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Octapharma Plasma

Octapharma Plasma review: Donation process

S
Author of the review
11:20 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I want to donate at the walzem location in San Antonio Texas

I donate usually twice a week

And when I went on Saturday a heavy set Hispanic lady boasted to me that she had been doing this for 40 years I let her know there's only one arm that they can use and usually there's only two people that usually stick me

She then proceeded to shove fast and hard the needle in my arm and then when she didn't get it she proceeded to go deeper

Therefore infiltrating my vein and then I was towed to come back on Sunday

Now I am being told that I cannot come back until Wednesday

And the lady that's initially stuck me did not come over to even finish helping when there was blood everywhere

There were several donors in that location that day that said we saw who stuck you and she does the same thing all the time

There's obviously a problem with this particular phlebotomist if donors are speaking of her methods in the clinic

And now I'm being held accountable because of her mistake

I will be going to donate at another plasma location I will no longer be going back to octapharma plasma

This was the most unprofessional thing that I haven't seen in a very long time

And then to be told that I was given the wrong information on when to come back

Claimed loss: I loss a lot of blood and the fee that I usually receive

Desired outcome: Some feedback on if there was any action taken

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Octapharma Plasma is ranked 35 among 492 companies in the Medical Services and Facilities category