PaySafeCard.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about PaySafeCard.com
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Pin voucher
Date of Incident: 02-02-2022
I am an avid P.C. gamer. I do not have a credit card. I do not feel comfortable putting my banking information online. I found a solution. PaysafeCard.com is the name of the business I turned to. They offer 10.00. 30.00. and 100.00 PIN vouchers. and allow a maximum purchase amount of $400.00 to people who do not have a verified account. I have a $3500.00 limit. My account is fully verified.
For the past 2 years. or year and a half, give or take, nearly everyday (over 80% of the last 365 days) I have gone to the same store to get the same $10.00 Paysafecard PIN voucher. The odd time. I would buy a $30.00. or $100.00 voucher, however according to PaySafecard.com I do not exist! There is a fee of $1.50 fee for every $10.00 PIN voucher purchased. The 30.00 dollar and 100 dollar PIN vouchers have a little somewhat higher fee, but no greater than $4.00.
That's business.
I'm ok with this.
It is not about the fees. The fees aren't the issue. That is actually a very good thing about PaySafecard.com, hence my reason for doing so much business with Paysafecard.com
The issue is the customer service. Horrific. That is the only word to sum it up.
These people accused me of being a security threat. I signed up with the company 6 years ago. Back then, I had a cell phone. I have for 6 years owned this account, yet not one time did I get a single email never had to log onto my Paysafe Card account. Everytime I bought a voucher, I would simply go to the website. enter the 14 digit PIN. and voila! Payment accepted.With a phone number I have not had for over 5 years now. In order to log in. they want to text a code to the number the account was originally opened with. They have a 2 factor authention system. Mandatory. Without any options to select to change the number or verify in any other way.
When I entered the 14 digit PIN, it said my account has been blocked for security reasons.
I still have not got the money back.
I have updated all my info. jumped through all the hoops and it is all fixed up..or is it? No. I have a 10.00 voucher that is garbage. They are refusing to re-enable it for no valid reason.
They are only offering to refund the 10.00 to my bank account. The bank account I do not want to have anything to do with online.
They can simply add a 10.00 credit to my paysafe account.
Nope.
So I am done with these people.
Open Letter to the CEO (MD) of Paysafe
CUSTOMER COMPLAINT Open Letter to the CEO (MD) of Paysafe Dear Mr Udo Muller, I am very disappointed with the service provided by your company. Today I deposited £350 in to my new Paysafe wallet which I opened on the 8th of April 2014. When I first opened the account I deposited £200 and applied for the unlimited status. Some 10 days later I received an...
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