RAC Motoring Services / RAC Group
Reviews and Complaints

I can fully understand the RAC advertisement. It is the way they operate their business They left us stranded in Dudley area of the Midlands on the Saturday of a Bank Holiday Weekend at 9 pm, insulted my wife, totally messed up every arrangement and have not offered any reasonable compensation. Enjoy the advert as this is how they will let you suffer especially as our party comprised two pensioners one of whom was over 85 years of age.

Another one of those scams where they want you to be their “representative” and accept payments on their behalf. This is a typical scam!

Good Day,
We are looking forward to get representatives around the USA/CANADA that can be
working for us as a part-time job, which we are willing to pay 10% of every
money you receive from our clients and this payment are in form of money orders
or check.You are to receive payment from our Clients, Cash Payments at your
Bank,
deduct 10% which will be your pay on Payment processed, Forward balance after
deduction of percentage to any of the offices you will be contacted to send
payment to via western union or money gram
If you are interested, we would require your:
Full Name
Home Address
City
State
Zip Code
Telephone Number (s)
Occupation
Please note: Only interested applicants should respond to this offer and
forward all information requested to: RACCOMPANY7@GMAIL.COM
James Warwick
RAC Motoring Services (RACMS)
Company No: 1424399
8 Surrey Street
Norwich, NR1 3NG
United Kingdom.

From: "James Warwick"
Reply-To:
Subject: Job Offer From RAC Motoring Services
Date: Wed, 9 Jun 2010

We have our company here in United Kingdom and we deal on Car Buying, Car care, Insurance, Training on how to drive, Loans and leasing, Motorcycle services and so many more, we have few client from the USA/CANADA, California, Florida, New York, Ontario, Quebec and so many other states in the USA/CANADA, but we have been having problems with most of our clients from USA/CANADA, because some would prefer to pay by Bank wires or Electronic Bill Payments, few uses Cashier checks, which we can not cash here, but it is easy to cash over in the USA/CANADA, so we are looking forward to get representatives around the USA/CANADA that can be working for us as a part-time job, which we are willing to pay 10% of every money you receive from our clients, so you would just need to help us get the payment and get it cashed directly from your bank and send the money to us down here in United Kingdom or to any of our local offices worldwide via money gram outlet or western union.

We are looking for a reliable and trust worthy person, which would not take our money and run away, but its always easy to track the person in the USA/CANADA, but we just need to trust you that you will receive the payment and send the money back to us, why we really need you to work for us is because the cost of coming to the States to get the payment and go to cash it our self, will be lot more stressful, because most client would not want to send money via Money Gram or western union.

For Example:
You receive a payment of $1000.00USD
You deduct your income $100.00USD
Send to us: 900.00USD and you pay the cost of sending from the $900.00
or from the money left with you after deducting your income.

If you are interested, we would require your full name, address and phone numbers where we can reach you and also provide us details of where you work and your position in your work place.

If interested please reply with the following information

1. NAME:
2. AGE:
3. PHONE:
4. FULL RESIDENTIAL ADDRESS :
5. PRESENT EMPLOYER/OCCUPATION:
6. You are required to also forward to us a valid form of I.D for Identification and verification purposes.

Regards and await your response,

James Warwick.
RAC Motoring Services
Registered Nos. [protected]
RAC House
1 Forest Road
Feltham
Middlesex
TW13 7RR
United Kingdom
+[protected] Or +[protected]

Please reply to: employment.rac@live.co.uk

Hi, I work with RAC and if an item breaks because of any kind of manufacturing defect while you are still making rental payments, Rent-A-Center will repair it quickly and at no additional cost. When you were renting from us, your store should have taken care of the issue whether that meant fixing the item or replacing it. If you have questions or concerns, please call Customer Support at [protected]. Hope this helps.

RAC IS A MICKEY MOUSE SERVICE. BROKE DOWN ON THE WAY TO STANSTED ON 15/5/18 WAS TOLD IT WILL BE OVER 3 HRS BEFORE SOMEONE WOULD ARRIVE- THAT WOULD BE 15 MINS BEFORE MY FLIGHT. THE IDIOT AT THE CALL CENTRE WHEN TOLD ABOUT THIS SAID "CAN'T YOU CATCH ANOTHER ONE" - IT IS NOT LIKE A BUS ANOTHER ONE WILL BE ALONG IN A MINUTE. COMPLAINED TO THE "RARELY AVAILABLE CLUB"; AGAIN IDIOTS IN CUSTOMER SERVICE HAVE HAD A TRIPLE COMMONSENSE BYPASS CANNOT SEE SENSE (THEY MUST BE ON A BONUS FOR OBFUSCATIONS). AWAITING DECISION FROM OMBUDSMAN.

