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Nivea

Nivea review: Skin allergy 67

B
Author of the review
12:34 pm EST
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I bought Nivea Visage Daily Moisturiser Naturally Even For Normal and Combination skin. After the first day the side of my face was slightly swollen, my eyelid was drooping and my skin was red. After the second day's application it got worse. My neck was also itching and stinging. I immediately stopped using the product. The symptoms actually got worse and I did not want to go anywhere. After the 4th day I weny to a pharmacy and showed her the tube of moisturiser. She suggested I put milk on my skin, which I did and the symptoms and uneasiness were relieved. It still has not disappeared. She also commented that it was strange that nowhere on the tube a list of the ingredients appeared. I am hoping that these horrible symptoms will disappear completely, but more important I want to know which ingredient could have caused this situation so that in future, I can choose products which do NOT contain this ingredient.
Should ALL the ingredients not be listed on the tube/container?
Hope you can help me?
Helena

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

67 comments
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s Booth
GB
Jan 09, 2012 8:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I used this product for the first time and developed the same syptoms mentioned but on a much worse scale. I attended my GP twice and they diagnosed shingles i then had to attend the hospital due to the swelling being so severe that i could not see. this is my 6th day of pain and swelling and i am seeing a dermatologist for an emergency consult later today

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dark angel
PH
Oct 13, 2012 2:34 am EDT

me too, since i used nivea visage cream pimples come out on my face severly..

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bethetheone
Hastings, GB
Nov 13, 2012 4:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Now I know what caused my reaction. I can throughly recommen Lancome Nutrix nourishing and repairing cream. This I discovered after anti histamines did not help, and I was about to use steroids. Hiow can they keep making the stuff!

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bethetheone
Hastings, GB
Nov 13, 2012 9:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Who would have thought trusted Nivea could become so awful...remember the flat round blue tins my Mum used as I grew up. So I buy the stuff trusting it. It brought me out in a terrible rash, compounded by me doing a bar b q. My homeopath said the allergy was drawn into my body...got so bad I had a steroid prescription which I decided not to use in case of more side effects. Instead i used some Lancome Nutrix nourishing and repairing treatment ...marvelous stuff.

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laura460
lancing, GB
Jan 17, 2013 2:16 pm EST

i brought nivea cream and since using it i have a rash above my eyebrows and dry patches above my eye lids my face looks awful so embarrassed!

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neome sanico
Victoriaville, CA
Apr 24, 2013 2:51 pm EDT

I put on Nivea fair skin cream with UV protection and licorice extract on my face and felt tingling and burning and swelling out sensation right away after application. My face got swollen and my eyelids were bulging out with a heavy feeling. The allergy made my face red, itchy and swollen so bad. It spread to my neck and hands. My husband went to the pharmacy right away and got me the equivalent of Benadryl capsules that helped out a bit, but not totally relieving the allergy symptoms. I still had the itchy sensation on my skin, the swelling and eyelids that were thickened and bulged out. They have to ban these products. Grrrr.

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Quiggles65
Adelaide, AU
Jul 18, 2013 2:11 am EDT

I used Nivea Anti Aging Wrinkle cream with Soy on Monday within hours my skin became incessantly itching. I took an antihistamine and went to bed. At 4am I woke to not be able to open my eyes, my skin was red raw and the itching was uncontrollable. I put on some cortisone cream. Today is Thursday and I have not used the product since Monday, but the itching, swelling & redness is still prominent. Today I had to go to the Doctors and they prescribed Steroid tables & cream and high dose antihistamines. The itching & redness is finally easing, but still waiting for the swelling to go down.

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Louisa-Jane
Orpington, GB
Aug 09, 2013 4:49 am EDT

I used Nivea moisturing lotion on my neck and the next day my neck was bright red. It only became itchy during the afternoon and by evening it was agonizing. I think Nivea products smell like paraffin and it worries me that chemicals are used in the production of it.

