Petco’s earns a 1.5-star rating from 585 reviews, showing that the majority of pet owners are dissatisfied with their purchases.
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Grooming salon/petco store
Made an appointment to have my dog groomed at 10 AM. Was told I could drop him off at 7 AM. I arrived at 7:15 and waited until 7:30. No one ever came. When the store manager was contacted, he told me that they open at 8 AM on Tuesday morning even though the store hours are posted as being 7 AM to 9 PM. He offered no apology, just asked, "So what do you want ME to do about it?" I was late for work and still have a dog that needs to be groomed. If they treat humans this poorly, I would hate to think how they treat animals that can't speak up for themselves.
Misleading label
Petco offers salmon oil under its private label. The label declares the the product is made from wild icelandic salmon.
The problem is that there is no wild icelandic salmon harvests! The company has acknowleged that the product is not made from wild salmon but has not withdrawn the product for almost 1 year.
The complaint has been investigated and resolved to the customer’s satisfaction.
Simply don't buy it!
My puppy got 1/3 her nipple cut off during a standard groom
Dear Petco, RE: Complaint - Falkor (Groomed 07/09/09 at Pasadena, CA Petco) I went into your Petco today, the same one where I adopted/rescued my puppy Falkor. I called in a couple of times and spoke to one of your groomers Paula, who told me of this special deal you give puppies during their first groom at Petco. I was given instructions to bring my...
Read full review of Petco and 2 commentsGrooming disaster
We took our 6 month old cockapoo in for his first grooming experience and we told the woman who checked us in specifically that we wanted him to remain shaggy, he had about 4"of hair and we wanted 1/2 of the length cut off.in the US, that means 2" should be cut and 2"should remain, right?
Nope... our dog was shaved! On the paperwork I signed, there were instructions for 1/2 of his hair length to be cut. We said that we did not want him to have the poodle cut (cockapoo is half poodle, half cocker spaniel) but they took him and just did what they wanted. He had"slippers" on his feet, they were shaved also.
He seems completely traumatized, hid behind our recliner chair all afternoon and now he won't stop dragging his butt across the carpet because it's completely exposed instead of having some of his hair covering it like he's been use to since being born.
The manager wasn't there so we're taking him back tomorrow with pictures of what he looked like before the massacre and pictures of what he was supposed to look like after the grooming. I'm really, really mad that they just did what they wanted after being instructed to not use clippers but use scissors instead to preserve the length of hair.
This is our first dog and our first grooming experience and will most likely be our last. I will cut his hair now if I have to but I will not have him go through this again. He seriously does not even look like the same dog, I had to check his tag to make sure he was ours!
The complaint has been investigated and resolved to the customer’s satisfaction.
Six months is way too long to wait for a first groom. Chances are, you being a new dog parent and having no grooming experience, the dog was matted or at the very least, pretty full of knots. A good groomer would have checked the dog all over and discussed with you what was possible and what was not possible. This is the time for a groomer to make the groom a positive experience for both dog and pet parent and also the time for alot of grooming education, especially for a first time dog owner. They should show the proper tools needed to be used regularly at home in order to keep a nice coat and give advice on how to make the puppy allow the parent to brush and comb.
PetCo is not the best place, I fully agree but there are some good groomers that really care in that company. It is a horrible company to work for and the morale is bad and the groomers tend to burn out quickly.
Please don't let this one experience turn you off all groomers. Find a good one and work with them to keep your dog happy, healthy and gorgeous!
It's really sad that that happened. My aunt had a similar experience with her dog. Best to get a refund (which you should be able to) and never go back there again.
Injured pet
I took my dog in for grooming and they cut him not once but twice, once on his testicals and then again on his penis this one needing a stitch. If that is not bad enough they tried to hide it from us and did not call us when it happened, saying they did not know he bad been cut. I find it very hard to believe that you could cut enough skin off the end of a dogs penis that it required a stitch and not notice.
