PaySafeCard.com review: Open Letter to the CEO (MD) of Paysafe

CUSTOMER COMPLAINT

Open Letter to the CEO (MD) of Paysafe

Dear Mr Udo Muller,

I am very disappointed with the service provided by your company. Today I deposited £350 in to my new Paysafe wallet which I opened on the 8th of April 2014. When I first opened the account I deposited £200 and applied for the unlimited status. Some 10 days later I received an email to say that the documents were not correct, as you required the Back of My ID card and the utility bill was rejected. I logged in to my account today to upload the correct documents and when you click on the link to research which ID you require you get a 404 error so you need to fix this link.
I therefore uploaded my documents and searched for a contact number to speak to Someone at Paysafe at which point I was told that the documents had been received and to be “Patient” for someone to look at this. However I can not use the funds I paid in to the account because of the limit of £250 you have with Skrill, and I am not happy if I have to wait 10 days and then someone may tell me the documents are incorrect. I was told it would all need to be looked at by your “Technical Team” and that I could not speak to them and neither could your customer care assistant. When I urged her to speak to someone in the team she duly hung up on me, which has infuriated me.
I called back and spoke to another member of staff who was equally as unsympathetic and duly told me to be patient again. I am not at all pleased with the service provided by your company and I will be posting this open letter on every single customer feedback forum I can find associated with your company.

Kind Regards
Mark Berriman