Octapharma Plasma
Reviews and Complaints

Octapharma is not just a plasma donation center; it's a place where you can truly make a difference. The friendly staff, clean environment, and efficient processes make the donation experience smooth and rewarding. The manager goes above and beyond to ensure donors are taken care of, even in challenging situations. The flexibility in operating hours allows everyone to contribute, and the staff's kindness creates a welcoming atmosphere. It's more than just donating plasma; it's about being part of a community that cares and supports each other. Octapharma is where you can be a hero and help save lives while feeling appreciated and valued.

Went into today after not having donated in a couple years. Went through the process which took about 2 hours for the physical etc. as a new donor. Got sat immediately with Molly. She was so polite, kind, and tentative. Would recommend this location to anyone!

I went to Octapharma for the first time and my Medical Screener Dazya was extremely kind and efficient! She led me through the process clearly. Another person who made my experience positive was Nurse Khyana. She conducted my physical exam and was quick and thorough.

When I come here I prefer Faith to stick me because she is the best at what She does And I never have a problem. And also Not only is her apearsnce beautiful She is gorgeous on the inside A wonderful human being she makes me look forward to the next visit. I absolutely love her she's great!

This place is great! Everyone is very nice and helpful and they make you feel comfortable. I had Meredith as a sticker the first time I was here and she was very personable and nice. Amber is also great as I have dealt with her several times. Overall awesome experience. I recommend this place highly if donating plasma!

Octapharma plasma is very friendly and professional. I have PTSD from an assault and they are extremely patient and understanding as well as respectful of my needs especially when prescreening. I have white noise syndrome and have to wear ear plugs when screening. They work with me as best as they can toske both the prescreening and donating process as comfortable and easygoing as possible. I appreciate their empathy and compassion.

Hi my name is Leah Villalobos and I donate plasma for extra cash on the side and when I went to Csl plasma no one was able to stick me, and I thought it was my fault maybe my veins weren't capable, and I wouldnt be able to help save lives, however, that couldn't be further away from the truth because when I went to Octapharma it was no issues! Everything from initial registration to the complete donation was very Swift and it was a smooth process, and YDALI who is the supervisor over donation Department she is absolutely amazing her personality is so bubbly and nurturing she took all my fears away and she is a sticking expert! YDALI WAS ABLE TO DO ANY ARM WITHOUT ANY PROBLEMS, AND Steve was also a great screener he had conversation that made me feel naturally comfortable. The staff in general was amazing.

I've been donating for a couple of months and started to pick up the extra cash no it goes against my religious beliefs to give out my bodily fluids to scientists to play with. But because of the economy because of my economic standing unfortunately I have to donate. All because I noticed a discrepancy in the system that a donor who came in 5 to 10 minutes after me got to be seen before me and this happened on multiple occasions. So I decided to bring it to corpus attention calling the customer service line and doing the complaints. I was promised to follow it by corporate within 24 hours and because a week has lapsed I decided when I go into donating to ask the attending director. That individual gave me the death stare so I decided to complain against him however upon my return to donate I was no longer able to donate. Major coincidence I think not America is unfairly dealing with their consumers and customers and because they haven't been sued they think it's okay to do while I'm here to tell you I will fight for what was done to me cuz now I was not able to pay my phone bill so regardless while Wolfgang Marjorie gets to make $600,000 and you're a German billionaire and in America on land that was stolen for my ancestors making make sense.

Octapharma Plasma is such a fantastic place! I can't express how much I love going there for plasma donation. It's such a reliable source of income for me and my family, and a great way to earn extra cash aside from our jobs. We go there twice a week, and it has become a regular part of our week.

What's even better is that the staff there are absolutely amazing. They are all so friendly, welcoming, and make the whole experience so much more enjoyable. We've gotten to know them quite well over the months of going there, and it really feels like a community to us. They always make sure we are comfortable during the donation process, and answer any questions we may have.

One of the biggest perks of going to Octapharma Plasma is the extra bonuses they give to donors. They often have special promotions going on that allow for bonuses to be earned, such as extra money for completing a certain number of donations. They also have various programs that offer rewards such as merchandise, snacks, and gift cards, which is always a nice little treat after donating.

Overall, I would absolutely recommend Octapharma Plasma to anyone looking to donate plasma. It's a great way to earn extra income, and the staff and perks make it an enjoyable experience. I couldn't imagine going anywhere else!

! She takes the time to chat with donors and makes sure we are all comfortable. The waiting area is clean and well-organized, and the process to check in is quick and simple.

