Publishers Clearing House / PCH.com’s earns a 1.9-star rating from 441 reviews, showing that the majority of sweepstakes participants are dissatisfied with their chances to win.
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Tokens playing games
BEWARE, have you ever noticed your tokens getting less, rather than gaining? Unless you write down and add each and every token you earn, you would not notice that anything was wrong, but PCH frequently
does not add your tokens you win. Also they have lots and lots of technical problems that you also never get your token winnings.
Constantly does not add to your total the tokens you have earned!
May 15th. 8:15am
pch
long time member, I have backed you many times when people have called pch a scam. Today I have doubts. I recieved a $5 check and I have never participated in a pch game etc. which offered $5 reward. People have said you send out fake rewards in order to appease justice dept. complaints about pch. Stating all us states have won awards. THIS WAS A SLAP IN MY FACE AND BURST MY ARGUMENTS i USED TO DEFEND PCH. also your claim of cheap prices is totally wrong. prices may be lower, but when you add shipping charges your products are triple what you can buy local.
Desired outcome: help me defend you, and explain these small awards, that I never entered for
The games.and sweepstake
Ok on the sweepstake game where there's 9 sweeps before you can open a chest.i get Thur the first 2 ok. Then come the 5 scratcher game well it has not let me complete pass the 2nd scratcher out of 5.
The instructions are telling me to do these game how can anyone win if this game don't let you Thur but 2 scratcher and there are 5 it goes blank.
Then on winnerville the game just freezes up or cut me off the game.
How can I win anything when this keeps happening to me.
I KNOW I OWE YOU PEOPLE MONEY BUT SOCIAL SECURITY MESSED UP MY CHECK BUT I WILL MAKE A PAYMENT THIS MONTH.
BUT THE WAY YALL ARE DOING PEOPLE IS WRONG I DONT LIKE MISTREATING OTHERS
THATS NOT NICE SO ILL PAY YOU PEOPLE OFF BUT DONT THINK ILL BUY AGAIN THE LAST 2 ITEMS I GOT WAS BROKE.
PCHrewards
On emails using tokens and I enter the number of entries I want to enter and press [enter] it then asks for my login / password after entering those it tells me that there is an error. This is the same login I have been using for over a year.
When the email comes up it knows who I am gives me additional tokens without any login being necessary
If I log into https://rewards.pch.com/ and enter the same login / password most of time I am able to enter the number of entries and everything works.
Desired outcome: Same login/password working on emails and direct login to PCH
Kitchen towels and scoopers
I have Never placed an order but received two items from Publishers Clearing House. One was a set of kitchen towels with a sink map. The second was a set of scoopers which looked for a litter box. I don’t own a cat! Instead of paying shipping to send items back, I went ahead and paid for the two items that I have no use for. I actually threw the scoopers in the trash since they were disgusting just the thought of picking up cat poop.
Desired outcome: I never called or emailed to complain. So there is no record. But there is record of me paying for the order! I’d love to get a refund. I hope this doesn’t happen to anyone.
"Sterling Silver" earrings (set of four)
Not Sterling Silver...They didn't even tarnish, they rusted...My ears actually started bleeding from the rust!
This is not the only time that I ordered an item that was not as advertised! Your merchandise is sub-par and way too expensive!
I will never ever order anything from you again!
This was a birthday present to myself...I was very disappointed!
Desired outcome: Just vetting...I won't ever order from you again!
PCH.com
Today 4/13/2022 I got a pop up that said I get a double reward for 100,000 tokens. Attached is the screenshot. I clicked on the claim now, and nothing. I was not rewarded my tokens. This has happened to me before on the 50,000 token bonus. I have done everything you all have told me to try and fix this problem. My wife got her 100,000 token bonus on this same computer, so I know it's not my computer or cashe or anything else. Why am I not getting my bonuses and my wife is using the same computer. This has been going on for quite some time and you all won't make it right.
Desired outcome: I have not received these bonuses for more than a month now and I have missed at least 300,000 tokens. I would like to get them please
Scam
I have spent a tremendous amount of time playing this scam. I have collected 137,000,000 coins. yes 137 million with no results. I do not believe they have but a few scam winners. Has anyone ever checked their lists of winners? They make it like I have to buy before I can win with comments like "show us just how much you want to win" If it matters what they think then it is not a true game. Yes I am very ticked off and would like to ring their little lying necks. I never heard of any law suits against them or I wouldn't have played the game for years.
