Menu
For Business Write a review File a complaint
Outbrain Customer Service Phone, Email, Contacts

Outbrain
Reviews and Complaints

www.outbrain.com

Learn how the rating is calculated

1.0 10 Reviews 5 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Outbrain Reviews 15

ComplaintsBoard
Y
Verified customer This review was posted by a verified customer. Learn more

Outbrain Avoid Outbrain.com: A Total Disaster and Waste of Money

This website Outbrain.com is one of the worst online services you could use. I had the misfortune of using them recently and it was a total disaster. Firstly, Outbrain.com engaged in fake clicks, which was a total waste of my money. I paid for something, but the clicks were not genuine. It was a total con and way overpriced.

What really annoyed me was that I agreed with them on a price, but later discovered that they charged me twice as much as we had discussed in our initial conversation. Seriously! What kind of business does that? When I tried to contact their customer service to discuss the issue, there was no support team available to speak to. I had to rely on emails, which was not very helpful. Even worse, the emails went unanswered for over a month. That's completely unacceptable!

Outbrain.com has no regard for its customers and just puts focus on ripping you off. They have no interest in providing customer service or solving problems. When I finally received a response to my email, it was just an automatic reply. This means they did not even bother reading my message and were not interested in finding a solution.

I strongly advise that you stay away from Outbrain.com as it is a fraudulent business. Save yourself the headache, the expense, and the disappointment that I experienced. This site is nothing but thieves who prey on unsuspecting customers.

Read full review of Outbrain
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Outbrain Outbrain: A Nonsense Website with Fake News and Poor Writing Skills

This Outbrain website is nothing but a bunch of nonsense. These guys have no education and they can't even write proper sentences. They are trying to fool people with their silly stories and fake news. I don't know why anyone would waste their time on this website. It should be shut down immediately. The people who work here don't seem to have any knowledge of the world and are just trying to create trouble. They are not smart enough to influence anyone and they should get out of the business. If you want real news and information, don't bother with Outbrain, go somewhere else where they know what they are talking about.

Read full review of Outbrain
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Outbrain Outbrain Review: Disappointing Service and Poor Customer Interaction

So, Outbrain, let me tell you, these cats ain't cutting the mustard. You tryna reach out and connect with them? Good luck, my friend. They act like they don't even want your business, always sending short emails like they ain't got the time of day. It's a real bummer cause I put in some time with their platform and let me be real with you, it ain't doing nothing for me. Save your money and keep searching for something that'll actually be worth your while.

Read full review of Outbrain
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Outbrain Beware of Outbrain's Customer Service: A Review of Their Advertising Platform

to deal with!

I had initially signed up for Outbrain as an advertising platform to promote my business. I found the interface to be user-friendly and responsive. I was able to easily create campaigns and measure the effectiveness of my ads.

However, when it came to payments, things went downhill. I had mistakenly entered the wrong payment information and charged the wrong card. When I tried to reset the payment information, I spent hours and hours talking with Outbrain's customer service representatives but to no avail. I was frustrated with the amount of time and energy I had to spend just to fix a simple mistake.

Despite this issue, I still find Outbrain to be a valuable advertising platform. But I would advise others to double-check their payment settings and be prepared to potentially encounter difficulties when dealing with customer service. It can be a real nightmare!

Read full review of Outbrain
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Outbrain Product Review: Outbrain.com's Spying is Creepy and Unavoidable

I gotta say, I ain't too thrilled about Outbrain.com spying on me while I surf the web. I ain't no expert or nothin', but it seems kinda creepy to me. One of their reps, Ms. Walder, told me that there ain't no way to opt out of the monitoring. I guess I'm stuck with it, whether I like it or not.

Now, don't get me wrong - I appreciate getting recommendations for stuff I might like. But I don't like the idea of strangers keepin' tabs on everything I do online. If I do decide to opt out, I guess all that'll do is stop 'em from sendin' me recommendations that they think I'll like. But they'll still be tackin' on suggestions that ain't even customized for my interests. That ain't right, if ya ask me. I figure if I don't want folks watchin' my every move, that oughta mean they can't do nothin' with my Internet pages, neither.

Overall, I guess Outbrain.com is okay if you don't mind 'em knowin' everything about ya. But if you ain't too keen on bein' watched like a hawk, you might wanna find some other way to get your recommendations. Just sayin'.

Read full review of Outbrain
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Outbrain Outbrain Review: Terrible Customer Service & Fake Clicks, Not Worth the Investment

I've been using different advertising platforms for 10 years in my ecommerce business, and I gotta say, I was pretty disappointed with Outbrain. First and foremost, their customer service is terrible. I've opened several tickets over the course of a week, and I haven't heard anything back from them. That's way too long for a company that promises a response time of 24-48 hours. It's complete bull, if you ask me. I wouldn't recommend wasting your time or money on this platform.

On top of that, I'm convinced that they're sending fake clicks. I received a certain number of visits from mobile, another certain number from desktops and tablets, but the majority of clicks came from "unknown" sources. What does that even mean? It's pretty suspicious if you ask me.

