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CB Airlines and Air Travel Pegasus Airlines Delayed flights
Pegasus Airlines

Pegasus Airlines review: Delayed flights

M
Author of the review
4:42 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear customer services team,
I am writing regarding a delayed/cancelled Pegasus Airlines flight.
The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight. The details are as follows:
Booking reference: TSMQ8A
Passport number: A23700987
Existing complaint reference: [protected]
Flight number: PC620
Departure airport: Sabiha Gökçen International Airport, SAW
Scheduled departure time: 30/12/2023 1:00 AM
Arrival airport: Hurghada International Airport, HRG
Number of passengers: 2
Other passenger names:
Sarah Kassim
Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.
Hello admin,
Here is my official complaint
I am raising this complaint on behalf of myself (Mahmoud Elghazawy) and my wife (Sarah Kassim)
Regarding our flight from Istanbul (SAW) to Hurghada (HRG) on 30 December 2023 10:55 pm
After the take off, and about 1 hour in the air, the plane returned back and landed again in SAW and we had to wait until the next flight which departed at 2:20 am next day
This is completely documented and recorded at your side
This inconvenience and delay has significantly affected our travel plans and caused us to miss important appointments back in Egypt, beside much headache and drowsiness
Accordingly, we are asking for the legitimate compensation stated in your conditions at their website: Passenger Rights | Pegasus Airlines (flypgs.com)
Thanks
I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.
Yours faithfully
Mr Mahmoud Elghazawy
Address: Flat 6, , Gregan Court, GU113YA
Phone: [protected]

Desired outcome: Full compensations for 2 travellers

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  3. Pegasus Airlines emails
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Pegasus Airlines Category
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