Desired outcome: Add my name to any suit. Make the liars pay for wearing out 4 mice clicking on emails and entries
Dennis, I'm sorry but you are dead wrong. (I am retired from working in an office at a university, and am not associated with PCH in any way, by the way.)
1) I've been playing PCH games online for about 6 years, and have won $130, total. (I seldom bother with the mail-ins; too much trouble.)
2) They DO say things like, "One more order will place you in our VIP Customer category!" (paraphrasing, here) but they repeatedly, on every entry, show that no one has to buy a single thing from them either to play the games or to win a prize. They clearly state that making a purchase will NOT increase someone's chances or winning.
People misunderstand GREATLY. One woman on here wrote that she was looking for something she wanted to buy so she could enter! Another person said she played the roulette wheel game and won $1 million dollars, but PCH refused to give it to her and said she hadn't won. HELLO. I'm familiar with that "game," and I strongly suspect that what she won was one entry for the CHANCE to win $1 million dollars.
PCH can't help it if folks who play their games refuse to read the information that is readily available, or (sorry...) don't have the capacity to understand it.
Almost all orders received were not what I ordered or didn't work!
I am neither paying nor sending back the items. I can't waste any more money doing this. I recently ordered a coin counter and it does not work. I don't need to pay $23.00 for a jar to collect my monies. I would never order anything further from pch. Think they are crooks.
Called Diane Celestin at [protected] on 3/26 for a $36.08 charge.
Customer ID [protected]
Silly face bowls - never ordered for $23.93.
Microwave Huggers - never ordered for $27.20
I will only pay for the last item I ordered, a key holder.
Ridiculous
baking pan set and microwave trays
Ordered baking pan set has two pans. First time I used one of them the no stick coating came off. Very disappointing. I got a set of 2 microwave dinner trays and lids do not stay on. These products are cheaply made and I will never buy from PCH again. Also the first invoice they sent me said my payment was late? This is a total ripoff and scam.
Desired outcome: would like money back products are junk
PCH search and win
Why do I have to buy something in order to enter the sweepstakes?
Desired outcome: Full entry
Received items I didn't order - right name, wrong address
I received a box from PCH today and opened it, expecting it to be an item I actually did order. Instead it turned out to be 3 different items which I did NOT order. I went to the USPS site to view the tracking info, which indicated the box was delivered to "the address" at "garage/other location." However, when I looked at the address label more closely, I saw that the house number was off by one digit. It's actually the address of a vacant lot three doors down. It seems to me that the mail carrier 1) was trying to be helpful since he knows I get a lot of mail and parcels, or 2) he actually didn't notice that the house number was wrong. Is this something to be concerned about?
Their online games
Okay I am tried of trying to play the online games. Especially when I keep playing these games and I keep getting Bad Request. I already know that I am not the only one getting this Bad request messages my father gets them to and he lives in a different town than me. Now since I am having such a bad time with all of the bad request popping up. I have lost my VIP Elite because I can't play the games. I keep getting Bad Request on PCH Lotto and definitely getting it on the VIP Elite games it is so bad that I couldn't even play the games anymore for VIP ELITE.
Desired outcome: I would like to be able to play the games without having any Bad Request popping up. So that I can have a good chance of winning money like for example $1,000.00 a week for life.
Try clearing your cache and restarting your computer.
I won and they won't give me my money.
I won $50,000.00 on a VIP Elite game and when I told them they said I didn't but took the game off and it's not been back on. On 12-16-2021 I won $650.00 towards a TV. They say this has been resolved but this isn't true. I have not received any money except a $10.00 check which I sent back. What happens? Do you give the money people win to your friends?
Desired outcome: I want my money I won.
PCH is not a charity. Just like in Vegas the "house" always wins. And, in the rare instances where a prize is noted as having been won PCH responds by saying "It's not in our database. You did not win."
Bottom line: The PCH model works for the company which is why complaints are meaningless. They are wealthy beyond belief and in order for them to stay that way their games are presented with "an edge" favoring the company.
Check out their rules. You'll see the phrase: "In our sole discretion" a lot. That means if they say so that's it. Even if you submit a screen shot they will determine whether or not to honor it or basically say "You've violated our playing rules."
