Orbit Showtime Network [OSN]
Reviews and Complaints

Hello!
FYI i am Based in Jeddah Saudi Arabia, unfortunately i am unable to change city here in this page.
FYI, i am OSN user since last 3 years. The experience was good enough till January 2017 but later like i have to file a complaint after 2 weeks in relation to signal drop. few times technician
Visited but no found no issue and later same problem has been started. But i have files a complaint on December 6 in regards to issue of my receiver that it's stuck and i have to re plug wires after every few hours which
is not a good practice and same issue i have filed.
1st thing OSN cannot provide better service but atleast hire some friendly staff in customer service those can guide your customers well. Dec 6 or 7 when i filed the complain the lady with whom i was talking to like she was rude enough and i asked her to transfer my call to technical department but all in vain.
2nd thing if you cannot resolve my problem then kindly send someone from your team and disconnect my OSN.
Kindly do the needful to change my receiver or whatever or disconnect my connection.
That would be highly appreciated and i hope i will be expecting your feedback soon as requested.

Regards,
Ali Z Chaudhry
+[protected]
ali.[protected]@gmail.com

I was asked to cancel my subscription before month and subscription dues. they are having very fraud process without informing customer debt amount to your account.

- lack of knowledge on customer service
- no one ready to solve your problem
- un professional company
- no one answer your call, after your call transfer to cancellation desk so called VIP.
- They charged me for cancellation $5 ( never mentioned anywhere)
- for cancellation they charged one month notice as well.

I strongly suggest not go with OSN

Dear OSN team,

I have received a message this morning, which made me feel annoyed. I am one of your old customers since 2010 my package used to called movie premier.
I used to pay for it 230 L.E then the rate started to be higher which I didn't refuse. till last year in 2016 I used to pay 297. This year 2017 I am paying 339.
I have received to day an email informing me I am going to pay double the price I am paying today which is completely unacceptable . When I called your customer
service someone told me this is our new packages which is going to be only 3 packages. First, it is not my business that you decided this rate. Second, I want my
package which is premier with the same amount, not higher than that. I am looking forward to hearing your reply .
P.S Old loyal customers should be treated in a different way than the new ones.
Regards,
Alaa Abd El Aziz

Dear OSN team,

Let me share with you the worst experience I faced since longtime ago.

On the 19th of November, 2017 I received an SMS from your side that OSN packages have been modified and prices were changed, therefore I contacted the call center same day to inquire about the new packages with its contents and asking what if I want to migrate the family package.

Accordingly, your representative told me within the call that if I want to migrate he must proceed with the migration action to be effective from the next month.

I told him what is the need to migrate now while I can migrate before the deduction date or before the end of bill cycle, however he insisted to take action within the call otherwise the action won't be implemented and the updated price of the premier package will be deducted from the credit card.

I told him no problem it is ok to take the action by proceeding with the migration action and deduct an amount of 308 l.e. From the CC.

Next day, suddenly I received an sms from your side that another amount of 252 l.e was deducted which is not acceptable by any means from my side.

I thought that the system did not understand the manual action that took place by the agent and deducted this amount to complete the upgraded amount of the premier package.

Accordingly, I called the call center more than 6 times complaining from this issue and every time i receive different reply and invalid justifications that the agent took wrong action and he was not supposed to perform such an action !

So I have some concerns that need to be shared with you.

1- I consider what happened in credit card is a clear manipulation and fraud action.

2- Not contacting me since I submitted my complaint is a clear negligence and unprofessional handling for your customers' complaints.

3- ABC handling is to call your customers and stick to your service level in case you have.

4- affording Interest on my credit card since 21/11/2017 till date due a mistake from your side is not accepted from my side.

5- I requested to cancel the service more than once and no one contacted me as well till now.

6- When I called they told me that the complaint team contacted me which is a clear fabrication and falsification from your agents in your database as no one contacted me never.

I can accept such unprofessional handling from a small company starting its business in the market yet not from OSN !

Accordingly, I need someone to contact me from the head office or a responsible manager who knows well how to handle a dissatisfied customer and who was impacted negatively due to your mishandling, otherwise I will make sure to share this complaint on social media on certain pages and take all the needed actions to save my rights.