The screening process is thorough but efficient, ensuring the safety of both donors and recipients. The medical staff is knowledgeable and compassionate, and they clearly explain each step of the donation process. They go above and beyond to make sure that we donors are comfortable and informed throughout the entire process.

The donation process itself is relatively painless and takes only about an hour. The beds are clean and comfortable, and the staff checks on donors frequently to make sure everything is going smoothly. They also provide snacks and drinks afterwards, which is a nice touch.

Overall, I have been very impressed with Octapharma Plasma. The staff is amazing, the facilities are clean, and the donation process is easy and painless. Plus, knowing that I am helping someone in need makes the whole experience even more rewarding. I would definitely recommend Octapharma Plasma to anyone looking to donate plasma.

Octapharma Plasma is a top-notch business that offers great services to its customers. The staff here, particularly the girls on the floor, are always busy and constantly striving to provide the best customer service possible. They are incredibly patient with everyone who walks through the door, no matter what their needs or questions may be. And when the waits get particularly long, their calm and reassuring presence is a great comfort.

But it's not just the frontline staff that make this business so great - the management here is also top-notch. They are always on top of things, making sure that everything runs smoothly and that customers are happy with their experience. They are attentive to feedback and always looking for ways to improve, which is a great sign of a business that truly cares about its customers.

Overall, I would highly recommend Octapharma Plasma to anyone looking for great plasma services and excellent customer care. Whether you're a regular donor or a first-time visitor, you'll be sure to feel welcome and well taken care of here.

My personal experience with Octapharma Plasma was beyond horrendous and it definitely left me shaken. To put it bluntly, I was completely drained of blood within an hour of my appointment. To my dismay, the staff attempted to inject an additional needle into my other arm to extract fluids until the point where I blacked out in the uncomfortable chair. To say it was an unpleasant experience is an understatement.

Sadly, the consequences of the plasma donation carried on post the nightmare ordeal. It has been three days since the donation, and I still feel unwell. Almost too nauseous to move, I feel completely void of energy since I left. It's too soon to know the long-term implications of the process, but the injection site where the needle was implanted on my arm has turned a solid purple color.

I understand that donations of plasma are essential in supporting people with life-threatening illnesses, but the decency in convalescing the donor should also be paramount. It was a painful experience that I regret and it makes me wonder why I even volunteered to do it in the first place. I would not recommend Octapharma Plasma to anyone based on my unpleasant experiences.

As a previous donor at Octapharma Plasma, I have had some very negative experiences that have left a sour taste in my mouth. Despite the owner's apparent love for positive reviews, it seems that his priority lies solely on that rather than on the well-being of the donors. Negative reviews are seemingly just ignored and no attempt is made to rectify the situation.

Additionally, the phone lines seem to go unanswered and the wait times in the clinic are often unnecessarily long. However, the biggest problem I faced was the supervisor who happened to be a Latina woman. In my experience, she was extremely rude and had a terrible personality. I was disheartened to see someone with such negative qualities, especially in a position that involves working with people. I strongly feel that she should be terminated and not be employed in any job that involves dealing with people.

I truly wish that I could give Octapharma Plasma negative stars because I doubt that I will ever go back to that clinic again. It is disheartening to see clinics that don't prioritize their donors and I urge them to take a hard look at the quality of service they provide if they wish to retain any customers in the future.

Hi there! I have been donating at Octapharma Plasma for around seven years now, and I must say, overall, I have had a positive experience. The recent raise in donation pay was definitely appreciated, but I was a bit disheartened to find out that we were now expected to donate around 200 extra units without any additional compensation. To me, this felt like a bit of a letdown, as we are all taking time out of our busy schedules to donate and help those in need. Additionally, I noticed that it was taking approximately 1.5 hours longer to donate, which was a bit frustrating. When I expressed my concerns to an employee named Jennifer, I felt a bit brushed off, which made me consider finding another plasma donation center.

Now, I do want to acknowledge that plasma is in high demand, especially with the ongoing pandemic affecting so many individuals. While it is crucial that companies like Octapharma Plasma continue to encourage donation, I think it's equally important to ensure that donors feel valued and heard. After all, without the dedicated donors who come to give plasma, the company couldn't operate.

Overall, I appreciate Octapharma Plasma and the important work they do. I would just encourage the company to remember that it's the people who make the difference - those who donate and those who work there. By prioritizing the concerns and experiences of donors, I think Octapharma Plasma could continue to improve and make an even greater impact in the lives of those who rely on this life-saving resource.

