Our Place’s earns a 3.8-star rating from 17 reviews, showing that the majority of home cooks are satisfied with cookware.
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Returning items are painful
I purchased two full sets in two different colors within in minutes of each other. I sent a message about wanting to change colors within 5 minutes of placing the first order and promptly received a message about it not being possible to cancel the order. No problem, I had already bought a whole other set in the other color. I was assured that I could simply return the set that I did not want.
The return policy states to send the items back in the original packaging and then states that each item must be sent back individually. the box that the whole set comes in does not have each item in individual boxes. This policy makes zero sense and seems to contradict the statement about returning in the original packaging.
Additionally, when individually selecting each item in the set to return, their system only issued return labels for three of the 5 items and stated that two items required additional review before a return was possible.
It should not be this hard to return one bax, packaged by your company all at once just as I purchased it.
Super disappointing.
I am simply trying to return an entire package just as you sent it. This should not be this hard. Thus far, this has been my worst customer service experience of the season and I have ordered 100% of our holiday presents online for a family of 7.
I purchased two full sets in two different colors within in minutes of each other. I sent a message about wanting to change colors within 5 minutes of placing the first order and promptly received a message about it not being possible to cancel the order. No problem, I had already bought a whole other set in the other color. I was assured that I could simply return the set that I did not want.
Your return policy states to send the items back in the original packaging and then states that each item must be sent back individually. The box that the whole set comes in does not have each item in individual boxes. This policy makes zero sense and seems to contradict the statement about returning in the original packaging.
Additionally, when individually selecting each item in the set to return, your system only issued return labels for three of the 5 items and stated that two items required additional review before a return was possible.
It should not be this hard to return one box, packaged by your company all at once just as I purchased it.
No one has time for nonsense like this AND I spent just shy of $1,000 with your company.
Super disappointing.
I would like one return label for the entire cookware set that I purchased and would like to return the entire, unopened box just as you delivered it to me.
Keep saying shipment on the way, but FedEx has not received it yet
Keep saying shipment on the way, but FedEx has not received it yet. Cannot speak to a person and get a run around email response saying they gave it to FedEx. Sounds like a scam!
The complaint has been investigated and resolved to the customer's satisfaction.
Terrible customer service. Yes, the product delivers and is beautiful, however, they sent me the wrong color pan; one that did not match the dishes I ordered. Instead of offering to send a new one right away they demanded that I send the pan back before they would send me a new one, and they were asking me to pay for shipping! I had already paid $33 for expedited shipping. When I told them this wasn't acceptable they offered to pay for half the shipping or to refund me $25. Overall really embarrassing customer service for how nice of a product they're offering.
I ordered the Always Pan, Spruce Steamer, and 4 Dinner Plates
I ordered the Always Pan, Spruce Steamer, and 4 Dinner Plates. I Paid for my order. I did not receive the Always Pan, or the 4 Dinner Plates. I DID NOT find any telephone number for this buisness. I sent them 4 Emails regarding not receiving 2 items. They HAVE NOT MADE CONTACT with me. I spent alot of money on this site. I feel robed of my money. Will tell everyone I know to DO NOT DO BUISNESS with this company "OUR PLACE". I have asked for a refund or replacement of items not received. No response from this Company, Our Place.
The complaint has been investigated and resolved to the customer's satisfaction.
Our Place Complaints 14
Dishonoring return policy
They denied a valid return request. I purchased pans, and the color doesn't match the pictures, prompting me to initiate a return. However, they claimed that I cannot return the item because I had returned something previously. This is highly dishonest, and their actions are deceptive and insincere. I strongly advise against doing business with this company. I will be disputing the transaction with my bank to secure a refund.
Several orders not received and our place has not refunded my card
OP1957054: Ordered December 26, 2022
Always Pan: Sage; Total Cost: $107.29
I never received this product. I would like to have a refund immediately.
OP015779: Ordered February 15, 2023
Always Pan and Perfect Pot (Firecracker); Total Cost: $270.94
I never received this order either and sent an email to our place. I received an email from Patricia of Our Place on February 27, 2023 stating that the $270.94 was returned to my credit card by her on February 27, 2023. I called the credit card company today and they said there is no history at all of anything received or returned to me by Our place for that amount so clearly Patricia was lying. I want a refund immediately.
OP2118988: Ordered May 9, 2023 (this morning)
Always Pan, Oven Pan and Spruce Steamer; Total Cost: $226.51
I sent an email to your company earlier this afternoon to cancel the order at your earliest convenience. I have heard nothing from your company
TOTAL OWED: $604.74
At this point, I will be contacting my attorney to get the $604.74 back from Our Place if the refunds are not done by May 10, 2023. This is not ok. Your company is stealing money from people and I am not going to tolerate it. I want my money returned to me immediately.