Waiting for your call for further clarification and details about this case and to prove if you still have any form of credibility and save your reputation in the market.

Thanks
Ahmed Abdel Hafiz
[protected]

Hi, I'm complaining regarding the increase of membership fee of the movie premiere bouquet, I received a mobile SMS informing me that instead of my current membership fee which is 516.70 Le, it will be 645 Le, and that it will be deducted from my account on December invoice! First of all this policy is unfair, forcing me to accept the new prices, i tried to contact the Egyptian Customer service line I was put on hold for 35 minutes yesterday, the 16-11-2017 evening from 20:05 egypt local time.Last year when osn decided to remove two important channels without providing a substitute for the same product i.e. Channel TCM& MGM, classic old movies, you didn't even care to provide compensation nor equivalent product, then a less than a year ago, I was forced again to upgrade due to the lack of channels on my old bouquet, as I have two memberships now, I'm asking you to cancel my memberships or to stay on the same bouquet and price, as it's getting out of my budget your new unrealistic fees, this policy of forcing customers to accept the fact is unprofessional, if you feel as a osn team that you're providing a second to none service, uncompetitive service, I can assure you, it's again unprofessional.please accept my apology of being unable to accept nor continue with your current policy.also I request that you discontinue my membership without any further payments.
My mobile #002/[protected]-, my other membership is on01000967045
Thanks

The first step to sale itself was committed wrong. The executive sold on a wrong commitment of offering numerous channels and it did not turn out to be same, as I escalate the issue calling to Customer service they said they will call back and never ever return the calls. As I requested to cancel the subscription they are asking for a penalty of 500 Aed I am really fed up need to know what can I do about it please help.

I would like to make a complain of your indian branch staff from king fahad 4th street al khobar branch, for acting unprofessional and arrogant towards me. Your staff shoud treat costumers eith decent and respect, your staff should talk nicely and must provide need information your cosmers are inquiring about. His name is Sherif Sauhat. This is the third time that i paid to that branch and observed his unprofessionalism. Please do something about this. Thank You

monthly charges deducted from my credit card without approval and my authorization...
inspite of speaking to their customer services and lodging a complaint still no response from their side...also they have stopped answering my calls.

Rgds

Never work at OSN its one of the most unprofessional companies on earth. Finnaly figered it out how to gain my rights back, social media is the way to solve all the issue with any company. This is why i'm wasting my time any yours now to find some one havs the ownership to solve my issue. Come on its just a peice of paper" form 6 " what i need form your ### company, after wasting 2 abd half years working there and this is what i got. But don't worry at all i've decided after 2 month of looking arround for some one to help me to get the form that i don't need it, on the other way i will be looking to get your sh**ty f***ing reputation if you are carring for it.

i did cancel my subscription with OSN formally on the OSN Shop on Jan 24th 2016. and they are still deducting from My credit card the monthly subscription.

i called / went back to the Shop in Bahrain with no proper solution or refund for the transaction done after cancellation?

Dear All, I am a customer in OSN showtime Egypt. My package is the kids package including the 2 channels of Cartoon Network and Boomrang. Yesterday, I was surprised that both channels were removed from OSN due to sudden changes as they said. I tried to ask them to compensate me due to this severe problem but they replied me in a tough and unprofessional way that they cannot do anything and I have to continue paying the same monthly subscription amount despite of not having these 2 important channels for my kids. I need to know from whom I can get the correct support to retrieve my rights. Regards, Amgad Nabil.