They are paying my vets bills but I would strongly suggest you find another place to have your pet groomed as here they either do not pay any attention whilst grooming or they just don't care about injuring peoples pets.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dog was probably badly matted, most dogs that get "cut" only come in once a year, neglectful owners think they are saving money that way, they do not realize the danger of a dog getting nicked or cut since it is so matted. I have very little sympathy for them
Buying a fish
I went to petco today wanting to buy a fish and picked out my fish and got someone to help me get it they then asked if I was 18 I said I was not and asked why, she then said because foreignors have been buying fish and throwing them on cars... And petco wanted to know their fish were going to a good home.. I got confused because I dont have dead fish floating in my tank at home and in almost every one of their tanks had at least one dead fish floating in the top of it so ask yourself if you were a fish which home would you choose? The home with dead fish floating in the top of your water poisoning you, or would you pick the one where the water is perfect and stress free? Petco clean your tanks!
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't know what that employee was talking about with the foreigner story. What I DO know is that it is the legal policy of both Petco and Petsmart, and many private dealers as well, not to sell animals (including fish) to anyone under 18. The policy makes sense, since the great majority of people under 18 are living under their parents' roofs and therefore need parental permission to purchase and own an animal. You're taking a life into your hands when you buy an animal. I don't see anything wrong with a company trying to assure that the animals leaving their care go to healthy, wonderful, and LEGAL homes.
Dirty ferret cage
I don't know where to start but this store needs investigated badly. There are many cages with little to no food and very filthy conditions. A lot of pets look very sick due to this. The ferrets did not have food and their water was solid brown and their whole cage was covered in feces because their litter box was solid black.
Read full review of Petco and 4 commentsFraud and cheating
Today I went to the grand opening of our new petco and after gather all the products and standing in the long line... One of their reps told me I need to become a member... If I did not then I would not get any discounts... What discounts the prices were high... I started to fill it out and omitted my address and she said they needed it or "no discounts"... I asked why do they need my address?... "so we can send you coupons and newsletters" was her response. Outraged I left without purchasing the items and headed to my local kmart and bought my supplies without the hassle of forms or them filling my mailbox with all their trash. Our world is filled with too much unnecessary trash and plastic cards. We don't need a petco in kona... Go back to the mainland! I know some people who are originally from the mainland may think otherwise... If they do they can go back with petco too! One less consumer.
The complaint has been investigated and resolved to the customer’s satisfaction.
I got sucked into their PALS program and have regretted it ever since. It's a total scam.
Shipping issues
I have placed numerous orders through petco over the years. I average $100/month online and at the store. I then sent an order to my sister in colorado. I placed another order for myself and later found out it was sent to my sister. I couldn't figure out why. I paid to have it shipped from colorado to me in california. I placed another order on new year...
Read full review of PetcoThey are non professional
Took our cocker spaniel to be groomed at petco in mid rivers, missouri. Ticket said 11 bucks for the shave and 40 for the cocker cut and brush. What brush. The dog was shaved down to the skin on her entire body. They obviously had no clue as to what a cocker cut was. Her legs were shaved down to the skin also. She resembled a hound dog not a cocker spaniel any more. They didn't even bother to call me to tell me. They first charge you the money. Then bring your dog out. I have cried all week end knowing I have to deal with this until the hair now grows out to some amount of normal. If you love your pet please stay clear of this place. They are non professional and I am wondering if they even had a license to do something this grotesque.
The complaint has been investigated and resolved to the customer’s satisfaction.
Firstly, when a dog is shaved down like that it is almost always because the dog is so matted that it is impossible to get a brush through the coat, the more you brush your dog at home it is less likely this will happen. Secondly you pay first because it prevents people from walking out with their dogs and not paying. Thirdly it is unprofessional not 'non professional'
Terrible company!
I have placed numerous orders through petco over the years. I average $100/month online and at the store. I then sent an order to my sister in Colorado. I placed another order for myself and later found out it was sent to my sister. i couldn't figure out why. I paid to have it shipped from Colorado to me in California. I placed another order on new year...
Read full review of Petco and 15 commentsRewards scam!
Petco Rewards changes every few months by adding new "fine print". First you bought 10 bags within a year you get one free. And they count down to the day. Then they changed it to a coupon that takes 6-8 weeks to receive. Then they added fiscal years of Aug-Aug to get the reward. Good luck ever getting it. I finally just called them up and told them...
Read full review of Petco and 36 commentsRetail prices - buyer beware!