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WestCoastLover
Recently moved to Toronto, CA
Aug 09, 2013 7:12 am EDT

do a Google search for Nivea PRODUCT NAME ingredient list and it is likely someone has posted the ingredients somewhere. For example, scroll to the bottom of this linked page:

http://www.boots.com/en/Nivea-Daily-Essentials-Light-Moisturising-Day-Cream-For-Normal-to-Combination-Skin-SPF15-50ml_851842/

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silverbullet123
IE
Sep 19, 2013 8:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had a very bad reaction to using nivea pure natural anti aging night cream with burdock.My skin broke out in an acne type rash on my face and neck. I had to get antibiotic cream from my doctor. I was out of work for two weeks. I didnt want to leave the house. I knew it was the cream and did some research. There is a chemical in the cream called - methylisothiazolinone. It causes severe allergic reactions. There is an upsurge in severe skin allergies due to this chemical. Do not buy anything with this ingredient in it.

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silverbullet123
IE
Sep 19, 2013 8:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Go to daily mail uk doctors call for ban on chemical used in skin cream

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Badger67
Derby, GB
Sep 26, 2013 4:43 am EDT

I had a very bad reaction to Nivea Men Moisturiser 2 nights ago. get this 'SENSITVE' its supposed to be. I dont think so. I was woken in the middle of the night with a warm tingling feeling on my eyes, cheeks and forehead. One of my eyes was swollen shut. I went to look at myself in the mirror and couldnt believe at this swollen blistered face. I immediately went and took a couple of antihistermines to se if it would help. Aparently after seeing the doctor yesterday she said that was the correct thing to do. I was also given some steroid crean and another moisturiser cream that would help. When asked which cream I had used she laughed at the word SENSITIVE thats plainly located in caps in the middle of the box and tube. Has anyone else had problems with Nivea Men Moisturiser 'SENSITIVE'?

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WestCoastLover
Recently moved to Toronto, CA
Sep 26, 2013 9:14 am EDT

I can't say as to why that happened, Badger67, but any time you try a new skin product you should only put it on a small patch of skin first and leave it to see if anything happens. Never jump in with a full treatment with something you haven't used before.

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looklike2roundswithMikeTyson
Hailsham, GB
Feb 08, 2014 8:41 am EST

I have just started using Nivea Vttal Anti-Age eye cream with soy. I have got severely swollen eyes and bright red sore skin under my eyes. I look as if I have been punched in the face. I have been using Nivea Q10 eye cream for years so can't believe the reaction to this cream.

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LadeeP
US
Feb 18, 2014 6:58 am EST

I just started using Nivea Simply Soft and I am experiencing a rash around my eyes. I don't know if this stuff clogs the pores or what, but just like someone posted earlier, I've always trusted this brand, now I have an outbreak on my hands. While it does work on my body, I can't use anything that can do this to my face!

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sammysammy
beccles, GB
Mar 09, 2014 4:39 am EDT

I will never use Nivea items again. I have got a pimple red itchy rash come up on my arms which is not going away from using the moisturiser . I used nivea on my face about 40 years ago and came out in a red rash I wish I had of thought about that before I used this new stuff on my arms. Never again! What the hell is in this stuff?

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red eyes
Middlesex, GB
Apr 09, 2014 2:53 pm EDT

I also had a bad reaction to Nivea Vital Anti-age Eye cream with soy cream, My eye lids

swelled up and were very sore and where I had dabbed a small amount of cream surrounding

the eye, this area also became swollen and very sore... I stopped using the cream and

stupidly after a few weeks thought I would try again which promptly had the same result !

I am now in pain again and waiting for the swelling to go and discomfort to ease. This

product should obviously be banned.

As previously mentioned by another sufferer I was also fine with Nivea Q10 eye cream.

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truth is mine
US
Apr 09, 2014 3:12 pm EDT

i do not think this is nivea's fault. as has been said, did you do a test spot prior to full use? if not, this is use error. also if the tube came in a box, the ingredients were/are listed on the box not the tube.

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Stiniez Stiv
KE
May 28, 2014 12:37 pm EDT

i also used this moisturizing product some months ago and my cheecks responded negatively. I now have large pimples on my right cheeck which are not dissapearing but instead are increasing... My question is what procedure should i take now after losing the beauty of my skin.

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Rachel Louise
Kent, GB
Aug 12, 2014 5:49 am EDT

I am in the process of complaining to Nivea of the 3 months of hell I went through using their night cream - I went through a horrifying ordeal using the cream and being tested until recently when I found out what was causing it - Nivea are at this stage refusing liability but I am pursuing with my complaint - they even sent me a £10 Nivea voucher - i would never go near their products ever again!