When I arrived at Octapharma Plasma, I was disappointed with the rude and inexperienced staff. While not all of the staff members were unfriendly, there were enough of them who were that it left a bad taste in my mouth. I watched as some of the staff struggled to find veins on donors, resulting in multiple failed attempts and frustration on both ends. This led to some people being turned away and told to come back another day, which was inconvenient and a waste of time for everyone involved.

Moreover, calling the center and speaking to staff members over the phone was also a frustrating experience. I was met with rudeness and an unhelpful attitude, leaving me even more disappointed in the level of customer service provided.

To make matters worse, I have reason to believe that I contracted a bacterial infection from the center, which has now resulted in my permanent addition to the "can't donate" list. A single staff member, who was unpleasant to interact with, colluded with her friends to lie for her and caused me to suffer the consequences of her actions.

Overall, my experience at Octapharma Plasma was disheartening and upsetting. While I appreciate the importance of plasma donation and the potential benefits it can bring, the staff at this particular center need to work on improving their service and behavior towards donors.

It is with a heavy heart that I share my personal experience with Octapharma Plasma. On November 12th, 2021, the company implemented a new donor withdrawal requirement that has left me feeling uneasy about the safety and ethics of plasma donation. As a regular donor, I was shocked to learn that they are taking an additional 190MLs of plasma, bringing the total combined withdrawal amount to 990MLs. This is nothing short of greed and raises serious concerns about the company's commitment to the well-being of donors.

Plasma is a vital component of many medical treatments and is essential for the production of amino acids needed for metabolic reactions in the body. However, the additional withdrawal amount places undue stress on the heart and kidneys, which must work harder to replace the lost fluid volume. For those with undiagnosed heart conditions, this additional stress can be potentially fatal. While everyone's body is different, these risks cannot be ignored.

Octapharma Plasma may try to sell the idea of saving lives, but I ask who will save your life if you suffer adverse consequences from plasma donation? As a donor, I have taken all necessary steps to rehydrate and maintain a healthy diet and exercise routine, but I am still not at 100% two days post-donation. It is clear that Octapharma Plasma does not prioritize the safety and well-being of donors and should not be trusted to handle plasma donations.

I urge all donors to reconsider donating at Octapharma Plasma and instead seek out safer and more ethical options. Please know that your health and safety are paramount, and it is not worth risking these to donate to a company that does not prioritize them. Your well-being and life are worth more than Octapharma Plasma's fleeting profits.

Hey guys, I just wanted to share my experience donating plasma at Octapharma Plasma. I've been donating for a few years now at a couple of different centers without any problems, but unfortunately that's not the case with Octapharma.

During my donation, something didn't feel right and my arm started to bubble up. They had to take the needle out and apply ice, which has happened to me before at this center. I've never experienced this at any other center I've donated at. They tried to switch arms, but because it's not my usual arm, they had trouble finding a vein. They told me to let them know if I was in any discomfort or pain, which unfortunately I was. However, when I tried to communicate this, the woman who came over was incredibly rude to me. She didn't seem to care that I was in pain and instead threatened me with a deferral if I stopped donating. This has never happened to me before and was incredibly frustrating.

I was there for two hours, got stuck in both arms, and my other arm is still hurting me. They didn't even pay me for my time and discomfort. I felt like they didn't care at all about my well-being and just wanted to rush me along. It was a really frustrating experience and I don't think I'll be donating at Octapharma again. I hope they can improve their customer service and treat their donors with more care and empathy.

I recently had an extremely negative experience while donating Plasma at Octapharma in Arlington, Jacksonville. Despite being a regular donor for over four years, my wife and I were treated very poorly on this visit, leaving us with no desire to ever return. We were accustomed to friendly staff who we had come to know over the years, so it was shocking to be met with such mistreatment.

The main issue arose when supervisor Kim inexplicably decided to handle my needle insertion. It quickly became apparent that she was not skilled in this area, as she continuously poked my arm with the needle, causing me tremendous pain. Despite my complaints about the pain, Kim seemed to intentionally cause harm and made the experience beyond unpleasant. Even worse, the manager, Malcolm, was present during the entire ordeal. Rather than intervene and take action, he instead chose to defend Kim and silence my complaints. It was a clear case of an unprofessional manager and a rude and disrespectful supervisor.