I spent around 800 US dollars on this platform, but I only got one conversion, and I don't even have any metrics on the value of that conversion. It's frustrating when you're trying to track your ROI, and you're not getting any helpful information from the platform you're using.

All in all, I wouldn't recommend Outbrain. There are much better advertising platforms out there, with better customer service and more reliable metrics. Save your money and find a better option.

Read full review of Outbrain
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Outbrain Disappointing Results and Poor Customer Service: My Experience with Outbrain

I recently tried using Outbrain to increase the views on my website and I must say, I was quite disappointed with the results I got. There were a few issues that I encountered. Firstly, the number of views they claimed did not match the actual conversions that took place. The figures for the number of people who watched my website for over 30 seconds seemed off. I double-checked everything, but it just didn't add up. Secondly, YouTube actually removed a considerable number of these views as they suspected them to be fake or non-genuine. Although I can't say for certain whether they were or weren't authentic, it is a red flag that YouTube flagged them as such.

I tried getting in touch with the customer service team, but to be honest, they were quite unhelpful and didn't provide the necessary solutions to my problems. To add insult to injury, they took the full payment without resolving the issues. That's just not the kind of experience I was hoping for when using the service.

In conclusion, I would not recommend Outbrain for anyone looking to increase their website views. The results were disappointing, the figures were not accurate, and customer service was quite poor. If you're looking for a reliable service provider to help you grow your website traffic, my advice would be to steer clear of Outbrain.

Read full review of Outbrain
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Outbrain Disappointed with Outbrain: Wasted time and money on native ads, terrible customer support and unauthorized charges

I gotta say, I'm pretty disappointed with Outbrain. I fell for the hype and decided to give their native ads a try, but it was a total waste of time and money. I wouldn't recommend it to anyone.

What's even worse, after I cancelled my account they started charging my credit card without my permission! I mean, seriously? How can they get away with that? It's like they're robbing me blind.

I tried reaching out to their customer support, but they were no help at all. In fact, now I can't even access my account anymore. It's like they're purposefully trying to make things difficult for me.

I'm definitely going to file an official complaint against this company. It's just not right to treat customers this way. Stay far, far away from Outbrain.

Read full review of Outbrain
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Outbrain Outbrain payment system is a mess - steer clear!

Let me tell you a lil' story 'bout Outbrain. So, I ain't never used their website or services before but I got an email from them. It was all like, "Hey there! Your payment method didn't work so we had to turn off your account. Please update your card info and email us to turn it back on." I was shooketh, y'all.

Now, I'm an expert network specialist, been doing this for over 30 freakin' years. So believe me when I say that the email was 100% legit from Outbrain.

But lemme be real with you, folks. After receiving that email, I wouldn't recommend Outbrain to my worst enemy. They clearly don't have their ish together when it comes to their payment system. And if they can't even handle that, then how am I supposed to trust them with my personal info or ad spend?

Save yourself the trouble and steer clear of Outbrain.

Read full review of Outbrain
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Outbrain Deceptive Advertising Tactics on Outbrain Website: A User Review

Outbrain website seems to have some issues with its advertising tactics. As a user, I have been noticing some scam-like tactics that this website uses. In particular, I noticed that there are several boxes that appear with different subjects, which makes me believe that they are ads. However, when I try to close them by pressing the "x" button in the upper right corner, it takes me to that box's content. This is not what I intended to do.

The real close button appears only after a few moments, but even then, the actual target area is smaller than in most ads. If I'm not extremely precise, I get taken to that box's content, which is not what I want. Moreover, even if I manage to close the boxes successfully, another group of boxes appear. This time, the close button appears in the upper left corner, with an extremely small target area, which again takes me to that box's content. This is really annoying!

I think that Outbrain uses deceptive practices to provide deceptive information to whomever they sell it to. I understand how advertising works, but this is not how it's supposed to be. I also noticed that the ads that Outbrain shows me are not relevant to me due to their deceptive tactics. I don't like being spammed with ads that I don't care about, especially if they are not accurate.

All in all, I believe that Outbrain website needs to improve its advertising tactics and remove its scam-like practices if it wants to keep its users happy. I would not do business with this company again until I see some significant changes.

Read full review of Outbrain
Hide full review

Outbrain Complaints 5

ComplaintsBoard
K
3:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Outbrain Outbrain's Ad Overload: Annoying but Inevitable Price for Free Internet

Outbrain be like a pain in da [censored] wit all da same ole ads poppin up on my fave websites. Like, I get it, you wanna make some cheddar, but dang, give me a break sometimes. I gotta log off and then back on just to get a fresh start. It's kinda annoying, but I guess that's the price you gotta pay for some free internet action.

Read full review of Outbrain
Hide full review
ComplaintsBoard
T
2:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Outbrain Outbrain Review: Disappointing User Experience and Complicated Campaign Creation

Outbrain is a website that I've tried using to create campaigns, but boy was I disappointed. I've tried using Twitter, Google, and Facebook before, but Outbrain's interface is just the worst. The user experience is definitely not up to par with the big names out there. Trying to navigate the site is like trying to find your way through a maze without a map.

