Outdoors Online
Reviews and Complaints

I ordered the camo yeti tumbler on Dec 5 for 29.99 for a Christmas gift. My credit card was charged but I never received the cup. I called them on Dec 15 inquiring about it and was told the wearhouse was out of stock but should receive it by Christmas. I did not! I called again on January 12 and was told I would receive it soon that it was being shipped with "prioritized shipping..". Today is April 22 and still no yeti tumbler. I have tried to call the number I have and apparently it is no longer a working number. Go figure!

I never received my order that I placed January 1, 2017. I emailed several times, with no reply to date.
I called the toll free number and got a recorded message that the number had been disconnected or changed... I paid in full for my merchandise and cannot get anywhere! Horrible company! Below is the physical location of the business, their website and the phone number that is disconnected. I also posted pictures of my order, an email of confirmation. As I stated above, I have received no response, nor my merchandise to date (April 22, 2017). This is pathetic!

Outdoors Online Customer Care Service
Camping & Fishing Outlet

227 North Loop 1604 East, Suite 150
San Antonio
Texas
United States - 78232
Customer Support Phone Numbers
Phone:
+[protected]
Web: outdoorsonline.com

i placed an order for a pink yeti in september 2016 and then saw ad for a tiffany blue yeti in october 2016. cancelled 1st order and requested a refund and ordered the blue yeti. in january 2017 got a purple yeti in the mail from china. they told me to send it back and i would have to pay for shipping.

i am still waiting for my refund. april 2017. they dont respond back by phone or email and BBB cant even get ahold of them.

This is turning a complete joke. I placed an order on 1/1/2017 I STILL have not received my cup! On Feb7th I was told I would get it in 5 to 8 business days. 8 days went by and NO CUP! Then again on 2/27 I was told I would again receive my cup in 5 to 8 business days. It has been 30 days later and STILL NO CUP!IT is now 4/19/2017 and still no cup and no answer on where my cup is

I ordered this tumbler on March 16, 2017 . I still haven't received it. Then on April 5, 2017 I asked for the status of it and said I would take a different color. It is order #OT4481T. They said they usually respond to comments within 24 hours. It's been 7 days and 7 hours since submitting my comment. I either want the tumbler or a refund. I received the lid but no tumbler.

After finding this site and reading the numerous complaints, I see that I, too, am a victim of a scam artists. On March 9, I saw an ad on Facebook and ordered a 20 oz. Yeti rambler powder coated purple cup and lid. In a few days, I received the lid, but still no cup. I hope these ### burn in hell for cheating innocent people out of their hard earned money.

I was also taken in by the Yeti tumbler ad by this company. After many attempts to contact them about not receiving the order - and being told that it was ready to ship in the next 5-8 days, I contacted YETI directly. I was told that this company and the previous two names that this company has used were not YETI distributors and had never been one. They took my information to include links to the site and a copy of my order. I was told that the information would be turned over to the brand protection team and I was thanked for providing the information. I then decided to contact Shopify the platform that supports their website. I informed them that these companies were marketing YETI tumblers - yet not authorized dealers of YETI. I asked if they were aware they were supporting a company selling counterfeit products and in many cases they were taking the money but not delivering on the products. They asked for links and a copy of my order invoice. I provided the requested information and they said they would be investigating but due to legal restrictions they could not provide any updates to me. I have kept a watch on the site and I am happy to say that they are not marketing YETI products any longer. The items that are still on the site as accessories for YETI now show the YETI markings covered with "made to fit YETI." I may have lost out on about $25 but I feel somewhat vindicated that they had to remove the "YETI" items which were obviously making them money!

Order a Yeti Tumbler on March 15, 2017 and am yet to receive it. They charged my card immediately. I have blowed there email up with no response! Tried calling and always a busy signal. Have done the online chat and they come back and tell me the it will be a minute and it goes straight to their email. I have lost $40! Someone needs to shut this place down...immediately!

I placed an order for a Glacier Tumbler nearly $25.00 on Feb 27, 2017 The amount was deducted immediately after the order was sent. I received an email confirming the order. After 2 weeks I email the support department, getting an automatic reply that my request had been received and someone will contact me in next 24-48 hours. No one contacted me. This has happened 2 additional times. Never have I heard one response from them. I know $25 isn't much to a lot of people, but it is to me And they have my credit card info and who knows what they are capable of.
A copy of my receipt:

Your Receipt
FEBRUARY 27, 2017, 3:40 AM
Invoice Number: OON102455N
Description Unit Price Total
1x Glacier Tiffany Blue 30oz Powder Coated Double Wall Stainless Steel Cup Tumbler ONLY $19!
Unit Price: $19.99
Total: $19.99
STANDARD SHIPPING $3.99
TOTAL $23.98
Paid with amazon_pay

I placed an order with Outdoors Online on 25 Dec 2016 for a pink handle for 30 oz Yeti Rambler Cup $9.99 and Tumbler Handle Accessory Kit 30 oz Yeti, Cup Holder $29.98. I received an email confirmation with an order number. It stated my order was received and would ship. January 20, 2017 I called and left a message on their voice mail. Same for January 23rd and 26th. I have sent probably 5 emails with no response. No one ever answers the phone. It either rings busy or you get a voice mail. Messages never returned. Emails get no response. I can find no recourse to get a refund. All I can say is DO NOT ORDER FROM THIS COMPANY! SCAM!