The whole incident left me feeling completely disrespected as a donor and human being. I arrived at Octapharma to help contribute to their business, and instead, I was treated to rudeness and a painful experience that was not my fault. Kim and Malcolm were both insensitive to my needs and were completely unprofessional. My trust in Octapharma as an institution to provide proper donor care was completely shaken by this experience.

I strongly advise Octapharma to take action to resolve this situation and prevent it from happening to any other donor. Rest assured, I will be pursuing legal actions to ensure no donor experiences this kind of behavior in the future.

I've been donating for years here. I came in today at the Terre Haute, Indiana location. Everything began as normal. Then there was a high pressure alarm I'd never seen. The attendant tried adjusting the needle, blood spattered on both of us but it began flowing again. Then a second time. This time she couldnt get it resolved. Second, senior attendant came over to adjust the needle and actually made it worse, so bad that I was in immediate pain. She simply taped it back in place, told the other attendant to switch arms and just left me there in pain. First attendant stuck second arm and things began moving again. Half way through I get a no flow alarm. The attendant tries to resolve, unsuccessfully. She asks for help from second, senior attendant to no avail. Eventually this evolves to another high pressure alarm. First again asks second for help. Second makes no effort to come over and instead tells her that's it, to stop and give me saline and I'm finished. First has issues with equipment and asked for direction. Second yells something from across the room. It doesn't work. Finally first crips my line, blood still in the line and without me receiving any saline, removes the needle and wraps me up. They tell me to drink a gallon of water the night before next time, as if this were entirely my fault. Second then proceeds to direct first to only give me half pay.

In all my time donating, I've never had an issue like this, but I've also never had a service issue like this either. My left arm is wrecked. It feels like second went in and through my vein. There was tremendous pain involved today that no one attempted to even apologize for or immediately resolve. I had blood all over both arms. My right arm is now bandaged up as well. Either the equipment malfunctioned or there was operator error involved to where I didn't even receive saline back into my system. Then they imply basically that this entire thing is my fault. All this in addition to my time, and my compensation is now being docked by 50%. I don't think this is okay. Particularly as loyal as I have been to this company.

Donors should never be made to feel this way when it's their body they're giving up.

This is a warning for those donors or perspective donors of the Jacksboro Highway location of Octapharma Plasma. Beware of Katie and Management's lack of empathy and ability to take responsibility for their poor training of employees such as Katie. Friday night I went to this location to Donate. Katie put the Needle in the wrong direction of the vein in my right arm and when she did this it created swelling and pain from the elbow down to my wrist. In other words my vein was going left and right and she put the needle up and down. When she came over to remove the needle and seen the pain and swelling that was beginning to form... She proceeded to tell me that everything was caused by the machine but she also told me that my veins was going left to right and nothing normal up up and down for some reason. But if she was trained properly she would have known that or at least she would know which direction to insert the needle. She would not let me take the ice pack home as I told her it would take me a couple hours to get home but that didn't seem to matter if she said it was company policy that no one can leave with the ice packs. Over the weekend they are proceeded to discolor swell and be painful. I was still agitated for a response and lack of concern of everyone especially after a phone call to one of the nurses and all she wanted to know is if I could come in and she could take it make notes on the arm. I told her I don't drive and that I asked her for a fax number and she refused to give me one. So I found the fax number online to corporate and faxed over a bunch of pictures that I take it of the arm and elbow area what the brief email of what transpired with me and Katie as well as management that night. At a local hospital near my home. The ER doctor performed an ultrasound and confirmed that my brain had been severed by the needle which Katie had inserted as well as the fact that she also went too deep into the arm creating even more I have a problem regarding bruising and discoloration. I was told that I cannot donate if I choose to go back for at least another 6 weeks and that the discoloration will go down to my fingers before it's no longer visual. Today I went to Jacksboro location and met with the assistant manager as Clifford the manager was not available. I did see that Katie was there working so they hadn't done anything regarding her position with the company at that time. However it was told that they were going to be talking to her later in the day. I suggested that they remove her because I did not want any future donors or even any current donors to experience what I've been through the last three or four days and they said they would have to investigate before they made any final determination. As far as empathy or understanding especially me being a senior there was none all they offered me was an Express pass and to maintain my current rate of pay. So that is why I'm writing this review tonight. Please beware of the management as they don't really care about you as a person only what you can give to them financially as far as plasma. They don't want to be held accountable for any mistakes their employees make as well.

AWFUL HUMILIATING EMBARRASSING DISRESPECTFUL EXPERIENCE!