Adriene Ingalls
Desired outcome: I want a refund of the entire $604.74 to my respective credit cards. I will be speaking with my lawyer if I do not get the money back from Our Place
I did not receive my package that I ordered
I did not receive my package that I ordered. From our place will not file a claim with the delivery company. They have no phone number to call.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Our Place Legit?
Our Place earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
By resolving 85% of 14 negative reviews, Our Place is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
The age of Our Place's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Fromourplace.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our Place as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Our Place have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The Our Place website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
We looked up Our Place and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Fromourplace.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Fromourplace.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Our Place.
I can not receive a refund or any cooperation from this business i keep getting the runaround and redundant emails stating the same thing over
I can not receive a refund or any cooperation from this business i keep getting the runaround and redundant emails stating the same thing over and over again this business has no phone number for contact I need help, please
The complaint has been investigated and resolved to the customer’s satisfaction.
Placed an order on November 21st
Placed an order on November 21st. Order *** in the amount of $64.65. *** tracking number ***. Product was never received the business has been unresponsive in addressing the issue and has completely unresponsive to my requests for a refund or to ship me what I ordered.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered some merchandise from Our Place on November 27 for $123.48 and made payment in full
I ordered some merchandise from Our Place on November 27 for $123.48 and made payment in full. The order number is ***. I have not received confirmation of the order being shipped. I have reached out to the company via email and voicemail but have not received any return correspondence.
The complaint has been investigated and resolved to the customer’s satisfaction.
An order (OPXXXXXX) was placed on 11/08
An order (OPXXXXXX) was placed on 11/08. My credit card was charged but the products were never received. I received one communication from the company stating the order is lost and they will try to find it. I have asked that the order be cancelled but was told this was not possible. Why not? If the order is missing then they should be capable of issuing a full refund. Company customer service can be contacted only through email.
The complaint has been investigated and resolved to the customer’s satisfaction.
5/9 Sunday - ordered from their site with a coupon code received an email confirmation for order confirmed 5/9 night - receive a cancellation
5/9 Sunday - ordered from their site with a coupon code received an email confirmation for order confirmed 5/9 night - receive a cancellation email of my order emailed them and ask the reason of cancellation. i was told that it was a fraud transaction. i then replied them said i provide a valid payment info why this consider a fraud. no reply then afterall. 5/11 - the charges went thru from my credit card. emailed them again no reply. it's a fraud company , got my credit card info and cancel my order. no reply no refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
A pan and bamboo steamer basket were ordered weeks ago and paid for
A pan and bamboo steamer basket were ordered weeks ago and paid for. The pan arrived scratched. The steamer basket never arrived. When I contacted the company I was told they accidentally "voided" the order and that they had replaced the order and I would receive the steamer basket soon. I emailed again for status and was told it would ship the next week. The next week I emailed again for status and was told it would ship the next week. I was told again today that it would ship next week. I am out of patience and need my money back. They charged our credit card immediately but never delivered the product.
The complaint has been investigated and resolved to the customer’s satisfaction.
Date of transaction was Sunday, May 9th
Date of transaction was Sunday, May 9th. Learned of a discount code for FromOurPlace.com for their Always Pan priced at $145, which would be discounted up to $125 with a code, for a final price of ~$21 with tax; checked out and paid. Received a cancellation email that this transaction was flagged as "fraud." The transaction was not fraudulent as the code worked on their company website and payment processed with an order confirmation email. Looks like the company does not want honor the order because they realized the code deeply discounted their products, and so they are claiming it's "fraud". They are not honoring orders, they are cancelling so to not have to sell their products at this price.
The complaint has been investigated and resolved to the customer’s satisfaction.
