CB Internet Providers Ooredoo Complaint regarding unresolved cancellation and unauthorized charges for post paid account

Ooredoo review: Complaint regarding unresolved cancellation and unauthorized charges for post paid account

SY97 of IN

Nov 23, 2023 7:52 am EST

Verified customer

Featured review

I am writing to express my deep dissatisfaction and concern regarding an issue I am currently facing with the cancellation of my postpaid account. On 29/11/23 I visited the Ooredoo head office in Kuwait to settle all outstanding dues and paid the specified cancellation fee of 10 KD. During this visit, I was assured by the representative at Counter 10 that my account would be cancelled, and there was no need for further payments.

To double-check, before leaving Kuwait, I visited the airport branch on 30/10/23, where the staff initiated a new cancellation request, assuring me that the line would be canceled promptly. However, to my dismay, I recently discovered that my account is still active, and an additional payment of 9 KD was deducted. To make matters worse, I am now being asked to pay an additional 11 KD for cancellation, even after settling the initial cancellation fee. Now I have another 21kd balance showing. every time i speak to agents on chat they ask me to visit the branch, even after telling them that i am out of the country.

This situation is both confusing and unacceptable. I explicitly followed the instructions given at the Ooredoo head office, and I find it distressing that my account remains active, accumulating extra charges. I am currently out of Kuwait, and the repeated charges and requests for additional payments are causing significant inconvenience.

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Resolved

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Ooredoo Contacts

Ooredoo phone numbers

185
185

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43%
Confidence score

Indonesia

121
121

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33%
Confidence score

Kuwait

101
101

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100%
Confidence score

Laos

1633
1633

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100%
Confidence score

Singapore

+974 44 380 000
+974 44 380 000

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Qatar

+213 550 000 333
+213 550 000 333

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100%
Confidence score

Algeria

+964 770 119 5859
+964 770 119 5859

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Iraq

+960 961 3929
+960 961 3929

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Maldives

+95 997 000 0234
+95 997 000 0234

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60%
Confidence score

Myanmar

+968 22 002 200
+968 22 002 200

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25%
Confidence score

Oman

+970 568 003 000
+970 568 003 000

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100%
Confidence score

Palestine

+65 68 201 633
+65 68 201 633

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100%
Confidence score

Singapore

More phone numbers

Ooredoo emails

info@ooredoo.com

100%
Confidence score: 100%

Support

media@ooredoo.com

99%
Confidence score: 99%

communication

chiefaudit@ooredoo.com

97%
Confidence score: 97%

whistleblowing@ooredoo.com

96%
Confidence score: 96%

More emails

Ooredoo address

Ooredoo Tower, West Bay Area, Doha, Qatar

Ooredoo social media
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Oct 29, 2024