Norton
Reviews and Complaints

Mr Steve Norton does not provide the service of Credit repair.
He takes your money upfront and then bills you a monthly fee and does not do what he promises. He is unprofessional, a fraud and a scam artist at best.
Action news channel 13 here in Las Vegas, will be doing a segment on his business practices this Thursday October 29th. Go to their website for more information on or after this date, if you miss the broadcast.
I feel this man should be prosecuted and he should be sued. He owes his clients a refund and more.
I plan on reporting him to every agency I can.
This man is nothing short of a horrible used car salesman.
He should pay!

I ordered Norton 360 Antivirus software online on 3/3/09. I sent Global Collect a check for $134.98. Check cleared on 03/05/09. I never rec'd the software.

Subsequently, I ordered Norton 360 online and paid for it with my credit card.

On July 2, 2009, I sent a letter with copy of canceled check and original invoice to Global Collect BV. There has been NO RESPONSE.

Please advise.

Alan Duncan
[protected]

Attention,

Norton Finance Loan Company has come to Offer Private,
Commercial and Personal Loans with a very Minimal annual
Interest Rates as Low as 2% within a 1 year to 50 years
Repayment duration period to any part of the world.

We give out loans within the range of $5, 000 to $500, 000, 000 USD.
Our loans are well insured for maximum security is our priority.
Norton Finance is a leading online provider of finance.

If you need a consolidation loan, we have many flexible
plans on our lending panel to help you release the equity
in your home. We can even help with business finance!
Interested Persons should contact me via E-mail:

Lender's Name: Mr.Mark David
Lender's Email:[protected]@yahoo.com.hk

BORROWERS INFORMATION
Names:
Country:
Fax Number:
Personal Number:
Occupation:
Sex:
Amount Needed:
Loan duration:

Best Regards
Schermer Tammie S.
Online Advertiser @ Norton Finance Company (NFC)

9/28/09 check crd purchase 09/26 norton annual renewal [protected] ca 486827xxxxxx9808 [protected]? mcc=5734 121042882da01 $69.99

09/28/09 check crd purchase 09/26 dri*symantec www.myord.com mn 486827xxxxxx9808 [protected]? mcc=5734 121042882da01 $69.99

I was double charged for the renewal on my norton virus protection. please send me a check for $69.99

I ordered a Norton 360 anti-virus product online - sold by Symantec. When I received confirmation that my product was shipped and charged to my account, I looked all over for shipping information and was only able to locate DigitalRiver.com. I was unable to contact Digitalriver.com, nor was I able to contact anyone at Symantec as the websites provided no phone number or e-mail address and kept reverting to the original menu. I called Norton California - only to be directed to another number aimed at selling you more products. I called a 24 hour number at midnight and was put on hold for 21 minutes, with no response other than funeral music and instructions to continue staying online. I then clicked on the refund button, only to be redirected to the main menu again.

Norton is supposed to be a reputable company. There were many similar e-mails complaints online on the Symantec website. This is a scam and it is worth reporting. Any major well known brand, that does not provide a means of contacting customer support nor delivers a product that was purchased, or means to get a refund when not delivered should be investigated.

I have received bankcard statement and norton have taken out on the 24th august the annual fee for internet security protection for another year. This is a mistake because I did not give my permission as I was not going to renew this year. I cancelled norton internet security on 4th September 2009. The point being I did not give my permission to take $79.99 out of account no [protected] so would you please reimberse this amount back into my account as soon as possible as I no longer use your product and did not give permission for this to be taken. Thankyou
Yours sincerely Mrs Ann Hope

Over 3 years ago I switched isp to qwest dsl. from that time forward I have had a new email address. I no longer needed my antivirus provided by norton symantics problem is... norton symantics continued to bill me for their antivirus which I no longer used. I did not know or was unaware that I was on auto renewal. two years ago I contacted capital one to complain about the charge from norton. they removed it. last year it happened again and capital one closed my account and reissued me a new card and account number. three weeks ago I was billed again by norton symantics on my new account and not only one charge but doubled charged! I contacted capital one and they sent in a dispute and yesterday by mail informed me that norton contested both charges. now I have to send in a hard copy letter to capital one to dispute it again. they need my norton account and activation date... ya right, after over 3 years I have that... not! norton symantics bills through a bank and they can get your new account number and continue to charge you even for services you don't receive apparently. norton claims to notify you via email for renewal... but if like me you have changed isp, you don"t receive it! be careful, norton is under handed and gets away with ripping you off through this renewal system... and double charges too.

i odered norton antivirus accidentally twice on aug.3, 2009.immediately i contacted norton and a service rep. went online and installed it correctly telling me he deleted all but one charge foe 39.99.now my citi mastercharge shoes charges of 5.99, 39.99, 3.99, 49.98 and 58.98.all charges but 39.99 should NOT be on my bill.

Before the recent update of my Norton 360 to my newer version, I had to deal with the dreaded pop up disrupting other programs I was running to warn me about the pathetic low level cookie issues, that Norton itself told me were not a threat. I no longer get those pop ups, now that the new version is installed, hurray! you say, but they have replaced that annoying pop up with another, this one telling me about the horrors of not backing up my programs/hard drive/etc., also letting me know I should buy some online room to store these back ups, well I back up what I need onto other drives myself, I don't need a program to keep pop ups reminding me to use there program and unless they offer 5tb of storage at $9.99 a month, which I'd pay for, they might as well give up!