Placed and order for 2 Yeti cups on Christmas 2016 from 2 gift cards I got from Christmas. Its now 04/03/2017 and I have not received anything. I have tried to live chat several times with no responses from anyone after an hour wait on some occasions. I have called and once got in contact with a customer service agent, where I was on hold for an hour and a half. He told me it was on back order because of the holidays.
Still have not had a response or product. I want a refund to get the Yeti cups somewhere else but now can not get a response from anyone at this company.

Purchased a couple of items for Christmas on 12/1/16. I have sent several emails, called, and more emails and it is 4/3/17 and still no merchandise; although they charged my credit card the day I placed the order. They supposedly have a live chat, in which they never respond until you are no longer active online. I would NOT recommend this site to anyone! FYI- they also have sub-sites such as Camping and Fishing.com

Placed my order on 1/1/2017, payment cleared my bank on 1/4/2017. As of 3/31/2017, I still have not received order. I have contacted the company numerous times through email and, when answered, have been given various off-the-wall reasons for the delay in shipment. I was encouraged to call the toll-free telephone number, which results in a constant busy signal.

Obviously this is a scam company. BEWARE!

I ordered this product on 12/4/16 and still have not received it. I have called and emailed multiple times but have not heard a word from anyone at the company. Clearly I now know this is a fraudulent company and I have been screwed out of the money I paid for the Yeti! I have contacted the Better Business Bureau who failed to help me out stating they were unable to get ahold of the company and it is possible the company went out of business. The company continues to advertise online and on Facebook so I am sure that is not correct.

Placed my order 12/24/16 for $80.98 and never ever have received my order... I have called the company two times, I sat on hold for 1 hour and 45 minutes and they refused to give me back my money! This company is a scam and however it states anyone who orders is protected under 4x buyer protection... Which is also a scam! I just want my money back and I dont want anybody to be scammed by this company! Horrible experience
S. Galbreath
Versailles ky

I placed an order on December 21, 2016 ( ORDER #92510) for a Yeti Rambler White Powder Coated 30oz Cup, as well as a Yeti Rambler 20oz Powder Coated Cup and I never received my order. I have contacted the company 3 times via their website e-mail address and no one has ever responded back to me.

I have received multiple automated responses that look like this,
"Dear Courtneyxxxx,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

To view the status of the ticket or add comments, please visit
https://outdoorsonline.freshdesk.com/helpdesk/tickets/539

Thank you for your patience.

Sincerely,
Outdoors Online Support Team"

However, I never received the follow-up e-mail from a team representative.

I feel this website is a scam, as many others have stated. Their Facebook link no longer works and they haven't posted on Instagram in over 8 weeks. I am fairly sure they took everyone's money and ran!

I ordered a Yeti tumbler on 12/31/16. My card was charged immediately, but I have never received the item. I have sent numerous emails with no response back from the company. I have tried calling them many times and initially would be on hold forever with no one ever answering the call and now all I get is a busy signal. Very frustrating. At this point, I just want my money back.

My wife placed an order for a teal YETI Tumblr over a month ago. Needless to say the product still isn't here. Also no one answers phone or responds to email at this company. Its clearly ran by ### or people who enjoy to steal peoples hard earned money. The bad thing is, the cup she placed was for my daughters birthday, the only things my little girl wanted. Guess ill be spending more money to fix this stupid companies screw up.

I fell for the same scam apparently! My spillproof top came in the mail from Outdoors Online, 2217 Matthews Township Parkway, Ste D-251, Matthews, NC 28105. The phone number and email are not working and of course no website to find a contact. I sent an email to Outdoors Online, which is now Outdoors Outlet. Their customer service support team states Outdoors Online Support Team and said they are a new store that just opened. Up until February 3rd I was getting emails from Outdoors Online and February 10th I started getting emails from Outdoors Outlet and I had not gone on the website. The emails came from the same address.

I placed an order for a YETTI back in December 2016 I have yet to receive this item. I have called, left messages and even emailed them and not one person has ever responded to me. This company is stealing money from all of us and not giving us our products.
DO NOT order from them! OUTDOORS ONLINE are CROOKS! You will not get your item you ordered and you will not get your money back! They took 29.99 out of my account the day I placed this order.
SCAMMMMMM!