Norwegian Cruise Line review: Reservation

Dear Sir,

I'm a valued customer of Norweigen Cruise Line. I booked a cruise with NCL on 7/2/2023. At the time of the booking I paid a down payment of $1000.00.

We received a call from NCL on 9/18/2023, informing us that our reservation was cancelled and we had forfeited our down payment. Based on the conversation my husband Theodore Morris had with "Nick" he would assist him in rebooking and trying to get the forfeited money reallocated to the cruise once we rebooked.

Because we have never received any calls from Norweigen we were skeptical about the call and the request to give our credit card information to Nick.

I contacted NCL when I got home today and spoke with a supervisor in at the resolution desk name Natasha. As a long standing customer of NCL I was appalled about the manner in which she spoke with me. I'm requesting to rebook my reservation and apply the down payment already paid to the cruise.

Please have someone contact me to discuss.

Reservation#[protected]

Rhonda Harrison-Morris [protected] [protected]@svcmcny.org