The worst part is, even if you manage to figure out where you need to go, the process of creating a campaign is more complicated than it needs to be. There are so many steps that you need to take, and each step seems to have some strange quirk or issue that doesn't make sense. You'll find yourself getting frustrated and confused at every turn.

Honestly, I don't understand why anyone would choose to use Outbrain when there are so many other options out there with better interfaces and easier-to-use tools. It's a real shame that Outbrain hasn't invested more in UX, because the potential is definitely there. Maybe one day they'll get their act together and make something that's actually usable. Until then, I'll be sticking with the big dogs.

Read full review of Outbrain
Hide full review
ComplaintsBoard
E
1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Outbrain Outbrain's service is pure trash: A review of their customer experience

Outbrain is one of dem companies dat be in dis competitive market, but dey ain't seem to care 'bout servin' deir customers right. Da service dey provide, it's trash. I wouldn't even tink twice 'bout doin' any business wit Outbrain. Da quality of deir service be dat awful.

Read full review of Outbrain
Hide full review

Is Outbrain Legit?

Outbrain earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Outbrain to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Outbrain is known for their high standards and safety. If you're thinking about dealing with Outbrain, it's wise to check how they handle complaints.

A long registered date for outbrain.com can be seen as a positive aspect for Outbrain as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Outbrain's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Outbrain.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Outbrain.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Outbrain as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Outbrain and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Outbrain. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Outbrain Mixed results using outbrain.com for blog promotion; Poor support experience

ok, so I tried using outbrain.com to promote my blog and I gotta say, it was a bit of a mixed bag. Like, I set up my campaign and everything was going fine until I ran into this issue and had to contact their support. And let me tell you, that was a whole ordeal in and of itself. I had to wait 4 whole days just to get a response, and when I finally got one, it was like pulling teeth to get any real help out of them.

Like, don't get me wrong, I appreciate that they were trying to help, but the response I got was super vague and honestly didn't really address my problem at all. It was like they weren't even reading my emails or something. Plus, some of the stuff they were suggesting was just not possible, like changing the tracking pixel on my site. I'm not a tech wizard or anything, but even I know that's not something you can just switch up out of nowhere without causing a ton of issues.

Anyway, long story short, I eventually figured out my problem on my own and got my campaign up and running again. But man, it was a frustrating experience. I feel like they could really do better in terms of their support and communication with customers. Like, maybe they should hire some more people or something? I don't know. All I know is that I won't be using outbrain.com again anytime soon, that's for sure.

Read full review of Outbrain
Hide full review
ComplaintsBoard
Z
Verified customer This complaint was posted by a verified customer. Learn more

Outbrain Outbrain Review: Overpriced and Disappointing

My friend was telling me about this company called Outbrain the other day, and since I was looking to increase traffic to my website, I decided to check them out. Let me tell you, it was quite an experience.

First of all, I have to say that they completely overcharged me. I mean, seriously? I understand that companies need to make money, but I think they took it a little too far. And what's worse, they charged me way more per click than what I had originally ordered.

I know I should have been more careful, but I guess I was just too excited about the possibility of getting more traffic to my site. But now I know - if something sounds too good to be true, it probably is.

So if you're thinking about working with Outbrain, I highly recommend being very, very careful. Do your research, ask questions, and don't be afraid to push back if something doesn't seem right. And most importantly, be prepared to work with them at your own risk.

Overall, I think Outbrain has potential, but they definitely need to work on their pricing model. If they can figure that out, I think they could be a great resource for small business owners like myself. But for now, I'm going to be sticking with other companies that are a little more transparent and upfront about their pricing.

Read full review of Outbrain
Hide full review

About Outbrain

Screenshot Outbrain
Outbrain is a content discovery platform that helps publishers and advertisers reach and engage with their target audiences. With a presence in over 55 countries, Outbrain has established itself as one of the leading companies in the online advertising industry.

Outbrain's technology is designed to deliver personalized content recommendations to users based on their browsing behavior, interests, and context. By analyzing data from various sources, including search engines, social media, and content consumption patterns, Outbrain is able to offer highly relevant, targeted recommendations to each unique user.

Publishers use Outbrain to drive traffic to their websites and increase engagement with their content. Outbrain's platform is designed to help publishers expand their audience and maximize their revenue potential by displaying high-quality content recommendations to users across a wide range of websites.

Advertisers also use Outbrain to promote their content and increase engagement with their target audiences. Outbrain's platform offers a range of advertising options, including sponsored content, display ads, and video ads, that can be customized to meet the specific needs of each advertiser.

Overall, Outbrain is committed to providing high-quality content recommendations and advertising solutions that help publishers and advertisers achieve their business goals. With a focus on innovation, customer service, and data-driven insights, Outbrain is poised to continue growing and expanding its reach in the years to come.

Overview of Outbrain complaint handling

Outbrain reviews first appeared on Complaints Board on May 28, 2023. The latest review Avoid Outbrain.com: A Total Disaster and Waste of Money was posted on Jun 5, 2023. Outbrain has an average consumer rating of 1 stars from 15 reviews. Outbrain has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
60 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Outbrain Contacts

  2. Outbrain social media
  3. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Outbrain Category
Outbrain is ranked 2 among 4 companies in the Online Advertising category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.