Oakley
Reviews and Complaints

Hi, I don't usually complains but I came in last week and a taller white guy was working. He seemed to be the only one in the store. He was on his phone when I came in. He did ask if I needed help. I told him I was just looking. He did talk to me, came across very cocky and rude. It felt like he thought he was better than me. Like I wasn't going to buy anything. I just decided not to deal with him and left. I don't think he even noticed. Like I said, I don't usually complain, but I was in town for work and needed new sunglasses for work. This guy was of no help. Just thought someone should know that's who you have working for you.

The backpack is horrible for weight distribution. It should have a lower back strap. Using this backpack has been a huge let down. I really think the compartments could have been better quality and more space. Its incredibly over priced due to the fact it's going to cost me plenty to get my back working correctly again.Thank you for your time have a nice day. My phone number is [protected]. My name is John.

I bought one Oakley dark black sunglasses in October 2015 for Rs.6290/- from a store ( KSR eyewear) at Vasai West. I used to wear it only on Sundays which is once in a week. I used to take proper care of my sunglasses. Keeping them properly in the box and cleaning etc.
A few days Back in the month of May 2019 I went to market in the morning at around 10.30-11.00 am. As I parked my bike outside market I took off sunglasses from eyes and kept them in the pocket of my T-shirt. After completing purchasing in about half an hour I went to my bike and took out sunglasses from the pocket for wearing and was shocked to see both the glasses full of wrinkles.
Next day I went to a sunglasses vendor and asked him how it may have happened. He told me that it was because of the heat of my body which ruined the glasses. He further told me that nothing can be done now. He said you have to throw the glasses and fit new ones to the frame.
I had no other option but to get new glasses fitted to the frame. I incurred expenses of Rs. 2500/- for that.
Now my complaint is that how can this happen to the sunglasses of a world class and renowned company. I had bought the sunglasses with trust in the company's products and relying on the quality of the product. If the glasses cannot sustain body heat ( although not in direct contact) for few minutes then how it is worth so much of money.
I am really disappointed and wish company to take note of the deficiencies in their product and provide good products to the people who spend their hard earned money for buying such expensive products.

I can t seem to figure out how to reach anybdy to see if something can be done--there is a 24 month warranty as I understand but no way to talk or communicate with anyone--if anyone is out there--please let me know how I can see about this problem--jesus just got your message about complaint is too short--but can tell you that you system to have something done about it is too damn long---so if you need lmore lcharacters for someone to respond i will be more than happy to extend this as much as needed to get a response

The rubber material is damaged and is sticky after keeping in the box provided. And its get shapeless and clour getted faded and rusted..i have got 2 pairs of frame strip but both are in similar condition and as you know it is an expensive frame..almost spend around 1500 aed and if if it get damaged ..its a trust issue. I am an avid oakley brand freak..who use oakley tshirt..caps..kitchen sink bag and 2 oakley frame..but this incident is making me feel think twice about reliability on my favourite brand. After spending hefty money and getting poor quality product is neither appreciated nor accepted.

Request you to provide assistance about the same .
I have purchased from Nice optic in Deira city center in Dubai.

Regards
Shyam

I bought these sunglasses for my honeymoon, I put them in my pocket one time with a phone and a few coins. I take them out and they are completely scratched. I reached out to customer service for assistance no less than 20 times and they never helped me and were not understanding in any way. I have never had such a poor customer service experience in 30 years of life.

