you receive information from Nissan about this TSB?
Yes
No
Unsure

Did you have the April 2004 TSB procedure performed on your 350Z?
Yes
No
Unsure

The April 2004 TSB repair procedures typically resulted in the dealer service department performing a front tire rotation or replacement followed by a front-end alignment. Specifically, we would like hear from you whether or not your "tire roar" or "tire feathering" has recurred since having the April 2004 TSB repair performed on your vehicle.

Did the "tire roar" or "tire feathering" return on your 350Z after the dealer performed the April 2004 TSB repair procedure?
Yes
No
Unsure
Inapplicable

If you answered yes to the preceding question, please indicate approximately how many miles elapsed on your car after the April 2004 TSB procedure before the "tire roar" or "tire feathering" recurred?
0 - 500 miles
500 - 1, 000 miles
1, 000- 2, 000 miles
2, 000 - 3, 000 miles
3, 000 - 5, 000 miles
More Than 5, 000 miles

Please add any additional comments you have about your Nissan tire problems:

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We bought a Nissan Sentra 2004 from a Toyota dealership in Oakland, CA that went out of business. We had the car less than a week and our financing did not go through and the dealership wanted to add my husband. They said they were going to bring the papers over to our house. The dealership never brought the papers over because they went out of business. We attempted to call the dealership and they promised to take care of it before the doors closed and did not. We tried calling them and stopping by the dealership and there was no one there. We were forced to fill out a complaint with DMV to at least get the car regsitered. Months went by and we still didn't hear anything from anyone. On Wednesday, July 15th we heard from Nissan saying we owe them the money and want $1, 000 immediately or surrender the car. I asked them if they had any dicumentation and they refused to provide and was using scare tactics with me. She finally said she would fax the documents and never did. We tried calling several people at Nissan and they were all collections people refusing to cooperate or work anything out. They said they bought the contract from Toyota but wouldn't provide any prooof. I also said we would not pay for the warranty of $1, 600.00 when we do not have one. I also said if we surrender the car we want our $1, 000 cash we put down on the car and they also refused. My stellar credit is about to be trashed. How can they send me to their collection when they never even tried to collect in a reasonable manner. We would have been happy to work everything out and give them the last 5 payments if they would have explained how they obtained our contract and proof. This is not brain surgery, they need to provide proof that they are the lien holder and give us more information on how we can work with Nissan. I don't even know if they are honoring the percentage rate Toyota gave us!

Buyer beware!

Regal nissan in roswell uses bait & switch tactics.

Sign the papers and all of a sudden the price changes because they "made a mistake".

Regal nissan in roswell changes the price after you sign the papers!

It happened to me and I will do everything I can to spread the word about their poor business tactics.

took my nissan maxima to mandurah nissan for 150000k serviceand to see why it was idling poorly they told me it was a fault with the throttle body.
they repaired that then said to me it is still running the same. they have since then cleaned radiator tested sensors, 6weeks later they tell me my ecu needs replacing at a cost of 2000+ making total cost over $6000 .
I purchased a secondhand ecu out of a perfectly running maxima gave it to them to fit and they ring back saying it was faulty, they then repaired the original ecu but after putting it in car told me that was faulty(have documents stating both ecu's worked fine) I sent them away to be tested and they said that whoever fitted them had not fixed problem and had burnt out the ecu's.
Mandurah Nissan said that did not wreck the ecu's and say if i buy a brand new one it will work(typical).

So nissan reckon i should pay for there incompetence I dont think so NEVER TAKE YOUR CAR THERE