Norwegian Cruise Line review: Air travel impossible connection

8/29/2023 4:30 - 5:22 pm - Reservation #[protected] Viva 9/4/2023

Problem with return flight schedule.

American Airlines Flight from Athens to JFK arrives in Terminal 8 at 4:56 pm

JetBlue connecting flight from JFK to Seattle leaves Terminal 5 at 6:33 pm

Layover time of 1 hour and 37 minutes. Asked NCL how I could clear customs at JFK and make my flight in this short amount of time. Shandai said she thought I would clear customs in Seattle but American would know for sure. Called American and they confirmed that we do need to wait for our bags at the carousel, clear customs at Terminal 8, take a shuttle to Terminal 5 and go through Security again to board our JetBlue flight; they said a minimum of 3 hours is required to do all this but any changes need to be done by my Travel Agency which is NCL.

Called NCL again, talked to Chalise who kept saying this is "within NCL standards"; talked to Supervisor Samantha who said there is nothing they can do. NCL Travel has booked me on an IMPOSSIBLE connection and there is nothing anybody will do. NCL air travel has made this trip an absolute nightmare! If they will not do anything, who will? I am so dissatisfied by NCL lack of service. I cannot understand how a travel agency can book me on an impossible itinerary. This has added so much stress to what was supposed to be a wonderful vacation. Some monetary compensation is very much due to me and my family. Regretfully, Bertha