Outdoors Online
Reviews and Complaints

I have emailed outdoors online now 10 times, never getting a single response, except a computer generated 'we are reviewing this matter' type of email. - I placed an order on dec. 18 for a yeti rambler, paid for and the funds deducted from my bank account. As of dec. 25, I had not received the order, so I began reaching out to your company via email (S). I also tried calling, but was not able to get a single person to answer my call. I reached out multiple times via chat over the last 2 1/2 weeks, speaking w / willy, cha, and today, pearl. Each time, I was told the same thing, that it was being processed and ready to ship. I was also told that I could not cancel my order nor get a refund, once it was 'preparing to ship'. It is now jan. 17, I have no package, you still have my money, and i'm being told the same thing by pearl. I was also told by cha that my complaint was being forwarded to her supervisor 'lory' who would be in contact with me. This never happened. So as of today, pearl is telling me it is 'preparing for shipment' and it will be shipped in 5-8 business days. She also tells me that the 10% discount that willy said would be honored in my initial chat communication (Because o. O. Sent me an email advertising 10% off on the exact item I ordered) , will have to be 'manually refunded' and will take another month for me to receive the whole $3.00, when all I asked was to have that discount applied to my purchase. I am now waiting to hear back from pearl after she 'reaches out to the fulfillment team' and they ship my order within 5-8 business days. She says I will hear via email. As I mentioned before, I have yet to get any responses.

- my desired resolution:
1. An explanation for the lack of concern, the disregard for me as a customer, and fact that I have never received any kind of communication initiated by outdoors online to explain this horrible experience.
2. My order delivered to me and/or a full refund.
3. Some sort of compensation for the ridiculous trouble I have had trying to get this resolved.
4. An actual response that answers my questions.

Thank you,
Amy maddy
[protected]@hotmail.com
Order #89116

I ordered an orange yeti from outdoorsonline.com on December 7th and was billed on December 8th and have yet to receive my product. I have tried to contact them many times via email, chat, and telephone without any success until 4 days ago. I finally spoken to someone who claims my product was out of stock. I listened to her BULL#### excuse and proceeded to tell her how wrong it was to do people like this. I'm currently trying to get my money back. Not holding my breathe!

I placed my order on december 23, 2016 for a yeti rambler hydro dipped 30 oz cup, 100% leakproof lid for 30oz yeti rambler cups, and the camo handle for 30 oz yeti rambler cup.

I have received one email from the company, which was my order confirmation on dec 23rd. Since then, I haven't had any communications with the company. I have emailed them twice and I have not heard back from them. I should have done more research. I will be contacting the bbb and filing a complaint as well.

I called their support number [protected] and was on hold so long that I had to hang up.

Ordered a 20oz pink Yeti rambler on December 12th 2016. The company charged my credit card $32.46 and sent an order confirmation email. I haven't received the order. When I check the status, it shows that it hasn't shipped. I've called, emailed, and tried to online chat with no response from the company. I simply want to cancel my order and be issued a refund.

Ordered on 12/18 card charged immediately. Today, Jan. 10 no order. Only way to reach someone is to sit on Chat for 45 minutes. Per Robin, MJ and
Paul (probably the same loser person each time) I was told "delay 5-8 days". Oh and when I asked for a refund it was "problem with payment processor". But Im sure not incoming payments right?
Losers, Loser company stay away. Pursue with your cc company. I did today and they are doing a charge back. Hope the time that was wasted on my $30.99 order was worth it for them because I will be getting my money back.
STAY AWAY.

Called and left multiple messages. Never received a call back. Email them as well same outcome, No response. Finally got to talk to a girl named Keziah (Kesha) Who said my product was in high demand and that it just arrived at their North Carolina warehouse and would be shipped out immediately to give it 5-8 days for shipping. I could tell they had very cheap IP phones, due to all the cutting in and out of the line. I placed my order mid December and it is now the 6th on January. When i asked about a refund the question was completely ignored, She just kept saying i assure you, you will get your product. Keziah also could not provide me with an address for their North Carolina warehouse, Nor a phone number. "The warehouse there does not have phones" "The only way i can contact a supervisor is to email them." There is no way that, that is the only way you can contact a supervisor. Companies like this taking advantage of a hard working Americans stealing their money is disgraceful. I hope the person that runs this scam of a company reads this review.