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Rachel Louise
Kent, GB
Aug 12, 2014 5:53 am EDT

this is the Nivea Night cream that says on the label 95% of natural products - but the point is that it wasn't highlighted that the other 5% is dangerous to use on the face namely Methylisothiazolinone (MI/MIT) - Nivea have written to me only the other day saying it is to do with my skin type and not the cream - even though this particular cream has been removed from sale! You could not make it up - I have today rung Trading Standards and I am so angry and insulted that a multi-billion pound company can have the bare cheek to insult me by sending me a Nivea voucher of £10 - it does not even cover the costs of hospital visits/doctors and prescriptions i had to pay out! DISGUSTING

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Bonnie66
Little Britain, CA
Aug 26, 2014 9:42 am EDT

Nivea cream has been around for years! I highly doubt that it causes rashes and shingles. I have been using it for years and I am 67.

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Bonnie66
Little Britain, CA
Aug 26, 2014 9:43 am EDT

Nivea cream has been around for years..have been using it for years and I am 67. I highly doubt that it causes rashes or shingles.

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Gill Allen
Craven Arms, GB
Jan 27, 2015 11:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I used Nivea Rich Moisturiser body cream last night on my face, having successfully used Nivea Light Moisturising and cleansing lotion for years - but had run out, so thought it would be fine. Within two minutes my face was scarlet and burning, and I had to spend 15 minutes washing it off my face with soap and water. It felt as if it was penetrating my skin and I started to have pins and needles around my mouth. My question is: who and how can I complain? Should I contact Tescos (where I bought it) and tell them to take it off the shelf? How can I identify which chemical caused the reaction - and how can I choose a moisturiser with confidence in the future?

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MT-B
Norwich, GB
Feb 04, 2015 8:36 am EST

Hi I bought Nivea Sensitive shower gel my head broke out in a rash. I get this rash with a presevative methylisothiazolinone MI which is not declared on the bottle they say I must be allergic to another ingredient

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Chris j Hughes
WIDNES, GB
Feb 21, 2015 12:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I used Nivia aftershave barm for many years. I noticed about two years ago that they added a small green symbol to the label and it was the content of that bottle that started off swelling and a rash. Stopped using it all together as I can not buy any of the original product that does not bear th new symbol. This is almost certainly across the whole range of products. Its a shame as it was so good before this change.

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Dustin905
Hamilton, CA
Mar 20, 2015 10:46 pm EDT

I had dry skin and I normally just used this coco butter stuff. But I ran out and used some of my moms Nivea cream in a blue round blue container but unlike previous posters this one has ingredients on the bottom. I have no clue what that stuff is anyways or if I would be allergic. After about a week my dryness started to spread and got really itchy eventually it started to swell and kind of blister. I looked up my symptoms and I thought I had shingles. So I went to the clinic and the doctor agreed I have shingles but said it was odd for someone so young to get it especially on the face. Couple weeks later it went away, and I started using it again for dry skin and the next day it came back and now I'm pissed because of this. I can't go outside it's embarasing. Never will I use this product again. I hope it goes away and never comes back this is horrible.

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Ellie123
Southampton, GB
May 04, 2015 8:12 am EDT

I used Nivea q10 pore refining day cream recently. After two days I stopped using it as I had developed small pimples all over my face and neck. Then areas around my mouth and noise became red, dry, flaky and sore. I also developed a rash on my stomach though the doctor thought this was an unrelated virus. The doctor prescribed 0.1% hydrocortisone cream which seems to be doing some good to around my mouth and chin, but now my eyelids are sore, puckered and wrinkly. I feel hideous. Nivea/Biersdorf you are a disgrace! It has been over one week and I just seem to be developing new horrible symptoms. I wish I could afford a dermatologist to help me, but I'm just going to have to wait and hope. Thanks Nivea!

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Barb107
Oakville, CA
Jun 08, 2015 6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I used Nivea Visage Vital Anti-aging Eye Care only twice around my eyes. I developed a red rash on each eyelid, little bumps and scaly skin. My eyelids are swollen and severely stinging and itchy. My doctor just prescribed hydrocortisone cream which I hope does some good. I look like I have "piggy eyes". Avoid this product!

