Pacific Columns’s earns a 3.0-star rating from 4 reviews, showing that the majority of customers are somewhat satisfied with architectural products.
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Merchandise underwent inappropriate transportation, handling, unloading
We are demanding a full replacement of purchasef merchandise (Pacific Columns/ Therma Thru/Fypon sales order #[protected], July 22, 2022). Merchandise was not shipped as stated on the Therma Thru/Fypon Shipping Cover Sheet and underwent inappropriate transportation and disrespectful handling and unloading by YRC freight. Pacific Columns (e-commerce )/ Terma Thru/Fypon sale either damaged or returned items. According to YRS deliver truck merchandise (our Elite rallings balustrade system 5 boxes) loaded and uploaded 15 times. YRS did not had any pallets in the truck, merchandise was not sealed, and none of serial numbers were found. Nether Pacific Columns nor Therma Thru/Fypon prepare shipment carefully, full truckload wasn’t sealed, and serial numbers were found. Looks like purchased Elite rallings balustrade system (total cist of $1,441.75) was sold and shipped directly from a garbage place! Maybe this was a reason why YRS driver was very rude and angry upon a delivery. We and contractors are reluctant to install the product that may have been damaged and/ or scratched due to improper transportation as well as during unloading and dropped twice onto the cracked sidewalk by YRC freight driver! We Customers are not the extention of Pacific Columns/Therma Thru/Fypon Quality Assurance Department. We have not chosen YRS Freight. So called 100% life warranty cover does not apply to products that don't meet appropriate quality standards or standards that were compromised during transportation and unloading and threwing merchandise on cracked sidewalk (each box twice). We are awaiting products since August 11 and replacement since Aug 19. Pacific Columns/Therma Thru/Fypon is impending remodeling of a front porch and causing a damage of 125 years old house of the historic district of Hot Springs. Please send a complete replacement of the aforementioned shipment and pick items ($1,441,75) that was not handle and transported unacceptably!
Desired outcome: Full Replacement of merchandise railings & balustrade system #[protected]
Your customer service department is unprofessional and rude
I purchased (4) columns worth of materials and they arrived completely damaged. I opened a claim. I heard back from someone promptly. I also started disassembling one of my columns to prepare for the installation process. During that closer look, I realized that whoever upsized my current columns from 4x4 to 4x6 did so into the flagstone patio, rather than on top of the flagstone patio as I had assumed. I was asked by the rep to send pics of the damaged product and I sent thorough pictures with instruction that I needed him to reach out to me first and not just resend the same product, because I realized that I now needed something to cover (2) 6"legs per column to combine with the 4' pieces I ordered. They did not reach out to me as I had explicitly asked. So now I had twice as many of the product that I did not need and the new stock also arrived mostly damaged. When I asked to speak to a supervisor... Andrew, he informed me that your policy is just to send out new and not listen to the customer AT ALL. I told him my garage was filling up with product I cannot use. At that point, I was ready to just get a refund and send it all back, but he told me that I would either have to pay for return shipping and a restocking fee and that the best he could do is offer me a discount on the additional pieces to cover the 6" sides of each post. Reluctantly, I agreed to spend even more money than I had already spent on a product that was not good to get what I needed to just get this project done. The new product arrived, but I was in and out of town, so the first weekend I was back, I looked at what I sent that I paid additional for and it was all damaged in shipping as well. I called again to report it and was asked to send pics of the damage, but was then informed by Andrew that since it was beyond 72 hours since it arrived to me, I no longer had any recourse and to use bondo to fix the damaged pieces.
That is complete BS in that fixing a very damaged corner where the pillar pieces are supposed to mate up is nearly impossible without being noticeable and too big an ask for what is supposed to be brand new pillars. If the damage were gouges in the field portion of the pieces, that would be workable.
Andrew provided the most horrific and frustrating customer service experience I have had in the 25 years I have been in the industry. I did not spend nearly $2000 for a garage full of junk I cannot use. He should not be in that position. He is very bad at his job and if the company truly does not stand behind their product, then people should be warned away from purchasing it. I told him in our correspondence about this last shipment that I only needed a few undamaged pieces to arrive to me to make this all work, but he was a jerk and basically washed his hands of the whole situation.
I want to point out that most of the expense and wasted time could have been avoided if the original customer service person would have listened when I begged him NOT to send ANYTHING without talking to me first because of what I discovered. Andrew further exacerbated the situation by defending his actions implicitly and claiming that resending everything that I did not need was your policy and the correct action, when all of this could have been avoided.
Desired outcome: I want someone to come pick all of this up and get it out of my garage and refund my money. This is 6 months of my life and added stress that I will never get back.
WRONG PRODUCT
Pacific Columns shipped the wrong product after a gruesome ordering process . Two salesman quit the company during the short time I dealt with them. They promise professionalisim but greatly under deliver. When after weeks of delays and having to pay up front they delivered the wrong product. Pity to anyone dealing with this company. BEWARE you cannot stay in business for long acting as they do.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Pacific Columns Legit?
Pacific Columns earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Pacific Columns. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Pacific Columns has claimed the domain name for pacificcolumns.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Pacificcolumns.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Pacificcolumns.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Pacific Columns have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Adult content may be available on pacificcolumns.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
Pacificcolumns.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Pacific Columns.
However ComplaintsBoard has detected that:
- Pacific Columns protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Pacific Columns has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Fraud and scam
Pacific Columns ripped me off because they sold me columns not suitable for my application and they crashed to the ground, destroying my pergola, shrubbery and lawn furniture. Had there been anyone under it, they would have been severely injured or killed!
They are not willing to admit fault and I am out over $1000.
The complaint has been investigated and resolved to the customer’s satisfaction.
Pacific Columns Reviews 0
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Overview of Pacific Columns complaint handling
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Pacific Columns Contacts
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Pacific Columns phone numbers+1 (800) 294-1098+1 (800) 294-1098Click up if you have successfully reached Pacific Columns by calling +1 (800) 294-1098 phone number 0 0 users reported that they have successfully reached Pacific Columns by calling +1 (800) 294-1098 phone number Click down if you have unsuccessfully reached Pacific Columns by calling +1 (800) 294-1098 phone number 0 0 users reported that they have UNsuccessfully reached Pacific Columns by calling +1 (800) 294-1098 phone number
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Pacific Columns emailssupport@pacificcolumns.com100%Confidence score: 100%Supportsales@pacificcolumns.com82%Confidence score: 82%sales
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Pacific Columns address6765 Horizon Road, Rockwall, Texas, 75032, United States
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Pacific Columns social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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