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Publishers Clearing House / PCH.com

Publishers Clearing House / PCH.com review: can't redeem tokens 65

S
Author of the review
8:29 pm EDT
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I can't redeem my tokens to win prizes. Everytime I make attempt to do so, they tell me that I'm under 18 years of age . Please fix this error ASAP.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

65 comments
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drew smith
US
Sep 28, 2015 11:53 am EDT

I PL AY TOKIN GAMES AN DWIN POINTS. BUT I AM NOT GIVEN THE POINTS I have earned. I am sign in . play games I can earn bonis points but not game points, why? drew smith tx

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Carolyn Moore
US
Oct 11, 2015 4:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am getting tired of trying to use my pch points. When I've tried to use them. my points go up instead of down. This happened many times. Directions for the use of any web or other site, should be in simple language. Not all people are computer smart. Being out of town limits the contact with the site. Being on a limited income, the ad presentations make me feel guilty because I am not able to buy anything, plus at age 81, I am trying to get rid of stuff, not bring in more.

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Carolyn Moore
US
Oct 21, 2015 1:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have over 700, 000 points and cannot redeem them. I'm getting tired of trying.

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Carolyn Moore
US
Oct 21, 2015 1:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have just posted my comment. I can't use my tokens.

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Laura Snyder
US
Oct 27, 2015 12:41 pm EDT

I am unable to access games from my android with the newest app downloaded. It says bad request from practically all your emails

Bootsie53
Bootsie53
US
Nov 09, 2015 4:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I had several thousand tokens now they are all gone.I don't understand. I am wasting my time playing game if I am going to continue losing tokens.

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Danny Farris
Millington, US
Jul 03, 2016 7:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have tried repeatedly to redeem my tokens for almost 6months and can't sign in.My emails is, dby54@yahoo.com.Can you help me.

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Danny Farris
Millington, US
Jul 04, 2016 5:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm also tired of the runaround with trying to redeem my tokens, I've been playing for over two years, and have 23million tokens, it's not right that I can't redeem tokens that I have worked hard to get.Answer me please.dby54@yahoo.com

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Jack e taylor
US
Jul 20, 2016 9:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

From the commits from above and my own experience
I think this is all one scam it's all the advertiser and the
Heche with the plays.

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Danny Farris
Millington, US
Aug 14, 2016 8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Can answer my previous posts, please email me at dby54@yahoo.com

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Danny Farris
Millington, US
Sep 22, 2016 3:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is dby54@yahoo.com will u give me an answer to my previous posts.Please, I'm waiting for your answer.

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Cea7
US
Nov 27, 2016 1:01 pm EST

I try to redeem tokens to bid on the prizes, it takes my tokens, I can see them subtracted from the total however, it takes forever and ever to "process" the entry and it never does "process" the entry. It does state # of entries confirmed on the left side but then continues to "process" the entry and on the processing bar - nothing ever moves, it never actually "processes" the entry although it takes the tokens away. So, I am loosing tokens by the thousands! trying to bid on prizes (which I really could use this time of year) all the while PCH is taking my tokens by the thousands and leaving me with nothing. What gives? or actually does not give (HINT), I continue to loose and PCH wins? Been doing this for eons and never won as much as a gift card, nothing. I leave the page up for a long time, nothing it continues to say Processing, nothing happens, can not leave this page open for ever, have to close computer down sometime.

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loyalty5659
US
Jan 01, 2017 9:13 pm EST

