Parts Town’s earns a 3.0-star rating from 5 reviews, showing that the majority of restaurant and commercial kitchen operators are somewhat satisfied with parts and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Ordered parts twice for my ** Front Load washer
Ordered parts twice for my *** Front Load washer. They had the best prices I could find and shipped fast. The parts seem to be genuine OEM. Highly recommended. Just make sure you order the right parts. Tub spider elsewhere was over $200. Only $159 at Parts Town.
This was my first time ordering from Parts Town and I have to say, they are incredibly fast at getting the parts shipped out
This was my first time ordering from Parts Town and I have to say, they are incredibly fast at getting the parts shipped out. I was amazed when the package arrived the very next day, especially since I placed the order early in the morning. The best part is that the price of the part I needed was lower compared to other places, and it fit perfectly. I ordered two interlocking switches for my microwave and now I can happily say that I'm back to microwaving things! Haha
I bought a part for my washing machine, and it came in good condition
I bought a part for my washing machine, and it came in good condition. However, it turned out to be the wrong part for my dishwasher. I requested a refund, and they agreed to give me one if I sent it back. I followed their instructions and returned it. But when they received it, they refused to refund me because the part wasn't brand new anymore. Unfortunately, they deceived me about the refund, and now I'm $150 poorer. I strongly advise against using this company.
Their customer service is pretty good, but I gotta say, their website is seriously lacking
Their customer service is pretty good, but I gotta say, their website is seriously lacking. They never seem to have the right model numbers for any brand. Lately, I've even had parts sent to the wrong address. It's frustrating because if they were more on top of things, this wouldn't happen. I personally prefer other places for parts. Right now, I'm trying to cancel an order I placed just 20 minutes ago, but there's no option for that. Now I'll have to wait for it to arrive and then send it back, wasting money on shipping that could've been saved.
Next Day Air, Still Not Here, PartsTown Doesn't **** I needed a tube of grease urgently
Next Day Air, Still Not Here, PartsTown Doesn't ***
I needed a tube of grease urgently. I called customer service and they told me to visit their website and select "Next Day Air - Saturday Delivery". I followed their instructions and paid $108.95 for shipping an $11.90 item. The receipt assured me that it would arrive by 12:00 Noon on the following Saturday. Our employees were eagerly waiting for this product to kickstart a production run, and they were at my facility that Saturday. However, to my dismay, the product still hadn't arrived by Monday morning. I called *** and discovered that the product was STILL at their facility, not even shipped yet. I tried to cancel the order, but they informed me that it was already in the process of being shipped, so cancellation was not possible. I suppose this company might be satisfactory if you have ample time to wait for your shipment, but don't rely on their promises of "overnight," "next day," or "immediate service."
Parts Town Complaints 0
However, if you have something to share with the others, you can write a complaint
If you represent Parts Town, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Is Parts Town Legit?
Parts Town earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Parts Town has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Parts Town has registered the domain name for partstown.com for more than one year, which may indicate stability and longevity.
Partstown.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Partstown.com you are considering visiting, which is associated with Parts Town, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Parts Town have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Parts Town website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
About Parts Town
One of the key strengths of Parts Town is their vast inventory. They carry parts from more than 800 manufacturers, including popular brands like Manitowoc, Hobart, and True. This comprehensive range allows them to cater to a wide variety of equipment types, from refrigeration units to ovens, fryers, and beyond. Whether it's a small component or a major assembly, Parts Town is well-equipped to meet the diverse needs of their customers.
In addition to their extensive inventory, Parts Town also prides itself on its exceptional customer service. Their team of knowledgeable experts is readily available to assist customers in finding the right parts for their specific equipment models. With their expertise, customers can be confident that they are ordering the correct parts, eliminating the hassle of returns or exchanges.
Furthermore, Parts Town understands the urgency of getting equipment back up and running as quickly as possible. They offer same-day shipping on in-stock parts, ensuring that customers receive their orders promptly. This commitment to fast and reliable delivery sets them apart from their competitors, as they prioritize minimizing equipment downtime for their customers.
Parts Town's dedication to customer satisfaction extends beyond just providing parts. They also offer a range of resources to support their customers, including detailed product manuals, instructional videos, and troubleshooting guides. These resources empower customers to troubleshoot and repair their equipment effectively, saving them time and money.
Overall, Parts Town is a trusted and reliable source for genuine OEM parts in the foodservice industry. With their extensive inventory, exceptional customer service, and commitment to fast delivery, they are well-positioned to meet the needs of commercial kitchen operators. Whether it's a restaurant, hotel, or any other foodservice establishment, Parts Town is the go-to destination for all their OEM parts requirements.
-
Parts Town Contacts
-
Parts Town phone numbers+1 (800) 438-8898+1 (800) 438-8898Click up if you have successfully reached Parts Town by calling +1 (800) 438-8898 phone number 0 0 users reported that they have successfully reached Parts Town by calling +1 (800) 438-8898 phone number Click down if you have unsuccessfully reached Parts Town by calling +1 (800) 438-8898 phone number 0 0 users reported that they have UNsuccessfully reached Parts Town by calling +1 (800) 438-8898 phone number+1 (800) 438-8898+1 (800) 438-8898Click up if you have successfully reached Parts Town by calling +1 (800) 438-8898 phone number 0 0 users reported that they have successfully reached Parts Town by calling +1 (800) 438-8898 phone number Click down if you have unsuccessfully reached Parts Town by calling +1 (800) 438-8898 phone number 0 0 users reported that they have UNsuccessfully reached Parts Town by calling +1 (800) 438-8898 phone numberMedia Contact+1 (855) 304-8992+1 (855) 304-8992Click up if you have successfully reached Parts Town by calling +1 (855) 304-8992 phone number 0 0 users reported that they have successfully reached Parts Town by calling +1 (855) 304-8992 phone number Click down if you have unsuccessfully reached Parts Town by calling +1 (855) 304-8992 phone number 0 0 users reported that they have UNsuccessfully reached Parts Town by calling +1 (855) 304-8992 phone numberCustomer Service
-
Parts Town emailsreturns@partstown.com91%Confidence score: 91%
-
Parts Town address1200 N Greenbriar Dr Ste A, Addison, Illinois, 60101-1050, United States
-
Parts Town social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
Industrial Ladder & Supply Company
4 reviews
TMG Industrial
6 reviews
Busy Bee Machine Tools Ltd
1 review
MCSS Tactical
9 reviews
American Industrial Supply
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!