One Two Cosmetics’s earns a 1.0-star rating from 5 reviews, showing that the majority of beauty enthusiasts are dissatisfied with their cosmetic products.
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one two eyelashes
I emailed this company three times with no reply as yet!
After long deliberation, due to the fact that this is a expensive purchase to make for magnetic lashes, I went ahead and treated myself to a pair.
On arrival the box came broken and the eyelashes were all over the box. ( not the way I expect to receive a high end product)
To date I have not received any communication to date, which I find very unprofessional.
one lash is separated and must have been moved during packaging process.
I have received today my first order of 2 boxes of one two cosmetic lashes products. Thank you, very excited-great packaging very presentable but when I open one box, one lash is missing, I found it stuck along the side and couldn't retrieve it. The carton must be glued and could not pull out lash out, worried that it will be damage.
Anyway, thanks for everything. All good!
Hello Beth. I am Emily from One Two Cosmetics. I am sorry to read that you did not receive the full order you were promised and I would like to issue a replacement order for your trouble. Please contact me at [emily][at][onetwocosmetics][com] so I can get this replacement to you right away.
original full lashes
I ordered these lashes and got them in a timely manner. I tried and tried to apply them and wear them, but had no luck. So, looking at the invoice that came with it, it said the Return Policy: 60-day money back guarantee. I kept them and tried again. After realizing that the full lashes (as opposed to the accent ones) were just not for me, I called Customer Service to get return instructions. I was informed that it was a 30-day money back return policy. I told them that I had my invoice in my hand and that it said 60-day money back guarantee. The representative said they would not take them back. My call was on day 31, by the way. This is very deceptive business practice...put one return policy on the invoice and then when one calls, get something else and not be able to return. I tried another brand of magnetic lashes, much less expensive and available in the grocery store. I will be complaining to the BBB. This is unnecessary and uncalled for and poor customer service. Liars and cheats are good descriptions of this company.
I got an email with a return authorization to return these. The return policy has changed. They should update their invoices. In the meantime, honor what the invoice says...appears they are doing this for me. Buyer beware.
Hello Jemer. My name is Emily from One Two Cosmetics and I am very sorry to read that our customer service representatives did not provide you with the excellent experience we pride ourselves on. Katy Stoka and One Two Cosmetics are committed to manufacturing high-quality magnetic lashes and revolutionizing make-up techniques. However, I am happy to read that your original invoice stating a 60-day money back guarantee was honored. I would like more information about your phone and e-mail interactions so I can forward this to our customer service department and ensure this never happens again. Please e-mail me at [emily][at][onetwocosmetics][com] so I can immediately issue a full refund and make this right.
Is One Two Cosmetics Legit?
One Two Cosmetics earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for One Two Cosmetics. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
One Two Cosmetics has registered the domain name for onetwocosmetics.com for more than one year, which may indicate stability and longevity.
Onetwocosmetics.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Onetwocosmetics.com you are considering visiting, which is associated with One Two Cosmetics, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for One Two Cosmetics have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- There was some difficulty in evaluating or examining the information or data present on the onetwocosmetics.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Onetwocosmetics.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The onetwocosmetics.com may offer a niche product or service that is only of interest to a smaller audience.
magnetic eyelashes
On August 12th I placed my order for magnetic eyelashes from, what I thought, was a company that appeared to really care, was new, was innovative, and was located in California (not some foreign country). I was happy when two days later I received an email stating that my lashes were 'on their way' and I was issued a USPS number. After four days of no action whatsoever on the USPS number I sent an email to OT. Samantha responded saying it takes 5 to 9 business days to receive the product. I understand 'business' days so I waited the full 9 days which upon I never received the product. I then called them and though the company is located in Chatsworth, California, the woman I spoke to said she was in Utah (I guess that's better than India). She said my order was stuck in the warehouse (you think?). She said she did whatever and that I should receive the product in 5 to 9 business days (?!...again?!) What if I placed the order for lashes and received them and then told YOU that YOU would receive the money in 5 to 9 business days? UPDATE, it's been two business days since my phone call to Utah and there has been no activity whatsoever on my USPS number. I read reviews on the other magnetic lash companies with people claiming they were scams...I think you can add this company to the list of scams.
