OneAssist Consumer Solutions
Reviews and Complaints

One assist chor company hai ny service requestt no is 3675997 ye phone le jate hai or phne dete ni chor company hai sale insurance company ke approval ke liye 3 din mange the 5 din ho chuke hai daily call krye raho bs aj ka wait krlo aj ka wait krlo bs yahi bolte hai ssle ye company wale or call krte ni hai mail dalne pr fr kehte hai mail pr i discuss you and mail krne pr mail ka koi reply bhi ni dete 5-6 din lgate hai mail krne pr

ONE ASSIST MFEE
Regarding ONE ASSIST MFEE
Hello One Assist,

I have been issued HDFC Regalia Credit card. I didn't opt for any One assist plan and i also send STOP OA message to you to confirm that i dont require this service but ONE ASSIST MFEE of Rs, 1399/- + smart emi fee 100 inr + igst 18 inr has been deducted without my consent from my card.

Firstly I thought that I am the only pray to this problem but when i searched on google for One Assist, I was surprised to see that they are doing this to everyone. And both HDFC and One assist are equally responsible for this fraud they are doing with customers. After my complaint to hdfc they have refunded my 1399 INR but still 100+18 INR is not refunded. Now its not only matter of money but I am more concerned with the fraud you are doing with customer. There are many people who don't check their bank statements properly so you are making unauthorised gains from them with deducting one assist plan fee without consents of customers. It should be stopped right now otherwise i will take strict action against your company legally. And also please refund my money Rs. 100+18 which is pending immediately.
HDFC card: XXXXXXXX7093
Vaibhav Gupta
E-mail: [protected]@gmail.com

please immediate effect…

One the best example for cheating insurance company in India
I raised complaint for liquid damage against my mobile
They just simply cancel the claim and said its not lying under ther policy and they told customer should take care of their mobile while using

Then for what the [censored] they are taking insurance
Its just making people fool in the name of mobile insurance

Dear Team,

Cancel my WalletAssist membership from OneAssist. Don't renew my subscription and stop deducting amount from my hdfc credit card ending with 1515. I replied many times to the auto renewal mail, but no response from the team.

Kindly cancel my subscription as soon as possible.

OneAssist Relationship Number: 2807614
Name: SURESHKUMAR S
Credit Card Number Ending: 1515

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 5902 without my concern on date:16/09/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

I have spoken to HDFC customer care who suggested to contact One Assist, contacted One Assist spoke to Mayur, requested cancellation, please check attached file. Latter also had a chat with chat support, Nadeem, plz check file attached. I need the to be processed ASAP, and the amount to be refunded back. Or else I would be forced to take this forward to customer complaints for frad transaction. The amount was taken away without my concern, how suspicious is that !
Awaiting response.

OneAssist Relationship Number : 2781216
Name :- Prithwis Mahata
Mobile No. :- [protected]
Credit Card Number Ending :- 5902

Please be mentioned my registered mail id prithwis.[protected]@hcl.com is my previous organisation mail id which I have already left and have no access.

Hi Team,
One Assist SR Number:3291030.
Concerns:
1. Misguiding the Customer by not giving the insurance, (Case got rejected for not having the invoice copy for which we were ready to pay the penalty).
2. Delay in decision making and confusion within the team members of One Assist taking 2 months to resolve a case.
3. Returned phone by tampering it further by changing the screen and inside spare parts.
4. Charging the customer for the tamper done by the One Assist executives.
5. Even after paying the same doing a fraud and mental harassment by charging/ asking further more money to repair the same.
My brother bought a Samsung S8 few months before, and I insisted him to take One Assist Insurance on it.
Unfortunately he got a scratch on the display of the phone, which he gave under insurance claim; the same was rejected as he lost his invoice copy, as a policy is not correct as it he was ready to pay penalty for the lost invoice however the phone was returned but shocking was that it was completely tampered.
We understood the same as the screen was completely changed and the phone was not getting switched on (the ph. was in working condition when it was picked up, only the display had a scratch).
We complained about this to Happy To Assist, the same went on for more than a month but no one resolved the issue, however latter they forced us to pay an amount of INR 6700.00 to get the phone repaired, which hard heatedly we agreed for.
However we clearly mentioned that it is completely a fraud, as the phone was in working condition.
Now after the phone is picked up they are forcing us to pay another odd INR 3000.00, to get the battery changed.
This is completely a fraud; the phone was completely in working condition when it was 1st time given to one assist.
They have tampered his phone and taken out the original spare parts and now charging my brother to get the phone repaired.
Kindly help.

My name is Nazia Shaikh and iam a kotak credit card holder, recently i got new Kotak Mahindra credit Card and with out my permission they activated one app service .
This is completely kind of cheating and fraud to me, How can be such a reputed bank name Kotak Mahindra can do that i was like shocked, they cross limits when they are forcing me to continue with service. since last 3 days iam receiving daily call and forcing me continue with one assist app services I remembered one of them name i.e Mr. Gaurav calling from land line no. I.e [protected] and that call last upto 10 or more.
Iam completely felt like harrased now it is enough is enough now i want to cancel it and i want full amount to be refund i.e Rs.1399/-.

Name :Naziya Shaikh
Card no : xxxx xxxx xxxx 7064
Customer id :[protected]

Why icici customer care team not answering any fraud related mail of one assist plan? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-2499/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap
Here atatched also of checked your site not renew, but also deducted from a/c.Last year we didn't take action due to fraud someting, but now we didn't bear.
My a/c number: [protected]
One assist id number: [protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!
Kishan Vishwakarma

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 3509 without my concern on date:22/06/2018.
I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-
I had requested to cancel this plan last year, they dint cancel the plan. I asked them to stop renewing this plan also, that was also ignored. They have deducted 1399/- again from my CC.