I am writing this review not to criticize the above product (which is of very good quality and performance) but rather to address the a pricing issue with the product. On 7/11/06, I bought this heater from the Johnstown, Pennsylvania Petco store. Upon checking out, I thought the price was too high when compared to Petco's online store as well as other...
Read full review of Petco and 21 commentsPetco Reviews 0
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About Petco
At Petco, customers can find a vast selection of pet food, toys, treats, and accessories for dogs, cats, birds, fish, reptiles, and small animals. The company also offers a variety of pet services, including grooming, training, veterinary care, and adoption services.
Petco's commitment to pet health and wellness is evident in its extensive selection of high-quality pet food and supplements. The company offers a wide range of premium and natural pet food brands, including its own line of high-quality, grain-free pet food. Additionally, Petco offers a variety of supplements and vitamins to help pets maintain optimal health.
Petco's dedication to pet safety is also evident in its selection of pet toys and accessories. The company offers a wide range of durable and safe toys for pets of all sizes, as well as a variety of pet carriers, crates, and travel accessories to ensure pets are safe and comfortable while on the go.
In addition to its retail offerings, Petco is committed to giving back to the pet community through its various charitable initiatives. The company partners with animal welfare organizations to support pet adoptions, rescue efforts, and pet education programs.
Overall, Petco is a trusted and reliable source for pet owners looking to provide their pets with the best possible care. With its extensive selection of pet products and services, commitment to pet health and safety, and dedication to giving back to the pet community, Petco is a top choice for pet owners across the country.
Overview of Petco complaint handling
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Petco Contacts
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Petco phone numbers+1 (877) 738-6742+1 (877) 738-6742Click up if you have successfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (877) 738-6742 phone number Click down if you have unsuccessfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (877) 738-6742 phone number+1 (858) 740-0832+1 (858) 740-0832Click up if you have successfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 740-0832 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 740-0832 phone numberRelief Manager+1 (858) 437-7352+1 (858) 437-7352Click up if you have successfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 437-7352 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 437-7352 phone numberProgram Manager+1 (619) 380-4547+1 (619) 380-4547Click up if you have successfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (619) 380-4547 phone number Click down if you have unsuccessfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (619) 380-4547 phone numberSpecialist+1 (858) 877-0431+1 (858) 877-0431Click up if you have successfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 877-0431 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 877-0431 phone numberDirector Of Marketing And Development+1 (626) 287-2679+1 (626) 287-2679Click up if you have successfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (626) 287-2679 phone number Click down if you have unsuccessfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (626) 287-2679 phone numberAdministrative Assistant
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Petco emailsptpsupport@petco.com100%Confidence score: 100%Support
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Petco addressPetco, 10850 Via Frontera, San Diego, California, 92127, United States
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Petco social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 02, 2024
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My dog had a horrible grooming experience at Petco twice! Enough for me to go to Petsmart from now on! The first time the employee cut about 3 inches long onto my maltese's arm. The secong time my maltese got fleas there. We brough him home and notices bugs on him, fleas, we immediatley took him back and the employee said that our dog was infested with fleas, they brought his paper; they wrote which shampoo they used, what they did, they did not write anything about fleas. All of the sudden the other employee rushed to us and said my dog wasnt the one with fleas. I was furious at that point this rude employee tried to accuse my dog, which I keep clean always, of having fleas. So I asked their manager for a refund because I had enough horrible experiences here. The manager said no and that she couldnt do anything for me but that I should buy flea shampoo immediatley, so I did at their store. Worst store in Petco union city, ca DONT EVER GO THERE; RUDE EMPLOYEES, HORRIBLE STAFF, UNSAFE STORE!
Reading about PETCO, let me realize that I was not alone, PETCO store in Burke Virginia has one of the most unprofessional, staff in the grooming department, rude, with a youbg manager, who lacks any comun sence, excuses are better than a good job.
I did also complain, to the headquarters, later the GM of the store call trying to explain some situation, like the dog was to heavy etc etc
My dog went to same store for about 5 years and never had any problem, but just because we complain about the hair cut on my Schnauzer that when we pick him up look more like chihuahua, is that we have the young men actitude.
nothing was done and we move to Pet Smart and are very happy with their service.
Just a point of reference don't go to PETCO in BURKE Virginia
I guess Petco is just bad all the way around, I posted a complaint about a grooming accident, what a horrible expierence.