Dear osn teams, kindly consider my message which is being written after a very awful experience with your services and your customer service team. I am a customer who joined you a month ago and that was the worst month I have ever lived. It started with issues that I considered and didn't tell about since I could bare and cope with. Till yesterday, when I got a technical problem as my channels got some failure and weren't available. I called your team and they advised me that this is issue needs a technician visit to my home to get fixed and he suggested the visit time to be today between 12.00 pm to 4.00 pm which I accepted. To me time is money, and I canceled wage of things to get ready to your technician visit, to find that no one called me till 3.00 pm. I got afraid that he will not make it on time so I recalled your customer service team to be answered by someone who knows nothing about what customer service means. Mohamed alsherif, egypt osn call center, has given me the first ever chance to have an appalling experience, as he put me on hold for more than 3 minutes without returning back within 2 minutes (which is a b c good customer service behavior) and when I told him that this is not appropriate it was just like nothing to him, he was like a frozen cub of ice with no interactions! Then he told me that the technician won't make it on time and would come between 4.00 to 6.00 which is a huge hassle to me and losing money to me! He has shown no empathy of any kind to retain a customer he just simply turned a customer who could have been a promoter to be a detractor and seeking cancellation! There was even no "sorry" expression! I asked him to make a complaint which he did as per his words and told me it would take 7 working days for someone to get back to me on my complaint! Appalling and frustrating! I asked to put me through to a supervisor who was nothing but a source of headache and disgusting experience as well. It was mohamed fazwy, who showed no empathy and make no change more than ending the call with a customer who is turned to be a completely frustrated and hating nothing in the world than osn. He didnt put himself in the customer shoes, and never gone the extra mile for me! He even add nothing new to his previous team member rebuttal I felt I am talking and answering my self just computers I dealt with. I even told him I would tell everyone how bad osn is and he just didn't move. By the way I know that you have system and rules that these two worst representatives might couldn't change, however they could have showed me that they are caring! And to let you know, I am a customer who was mis-sold the deal and was wrongly advised with my payment date causing me bank charges and here I am having a wage of money lost again cause of your "no nothing about customer service team" and your "non caring representatives teams" and to make it worse, I am losing another wage of money for waiting another 2 hours. Have I just subscribed for entertainment package to lose money! Is that what osn meant to be? A source of hassle! I was told that you have a bad experience from a lot of my surroundings and that is the reason why I subscribed for your first category package and was to upgrade afterwards but now I can tell you just won another member to you detractors list and I would never resubscribe with you. If I am having a survey now I would rate you 0 in satisfying your customers, 0 in resolution, 0 in recommendation. Thanks for ruining my day!

I was told by 2 osn staff about their 12+1 promo. I was told to pay 12 months and get 1 month free but only if i pay using my credit card. I asked them if paying cash is applicable in this promo but said credit card a must. only to realize now they needed credit card so they can easily auto renew subscription. I availed the promo. I was issued a receipt without any details of the dates/ coverage period of my subscription/package. I emailed them and to my surprise my subscription is not for 13 months but only 12 months. I went back to the pakistani looking osn staff at dubai festival city where i paid, he kept on insisting to us it is for 13 months although his computer now indicated only 12 months. What disgust me here is the fact this osn staff doesnt admit his mistake and was talking to us in such a manner we are dumb enough to believe him. NEVER AGAIN OSN DUBAI

Unfortunately I subscribed on OSN service and the representative who answer my call took my data and my MasterCard number in order to deduct the administration and subscription fees, it was done successfully, he asked me to send the needed documents to avoid any problems related to the service which was done the next day,
then within 7 days of activating the service and sending the documents the service was deactivated daily and when I checked with customer service for 7 days they told me that my master card cannot be used as it cannot be used online which is not right as they already used it and confirm the payment from their side.
I started to wonder if it was a good decision to subscribe on OSN as I am facing this problem after only 2 weeks from subscription without having any respectable follow up

Osn unprofessional customer service
Kindly note that on july 23rd my credit card was charged by the monthly fee..in which was a shock for me as I indicated very clearly on july 6th not to charge my credit card again at zamalek office as we are going to pay in cash at due time & gave them the new family member contact with new phone number!? As expected no service as you talk to tom & jerry they tell you we are going to call the new person & follow up with her..in which never happened.. That is beside the different replies that you get on the same issue from different staff members even dubai office... Funny

Can you answer the following closed questions

Why my credit card was charged.
Why did you stop broadcasting on july 23rd while its payed till aug.3rd.
Why as per your agent that money is not refunded in 48 hours?.&still till now?.
Why did the clerk of dubai head office called me (fouad I think the name)!? Since he indicated that if you are not that happy with our services why are you still dealing with us. Does he have any idea what is customer service.
Why did you block me in face book or you do not admit complains.
Thank you
Amr el atreby

The are always calling me even on Fridays and night time despite my repetitious request not to call me as I am not interested regarding the product they are offering. Their line number is [protected].. Please your help because it is really frustrating...