Petco review: False advertising and poor customer service

On 12/09/2023 I went online to place an order. Front page of website states "35% off with repeat delivery." It also states " 5% off future orders with hassle-free delivery to your door. "

Each item that shows on items that I wanted states "35% off repeat deliveries." It also then shows what the cost would be as priced and then the price with the first time savings.

I go to check out and I see nothing with a 35% savings on it. I see one item where it says 50% of first repeat of Merrick -$20.00. First of all, $20.00 is not 50%, nor was I expecting 50%. I was expecting and wanted 35% reduction of all of the items that showed that would be reduced by that price. For all that I ordered it should have been a one time reduction of $40.12.

None of your main advertising pages state that it is a $20.00 reduction for the first time. That is a big difference between a $20.00 reduction and a 35% reduction. That is false advertising.

I called customer service to help figure this out and she told me that it is $20.00 maximum. I told her that I was not blaming her and knew that this was not her fault but that I felt as if the corporation was trying to take advantage of their consumer thinking that they (the consumer) just go through with the purchase since they were already at the end. She said there was nothing that she could do. I asked if I could please speak to a manager. She told me that the manager was on other calls but could call me back in an hour. Have you heard from her? It is the next day and I still haven't recieved a call back.

I did more research this morning and found hidden in your exclusions a statement that it is only a $20 maximum discount.

This to me is false advertising. The consumer should not have to search "exclusions apply" to find this out before they order. This is not an exclusion, it is left out by you on purpose, hoping that the consumer will just place their order since they are already at the end.

I really believe that this is false advertising as exclusions are not dollar amounts. Generally they are brands, such as two of the items that I wanted that showed the price and not a word regarding repeat deivery adjustments. You show too much of what the discount would be and not what it is.

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