Katy Stoka, President of One Two Cosmetics touts on the order form, "orders usually processed within 24 hours." I ordered my eyelashes on August 12th and to date I have not received them. Ms. Stoka, this is false advertising. I have contacted OT first by email whereby Samantha told me it takes 5 to 9 business days to receive the product. I waited the full 9 days after I received a USPS shipping number that, even to date, has never had any activity on it. Then I contacted OT by phone and even though OT is located in California this woman who answers their phones was located in Utah. She said my order was stuck in the warehouse and it would take 5 to 9 business days, so much for wearing the eyelashes for my birthday celebration. Yesterday I received an email order from OT showing my 'order was being processed' and they show the $65 was discounted. Ms. Stoka, to date I have not asked for a refund or a discount I just wanted the eyelashes, which, to date, I still have not received and show no indication that they are on their way. How can you run a business like this and expect to be successful? Can I just get the eyelashes, please? I should not have to wait another 5 to 9 days either. I even received an email signed by Ms. Stoka asking my to rate my new lashes...what new lashes? Apparently Ms. Stoka does not know what goes on in her own company. Please, just send the lashes!
Hello Daleas. I’m Emily from One Two Cosmetics and I’m very sorry to read that you feel we are a scam and that you were not able to wear these lashes for your birthday celebration. One Two Cosmetics is a reputable company founded by Katy Stoka committed to manufacturing the best magnetic eyelashes for our customers. I regret that you did not receive your order within the 5 to 9 business day timeframe and would like to issue you a full refund immediately for your trouble. Please reach out to me at [emily][at][onetwocosmetics][com] so I can personally look into your order and find out what happened.
one two lashes
I was browsing Facebook a few weeks back and came across One Two Lashes aka One Two Cosmetics. It featured magnetic lash strips which would seem like a God send for any of you wearing falsies or getting lash extensions.
I went on the site and looked it over and decided to order.
The price is $69 per set, and according to their site, if you use a referral code, your friends get 10% off and you get a free pair of lashes.
None of what they advertised was true. Not only did I not receive a free pair, but my lashes ended up being on backorder and I was never notified about this delay. My original order confirmation told me they'd be delivered on March 14th, and after several days of waiting, I decided to call.
Customer service doesn't seem to know much about what's going on, and although the company posts that their in the US, my guess is that their products come from China which is the only reasonable explanation for that kind of delay.
After speaking to a rep, she gave me 10% off and told me the order would go out the next day. Well, it didn't. No email came in and no one notified me of any delays. I had to call again, waited 7 minutes to get an answer and was told that there was a 4 week delay on orders.
Overall, this company displays a complete lack of credibility, organization and professionalism. Their ads are misleading, they are unprofessional, and completely disorganized.
Not only that, but when customer service contacts you, the phone number displayed is incorrect, which I had to tell customer service about once I finally found the right number.
I would never refer another person to ordering from such an unprofessional brand, and would never use their products based on my experience alone.
What a waste of time and money!
Can i buy tweezer like this ? I live in Thailand.
Danielle is the representative I was unfortunately given when I reached out requesting a return. She ignores your emails and I am quite frankly convinced she is trying to ignore me in order to go past the 30 day return policy. They are a terrible company with terrible customer service and TERRIBLE PRODUCTS! The magnetic lashes had lashes falling off during my FIRST ATTEMPT to apply them, and when I say attempt that is because they are impossible to apply. I have used other brands that were better and cost half the price if not less.
Please don't buy from this company and if you do, abandon all hope if Danielle is assisting you with your return or complaint.