I placed an order on November 20th and ordered six items. I received each item separately, from different parts of China, with the last item being received on January 6th. On Dec. 18th, I e-mailed the company to be advised on whether my order was going to arrive by Christmas. I never heard a response. Today I received a first e-mail confirming my last order was sent. I will never order from this company again.

This is such a scam company! I ordered my products on December 7th, it is now January 5th and still no update to my order. I have called, emailed, and no response.

The most annoying thing is that my best friend placed an order on November 25th, was shipped TWO days later.

Don't order from them. Don't waste your money, time, or patience. Now the rest of us have to fight to get our money back while this company has disappeared into the ether.

Ordered a tumbler on 11/30... Card was charged and then never heard from them again.. I will be disputing the purchase with my bank.. Do not buy from them! I have called every day since 12/20 (even christmas) never gotten through. I have emailed them at least 10 times with no response. Once again do not buy from them! Fortunately academy sports and outdoors had a similar mug (Not yeti) that was the color I wanted.

I ordered a yeti cup online. 20 days later the product never arrived. I emailed the company 3 times and called them 2 times. I did not receive a return call after 10 more days. Finally I disputed the charge with my credit card and they are investigating it now. 10 more days have gone by and still haven't heard from the company. They are definitely a scam company.

I placed an order and they withdrew the money almost immediately. Can't get any further information, can't get in touch with anyone through any of the available options - phone, email, live chat. This is a scam company and should have known it was too good to be true. Now I have to fight to get my money back. Sad and shameful to take advantage of people like this

I Ordered a 30 Oz Yeti on 02 Dec 2016. Charged immediately, no email no tracking, no product. No customer service. I tried contacting them and was immediately 4th in line, then 6th in line, always in line with no progress. Trying to locate new contact information for them, I discovered that every customer is handled like this and so are the visitors to their Facebook page. Never oder comments since they are all negative and deleted. This is a scam and the company should be shut down, since it doesnt provide a service but charges people. I will be disputing the charge with my bank as this is clearly a scam company. Ordered on Outdoorsonline.com and charges show as "www.campingandfishingoutlet" but they are the same company and link you during payment.

I ordered my yeti tumblers on dec. 13th. No shipping dates were mentioned, just free shipping was my option. After I paid for the order, it said there was 10-15 days shipping on the tumblers. I have tried emailing customer service on the status of my order - no response. I have tried calling in on the customer service line that is supposed to be open 24/7, and no one is ever available to take your call.

At this point I just want my money back, but I can't even talk to anyone about this.

I placed a christmas order on 12/9/16 with a 10 day shipping. I have tried three times via email to find out about my order. I have called and got a recording that their customer service is busy. I also tried the "chat" feature on their website but no one would respond. No one responds with help or tracking on the order! Do not buy from this company!

Joey floyd

I placed an order on 11/14, it is 12/23 and I have not received my items as yet. I have emailed them numerous times to no avail and when I call I am told that I can leave a phone # because all customer service assistants are busy. I also tried the "chat" button on their website and was told they were too busy. I was about to check on my order when I got home from work, their website says they are closed and will return on 12/26. Rip off!

I placed an order on November 28, 2016. It stated in the checkout process that it would take 7-10 business days. As of 12/23/16 I have yet to recieve anything. I emailed the company on 12/8/16 but no response. I then called customer service on 12/20/16 and a recording said they were busy helping other customers, and to leave a message. On the same date I then tried their "live chat" but was told (by an autopopulared message) that there were 53 customers ahead of me. I have yet to speak to someone live.
This place is horrible! Do not order from them!

I placed an order online on 12/12. I never received any tracking information so I started inquiring about my order.
As of 12/23 I have made multiple attempts to contact customer service via chat, email and by phone but i'm always told they are busy helping other customers. It appears this website is a scam! Do not purchase anything from this website!