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Kitty187
Kells, GB
Jul 06, 2015 9:22 am EDT

I was using Nivea Q10 Night Cream and had a bad allergic reaction around my eyes. They became red and puffy and itchy, then started to become really dry and flakey. This went on for weeks and I bought all new make-up because I never expected it to be my night cream when I was always told Nivea is so gentle!
I looked like I had been punched on both eyes. Luckily I figured it out and started using hydrocortisone cream and it cleared up.

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Carissa5
Victoria, CA
Jul 15, 2015 9:52 pm EDT

I used Nivea Q10 back in 2009 and I've only found this site now but I must report what happened to me. It was the eye cream that I used and I applied it under my eyes. On day 3 I noticed a small spot of redness under one eye. I stopped using it and it progressively got worse until I ended up in ER. I took pictures as well. My head actually was a different shape on the sides do to all the swelling. It was red and looked like hives and itched like crazy! You could barely see my actual eyeballs due to all the swelling. I ended up having to take prednisone to get my skin to stop reacting. It took 10 days to go away and then it peeled badly. I now have loose skin there. I am NOT impressed and will NEVER touch Nivea products again!

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Carissa5
Victoria, CA
Jul 15, 2015 10:02 pm EDT

I will try to attach a picture.

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Carissa5
Victoria, CA
Jul 15, 2015 10:03 pm EDT

It was very painful and although this picture doesn't totally show it, it was very red and inflammed.

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Carissa5
Victoria, CA
Jul 15, 2015 10:06 pm EDT

This is what I normally look like... back then that is. Back in 2009.

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Jan Pugh
US
Dec 25, 2015 7:34 am EST

Yes I absolutely agree with all of the other complaints, I only used it once and my neck and face is itching and has red sore patches all over. I have never reacted before to other face cream I have used. Will never buy, recommend or use nivea night cream or nivea products ever again.

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deedee/kodeek
CA
Jan 13, 2016 3:34 pm EST

I used the regular nivea on my face and it was fine. I am getting older and I need the age appropriate cream for my skin, so I tried
moisturizing day cream. Well the next morning my face was swollen, red, flakey in places, just a mess, I can't figure out why as I've always used the regular nivea cream with no problems, I guess there must be a ingredient that is it this, that is not in the normal day cream am trying to find a phone number so I can get my money back or at least another product. I cannot/will not go out my door, I do not want to be seen by anyone looking like this, all I do is cry

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Vianney
US
Feb 23, 2016 9:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I've used Nivea products in the past...two weeks ago I ran out of Nivea cocoa butter body lotion so I went to the store to buy more, but the store did not have it in stock. I opted for Nivea original moisture...it was a nightmare! My body was bright red swollen and horribly itchy. I had to get a steroid injection and take it for 5 days. Never again will I use nivea products, NEVER!

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Taylorcee
US
Mar 07, 2016 4:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

After two applications, I developed a painful, burning, itching rash on the entire length of my arms and including my hands. I work and it is so embarrassing for people to see this. I have scratched until it bleeds. It is a very puffy, very red, raised rash covering the entire surface of arms and hands. I have pictures.

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Gracy Laz
US
Sep 09, 2020 3:02 am EDT
Replying to comment of Taylorcee

Oh my god, this is what happened to my waist area after using NIVEA body cream wash (body wash). It took me, nearly 4 weeks to finally realised the body wash that may cause it. And I still have 3 new bottles that I don't what to do with.

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Whyyyyyyy
US
Mar 30, 2016 9:19 am EDT

Omg it happen to me just now came from work wash my face put it on it didnt take even 15 minutes my eyelids got swollen and red what should i do.

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Seriously pissed off
CA
Sep 07, 2016 12:06 pm EDT

I used the Q10 cream for four nights until I figured out what was causing my reaction. Each night the symptoms got worse. Areas of my face and neck with red swollen and horribly itchy. I would wake up in the middle of the night clawing at my face. It was a nightmare! Never touching a Nivea product ever again.

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    Taiwan
    +66 28 208 000
    +66 28 208 000
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    Thailand
    +971 43 671 047
    +971 43 671 047
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    UAE & Middle East
    +84 19 001 737
    +84 19 001 737
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    Vietnam
    +54 800 555 0142
    +54 800 555 0142
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    Argentina
    +55 800 776 4832
    +55 800 776 4832
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    Brazil
    More phone numbers
  3. Nivea emails
  4. Nivea address
    Unnastraße 48, Hamburg, 20245, Germany
  5. Nivea social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 14, 2024