Hello Kandros. My name is Emily and I am with One Two Cosmetics. I am sorry to read that you did not receive excellent customer service from our e-mail representatives. I will be personally forwarding this to our customer service department to look into this issue. I would like to issue you a full refund without need for return immediately. Please e-mail me at [emily][at][onetwocosmetics][com] so I can receive more information about your customer service interaction and your defective product.
14th today, no movement on the us tracking website, no reply from the company. Great job guys.
Hello Gulya. I am Emily from One Two Cosmetics. I deeply regret that you have not experienced the superior customer service that we pride ourselves on. Our shipping timeline for international orders is 14-21 business days and I am sorry that our product did not reach you within the expected timeframe. I will notify our customer service departments to ensure that this lack of response never happens again. I know quite some time has passed since you left this review, so I would like to make sure that you do not have any outstanding issues. Please e-mail me at [emily][at][onetwocosmetics][com] so I can have more information regarding your order.
Same here. I live in Canada, should be fairly close to US, so why this is all so painful?
My order was shipped on 20th of June. No movement regarding the tracking since 30th of June. It is the 8th of July today, no response to my email about the status.
Also makes me think it is a scam. Is it One Two?
I have ordered a few times from this company and never had a problem.
About a month ago I placed another order and credit card was immediately. I have yet to receive my order and called 3 times only to be told will get within 2-7 days. I emailed no response back. If
Hello Lisa. I am Emily from One Two Cosmetics and I am deeply sorry to read about your frustrating experience with our customer service. Customer service is our number one priority and I am sorry your experience did not reflect that. I would like to get more information from you and issue you a refund for your trouble immediately. Please reach out to me at [emily][at][onetwocosmetics][com] so I can get this started right away.
My name is Chris Mahoney and I live in Canada. I also experienced a delay in shipping when I was to receive your lashes, to be exact it took up to two weeks. Also with the exchange I paid double for the cost of the lashes as I also had to pay more for shipping/duty when the lashes arrived. Once I received the lashes I was excited to try them only to be severely disappointed. You claim the fit is universal. Not so! Since they do not have a curve to them I was not able to get a close fit to my eye no matter how much I tried. Also being gentle in removing the lashes never prevented them from falling apart. I followed the instructions on how to remove the lashes however they were so difficult to separate the lashes pulled off at the ends. In order to return to them would cost me too much in shipping costs so I have now lost out on $125.00 cdn. due to my stupidity. Oh well lesson learned. I'm sorry but I cannot rate your product as high quality. I think the concept is great but you need to rethink the shape of the lash and durability.
Hi Chris, my name is Samantha with One Two Cosmetics. I am truly sorry to hear about your experience thus far, but am excited to inform you we now have new full-coverage lashes that I think might solve the issue you were having with our half lash.
I have a few tips and tricks to help you get the lashes closer to your lash line, simply email me at samantha@onetwocosmetics.com Thank you, I hope to hear from you soon.
Hi, I'm Bradley in Sydney, Australia and I am now getting calls through to my personal mobile from ladies who are trying to reach One Two Cosmetics on [protected].
The [protected] number is a US based number, so it won't work to call them on that number in Australia.
I have no idea how or why [protected] is coming to my personal mobile phone in Sydney, Australia, but regretfully, I am not One Two Cosmetics customer service and I cannot assist you with your missing lashes.
Hello Bradley. I am Emily from One Two Cosmetics. I am sorry to read that our customer service line has somehow redirected calls from concerned customers to your cell phone. I will forward this to the necessary people to look into this and make sure this does not happen again. Feel free to reach out to me at [emily][at][onetwocosmetics][com] if you are continuing to experience this problem.
I ordered the original lashes a month ago. The lashes were shipped to my apartment complex and determined as undeliverable because the company did not put my apartment number on the package. I called the company and was assured they would send me a replacement package right away. 2 weeks later I called again and was told a replacement package had never been sent and I would have to reorder! I did, and was assured my apartment number would appear on the package this time. Today my tracking number says undeliverable and my post office had to send the package back again because there was no apartment number on it. Awful customer service! Very frustrated and will not order again.