I have been playing pch games and sweepsteaks for 6 years and havent won a single game in 6 years after playing some of them every day. The sweepstakes is the same but i can understand that better because there is millions of entrys. But the games is based off a single person playing. As for the games you would think the odds should be in my favor after 6 years some of the games you dont give any one a fair chance no matter your skill level they are set up so no one can win. If you are going to take advantage of people and not be honest why do it, you have it set up where no one can win and i believe the winners you show are made up people those people dont exist and i believe that and i blame the fcc for letting you get away with it. You must be paying off the fcc any one else would be in jail for fraud i use to be a sucker buying your s..t in hopes of winning but i have lost all faith in you. You are not honest i dont see how people can work for you the pay cant be that good for people to lie for you. Im disabled on a fixed income and you take advantage of people like me in hopes of winning and leaving my kids and grandkids something, but i no longer buy your crappy things and im going to quit playing all of your damn games if people stop buying that crap lets see if you could keep paying yourself big salarys, i cant believe a company like yours is able to operate, im going to the fcc and ask them to make show proof of winners from the games and sweepstakes i think they need some one that cant be paid offf to tell the truth about this company its a scam if i was doing what you are i would be in jail because i dont have the money to pay off the fcc. FCC DO YOUR DAMN JOB BECAUSE THESE GAMES ARE NOT LEGIT PEOPLE ARE NOT GETTING PAID FOR WINNING I HAVE BEEN TOLD I WON AND THE NEXT DAY I WAS TOLD IT WAS A COMPUTER PROBLEM. COME ON a computer problem and im not the only one this has happen too make them honest or shut them down. I think the fcc needs to be investigated for lettig this go on some one isnt doing there job. The law should apply to every one not just some...

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Lynne Hendricks Green
US
Mar 18, 2017 4:29 pm EDT

I have 1.6 million tokens, what is the use to having them, they are useless. I have put many hours in to earn all these tokens, now what? A waste of time spent. They count towards NOTHING. You can keep them. Sincerely, Lynne H. Green 3/18/2017. 1523.

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mustangpollyred
US
Sep 25, 2017 9:45 am EDT

It must be a bogus set up to get you to buy more stuff. Every time I try to redeem my tokens, I get a flash box that says, we noticed you have ad blocker on. So, I turned off ad blocker & the box still came up again & again. So, then it goes to to the contest that you look at merchandise for purchase. You never get to the end & can't go back to redeem tokens! To me it's just a way for the PCH Company to make more money.
So, this is more of a COMPLAINT, not a question!

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Hogiebear
US
Sep 29, 2017 7:55 pm EDT

Error page not loading 3 million tokens and counting as for a snare it will come for you
Shame false hope an idol for the idle

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prosper de george
US
Dec 12, 2017 8:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Why do you make so hard to redeem tokens? prosperdegeorge@hotmail.com

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prosper de george
US
Dec 12, 2017 8:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I've tried to resign up but can't do that either?

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Karen Bergley
US
Jun 18, 2018 4:57 pm EDT

I have been playing pch lotto for many years. I have over 49, 000, 000.00 tokens but when i try to play any of them my account won't even come up. Also can't get the powerplay prize to come up after 10 games either. Getting very tired of not getting to play all games or spend tokens. Might as well save my time & play somewhere else.

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cushingrtr
US
Sep 21, 2018 7:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have accumulated a lot of tokens I can only redeem a small percentage what am I doing wrong?
jcushing3@juno.com

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Panama Evans
US
Dec 17, 2018 11:30 am EST

Today December 17 2018 I tried to redeme my tokens for MacBook Pro (500) per entry, but when I select it I get multiple pop ups. PCH HAS NO WAY TO CONTACT THEM IN. Timely manner to remedy this, since this drawing ends today. My only choice is to turn this matter over to the fcc and see if scam artist like PCH CAN BE FINED. I WILL NO LONGER PLAY PCH IF THIS IS HOW CUSTOMERS ARE TREATED.
PANAMA EVANS TACOMA WA

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Andrea Riv
US
Mar 26, 2019 9:53 pm EDT

I can not redeem my tokens.Although I am u
sing my correct password. Whats up? They ask me to change my password but I don't get the e mail.

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Adriana Riley Cuevas
US
Oct 25, 2023 5:17 pm EDT

Okay (Publishers Clearing House you won , I Lost, unfortunately I tried to used them but couldn't do, now you can definitely have my 5 plus million tokens! , 👋🤬

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  1. Publishers Clearing House / PCH.com Contacts

  2. Publishers Clearing House / PCH.com phone numbers
    +1 (800) 459-4724
    +1 (800) 459-4724
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  3. Publishers Clearing House / PCH.com emails
  4. Publishers Clearing House / PCH.com address
    101 Winners Circle, Port Washington, New York, 11050, United States
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