Unbelievable poor service from the RAC... I am not by nature a complainer but cannot believe the service, or lack of, I received from the RAC... I'll cut the story short and just relate the facts... I phoned the RAC at 7.15pm asking for assistance. I confirmed with them that I have a heart condition and therefore needed priority attendance to which they agreed and confirmed they would be with me in 90 minutes. After 2 hours 30 minutes I called them again ( was on hold for 20 minutes before the phone was answered) was told someone would phone back to let e know what was happening...no one ever phoned me back. After 4 hours ( at 11.15 pm ) I phoned again, was on hold for 30 minutes, no one answered. at 1.40 am in the morning 6.5 hours after my request for assistance someone arrived... that's 6.5 hours for a PRIORITY call out to someone with a heart condition... the timing meant I missed important medication cycle, plus I was never kept informed or updated …. I didn't even know if anyone would turn up at all. I complained to the RAC and their response is that they cannot guarantee how long they will take to attend... 6.5 hours for a priority call …. unbelievable

what are we paying for ? same slack service, you lot cannot complain about the service because there is, nt one same as Australia its like farming manure once your cows start farting there's no product, moral " you cant live on promises:.

I have full rac membership, couldnt access my car last night cause key failed, rac sent an agent who could not open the car.exlained we were out for meal celebrating end of wifes cancer treatment and needed to get home to take the cancer drugs.all was good till i told him we had our old labrador with us then he refused to take us home.we had to check into a hotel and got back home today about 3.00.

RAC are breakdown from hell farce. 4 hours to attend breakdown. No diagnostic adaptor for computer fault determination. Car running by then prior to them arriving. Send car off home 6 miles NOT following car. Breaks down again within 1 mile ! Another 1 hour wait. Tows car to home 5 miles and promises relay will take car onto garage 9am following day. No pick up. Midday promise they'll be there by 2pm. At 2pm recovery phone demanding extra £35 +vat to take car onto garage... Eventually relent. They finally get car to garage 5pm. Fault was simple wire to injector 1 on diagnostic computer which could have been done at roadside within 20 minutes. £249 diesel specialist invoice over wire fault, diagnostic and a secondary minor fuel leak from injector 4 not related to breakdown. Wasted over 5 days, including car hire costs. Unending phone calls, let downs, failings, ineptness. Complete waste of time and money, unfit for purpose breakdown outfit !

i called them at 2pm after 4x promises and no calls at all, freezing, i had to call a friend to tow me, they just lied to me, one girl had a pretend conversation with a driver, as after the famous 90 min, well after 100 minits, give them a chance..call again to be told the did not order a truck at all. but no calls, stuck on double yellows in a cycle lane fighting off wardens. they are a joke who lie, mislead, and just have not got the capability to do the job in hand. they are thousands of complaints like mine. we should all call watch dog there is anf for a good show.

We broke down in a remote area and were left stranded in the pitch black for 6 hours. The initial call at quarter to seven gave us hope when they said someone would arrive in 75 minutes. After waiting an hour and half we called back only to be told there would be another half hour wait. This mystical half hour was to be the forerunner to many more half hours. The mechanic eventually arrived at 10pm but the car was irreparable and we would have to wait for a pick up truck to take us home. Desperate for a natural break and a drink, not having eaten since noon, we took up his offer to take us to a pub. As the truck was only half an hour away and the temperature had dropped drastically we opted to wait there. Now stranded, the pub closed we shivered whilst we ranted at the RAC demanding to know where this driver was, only to be told it could be another hour before he could reach us. The truck never arrived, they sent the first mechanic back who had attended 3 hours earlier, he hooked us up to his van and drove us home, arriving at 4am. RAC had sub-contracted the work, they do not have the resources nor can they provide cover. Thank you RAC for your appalling service.

One of your drivers that live in Kettlewell Skipton has told an 11 Year old child who has a Disability while in his RAC uniform, to get out of our village and we do not want you here.

My car broke down in France, was diagnosed by a 3rd garage after the first 2 couldn't/wouldn't repair for over 2 weeks. My car was repatriated for repair, but several major engine parts are missing (throttle body, rocker assembly, and god knows what else). RAC says if the removed parts were not specifically requested to be repatriated with the rest of the car, then the French garage will keep them and 'recycle' them. Sounds like Pierre has helped himself to whatever he wanted. I asked the RAC about their choice of garage and the legality of stealing parts from my car, and they says it's between me and the French garage.

I'm phoning (1) the RAC, (2) my insurance company, (3) the Police, (4) the lawyers (5) Insurance Ombudsman, (6) Association of British Insurers, (7) Financial Services Authority, (8) Watchdog

i have to been at the hands of the rac broke down sat 430pm waited till 8pm with my partner my two children and im 9 mths pregnant and cant go into labour naturally as my baby is breech was left waiting till 8 we decided to cancel and stay in a hotel £60 taxi ride and hotel forked out for they agreed to be back at the car next day at 1pm we waited till 4pm man came got the clip from under the car that came off the injector bashed it back on in 10 mins took longer to fill in there questionnnaire waved us off although we said we had a long journey of 200 miles filled the car up got a mile down the road lost all the petrol AGAIN on the road we now know could of set the car alight and petrol went on the break pads causing it to skid as we pulled up.. now sat on a wet grass verge all of us for 2 hrs they cant get a taxi to us as there company wouldnt take our small dog plus wouldnt stop on the motorway so the advised us to walk to the services! and couldnt hire us a car as we only had our card license with us not the paper one ! i got blood pressure feet swelled up nearly passed out now booked in to see my midwife early cos of the stress of it all they ended up getting someone else to recover us leaving us on the motorway in the cold with the kids freezing for 2 hrs ... never will use them ever again