Hi Lisa, I am truly sorry to hear this! I really want to make this right, so please email me personally at samantha@onetwocosmetics.com and I will do whatever it takes to get your lashes to you.
TERRIBLE COMPANY. Ordered>nothing arrived>called>response "oops we forgot your order". waited>nothing arrived again>called>response "oops we forgot your order"...ARE YOU KIDDING ME? Customer service rep was absolutely incompetent. I tell him to cancel. 2 weeks later, my account is charged without my permission. Called and they offered no good explanation or apology. Tell them to refund immediately and remove my credit card from their system and they say they can't do that and there's no reason to worry because they can't charge the card without my permission...UHM so exactly what just happened cannot happen? Customer service people do not listen and have no common sense. Terrible company. POSTING THIS EVERYWHERE. Buyer beware
Hi there, my name is Samantha with One Two Cosmetics. I am really sorry to hear about your experience, and I am glad you brought this to our attention so we can make sure it does not happen again. I would like to offer you a free pair of lashes for your trouble. I know that this will not make up for the aggravation, however I hope that you will still decide to try the lashes because I am absolutely certain you will love them! I would really like to hear more about your experience, including who you spoke with, so I can look into this further for you. Please email me directly at samantha@onetwocosmetics.com so I can help! I hope to hear from you soon!
Yes I order a pair back in February. Little did I know the hassles I was about to endure! It First started when
My One Two Lash's were about a week late. From there I tried to call costumer service to only find out they have the wrong number posted! Once I found the right number I obviously let their customer service department know that their phone number was incorrect, I am sad to see it still is. They then let me I was on backorder. I went threw two more dates they gave me before Finally receiving my order
I Loved the Lashes from the very first time I tried them on. So I immediately shared my Referral link on social media with over 100 other women! I know for a fact 11 women order lashes threw my link! One two only notified me about 5! I still didn't receive a single free pair! Yesterday June 6th 2017 I shared my link with a friend and she let me know my link no longer worked! I was never given any notice before or after that One Two was going to stop the referral program! So now I not only can not get the 2 free pairs of lashes I am owed probably more but I can't even get 10% off my next order! Even after all the business I sent them which isn't much for a company but decent amount coming from 1 woman!
Hi Patricia/Kathleen, my name is Samantha with One Two Cosmetics. I am so sorry to hear about this. We were so surprised by the incredible demand for the lashes and are so sorry for the back order. I am happy to announce that we are now off the back order, so everyone can start enjoying their lashes right away! Because of the back order, we could not continue with the referral link, I hope you understand. I want to personally send you your free pair of lashes, so please email me at samantha@onetwocosmetics.com so I can make this right. Thank you, I look forward to hearing from you.
One Two Cosmetics Reviews 0
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Overview of One Two Cosmetics complaint handling
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One Two Cosmetics Contacts
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One Two Cosmetics phone numbers+1 (800) 424-9118+1 (800) 424-9118Click up if you have successfully reached One Two Cosmetics by calling +1 (800) 424-9118 phone number 0 0 users reported that they have successfully reached One Two Cosmetics by calling +1 (800) 424-9118 phone number Click down if you have unsuccessfully reached One Two Cosmetics by calling +1 (800) 424-9118 phone number 0 0 users reported that they have UNsuccessfully reached One Two Cosmetics by calling +1 (800) 424-9118 phone number
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One Two Cosmetics emailsinfo@onetwocosmetics.com100%Confidence score: 100%Supportdpa@onetwocosmetics.com99%Confidence score: 99%press@onetwocosmetics.com97%Confidence score: 97%communicationsupport@onetwocosmetics.com96%Confidence score: 96%support
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One Two Cosmetics address9371 Canoga Ave., Chatsworth, California, 91311, United States
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One Two Cosmetics social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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one lash is separated and must have been moved during packaging process.
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