I purchased a pair of custom frog skin sunglasses on March 31, 2019. I received them on April 1, 2019 when I opened the box I noticed that the glasses looked worn and and had fingerprints all over the lenses prior to me even putting them on. Well I noticed that the lenses were clearly not what I ordered. I ordered polarized prizm lenses and what I received were plain basic grey lenses. I know the difference since this was my 3rd exact pair that I have purchased from Oakley. Well I looked at the receipt nothing was stated on the receipt, no description or phone number to call to speak with customer service. So I went to Oakley.com and finally after 20 mins trying to find the customer service number I was able to chat with someone. I told them my concern and that I didn't receive what I ordered. Well in the middle of the chat the connection was lost, go figure.. so once again logged back on to the chat and was routed to another person. Her name was Amanda C, well I had to explain myself again and she told me that she would submit my return and I would receive a mailing label within 24 hours .. well today is Thursday, April 4th at the end of the day and still haven't received the label. So I called customer care after emailing everything already this morning. Shane answered my call and I had to explain myself for the 3rd time, and he stated oh I will submit a return and you will get a return slip in 2 business days.. and I said no my return was already submitted and I was already suppose to get one via email and I haven't and he said well I can submit another one. I explained to him that I am having surgery April 5th and I will not be able to take anything to the post office or ups for awhile since this should have already been sent to me a day prior. And he immediately interrupted me and said you have 45 days to return the product and that's not the point what I wanted to hear, what I wanted was to explain the situation and someone handle it on a timely and efficient manner. I asked Shane if I was able to speak to manager and he stated oh I don't have anyone available I can have someone call you in 1 business day. I told him I would gladly wait to be able to speak with management and he said I don't have anyone so I said you are telling me you have no management supervision and he continued to say that he could get someone to call me back.. what I want to point out that is horrible service. If a customer asks to be transferred to a supervisor they should be transferred or should be treated with respect and not like trash! If I had someone call me back I wouldn't even hold my breath for that call since I never received my return label when it was promised so why would I even get a call since you don't give 2 [censored]s about your customers. I will never in my life again buy your products nor will my husband. This was disappointing since his work is issued Oakley for his job profession for safety. I will be taking this up with his union and addressing this accordingly and I know for a fact they will walk away from your company and go elsewhere when their employees and spouses are treated with no respect nor given the help they are reaching out for: why even have a customer service number / email or chat when you interrupt them with oh we will be back with you in 1-2 business days. That's a joke and so is Oakley!

On 13 November 2018, I purchased 2 pairs of Flight Deck XM (Asia Fit) Snow Goggles, together worth $520. It is now 12 December 2018 and I still have not received either pair of goggles and I have not received an email to update me or explain. Upon calling, they informed me they ran out of stock and just hadn't emailed me. There was no compensation.

I can see since Luxottica acquired Oakley in 2007, the customer service an overall quality has degraded exponentially.
I owned great glasses made by Oakley and I got same brand for my family (both sunglasses and prescription).
Recently, I bought a pair of Tailhook sunglasses because Oakley representative assured me it's RX-able. I had a hunch and after the purchase I did call them and got the confirmation again.
I went to LensCrafters which is again, under same Luxottica umbrella and asked to get the prescription lenses. They have denied me. I sent an email to Oakley asking if this particular model it is RX-able and got the confirmation once again. I went back to LensCrafters with this written confirmation and they did call the "Luxottica sales rep" and got another "not possible".
I start digging and found out on own Luxottica computer system that every retailer is using that my glasses are labeled as RX-able. At this point, the "sales rep" changed the story from not RX-able to frame discontinued. Found a guy working in the industry which told me that even the frames are discontinued, they are supposed to make lenses for another 3 yrs.
This information was confirmed by an Oakley rep on the phone but they can't and do not want to help me with anything as they are sending me to deal with LensCrafters and do not want to take ownership of this issue.
Chatting with "Customer service" on the email it is useless and frustrating as they only reply with kind of apologies but do not willing to help in any way.
This kind of attitude and service is what made you to lose another long time customer.
I know you don't care, but I will look for a company that is not own by Luxottica.

I ordered a pair of sunglasses from Oakley.com online store on July 27, 2018 (Order number: H00156141139) for 225 US dollars. I used PayPal express checkout as a mode of payment and as soon as the payment went through and I saw the order confirmation page, I realized that my shipping address and email address has been extracted from my Paypal account which was old(I recently moved to a new place and my university email address was not accessible anymore).

As soon as I realized my mistake, I shoot out an e-mail to Oakley's customer service team at this address - [[protected]@oakley.com]. My request to them was simple - just update my email address (which they will use to communicate with me) and my shipping address. They replied telling me that this was not possible and the only way is to request cancellation by calling their phone number and then replace the order. No problem, I called their phone number [protected]) and a very disinterested and lazy sounding employee told me that it was not possible to cancel my order as it is a custom order (choosing a frame and lenses of your choice make your order a "custom" order). I am quite sure that there was no such disclaimer on their website that custom orders cannot be cancelled or returned. Other than that, why is it so difficult to cancel the order which was just placed a few hours ago. Even the order confirmation page showed the estimated delivery time to be in 2 weeks. So, I am sure it is not like my custom sunglasses have been already assembled and shipped. I can understand the difficulty in canceling the order that was already shipped but it was not the case here. Seems to be a well-planned way to loot uninformed customers like me. They won't cancel the order, neither will they update my email and shipping details associated with this order. So there is no way if that order is ever going to ship, I am going to receive it or even know anything about it.