On the morning of 5/9 I placed and order for a pan from this company for a total of $21.48 after a discount code was applied
On the morning of 5/9 I placed and order for a pan from this company for a total of $21.48 after a discount code was applied. Later on in the afternoon, I received an email stating that my order was being canceled and refunded with no explanation as to why. I later emailed the company on 5/10 that I did not want my order cancelled. I reached out to the company via social media where they told me to continue to email any concerns as they mentioned the transaction may have been flagged due to fraud. I sent an additional email 5/10 stating that I was contacted via social media concerning that my order may have been fraud, and I validated that my order was not fraud and an accurate and real transaction. I have yet to receive any form of communication back from the company concerning processing my order going forward.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered the Always Pan on April 16, they took my money within a 24hour time period, never sent me an order confirmation/ order number
I ordered the Always Pan on April 16, they took my money within a 24hour time period, never sent me an order confirmation/ order number. I emailed them at least 6-7 times for this information, and received nothing back from them. I received the product, but am not totally disinterested in it, and do not want to support a company with such poor customer service. I would like to return this and receive a full refund, but, I cannot, because I never received an order number, and they never sent an invoice or receipt with the actual product, which you need to make a return! I tried to find my order number by entering my email address, and I just keep getting a message that says "Check your email We've sent you a return authorization email with instructions on how to return your item(s) and get your refund" and I never receive an email. They do not have a phone number, and if they do, its next to impossible to find. I want to return for refund, also bad reviews
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchase an item from the company and paid for it on 11/30
I purchase an item from the company and paid for it on 11/30. I was told the item would ship at the end of January. On January 29, I contacted the company to determine the status of my order. *** told me had just shipped that day. Tuesday, February 2nd, I again tracked it and could see, the item still had yet to be picked up by UPS. I called UPS and they confirmed this. I contact *** back and the Instagram page and they told me it was shipped, but that UPS takes 7 days to update. I called UPS back and they said this is false, there system is 100% accurate and has no delays and my package was never picked up. After sending countless messages on Wednesday, February 3rd, Erica said she would check with the wares house and get back to me. I asked them to get back to me by the end of the day. I sent a follow up email as the end of day was approaching and I heard nothing. I paid for this item over 60days ago and it is past due to me. The customer service is awful and I am getting the run around. I want to know when it is coming, if at all. I have one other item ordered with them and I don't want to go through the same thing, Product_Or_Service: Pan Order_Number:
The complaint has been investigated and resolved to the customer’s satisfaction.
On November 24 I ordered an Always Pan from Our Place
On November 24 I ordered an Always Pan from Our Place. ORDER NUMBER*** tracking number *** The tracking number led me to the Canada Post tracking website where I saw an estimated delivery date of Dec 7. On Nov 25 I requested through Canada Post that if I was unable to receive the package that it be left at the post office for pickup. A week later I received an email from Canada Post that the item with that tracking number was being Returned to Sender and was marked as Undeliverable due to a shipping address error. This is the SHIPPING ADDRESS I provided: *** This is my correct shipping address. I have not only emailed Our Place about this issue, but I also left a phone message, Instagram Direct Message as well as comments on their Instagram page requesting contact. The comments were not abusive or disparaging. They simply asked for contact and reply to my dm's or email. Our Place then began to censor my comments along with the comments of other customers who responded to me or posted their own issues around missing product. Our Place either needs to send me the product I paid for with overnight express shipping or return my money. ORDER DETAILS ALWAYS PAN Colour: Blue Salt Quantity: 1
The complaint has been investigated and resolved to the customer’s satisfaction.
About Our Place
The company was founded by Shiza Shahid, who is a social entrepreneur and activist. Shahid's vision for Our Place was to create a brand that used business as a force for good, and that would empower women and marginalized communities. Our Place partners with artisans and manufacturers from around the world to create their products, ensuring that they are ethically and sustainably made, and that the people who make them are paid fairly.
One of the standout products from Our Place is the Always Pan. This versatile pan can be used for almost any cooking task, from frying to sautéing to steaming. It comes with a modular lid, a steaming basket, and a wooden spatula, making it a truly all-in-one kitchen tool. The pan is also designed to be beautiful enough to use as a serving dish, with a range of on-trend color options to choose from.
In addition to the Always Pan, Our Place also offers a range of dinnerware, including plates, bowls, and glasses. The dinnerware is made from durable materials like porcelain and borosilicate glass, and is designed to be both practical and beautiful. Each piece is dishwasher and microwave safe, making them ideal for everyday use.
Overall, Our Place is a brand that is dedicated to creating high-quality, functional, and stylish kitchenware that makes cooking and sharing a meal a pleasure. They are committed to ethical and sustainable practices, and to empowering the people who make their products. If you are looking for kitchenware that is both practical and beautiful, Our Place is not to be missed.
Overview of Our Place complaint handling
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Our Place Contacts
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Our Place phone numbers+1 (310) 620-1206+1 (310) 620-1206Click up if you have successfully reached Our Place by calling +1 (310) 620-1206 phone number 8 8 users reported that they have successfully reached Our Place by calling +1 (310) 620-1206 phone number Click down if you have unsuccessfully reached Our Place by calling +1 (310) 620-1206 phone number 8 8 users reported that they have UNsuccessfully reached Our Place by calling +1 (310) 620-1206 phone number
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Our Place emailsarbitration-opt-out@fromourplace.com99%Confidence score: 99%abbot-kinney-retail@fromourplace.com99%Confidence score: 99%hello@fromourplace.com98%Confidence score: 98%Supportmelrose-retail@fromourplace.com97%Confidence score: 97%press@fromourplace.com96%Confidence score: 96%Communicationcareers@fromourplace.com95%Confidence score: 95%Hrlegal@fromourplace.com78%Confidence score: 78%Legalcopyright@fromourplace.com78%Confidence score: 78%Legal
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Our Place address3924 Tuller Ave, Culver City, California, 90230-4612, United States
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Our Place social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 04, 2024
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