Play for fun. Pay for a Lottery ticket. Much better odds.
carpet wipes/order number [protected]
they just don't work---do not clean carpet customer [protected]
Chinese junk products
over the past several weeks i have received merchandise from your company which is nothing but junk.:::
CD'S---Country Gospel 2 cd's
Golden #1 Hits-50's/60's
Vietnam Americas Conflict
WWII Confidential & Restricted Films
ALL THESE CD,S ARE OF VERY LOW QUALITY- CAN NOT USE-SOME EVEN ACT AS THEY WERE USED MATERIAL(SCRATCHES AND BLERBS)
Airtight Container Set (2).. nice, but after sever uses the flaps which lock the lids on crack and break---making them useless..
Bell & Howell TacGlasses 3pack...chinese knock off(shame on you)..junk i would not pay a plug nickle for them.
how do i return this junk?
take off my bill...
Desired outcome: please refund....CUSTOMER ID: [protected]
Suggestion: Shop The Dollar Store. Great prices. Skip the S/H charges from PCH.
I can not play my games all I get is Bad Request for the last 3 or 4 days
I having been playing for years will some one help me ? When I click on the Game of my choice I get a page saying Bad Request . I am so close to the end I would like to finish my games TRI Peaks , 52 pick up
Desired outcome: I want to play my games , every time I try all I get is Bad Request
Being blocked
Since I filed a complaint against PCH employees. I am now being blocked. Are they afraid of being told what is true. I was hacked, scammed, and lied to by these people. I have been doing PCH since 1996. Now with all the coniving and lying and scamming and being hacked, I am the bad one. Well I am not. Al I would do is submit my entries. Now I am bad because they wanted money from me, which I didn't have, but they kept on and on to give them money. So I could get my package. Also everyone of them would tell me I won and not to tell anyone. So secretive. Why! Now I am band from it on facebook. Also I have seen postings from other people about being scammed. It is a shame that this being done during these hard times. I hope you clean house.
The complaint has been investigated and resolved to the customer's satisfaction.
pch
The problem with Publishers Clearing House is that you are never actually sure when you have submitted an entry. The whole thing is so complicated. I swear I won't fall for it every year. Then for about 5 or 6 years I stay away. Then something triggers it in my and I order some cute pair of earrings and here I go again. It is true that the products for sale are not the highest quality. And I know that. So I am a bit careful what I order. I have learned that much. But this year I have ordered more than I ever have. But this is it. I am done. I will not get suckered in again. Now my emails say Please just one more order to keep your extra special special extra status. Then at the bottom of the page the regular an order won't help your chances of winning. Of course I know that. What I mainly find disturbing about PCH is the not knowing exactly when you have really entered this contest. Don't fall for it people. You can spend a whole day clicking away never ending and not knowing if you have ever entered your number. Don't bother wasting your time.
Desired outcome: None. Just wanted to get my feelings known
The complaint has been investigated and resolved to the customer's satisfaction.
Automatic ordering items ~ preying on the elderly
PCH has been sending my elderly ill mother unauthorized shippments of items and making her pay for them! This has been overwhelmingly distressing for her so she paid over $900 to make it stop. This has been brought to my attention. I am her daugther. I want to ship you back the items and receive a full refund please. Mail a check to the address on the account. Remove E. Scheveling from all future promotions and mailings.
Desired outcome: Refund $962.88 account [protected] Send a Return Authorization and shipping labels for the items to be returned to PCH
The complaint has been investigated and resolved to the customer's satisfaction.
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Overview of Publishers Clearing House / PCH.com complaint handling
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Publishers Clearing House / PCH.com Contacts
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Publishers Clearing House / PCH.com phone numbers+1 (800) 459-4724+1 (800) 459-4724Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone numberGeneral Questions+1 (800) 392-4190+1 (800) 392-4190Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone numberSweepstakes Scams+1 (800) 476-4724+1 (800) 476-4724Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone numberWebsite/Tech Issues
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Publishers Clearing House / PCH.com emailscirving@pch.com100%Confidence score: 100%Supportabuse@pch.com100%Confidence score: 100%Support
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Publishers Clearing House / PCH.com address101 Winners Circle, Port Washington, New York, 11050, United States
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Publishers Clearing House / PCH.com social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 08, 2024
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Most discussed complaints
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