Norwegian Cruise Line review: Cancellation of connecting flight booked by NCL

I booked a cruise on Norwegian Getaway sailing September 6, 2023, with air, transfers and hotel accommodations. We were 3 in our group but unfortunately. our connecting flight Amsterdam-Lisbon was cancelled, while we were waiting at the gate. KLM rescheduled our connection, but they separated us, arguing that there were two separate bookings or confirmations. They sent my husband and sister-in-law through Frankfurt and promised me a direct flight from Amsterdam. This was at around 9 a.m. on September 3, 2023. They booked me on TAP at 1:50 p.m., but they said the flight was overbooked. Went back to KLM and booked me in another TAP flight at around 4:30 p.m., also I was denied because the TAP personnel at the gate checking their passenger list, did not find my name. The person wrote in Dutch what the problem was and sent me back to KLM. I was desperate, alone, hungry, very tired. Finally, the supervisor of KLM took charge of the situation and booked me a flight at 7:45 p.m. that was delayed 40m minutes for bad weather in Lisbon. I got to Lisbon at midnight, no transfer from NCL, I put a complaint right away on the Ship, they gave me a complaint number, but I had not received any communication, I have called twice, and they tell me the supervisor will call me back in 24 hours, but never happens. I am very disappointed, and angry.

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