Norwegian Cruise Line review: Charges

Hello, my name is Sheryl Brown, reservation #[protected], Haven room # 18106. We sailed the Norwegian Joy Oct.28th-Nov.4th, leaving from Miami, FL. I was overcharged on some things that I shouldn't have been charged for. I was charged a total of $279.00 but I should only been charged $222.31. The two charges on Oct. 28th for "Haven" $31.20 and $15.60 should not be charged! Also, the two charges for the Internet Café, not sure what they are, should not be on my bill! Those charges are for &5.94 and $3.95. This is an overcharge in the amount of $56.69 I spoke with Efrin and "Mr. X" before disembarking but they told me that the person I needed to speak with left at 8:30am(EST) and our disembarkation time was at 9:30am. If I would have known that I needed to be down to the concierge by 8:30am, I would have been down there to straighten this out. I like the funds refunded to my form of payment as I did not utilize these services and do not want to be charged for something I didn't utilize. Thank you!