I had an email chain going on with their customer care team and every reply comes from a different person and unfortunately, none of them is willing to help. All their replies are standard template replies with no consideration for what the customer is asking. My request to them is quite simple - just CANCEL MY ORDER but what I get is the same template replies that they are looking into the matter.. looking into the matter. I don't understand what kind of investigation they are doing in this simple matter.

After this experience, I have no desire to ever own anything from Oakley because things can go wrong with any product and I have no patience to deal with these disgusting, lazy, insensitive and undeserving people who call themselves customer care executives in my life ever again. Shame on these people, they don't deserve a job like this. Or they don't deserve a job at all with this kind of behavior.

I received a pair of Oakley Hollobrooks for my Bday last August, I had no receipt after 3 months booth lenses popped off I took them to Oakley store where I believed they were purchased and the manager stated since I didn't have a receipt he could give me 25 % off a new pair I just wanted my glasses fixed I didn't want a new pair messed up return policy

Most horrible experience with sunglasses ever! I purchased a $190 pair of Oakley sunglasses- Unstoppable in February 2018. By May the right arm broke off the frame by my simply taking them off. I was like- no worries! I've registered them with Oakley and I have a warranty! I submitted the repair/warranty request with Luxottica/ the company that handles their warranties! What a joke! They refused to honor the warranty claiming it's not a manufacturer defect! WTF? 2 1/2 month old pair of glassses. Real just taking them off!? And I was requested to mail them in at my own cost for review after I appealed their decision. They again denied the warranty. Then I spoke with a supervisor who essentially lied to me! Claimed they had another repairman review and again denied the warranty- not manufacturer defect! The glasses were already returned to me the day they claimed they inspected them again. Liars and cheats! Never again Oakley- take your glasses and shove them where the sun don't shine.

Dear oakley,

Yesterday, saturday june 16th 2018, I spent a day out with my family.
Wearing my sunglasses.
Last night I felt pain around my eyes, but not too much. But it started to be very painful in the middle of the night.
When I woke up this morning, my eyes skin is actually burnt, the skin just under my eyes, the one "protected by my sunglasses"
I put sunblock all day long yesterday, but of course not on my eyes!

My face is swollen, and so painful.
I bought this sunglasses at oakley retail in bali nusa dua by pass - official oakley shop. It was on discount because one of the lens was scratched.. But today I am worry because I do think the lens have a bigger problem and do not protect me at all.
I will have to go to hospital this morning for more examination.

I went to the shop where I bought my sunglasses, they were arrogant and did not listen to me. Trust me I was kind to them..
Today, I want oakley to take responsibility, refund me, pay my medical bill, and send me original sunglasses to protect my eyes.

Contact me at: +[protected] if you have any question
Or
[protected]@gmail.com
Best regards
David bochu

I paid $296.00 for RX glasses and for a week I have been cancelled several times because Oakley continues to make excuses why they cannot get it done. You either can or cannot fill prescriptions. THEY CANNOT. PERIOD. And if not for me checking and assuming that Oakley was a GOOD company and contacted its customers when there is a problem. Nope only if you check your account. So in essence, your money will be spent by OAKLEY and no service.

What a great company mantra! We are Oakley you have the privilege of buying our expensive pieces of plastic. And we are big enough where we really don't care about customer service or you order. We will absorb your issue with the other customers that we haven't screwed yet. Your quality sucks, your service sucks. Good corporate strategy.

4 years ago I purchased oakley pit bull sunglasses. I obtained prescription lenses from Oakley. Total cost was over $500. Within 4 years the rubber sleeves have become sticky and gooey making the glasses unwearable. I am told they are discontinued and I cannot get replacements for the rubber pieces.
It is very disappointing to have the glasses but am unable to use them.
I would like the glasses to be replaced as they are a defective product.

I had bought Radar path vented with iridium lenses and another lens by paying a Bomb thinking this is a reputed company. I was happy with it initially even though it was not a polorized lens.

Recently about 2 years since I purchased I see that a thin layer is getting flaked from both the pairs, I have been consistently mailing Oakley customer service who either respond late or come back asking the same question, or direct me to website which doesn't have a proper field for the country I live in.

I also finding similar complaints all over the net, It feels like the quality standard has deteriorated badly. I am not sure if this is because Oakley has been taken over by luxxotica or because there is some manufacturing defect.