I bought Norton 360 about a year ago ($90). It installed great, but would not update. I emailed (and emailed and emailed...) asking for help, yet received NONE! I did everything the tech support guys told me to do, but it still would not update. I eventually took it to a professional and he was able to get it to work (at an additional cost of $75). I asked Norton to please extend my subscription since it had not worked for about 6 months. The Norton folks told me the subscription would be extended, yet it wasn't. I emailed, called and wrote letters, and heard nothing but "please fill out this survey to rate our work since we solved your problem."

Never, EVER buy Norton. Their customer service STINKS!

I was charged twice for renewing my Norton Antivirus one year at a cost of $44.99. I also noticed an additional charge I do not recognize which I will explain below. My order number for the renewal was VAB33006539. Transaction date was 7/29/09. I then notice a second charge of $44.99 from a site called myord.com which I did not authorize on 7/30/09. There was also a charge of $19.95 from a website called privacymatters123.com that I did not authorize as well. It occurred on 7/30/09 also. I would like to know why my card was billed for these extra charges and I expect them both to be refunded back to me. I did not authorize them! I am going to dispute both charges with my bank.

I want you to refund my account ! you took out of my Debit card twice for my virus protection! and fraud has called me now ! they have my card on hold!
my order # is and was done online !
[protected] this was a renewal of my Norton Anti virus ~~ I want this refuund done today or I will contact Fraud back ..
during the day I can be reached at my office [protected]
i need to go to my back now and sign papaers !

case #[protected], I downloaded a trail version so that I could get the product on my third P C. On June 24th I cannceled the trail version because I had used my first product key No. I was told that was a way to do it and a credit would be issued. Today I got my bill from visa and it has two billing, one for 131.98 which I owe and will pay, the other was for 114.99 which was to be credited off. Please let me know if I can go ahead and pay the 131.98 and that you will get a credit to my card company this month so I won't be charged interest.
Thanks for your help in this matter.
Rev. Wayne E. Rader

I have recieved a bill on my cridit card for $79.99 for a renewal that i did not autorize please re-inburse me and remove me from your files so it doesn't happen again. number on statement is [protected] GBR. and i didn't recive any messages saying i had been renwed just got billed and i don't even use your product any more and haven't for the last couple of years as there's better products on the market now.
please let me know whats going to happen. my e-mail is [protected]@optusnet.com.au

Like everybody else I got charged an extra 59.99 dlls when renewed my norton antivirus and wondering if this written complain will do any good to get our money back.

I have paid this company for over a year and they have neglected to work on my file. When contacted, the owner Steve Norton has blown me off for over 7 weeks now. He refuses to call me, email me or offer any type of resolution.

Norton Symatec automatically renewed my anti virus for $52.99 on 2/13/09. I was advised I could receive a free upgrade when I was directed to go to their website. However, your company kept giving me a message that I needed the Anti Virus which was confusing me because I was just trying to get the free upgrade. So I bought the Anti Virus for $56.98. When I called Norton, the tech said I could not install this because it would mess up my computer so she said not to install it and helped me removed it. Who do I contact for a refund? I feel that your company has taken advantage me and feel like I've been ripped off!

I just bought a computer from Best Buy and I had them tweak it for me so it runs faster in Alaska. My daughter bought a computer in Pittsburgh Pa the day before and bought Norton 360 software. Well I went on to download a trial version which it stated to me that if I cancel it before 30 days I would get my money back. It was just a trial version. Well as soon as I put it on but I never downloaded it to my computer my daughter called me up and told me what she had done. Well the very next day I canceled the subscription and got a confirmation notice in my email saying that I canceled it and was supposed to get my money back but ended up they still charged me and I didn't get any credit on my account for it. So what is going on. Is Norton hurting that much that you guys are robbing people of their money. This all seems like a huge scam. I do have Norton 360 3.0 on my computer but its from my daughters disk that she bought. It has 3 uses out of it. So I would like to have my account credit back for the $69.98 that was taken out. 06/23/2009 DEBIT C&C DRI*SYMANTEC MYORD.COM/SYM MN $69.98 This is what I see on my account.
Dear Gerald Altman,

We have recently cancelled the following subscription.
Subscription Details:
Original Order ID: [protected]
Order Date: Jun 21, 2009 1:52:01 PM
Product Name Subscription Date Expiration Date Amount
Norton 360 Version 3.0 Upgrade 06/21/2009 07/21/2009 $59.99
Extended Download Service 06/21/2009 07/21/2009 $25.99
Norton 360 Version 3.0-30 Day Opt-out Trialware 06/21/2009 07/21/2009 $74.99

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Norton Support
www.symantecstore.com
So what is going on my account is being charged but you guys sent me a receipt showing you canceled it.
Gerald Altman email address gerald.[protected]@verizon.net

My credit card was charged even though I did an online cancellation of the annual renewal on the 9th April 2009. My credit card (name Alfred Terence Armstrong) was charged on the 30th April 2009, reference number [protected] GBR. Please refund my credit card the amount debited of $79.99 and cancel my subscription.

norton product keep pop up while i am watching film online.Can you please stop this to happen again to my pc(apple mac)
Thanks.