I unfortunately visited this place just yesterday. I'd a friend with ne that I'd recommended the Octapharma plasma center in Conroe, 2. We arrived a little before 3 pm. Strangely, the doors were locked. Inside of the building, we could see staff members towards the back of the building inside. They were in uniform and talking amongst themselves. Being that I've visited this place many times before, and on the door, as on the internet business site, stated that the hours of operation r from 7am 2 5pm, I was somewhat confused. I looked toward the congregation of employees inside the building, attempting 2 get someone's attention. One of the employees looked in our direction and gave a hand gesture signal 2 indicate that the business was closed. A woman walked out and said that because of the weather, they'd experienced a blackout. The woman was not an employee. At this point, I began 2 ger upset and started saying, as I'm walking 2 my car, how ridiculous this is. There were no signs on the door and none of the employees gathered around in conversation felt it necessary 2 come and let us know what was happening. A simple " we do apologize 4 the inconvenience however, as a result of the inclement weather, we've unfortunately had a blackout. Again we apologize 4 the inconvenience however, we will open back up?". This gets really bad when I do go back 2 donate. I entered and signed in. I was asked 2 come 2 the back and speak with someone by the name of John. Though I later asked 4 his last name, the employee could only tell me that all she knew was that there was a letter G on the office door. Wooow! So the gentleman by the name of John gets me in an office, accompanied by a woman who's an employee with a frown on her face (I've yet 2 know her name). I'm sat down and, essentially, verbally attacked! He basically was asking me why I was causing trouble and creating commotion, using profanity etc. I told him I did no such thing. The woman in the room said that I was using profanity but when I asked her if she heard me, she said she was told by another employee that I did. My reply was " so the answer 2 that question is no". I told John that I don't use profanity. I was outside and they were inside. Instead of John asking me what happened, recognizing that there was a problem and asking me what could we do 2 rectify the problem, John instead proceeded 2 tell me about how he grew up here and knew everyone important, he promised the mayor that this plasma center would not be like those in Houston. He said, "those centers r where the junkies, drug addicts, homeless and all the people that the city doesn't want". Yes, this is exactly what he said. Who exactly r the people that the city doesn't want, and furthermore who or what criteria determines this? He also told me that he had the right 2 refuse service 2 me. Now keep in mind that all of this was said and done, and I was never asked what happened or 4 me 2 give an account of the "incident" before John's threats, judgements, name dropping and the utmost unprofessional, degrading, humiliating, unwarranted behavior toward me that I've ever experienced in all of my 51 years of existence. Being a man of color, I've had many experiences resembling but not as bad as this one. It's something one never gets used 2. Even in the end after I told John what actually happened, his stance was that he had 2 protect his plasma center not that he would speak 2 his staff about proper public relations etiquette or any kind of apology 4 the way his staff handled the situation or even 4 threatening 2 refuse me service before hearing what happened but a resolve 2 let me know who he was, who he knew and what he would not tolerate. In my opinion, none of this information was not, in any way, necessary, relevant 2 or applied 2 me. What a horrible experience! I was ostracized, vilified and crucified 4 pointing out what I believed 2 be a flaw in this operation.
I do have a few names that were like pulling teeth 2 get and will update this review depending on how Octapharma corporate handles this.

Hi my name is Debra Parlantemy phone # [protected] born 07/31/57 I temporary live at a motel by the month montgomery Alabama octapharma is 2 min from me i donate at csl but its too far. i went to octapharma n they denied me bcause my address is at a motel is this how people care about saving lives bcause of an address at a motel ☹️😞

My name is Merilyn Flor I ve been going to octapharma since June 29 the 1st time I went I got paid the correct amounts I had an incident that the girl who was taking out the needle hurt me when I got home my arm was super bruised I went a couple days later and the girl said I could not be seen bc my arm had still bruises I went 3 days straight in a roll and could not donate but when the bruised went down I continued on going.. On my last visit which was yesterday the front girl who weighs me I asked her how much am I supposed to get today she said $90.00 which I was under the impression that it was 90.00 after I donated the girl who takes off the needle said I was getting 65 I ask to speak to supervisor. He said there is nothing they can do about the money . And gave me 2 express pass and sent me on my way.. when I donated I feel good I can help save someone but when I am told one thing and turns out to be something else.. it upsets me, not to mention it was clearly octapharma fault so I'm claiming my $90.00 I received $65.00 I'm requesting my $25.00 be given to me because ur employee hurt me I complained to the manager on duty so why am I being the one to pay the price.

Thank you in advance,

Marilyn Flor

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