What ever is the case, I feel I paid a lot of money for this product which I expected should have lasted a life time when taken care off (which I have done).

I wish some body resolves this issue for me.

I can be contacted on [protected]@yahoo.com.

Regards,
Rathan. C. K

This refers to the above complaint the sun glasses were purchased from O Vault Legian, Kuta, Bali, Indonasia. The purchase was done against invoice number S18041801017 dated 18/04/18 time 22.53 for Oakley model Forehand Polished/positive Red Ir ([protected]/S009179-27) for IDR 1, 000, 000
At the time of purchase the salesman said that as they are offering discount there is no warranty for sun glasses and there are minor scratches on the lenses which were not much visible. I agreed as I already had one Oakley and thought this can be used as a casual wear.
However to my shock the very next day I could see bubbles ay the inner side of the lenses. As we were there on a holiday I went to the store and showed them the sunglasses. I explained to them that I understand there is no warranty as the piece is on discount. But to get such bubbles on the very next day is unacceptable. The sales man was extremely rude and said he can't do anything as there is no warranty. I requested him to replace with a new piece for which I would pay him the difference but didn't agree and started abusing.
I even kept it for one day and requested him to talk to the store manager.
But next day he gave it back and said the store manager has also refused replacement.
Venkatesh Kashelikar email- [protected]@mkspune.com

My wife purchased a pair of sunglasses about 18 months ago. The film on the glasses is starting to bubble. I was told that maybe this was due to leaving them in the car, which is both disturbing and surprising - the primary function of sunglasses if to handle sun! And in any event, the glasses are always in my wife's carry case. Nevertheless, the local agent is South Africa refuses to do anything about what is obviously a latent defect in the glasses - my pair of Oakley glasses lie on my dashboard every day and they are absolutely fine after two years.

I sent my Oakley frame for warranty replacement, initially they inspect and I was told that the product is from Italy so I need to wait for them to come back. recently they called me and saying that my frame is everything perfect they nothing can do further. My frames cover international warranty this Aussie Oakley really rude talk and abusing the customer, they took 3 months for this outcome. my case no is [protected], this frame hasn't been sent to QA/QC, I explained the issues they are not willing to listen. I bought Oakley frame for reputation but unskilled professionals on board. The faulty spring has been installed.
my contact no is : +[protected]; mail id: [protected]@yahoo.com.sg

Oakley- I'm sure you guys get a lot of compalints beings the size of the Company if the Customer is right or wrong. Just to be clear I'm not one to complain about items Ive purchased or orders that don't always go as well as hoped but a week ago I made an Oakley Purchase order # H00109823916. The order was almost $200 and I have ordered on the low end $3000 dollars in Oakley Apparel for my self this year. I Have always been a fan but after I called Customer Care to get a status update because my items had not been shipped and no email update on why my items have not been shipped. While waiting I had purchased another order and in 2 days it's shipped and all goes well so that's what made me make the call. When I contacted Customer service to ask about my items very respectively I got put on hold which is okay I understand and then told me I couldn't have 3 items that I had purchased because they were gone and that to get those items was luck of the draw. I said ma'am I had almost $200 taken out of my account and the oakley website you had these items available and she sternly let me know that my $ did not come out of my account as I'm looking at my checking account and can see the money put on hold and there for in my eyes it's the same as it not being in my account because I don't have access to it. She very sternly says she will cancel my 3 items and just ship what we have in stock after she contacts one of her leads. I said so I'm not getting all the items that were available when I ordered? And she says NO as I said earlier it's luck of the draw and beins you purchased items that were at a discounted price it's a draw out of the hat. And that is horrible Service. And the tone of her voice was more of an attitude. Does Oakley want customers to place an order that says that's available and take a gamble either they will get there items and have customer reps well a customer rep to be that rude to a buyer that has spent thousands of dollars in my lifetime on oakley products.? I wouldn't think so. This is not about receiving my items at all. I understand things happen but to get disrespected and just tell me what is going to happen with my purchase is asinine. I will have to go to another product other than oakley before I deal with this service again. I have always liked your product. I've got decals on my Ranger Bass boat and a closet full of apparel that if something isnt done to correct this problem in the future or something solved about this than I have no problem donating my stuff to the junk pile. I apologize for ranting but this I didn't expect. This was strictly customer service not your product. Well again I understand that Oakley probably deals with complaints on an everyday basis but this one is legit. Thanks