Hi,

My credit card had been debited with the amount of 1899 rs as auto-renewal of my existing plan. I already requested you to cancel my plan on June 7, 2018 and don't want to auto-renew the plan. But you debited my account on June 15, 2018. The customer care representatives didn't want to repay my money as I am not initiate the cancellation request before 15 days of auto-renewal. Please do the needful.

Relationship no 2231291.
Card Ending: 4569

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1360/- from my credit card number ending with 7500 without my concern on date:02/06/2018. I am not interested about this service and don't want this membership any more. I have already applied for the cancellation request of one assist membership on dated 27th May 2018 and i have a copy this cancellation request by Email through of one assist. So cancel the membership and refund this debited amount.please find attachment photo copy.

OneAssist Relationship Number : 2170932
Name :- pratikkumar himmatbhai Patel
Mobile No. :- [protected]
Credit Card Number Ending :- 7500

Dear sir
I prateek gupta is holder of hdfc credit card and account in hdfc bank, I am facing issues with one assist, as they are continuously debiting there fee from my credit card, instead being strictly informed by me for deactivation of this service last year only.

But this year they again debited there fee from my card without my confirmation.

On 17.05.2018 amount has been charged and I have made complaint for deactivation of this service immediately and refund of amount charged on my card as there fee.

Then too the are calling me and telling about there policies, which is irritating and time killing, today i. E on 21.05.2018 on 2.35 p. M (near), the called me and first told e about benefit of there plan, and when I clearly said no to continue with them they asked 24 hrs time for complete cancellation and for processes of refund it will take 7 to 10 days.

I also told them if they don't deactivate this plan and processes my refund, I will surrender all my services with hdfc bank, and to this the reply of one assist was - it is your decision to continue the services of hdfc or not.

Dear hdfc
Finally please let me know whether you can help in in this case or not, so I can take final decision, and finalize you credit card balance payment and surrender your service.
My hdfc customer id is [protected]

Thanks and regards
Prateek gupta
+91-[protected]

1899/- amt debited from my HDFC credit Card last digit is 5272 on dated 17th May-18
Without my any conformation
I do not want this one assist membership, So please refund the same amt in my Credit card

I had called many time on customer care but every time customer care executive said that he is transfer my call on cancellation team but no body talk and hold the call

Refund my debited amt on priority basis

With Regards
Amrinder Singh
Ph no [protected]

my claim no is 309515
hi have cal regrading my claim today it cancel by insurance company
first I clear you that I have buy policy to you and I have give you all document to you
and sim owner is my brother you have asked me sim owner latter that I have provied you and I have got mail by you that my document is verified l
now I clear you that there no any team and conduction you told me when I buy policy
2nd there is no any fault if my phone hd sim to name ower my brother also you git latter by sim owner

now I want to my claim amount and or I know you are trying me fool to not want to give me one I have buy policy 8000 rupes plan you hd nt give me free policy so give me my 80 % amount and

you I will case file against to you in court under cc 420
they are fraud DONT BUY THE POLICY TO THIS COMPANY

Hello, I was registered in your one assist and this is my case number SR#2905299, [protected] this is my relationship number
I am not satisfied with your services
I called you people many times regarding my handset issue in any time you people not mentioned me any were and any time to pay charges
and suddenly after repaired my device you people asking me to pay 300/- for the service charges,
and one of your relationship offices MR. kayum I think you only trained him only for the three to four lines
sir your amount is balance to pay, it and take your mobile, he is not ready to listen my consign always tell the same thing pay 300 and he tell me that if I am not paying the amount he will sale my mobile and he will close the case how dare the person have to say me that bloody.

I don't want any information about that I want my handset
and I am not going to pay any amount for your waste service

Dear concern,

I would like to inform you that I have received my mobile 22 Jan 2018 but his speaker voice is not good and same is not replace/repair. Voice is so bad.

Need to recheck and assist me on top most priority.

But I have received reply from your side that re pick and drop facility is available as per policy terms and conditions. But I want to know that in which mail or message you team update me that policy conditions...

Rahul Sharma
[protected]

Hi Team,

I got Credit card in the month of Oct'17 in that which one assist activated by the bank person which I have not confirmed in mailbox Dail number
This has become a serious issue with me now I have been chasing for reverse my amount from Nov'17 month no response from one assist customer care is so worst service it's so disappointed to me
I will not play the amount to you or either bank
Kindly look into this issue and help me to close this plan

Daer sir
I was provided membership in nov. 2015 and thereafter I did not get any benefit .No one mailed me my kit also.
Now on Nov 2017 my meter ship has been renewed without my consent.
On contacting one assist there is no response/reply.
When we call we wait long time till 15 to 20 minutes without any response.
This is very serious concern and such fraud should be stopped immediately.

My one assist account was started vide relationship no.[protected] Plan Privilege-Individual without my consent. Immediately, I talk to executive of one assist and complaint about it. It was suggested that not to register any of your card and your debited amount was reversed in due course. Neither amount was debited nor account was discontinued. On 14.12.2017 I call customer care where I talked to Priyanka at 8.40 a.m. to remind her to not to renew my account. She told me that renewal notice was sent to you two month before, I requested her to tell me Identity Proof of receiver, no such identity proof was there because company sent no such notice. finally, she registered complaint vide no. 2658068 and assure me for solution.

2. Later, I got sms on 15.12.2017 for plan upgradation for enhanced WA Privilege single Plan vide relationship no. 1552814 ignoring my request/complaint of discontinuation.

3. After registering complaint for discontinuation of account my account was not stopped. I again requested to stop/discontinue account immediately and reversed debited amount from date of initiation along with interest payable to me. If my request is not consider in stipulate time I have no option to sue you in Consumer Court for not considering request and opened account without consent customer.